Chapter 4 Troubleshooting
Common Problems and Solutions
Quantum DXi3500 and DXi5500 User’s Guide
136
Ethernet Network
Problems
4
Table 28
describes corrective actions for problems occurring with the
Ethernet network.
Table 28 Ethernet Network
Problems
One fan is not
operating.
Contact your Quantum Customer Support
representative for a fan replacement.
Two fans are not
operating.
Caution:
Turn the system off immediately!
The system will overheat without
two fans functioning.
Contact your Quantum Customer Support
representative for a fan replacement.
A hard drive is not
responding
Determine which drive has failed by
observing the red fault LED on the drive
sled. Contact your Quantum Customer
Support representative for a drive sled
replacement.
Problem
Corrective Action
The Ethernet link light
on the DXi3500/
DXi5500 controller is
not lit when a cable is
connected to a hub or
switch.
Check to make sure the Ethernet cable is not
a cross-over cable. Use only “straight” CAT-
5 Ethernet cables.
Port on the hub or switch is not active or
damaged.
Port on the DXi3500/DXi5500 controller is
damaged. Contact the Quantum Customer
Support department (see the Preface for
contact information).
Problem
Corrective Action