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Chapter 5 Troubleshooting
Before Contacting Customer Support
Quantum SuperLoader 3A Series User’s Guide
57
The autoloader does not communicate with
the host system via the Ethernet.
• Verify that the A-Series tape drive Ethernet cable
(see
figure 1
on page 3) is connected to the correct
hub.
• Verify the Ethernet configuration settings via the
front panel LCD. If the DHCP server is available,
Ethernet status should indicate DHCP (see
Ethernet
Information
on page 29, otherwise, you must set a
unique IP address and a subnet mask.
• Power off the autoloader by turning off the system
from the front panel LCD and turning it back on.
• Contact customer support.
The application software reports a failure
locating a piece of media or fails to move a
piece of media as requested.
• Use the On-board Remote Management tool and
verify that the media is in the expected location
internal to the autoloader.
• Using On-board Remote Management diagnostic
tool, execute the
Loader–Health Check
command.
• Issue a
System Reset
either by using On-board
Remote Management
Diagnostics
page
System
Reset
, or by turning the power off from the front
panel.
• Contact customer support.
The application software reports an error
while reading or writing a piece of media.
• Try a different piece of media.
• Issue a
System Reset
either by using On-board
Remote Management
Diagnostics
page
System
Reset
, or cycle the power from the front panel.
• Contact customer support.
Other failures occur.
• Issue a
System Reset
either by using On-board
Remote Management
Diagnostics
page
System
Reset
, or cycle the power from the front panel.
• Contact customer support.
Problem
Suggested Action