Power Computing PowerBase Low-Profile, User Manual

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Troubleshooting
38
PowerCenter User’s Guide
For Technical Support, Call 1-800-708-6227
3. INSERT the Power Computing System Software CD.
This CD contains a System Folder and tools that can be used to resolve your
issue. The computer should present the “Happy Macintosh” and begin
starting-up. If the computer does not begin booting from the Power CD,
contact Power Technical Support for assistance.
Tip: When the computer is finished booting up, you MAY see an error message
that says, This disk is unreadable by this Macintosh. Do you want to initialize
the disk? Press Cancel . The expected volume disk will not appear on the desktop,
but nothing will eject from the computer either. That’s okay. Just continue
following these instructions.
4. TEST the hard disk with Disk First Aid.
For instructions on how to use Disk First Aid, see Using Disk First Aid,
starting on page 47.
5. If Disk First Aid is unable to repair the hard disk, RE-INITIALIZE it
using Hard Disk Toolkit as detailed in Using Hard Disk Toolkit•PE to
test and repair SCSI disks, starting on page 48.
Re-initializing the hard disk will erase all its contents. After re-initializing,
re-install the system software as detailed in
Using the System Software
installer, starting on page 51.
CAUTION: Re-initializing the hard disk will remove all data from it. Make
certain you have backed-up your files prior to initializing the drive.
6. If Disk First Aid is able to repair the hard disk, but the computer still
boots to a flashing question mark, CLEAN INSTALL the system
software as detailed in
Clean install, starting on page 54.
The System Folder is likely to be missing an important file or a file in the
folder may contain invalid data. Performing a clean install will disable the
existing System Folder and install a new System Folder which should
enable you to start up your computer from your hard drive.
4 Trouble Page 38 Friday, June 6, 1997 9:48 AM