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Polycom RealPresence Group Series, Administrator'S Manual

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Polycom RealPresence Group Series Administrator'S Manual Download Page 188

 

Diagnostics, Status, and Utilities

Polycom, Inc. 

188

 

 

Diagnostics Screens

Use the system diagnostics screens to view call statistics, system status, and system log settings, as well 
as download system logs and restart or reset the system.

Local Interface System Screens

Most diagnostic information is available in both the web and the local interface, but some of this information 
is specific to one or the other interface. Read this section to learn how to find diagnostic information in the 
local interface.

To access the Diagnostics screens on the local interface:

» Go to Settings > System Information.

The local interface System Information screen has the following choices:

●

Information

●

Status

●

Diagnostics

●

Call Statistics

Information

Diagnostic Screen

Description

System Detail

Displays the following system information:

•

System Name

•

Model

•

Hardware Version

•

System Software

•

Serial Number

•

MAC Address

•

IP Address

Summary of Contents for RealPresence Group Series

Page 1: ...5 0 0 September 2015 3725 63706 007B ADMINISTRATOR GUIDE Polycom RealPresence Group Series ...

Page 2: ...istribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you To receive software information as well as the open source software code used in this product contact Polycom by email at OpenSourceVideo polycom com Disclaimer While Polycom uses reasonable efforts to include accurate and up to date information in...

Page 3: ... Systems 19 Polycom RealPresence Group 700 Systems 19 Set Up Your System Hardware 20 Recharge the Remote Control Battery 20 Position the System 21 Position Polycom RealPresence Group Systems 21 Position the RealPresence Touch Device 22 Position the Polycom Touch Control Device 23 Position the EagleEye Acoustic Camera 23 Position the Polycom EagleEye Director 23 Power On and Off 25 Polycom Touch De...

Page 4: ...m 32 Setup Wizard 32 Admin Settings 33 Set Up the System Name 33 RealPresence Group System Software Options 34 Customize the Local Interface Home Screen 35 Display Speed Dial Entries 35 Display a Calendar 36 Change the Background Image 36 Kiosk Mode 36 Configure Home Screen Icons 36 Enable Access to User Settings 37 Restrict Access to User and Administrative Settings 37 Display System Information ...

Page 5: ... SIP Settings 52 Multilevel Precedence and Preemption MLPP 54 Alternative Network Address Type ANAT 54 Network Quality 55 Lost Packet Recovery and Dynamic Bandwidth 56 Configure the System for Use with a Firewall or NAT 56 H 460 NAT Firewall Traversal 58 Basic Firewall NAT Traversal Connectivity 60 Set SVC Call Preferences 60 Enable SVC Dialing Options 60 Enable Automatic Answering of SVC Point to...

Page 6: ... View 73 Connect Cameras to RealPresence Group Systems 74 Power Cameras with RealPresence Group Systems 74 Configure Video Input Settings 75 Configure General Camera Settings 75 Configure Video Input Settings 76 Configure a Third Party Camera 78 Configure the EagleEye IV Camera 79 EagleEye IV Camera Orientation 79 Set Up the EagleEye Producer 80 Update EagleEye Producer with RealPresence Group Ser...

Page 7: ... 94 General Audio Settings 94 Audio Input Settings 96 3 5mm Audio Input Selection 97 Enable 3 5mm Audio Input 97 Enable 3 5mm Audio Input for Content Sharing 98 Audio Output Settings 98 Stereo Settings 98 Audio Meters 99 Test StereoSurround 99 Set Up Third party Microphones 100 Acoustic Fence Technology 100 Configure the Acoustic Fence 101 Content 102 Configure DVD Player Settings 102 Play a Video...

Page 8: ...s in a Cascaded Call 118 Manage Directories in the Web Interface 119 Browse Global Directory Entries 119 Manage Favorites 120 Import and Export Favorites 120 Types of Favorites Contacts 121 Connect to Microsoft Exchange Server Calendaring Service 122 Join Scheduled Meetings 124 Use the Web Interface Place a Call Page 124 Search 125 Place a Call 125 Speed Dial 125 Recent Calls 126 Support Documents...

