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StorageCare Guardian
Quantum DXi3500 and DXi5500 User’s Guide
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StorageCare Guardian allows Quantum to
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• Monitor diagnostic data related to Quantum products
• Receive alarms that notify Quantum of issues at the customer site
• Run diagnostic utilities to more quickly determine the root cause of
issues
• Initiate remote connection to remote management interface to get
more in-depth information about the health of your Quantum
product.
Product Features
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• Continuous Monitoring - Proactive 7x24x365 monitoring of Quantum
products enabling Quantum Support to be alerted on events such as
errors or marginal conditions that are defined by the user.
• Root Cause Diagnosis - Allows Quantum to quickly isolate and
identify the root cause of a problem.
• Rapid Problem Resolution- Quantum can rapidly
recommend and/
or implement the corrective actions needed to resolve a problem
ensuring minimal impact to the IT environment.
• Quantum Remote Software Update - Distributed software update
capability allows fast updates to agent software and Quantum
hardware installed at customer sites
• Real-time Data Collection - Instant on-demand or scheduled
diagnostic data collection from Quantum products as well as the
ability to run user-defined data collection scripts from agent.
• Access Management - Customer has full control over Quantum's
access rights and privileges.
• Audit Logging - Audit logs are kept for all communications to and
from the agent.