Chapter 4 Troubleshooting
Common Problems and Solutions
Quantum DXi3500 and DXi5500 User’s Guide
137
Replication Problems
4
Table 29
describes corrective actions for problems occurring with the
replication.
Table 29 Replication Problems
The Ethernet link light
on the switch or hub is
not lit when a cable is
connected to
DXi3500/DXi5500
system.
Check to make sure the Ethernet cable is not
a cross-over cable. Use only “straight” CAT-
5 Ethernet cables.
Port on the hub or switch is not active or
damaged.
Port on the DXi3500/DXi5500 controller is
damaged. Contact the Quantum Customer
Support department (see the Preface for
contact information).
DXi3500/DXi5500
system is not visible
on the Ethernet
network.
Try to ping the DXi3500/DXi5500 system IP
address from a host on the same network. If
the ping reports round trip times, the
DXi3500/DXi5500 system is active. If not,
check the cables, switches, or hubs for
damaged components. If everything checks
out, contact the Quantum Customer Support
department (see the Preface for contact
information).
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Problem
Explanation/Corrective Action
The replication was
paused, but the
replication is still in
process.
When you click
Pause
, the system will
continue to replicate the current tag or block
of information in process. Since the tag can
be as large as 250 MB of information, the
process of completing the current tag
replication can take up to 15 minutes to
complete. Once that tag has completed
replication the system will pause and wait to
resume.
Problem
Corrective Action