Page 9: ...147 Manage Certificates and Revocation 148 Configure Certificate Validation Settings 148 Install Certificates 149 Install Certificates 150 Create Certificate Signing Requests CSRs 150 Configure Certificate Revocation Settings 153 Certificates and Security Profiles within a Provisioned System 155 Delete Certificates and CRLs 155 RealPresence Server Address Configuration in PKI enabled Environments ...

Page 10: ...Group System 176 Pair and Unpair a Polycom Touch Control Device and a Polycom RealPresence Group System 177 Pair the Polycom Touch Control and a RealPresence Group System 178 Unpair the Polycom Touch Control and a RealPresence Group System 178 Customize the RealPresence Touch Home Screen 179 Choose Icon Buttons That Display on the RealPresence Touch Home Screen 179 Customize the Place a Call Scree...

Page 11: ... 200 Troubleshoot 203 General Troubleshooting 203 Place a Test Call 204 View RealPresence Group System Details on the Local Interface 204 System Information Status and Diagnostics Information on the Local Interface 204 Access the Information Screen 205 Access the Status Screen 205 In a Call Status Information 206 Access the System Diagnostics Screen on the Local Interface 206 View RealPresence Gro...

Page 12: ...e Polycom Touch Control 220 Perform a Factory Restore on the Polycom EagleEye Director 220 Perform a Factory Restore on the EagleEye Producer 221 Find Your System IP Address 222 Knowledge Base 222 Before You Contact Polycom Technical Support 222 Locate the System Serial Number 222 Locate the Software Version 222 Locate Active Alert Messages 222 Locate the IP Address and H 323 Extension Settings 22...

Page 13: ...55 Medium Security Profile Default Settings 256 Change Medium Security Profile Default Values 263 Low Security Profile Default Settings 264 Call Speeds and Resolutions 273 Point to Point Call Speeds 273 Multipoint Call Speeds 273 High Profile Call Speeds and Resolutions 274 Multipoint Resolutions for High Definition Video 275 Resolution and Frame Rates for Content Video 276 ...

Page 14: ...r important information needed to be successful in accomplishing a procedure or to understand a concept Caution The Caution icon highlights information you need to know to avoid a hazard that could potentially impact device performance application functionality or successful feature configuration Warning The Warning icon highlights an action you must perform or avoid to prevent issues that may cau...

Page 15: ...s soft keys file names and directory names when they are involved in a procedure or user action Also used to highlight text to be entered or typed Italics Used to emphasize text to show example values or inputs in this form example and to show titles of reference documents available from the Polycom Support Web site and other reference sites Blue Text Used for cross references to other sections wi...

Page 16: ...onferencing tasks Setup sheets for your hardware Release notes Polycom RealPresence Group Series Integrator Reference Guide which provides cable information and API command descriptions Polycom RealPresence Group Series Regulatory Notices which describes safety and legal considerations for using Polycom RealPresence Group systems Polycom recommends that you record the serial number and option key ...

Page 17: ...Polycom Community The Polycom Community gives you access to the latest developer and support information Participate in discussion forums to share ideas and solve problems with your colleagues To register with the Polycom Community simply create a Polycom online account When logged in you can access Polycom support personnel and participate in developer and support forums to find the latest inform...

Page 18: ...p systems provide natural video conferencing interaction using the most robust video communications technology To fit your space and functional requirements there are several RealPresence Group systems available For technical specifications and detailed descriptions of features available for RealPresence Group systems please refer to the product literature available at www polycom com Polycom Real...

Page 19: ...d Polycom RealPresence Group 500 Systems For conference rooms and other meeting environments the RealPresence Group 500 system delivers powerful video collaboration performance in a sleek design that is easy to configure and use Support for dual monitors and multiple options for sharing content make it an ideal fit for most standard sized meeting rooms Polycom RealPresence Group 500 system Single ...

Page 20: ...ge the Remote Control Battery Your system setup sheet shows how to charge the battery in the remote control the first time When the remote control battery power is at 10 or less a notification is displayed on the home screen The low battery notification returns after you dismiss other notifications and is not displayed while the system is in a call To recharge the remote control battery 1 Pull the...

