Chapter 5 Troubleshooting
Before Contacting Customer Support
Quantum SuperLoader 3A Series User’s Guide
56
The autoloader does not turn on.
The power cable or source is malfunctioning. The
autoloader is incorrectly configured.
• Check all outlets and power cables for proper
connection.
• Contact customer support.
The front panel and light indicators do not
turn on.
• Verify that the autoloader is plugged in.
• Verify that the power switch on the back is turned
on.
• Verify that the drive carrier assembly is locked into
the autoloader chassis with the four screws
supplied.
• Contact customer support.
The front panel does not display information,
but light indicators above the front panel are
turned on.
• Connect to the autoloader using On-board Remote
Management via the autoloader remote
management Ethernet port (see
figure 1
on page 3).
Then issue a
System Reset
from the
Diagnostics
page.
• Verify that the drive carrier assembly is locked into
the autoloader chassis with the four screws
supplied.
• On the front panel, press and hold the power
switch for 15 seconds, then turn the rear power
switch off. Wait 60 seconds and turn the rear power
switch back on.
• Contact customer support.
Problem
Suggested Action