Troubleshooting
For Technical Support, Call 1-800-708-6227
PowerCenter User’s Guide
49
This section includes explanation of only the most frequently used functions
of Hard Disk Toolkit•PE. For more detailed information on how to use Hard
Disk Toolkit•PE, consult the Hard Disk Toolkit documentation.
When HDT Primer is launched, you will be presented with a list of SCSI
devices connected to your computer. Your hard disk will most likely be the
device located at ID 0. The volume name will normally be that of your hard
drive. However, if the hard drive has not been mounted yet, the volume name
“N/A” will appear in its place.
Mounting the hard disk
If your hard disk icon does not appear on the desktop, you can use Hard Disk
Toolkit•PE to make it appear by mounting it. To mount a hard disk:
1. SELECT the device you wish to mount, then
2. PRESS the
Mount
button located at the top of the Hard Disk
Toolkit•PE main window.
Testing the hard disk
If a hard disk seems to be performing unreliably, you may use Hard Disk
Toolkit•PE to test the physical integrity of the hard disk. This test goes a step
further than Disk First Aid as it tests the actual medium rather than only
testing the software structures on the medium.
To test a disk:
1. SELECT the device you wish to test, then
2. PRESS the
T e s t
button located at the top of the Hard Disk
Toolkit•PE main window.
■
If the drive passes, the drive is physically fine, but may contain software
imperfections which could be the source of your issue. RE-INITIALIZING
the hard disk should erase all software on the drive, removing the
corruption.
■
If the drive fails, the actual hardware of the drive is most likely damaged,
Contact Power Computing Technical Support for further assistance.
4 Trouble Page 49 Friday, June 6, 1997 9:48 AM
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Page 193: ...CD ROM ToolKit Reference Guide Write the product serial number here MA291475999 970420 ...
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