Page 21: ...ned to be placed on tabletops or in equipment racks If the system or any accessories are installed in an enclosed space such as a cabinet ensure that the air temperature in the enclosure does not exceed 40 C 104 F You might need to provide forced cooling to keep the equipment within the operating temperature range To position the system 1 Do one of the following Ref Number Description 1 Pull the b...

Page 22: ...Place the camera and display together so that people at your site face the camera when they are looking at the display Position the RealPresence Touch Device Polycom RealPresence Group systems can be controlled by the Polycom RealPresence Touch device Ensure that the RealPresence Touch is conveniently located for use during a meeting such as on a conference table Place the device in a location whe...

Page 23: ...esence Group systems Refer to Polycom EagleEye Director for more information about the automatic camera positioning system Follow these guidelines when you use the EagleEye Director with your RealPresence Group system Avoid setting the Polycom EagleEye Director in the corner of a room The EagleEye Director should be at least 12 inches away from all of the walls Make sure the EagleEye Director is o...

Page 24: ...onnect it directly to the audio output of the RealPresence Group system or to an audio processor managing the room audio Set the EagleEye Director on top of a monitor Ideally place the camera between 5 5 and 7 feet from the ground EagleEye Director placement Ensure that people are sitting within the viewing range of between 3 and 22 feet from the device EagleEye Director viewing range ...

Page 25: ...RealPresence Group 700 system in the text field display on the front of the device For more information about what the colors of the indicator lights mean refer to RealPresence Group System Indicator Lights When the POST sequence completes with no severe errors the RealPresence Group system starts normally Test results for the RealPresence Group 300 310 500 and 700 systems are logged in the system...

Page 26: ...nd off with the handheld remote control use one of these solutions Provide direct power to the EagleEye III or EagleEye IV camera with the optional EagleEye camera power supply 1465 52748 040 This allows the IR sensor to remain in a Power On state so that the camera is capable of receiving IR commands from the remote control Position the RealPresence Group system so that the IR receiver on the fro...

Page 27: ...r Description 1 LED indicator light 2 Power sensor Ref Number Description 1 LED indicator light 2 Power sensor 3 Status display area 4 USB 2 0 port 5 Restore button Note Maximum Security Profile status display area If your RealPresence Group 700 systems operates with the Maximum Security Profile the status display area does not display the software version or IP address Indicator Light System Stat...

Page 28: ... The system continues to blink amber but initializes after the sequence is complete if no severe errors occur Blinking red light In a POST sequence at least one test has resulted in a severe error The system continues to blink red and will not start up Steady blue light System is initializing System is awake Blinking blue light System received an IR infrared signal System is receiving a call Stead...

Page 29: ... EagleEye Producer system Detailed LED and system states mappings are shown in the following table Indicator Light System Status Steady blue light System is on and awake Blinking blue light Camera firmware is being updated Steady amber light System is asleep Steady green light System is in a call Indicator Light Status Steady green light Cameras are ready camera tracking is off Steady red light Ca...

Page 30: ...oes not provide Power Over Ethernet you must connect the Ethernet cable to the optional power supply adapter Then connect the power supply adapter to a LAN outlet and power outlet The power supply adapter is sold separately The RealPresence Touch powers on and displays the language selection screen in the setup wizard Power Off the RealPresence Touch If you need to move your RealPresence Touch dev...

Page 31: ...vice and to a wall outlet To power on the Polycom Touch Control 1 Connect the Ethernet cable to the underside of the Polycom Touch Control 2 Plug the Ethernet cable into the wall outlet Do one of the following If your room provides Power Over Ethernet you can connect the Ethernet cable directly to a LAN outlet If your room does not provide Power Over Ethernet you must connect the Ethernet cable to...

Page 32: ...navigate the screens and enter information by using the remote control and the onscreen keyboard When you reach a text field press the Select button on the remote control to display the onscreen keyboard Note that the onscreen keyboard is automatically displayed when you reach the System Name field in the setup wizard Be aware that only those configuration screens needed to get the system connecte...

Page 33: ...name appears on the screen of the far end site when you make a call The RealPresence Group system interface supports the language fonts listed in the following table Other languages might not display correctly Note Configuration and security when paired When a RealPresence Group System is paired with a Polycom Touch Control the following statements are true You can change the system s configuratio...

