Troubleshoot
Polycom, Inc.
223
Locate the IP Address and H.323 Extension Settings
You can view IP Address and H.323 extension settings on the local interface of the RealPresence Group
system.
» To locate the IP Address and H.323 Extension settings, go to
> System Information >
Information > Network.
Locate the LAN Status
You can view the LAN status on the local interface of the RealPresence Group system.
» To locate LAN status, go to
> System Information >Status > LAN.
Locate Diagnostics
You can view diagnostics on the local interface of the RealPresence Group system.
To locate Diagnostics, go to
> System Information > Diagnostics.
How to Contact Technical Support
If you are not able to make test calls successfully and you have verified that the equipment is installed and
set up correctly, contact your Polycom distributor or Polycom Technical Support.
To contact Polycom Technical Support, go to
support.polycom.com
.
Enter the following information, then ask a question or describe the problem. This information helps us to
respond faster to your issue:
●
The 14-digit serial number from the System Detail screen or the back of the system
●
The software version from the System Detail screen
●
Any active alerts generated by the system
●
Information about your network
●
Troubleshooting steps you have already tried
You can find the system detail information in the local interface by going to Settings > System Information
> Information or in the web interface by clicking System in the blue bar at the top of the web interface page.
Polycom Solution Support
Polycom Implementation and Maintenance services provide support for Polycom solution components only.
Additional services for supported third-party Unified Communications (UC) environments integrated with
Polycom solutions are available from Polycom Global Services, and its certified Partners, to help customers
successfully design, deploy, optimize, and manage Polycom visual communication within their third-party
UC environments. UC Professional Services for Microsoft Integration is mandatory for Polycom
Conferencing for Microsoft Outlook, Skype for Business Server 2015, and Microsoft Lync Server 2013
integrations. For additional information and details please refer to
http://www.polycom.com/services/professional_services/index.htm
l or contact your local Polycom
representative.
