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For Technical Support, Call 1-800-708-6227
PowerCenter User’s Guide
35
4
Troubleshooting
4
This chapter contains information on how to resolve some of the most
common issues users see and strategies you can use to fix them.
If you are unable to resolve an issue using these suggestions, visit our Web Site
at:
http://www.powercc.com
for additional troubleshooting tips or contact Power Computing’s Technical
Support Department. Power Computing Technical Support can be reached toll-
free in the United States at
1-800-708-6227 . Before contacting Technical
Support, please be certain to follow the pre-contact instructions detailed in
Technical Support Contact Information on page 56.
Customers who did not purchase systems directly from Power Computing
should contact the dealer they purchased their system from for assistance.
Common problems and solutions
As you use your computer you may occasionally encounter a problem. A high
proportion of the problems you may encounter are described and dealt with in
this section. For those problems, rather than go through a general
troubleshooting procedure, we just list the problem along with a logically-
ordered list of their most common solutions. If your problem is on this list, try
the suggested solutions before you do anything else besides restarting your
computer, which resolves a gratifying number of problems. Details on how to
perform the procedures involved are found in
Procedures involved in
troubleshooting, starting on page 45.
If your problem does not appear in the Common problems and solutions list,
go to
Isolating system software issues, starting on page 43. If following the
procedures described there does not resolve your problem, go to Technical
Support Contact Information, starting on page 56.
Chapter
4 Trouble Page 35 Friday, June 6, 1997 9:48 AM