Page 34: ... systems The other systems support dual monitors without a license key Skype for Business Interoperability License This option enhances the video experience by enabling the following Microsoft features for all RealPresence Group systems Real time video RTV provides higher resolutions during video calls when integrated with Skype for Business Server 2015 or Microsoft Lync Server 2013 The Microsoft ...

Page 35: ...rks To activate system options 1 In the web interface go to Admin Settings General Settings Options 2 Click Launch Polycom Support to Get a Key Code 3 Register for an account or log in to Polycom Support with your email address and password After you successfully log in your request is sent to an account representative 4 When you receive your new key code enter it at Key and click Save For informa...

Page 36: ...ground Image The RealPresence Group system local interface displays a default background image that s similar to the wallpaper of a computer You cannot delete this image but you can upload your own image to replace it The pixel size of the image you upload must be 1920 x 1080 and the image format must be JPEG To upload and use a background image 1 In the web interface go to Admin Settings General ...

Page 37: ...them available only through the web interface To prevent users from using User Settings or Administration Settings in the local interface 1 In Admin Settings General Settings Home Screen Settings Home Screen Icons disable the Show Icons on the Home Screen setting 2 Click Save Icon Name Menu Content This icon appears only when a content source is detected Settings This icon takes you to the Setting...

Page 38: ... interface menu settings 1 In the web interface go to Admin Settings General Settings Menu Settings 2 Configure these settings then click Save Setting Description Show IP address on the home screen Displays the IP address from Admin Settings Network LAN Properties IP Address IPv4 on the left side of the address bar Show Extension on the home screen Displays the H 323 Extension from Admin Settings ...

Page 39: ...c Self View Control Specifies whether the Self View setting is visible in the local interface If Automatic Self View Control is enabled the Self View setting is not in the local interface and the system automatically chooses when to display the self view window Whether the self view window is displayed is dependent on available display space the display mode and so on If Automatic Self View Contro...

Page 40: ...ect Connect to the LAN You must connect the system to a LAN to do any of the following with your RealPresence Group system Make H 323 or SIP calls Use a Global Directory Server Register with a management system Access the web interface Use People Content IP Connect to a Polycom Touch Control LAN Status Lights The LAN connector on the RealPresence Group 300 310 500 and 700 systems has two lights to...

Page 41: ...dress is If the system obtains its IP address automatically this area displays the IP address currently assigned to the system If you selected Enter IP address manually enter the IP address here Subnet Mask Displays the subnet mask currently assigned to the system If the system does not automatically obtain a subnet mask enter one here Default Gateway Displays the gateway currently assigned to the...

Page 42: ...addresses are also obtained automatically You can specify IPv4 DNS server addresses only when the IPv4 or IPv6 address is entered manually Server 1 Address Server 2 Address Server 3 Address Server 4 Address read only in the local interface If the system does not automatically obtain a DNS server address you can enter one here Up to four DNS server addresses are allowed If all four address fields s...

Page 43: ...CMP Destination Unreachable message if a packet cannot be delivered to its destination for reasons other than network congestion Respond to Broadcast and Multicast Echo Requests web interface only Sends an ICMP Echo Reply message in response to a broadcast or multicast Echo Request which is not specifically addressed to the RealPresence Group system IPv6 DAD Transmit Count web interface only Speci...

Page 44: ...om 1 to 4094 Video Priority Sets the link layer priority of video traffic on the LAN Video traffic is any RTP traffic consisting of video data and any associated RTCP traffic This setting is available only when 802 1p Q is enabled The value can be any number from 0 to 7 although 6 and 7 are not recommended Audio Priority Sets the priority of audio traffic on the LAN Audio traffic is any RTP traffi...

Page 45: ...e LAN Enter IP address manually Select if the IP address is not automatically assigned IP Address Displays the IP address currently assigned to the Touch Control if the Touch Control obtains its IP address automatically If you selected Enter IP address manually enter the IP address here Subnet Mask Displays the subnet mask currently assigned to the Touch Control If you selected Enter IP address ma...

Page 46: ...ive LAN of the switch port to which it is connected LLDP packets are transmitted regularly so that the network switch and the neighboring endpoints are aware of the RealPresence Group Series system presence on the network Enable LLDP To enable LLDP on your RealPresence Group system you have the choice of enabling it before the setup wizard process using a USB storage device or after the setup wiza...

