Diagnostics, Status, and Utilities
Polycom, Inc.
200
call history. Within 5 minutes after ending a call, the CDR is written to memory and then you can download
the data in CSV format for sorting and formatting.
Every call is added to the CDR, whether it is made or received. If a call does not connect, the report shows
the reason. In multipoint calls, each far site is shown as a separate call, but all have the same conference
number.
The size of a CDR is virtually unlimited, but can become unmanageable if you don’t download the record
periodically. If you consider that 150 calls result in a CDR of approximately 50 KB, you might set up a
schedule to download and save the CDR after about every 1000 - 2000 calls just to keep the file easy to
download and view. Remember that your connection speed also affects how fast the CDR downloads.
To download the CDR using the web interface:
1
Click Utilities > Services > Call Detail Report (CDR).
2
Click Most Recent Call Report and then specify whether to open or save the file on your computer.
Information in the CDR
The following table describes the data fields in the CDR.
Data
Description
Row ID
Each call is logged on the first available row. A call is a connection to a single site, so there
might be more than one call in a conference.
Start Date
The call start date, in the format dd-mm-yyyy.
Start Time
The call start time, in the 24-hour format hh:mm:ss.
End Date
The call end date.
End Time
The call end time.
Call Duration
The length of the call.
Account Number
If Require Account Number to Dial is enabled on the system, the value entered by the user
is displayed in this field.
Remote System
Name
The far site’s system name.
Call Number 1
The number dialed from the first call field, not necessarily the transport address.
For incoming calls — The caller ID information from the first number received from a far site.
Call Number 2
(If applicable for
call)
For outgoing calls — The number dialed from the second call field, not necessarily the
transport address.
For incoming calls — The caller ID information from the second number received from a far
site.
Transport Type
The type of call — Either H.323 (IP) or SIP.
Call Rate
The bandwidth negotiated with the far site.
System
Manufacturer
The name of the system manufacturer, model, and software version, if they can be
determined.