Page 47: ...Network Network Quality Settings Use this group of settings to specify how your RealPresence Group system responds to quality issues H 323 Settings If your network uses a gatekeeper the system can automatically register its H 323 name and extension This allows others to call the system by entering the H 323 name or extension instead of the IP address Setting Description Automatically Adjust People...

Page 48: ...ystems are registered with a gatekeeper and specifies the extension that gatekeepers and gateways use to identify this system Your organization s dial plan might define the extensions you can use Setting Description Use Gatekeeper Select this setting to use a gatekeeper Gateways and gatekeepers are required for calls between IP and ISDN Off Calls do not use a gatekeeper Auto System attempts to aut...

Page 49: ...ss If you chose Off for the Use Gatekeeper field the Primary Gatekeeper IP Address field is not displayed If you chose to use an automatically selected gatekeeper this area displays the gatekeeper s IP address If you chose to specify a gatekeeper enter the gatekeeper s IP address or name for example 10 11 12 13 or gatekeeper companyname usa com The primary gatekeeper IP address contains the IPv4 a...

Page 50: ...with remote SIP peer devices which require that the source port match the contact port in SIP messages BFCP Transport Preference Controls the negotiation behavior for content sharing using the Binary Floor Control Protocol BFCP Establishes the relationship between the floor control server and its clients while the available settings determine how network traffic flows between the server and client...

Page 51: ...ult for TLS the SIP signaling is sent to port 5061 on the registrar server Enter the address and port using the following format IP_Address Port IP_Address can be an IPv4 or IPv6 address or a DNS FQDN such as servername company com 6050 Syntax Examples To use the default port for the protocol you have selected 10 11 12 13 To specify a different TCP or UDP port 10 11 12 13 5071 Proxy Server Specifi...

Page 52: ... on your RealPresence Group system For more information about configuring your Skype for Business Server 2015 or Lync Server 2013 video settings for RTV refer to the Polycom Unified Communications for Microsoft Environments Deployment Guide at support polycom com AS SIP Settings RealPresence Group systems support the Assured Services Session Initiation Protocol AS SIP as defined by the Unified Cap...

Page 53: ...ain for this setting 2 Select the Default Precedence to use for outbound calls This setting accepts one of the defined precedence levels from the configured default domain The setting defaults to ROUTINE which is the lowest precedence level defined in the default network domain uc Although uc and dsn are preconfigured on the system you can edit their settings or create other network domains To def...

Page 54: ...nd provides appropriate feedback to the user placing the call Incoming calls are announced with the appropriate precedence level and the authorized user can select one of the following ways to handle the call Answer directly Join into conference Hang up current call and answer Alternative Network Address Type ANAT ANAT signaling is used for IPv4 and IPv6 support in AS SIP and is only useful in AS ...

Page 55: ...lue can be between 0 and 7 DiffServ Represents a priority level between 0 and 63 Note If AS SIP is enabled and you select DiffServ the DSCP values for audio and video defined for the negotiated call precedence level in the default network domain that was configured for outbound calls override the Video and Audio settings defined on this page of the web interface If you have not enabled AS SIP the ...

Page 56: ...fies the MTU size in bytes used in IP calls If the video becomes blocky or network errors occur packets might be too large decrease the MTU If the network is burdened with unnecessary overhead packets might be too small increase the MTU Enable Lost Packet Recovery Allows the system to use LPR Lost Packet Recovery if packet loss occurs Enable RSVP Allows the system to use Resource Reservation Setup...

Page 57: ...support ICE the range of fixed UDP ports is 112 The RealPresence Group system cycles through the available ports from call to call After the system restarts the first call begins with the first port number either 49152 or 3230 Subsequent calls start with the last port used for example the first call uses ports 3230 to 3236 the second call uses ports 3236 to 3242 the third call uses ports 3242 thro...

Page 58: ...AN use to call your system If you chose to configure the NAT manually enter the NAT Public Address here This field is editable only when NAT Configuration is set to Manual NAT is H 323 Compatible Specifies that the system is behind a NAT that is capable of translating H 323 traffic This field is visible only when NAT Configuration is set to Auto or Manual Address Displayed in Global Directory Lets...

Page 59: ...ards 3 Make sure that firewalls being traversed allow RealPresence Group systems behind them to open outbound TCP and UDP connections Firewalls with a stricter rule set should allow RealPresence Group systems to open at least the following outbound TCP and UDP ports 1720 TCP 14085 15084 TCP and 1719 UDP 16386 25386 UDP Firewalls should permit inbound traffic to TCP and UDP ports that have been ope...

Page 60: ...uted Media Application DMA In an SVC based conference each SVC enabled endpoint transmits multiple bit streams called simulcasting to the Polycom RealPresence Collaboration Server RMX The RealPresence Collaboration Server sends or relays selected video streams to the endpoints without sending the entire video layout The streams are assembled into a layout by the SVC enabled endpoints according to ...

Page 61: ...ifies whether to use scalable or advanced video coding SVC then AVC Use SVC when possible otherwise use AVC AVC Only This option disables SVC This setting is not applicable to Lync hosted calls since SVC is negotiated automatically by Lync 2013 Skype for Business Server 2015 or Skype for Business 2015 client Enable H 239 Specifies standards based People Content data collaboration Enable this optio...

Page 62: ...rm certain set up and configuration tasks Video Conference Administration Perform the following tasks Setting Description Preferred Speed for Placed Calls IP Calls SIP TIP Calls Determines the speeds to use for IP or SIP TIP calls from this system when either of the following statements is true The call speed is set to Auto on the Place a Call screen The call is placed from the directory If the fa...

Page 63: ...ns for Microsoft Environments Deployment Guide at support polycom com Limitations In an ad hoc call when a point to point call adds another endpoint the conference might revert back to Skype for Business Server 2015 or Microsoft Lync Server 2013 and the ad hoc conference is not able to use SmartCascading functionality However it will still function like a Skype for Business Server 2015 Microsoft L...

Page 64: ...olycom RealPresence Group systems with HD capability can send video in wide screen HD format For information about frame rates for content refer to Content To send video in HD format use any model of Polycom camera that supports HD video and a Polycom RealPresence Group system capable of sending 720p or better video Receive and Display Video in High Definition When the far site sends HD video Poly...

Page 65: ...cating an in the same room experience In group collaboration the quality of content is as important as the quality of the people on video Content that is grainy pixelated or slow to update makes it hard to get the most out of your meetings With Polycom RealPresence Group systems you share full motion HD people and content at the same time which helps eliminate compromises when sharing across dista...

Page 66: ... configuring Video Format Specifies the monitor s format Depending on which RealPresence Group System and monitor you configure the choices are HDMI DVI Component VGA Note This setting is unavailable when you select Auto for the Enable setting Resolution Specifies the resolution for the monitor Note This setting is unavailable when you select Auto for the Enable setting Setting Description Decide ...

Page 67: ...al you can log in to the portal to dial in to a RealPresence Group system from which you want to record a call This method is ideal for an administrator of a remote RealPresence Group system For information about using this method refer to the Polycom RealPresence Media Suite Appliance Edition User Guide or Polycom RealPresence Media Suite Virtual Edition User Guide at support polycom com Users of...

Page 68: ...e at support polycom com Media Suite Type Connection Method Example Media Suite system If the RealPresence Group system is not registered to the gatekeeper or to a SIP server dial the RealPresence Media Suite IP address 10 11 12 13 If the RealPresence Group system is registered to the gatekeeper dial the RealPresence Media Suite E 164 extension for H 323 1234 If the RealPresence Group system is re...

Page 69: ...all available pixels This setting also known as fit to screen or dot by dot enables the entire HD image to be displayed The specific name of the monitor setting varies by manufacturer Use Sleep Settings to Prevent Monitor Burn In Monitors and Polycom RealPresence Group systems provide display settings to help prevent image burn in Plasma televisions can be particularly vulnerable to this problem R...

Page 70: ...em is in standby mode Enable Monitors All connected monitors must support CEC so that the feature can operate with RealPresence Group systems Not all HDMI monitors support CEC commands Refer to the following list of CEC enabled monitors CEC XBMC To verify that CEC is enabled navigate to your monitor CEC settings Many monitors also have sub feature settings under the main CEC setting that control w...

Page 71: ...available with either 12x or 4x zoom capabilities Polycom EagleEye IV These cameras also have an available privacy cover wide angle lens and digital extender For more information refer to Installing the Polycom EagleEye IV Wide Angle Lens Setting Up the Polycom EagleEye IV Cameras Setting Up the Polycom EagleEye IV Camera Privacy Cover and Setting Up the Polycom EagleEye Digital Extender which are...

Page 72: ...h transitions between the close up view of the person who is speaking and the room view Polycom EagleEye Director The EagleEye Director uses a dual camera system While one camera tracks the person who is speaking the other camera captures the room view The EagleEye Director shows the room view while the camera moves from one speaker to another When the tracking camera locates a person who is speak...

Page 73: ...with systems that do not have the 1080p Resolution option to see local video in 1080 format Polycom EagleEye 1080 Polycom EagleEye View The Polycom EagleEye View camera is a manual focus electronic pan tilt and zoom EPTZ camera that includes built in stereo microphones and a privacy shutter The Polycom EagleEye View camera is available with the Polycom RealPresence Group systems as the system came...

Page 74: ...r However the RealPresence Group 700 system supports a low power standard that limits the power supplied to the camera when the system is powered off So if the camera is receiving its power only from the HDCI connector attached to the system it does not have an active IR receiver capable of powering on the RealPresence Group system using the handheld remote If the camera IR is the only exposed IR ...

Page 75: ...e a sleeping camera by sending a signal to the camera s IR sensor with the remote control Setting Description Allow Other Participants In a Call to Control Your Camera Specifies whether the far site can pan tilt or zoom the near site camera When this option is selected a user at the far site can control the framing and angle of the camera for the best view of the near site This is sometimes also c...

Page 76: ... Note Only applicable settings display Settings that don t apply to the selected video input are not displayed For example if an EagleEye Producer is not connected to your RealPresence Group system the related settings are not displayed Setting Description Enable Specifies the video input type You can also choose to Auto select the video input type For RealPresence Group 300 RealPresence Group 310...

Page 77: ...Cut mode If camera tracking has not been calibrated Tracking Mode is unavailable Note This setting is available only when you have installed an EagleEye Director Tracking Speed EagleEye Director Determines how quickly the system finds someone new and switches to that person Note This setting is available only when you have installed an EagleEye Director Backlight Compensation Specifies whether to ...

Page 78: ... setting Enables automatic tracking and framing of the group of participants in the room Off Disables automatic tracking All camera control must be handled manually Note This setting is available only when you have installed an EagleEye Producer Tracking Speed EagleEye Producer Specifies the tracking speed Slow Detects meeting participants at a slow speed rate Normal This is the default tracking s...

Page 79: ...the web interface go to Admin Settings Audio Video Video Inputs and choose EagleEye IV camera 2 At Orientation select Inverted and click Save Setting Value Baud Rate 9600 Parity None Data Bits 8 Stop Bits 1 RS 232 Flow Control None RealPresence Group System Video Input 1 Video Input 2 Video Input 3 Video Input 4 RealPresence Group 300 System Yes N A N A N A RealPresence Group 310 System Yes Yes N ...

Page 80: ... Producer EagleEye Producer must run a software version that is compatible with the software version on the RealPresence Group system For more information go to http support polycom com PolycomService support us support service_policies html and click the Current Interoperability Matrix link Change Camera Tracking Settings The Polycom EagleEye Producer detects the people in the room and provides r...

Page 81: ...nterface of the RealPresence Group system go to Menu Cameras and select Stop Camera Tracking Setting Description Tracking Mode Specifies the tracking mode Group Framing This is the default setting Enables automatic tracking and framing of the group of participants in the room Off Disables automatic tracking All camera control must be handled manually Tracking Speed Specifies the tracking speed Slo...

Page 82: ...more information about using EagleEye Producer refer to the Polycom EagleEye Producer User Guide on support polycom com Configure the Polycom EagleEye Director Use the remote control or web interface to configure the Polycom EagleEye Director You cannot configure the EagleEye Director using the Polycom Touch Control but you can start and stop camera tracking For setup instructions refer to Setting...

Page 83: ...r Start and follow the onscreen instructions until a message displays indicating successful calibration If you cannot successfully calibrate the cameras ensure that all seven EagleEye Director tracking microphones are working correctly Five of those microphones are horizontal and two are vertical reference audio microphones Calibration fails if any of the microphones do not work For ways to test m...

Page 84: ...e local interface go to Settings Administration Camera Tracking Settings For the Tracking Mode setting select Voice This is the default tracking mode In this mode the camera automatically tracks the current speaker in the room using a voice tracking algorithm When you select the Voice Tracking Mode you can also choose the Tracking Speed This speed determines how quickly the camera moves to each pe...

Page 85: ...utomatically point a camera at pre defined locations in a room Select a video source If your camera supports pan tilt and zoom movement and it is set to People you can create up to 10 preset camera positions for it using the remote control or the Polycom Touch Control Each preset stores the camera number its zoom level and the direction it points if appropriate If far end camera control FECC which...

Page 86: ...de Once presets are in place you can view them in the web interface by going to Utilities Tools Remote Monitoring Note Voice tracking preset limitation If you use a Polycom EagleEye Director with your RealPresence Group system you cannot use presets for voice tracking ...

Page 87: ...equired cables refer to the Polycom RealPresence Group Series Integrator Reference Guide Available Microphone Inputs by System The number of audio inputs varies based on the RealPresence Group system you are using As shown in the following figures the RealPresence Group 300 RealPresence Group 310 and RealPresence Group 500 systems have one microphone input while the RealPresence Group 700 system h...

Page 88: ...hieve the best audio when using these cameras Enable Polycom StereoSurround Place the camera at least 1 foot away from any walls to minimize boundary effects Ensure that the people speaking are no more than 7 feet away from the EagleEye View or EagleEye Acoustic camera The maximum distance covered depends on the noise level and acoustics in the room If you connect a Polycom microphone Polycom Soun...

Page 89: ...lPresence Group 500 and RealPresence Group 700 systems can support any of the following devices Four Polycom RealPresence Group microphone arrays or three Polycom HDX microphone arrays One SoundStation IP 7000 conference phone and two RealPresence Group or Polycom HDX microphone arrays One SoundStructure C Series device and up to four RealPresence Group or Polycom HDX microphone arrays Polycom Eag...

Page 90: ...mixer is connected Audio input 1 Line In Bass Treble Enable Polycom Microphones Enable MusicMode and Enable Keyboard Noise Reduction The Polycom RealPresence Group system Line Output is muted when a SoundStructure digital mixer is connected All echo cancellation is performed by the SoundStructure digital mixer For example it allows you to provide a microphone for each call participant in a boardro...

Page 91: ...tems The following illustrations show microphone placement examples for different room layouts Number of Microphones with Stereo Enabled Long Table Wide Table One Mic 1 set to Left Right Mic 1 set to Left Right Two Mic 1 set to Left Right Mic 2 set to Left Right Mic 1 set to Left Mic 2 set to Right Three Mic 1 set to Left Right Mic 2 set to Left Right Mic 3 set to Left Right Mic 1 set to Left Mic ...

Page 92: ...ect an external speaker system such as the Polycom StereoSurround kit to provide more volume and richer sound in large rooms When you connect a SoundStation IP 7000 conference phone to a Polycom RealPresence Group system the conference phone becomes another way to dial audio or video calls The conference phone also operates as a microphone and as a speaker in audio only calls Refer to your system ...

Page 93: ...e speaker connected to the audio system s right channel on the right side of the system and the other speaker on the left side The system reverses the left and right channels for the far site as shown in the following illustration This ensures that the sound comes from the appropriate side of the room StereoSurround microphone and speaker placement For best results place the speakers about 60 apar...

Page 94: ...setting types are located in the same area of the web interface To configure any audio settings 1 In the web interface go to Admin Settings Audio Video Audio 2 Configure the settings for each section of the Audio screen that are described in this section of the book General Audio Settings The general audio settings allow you to specify various user tones sound effect volume and more General Audio ...

Page 95: ...rophones when keyboard tapping sounds or other extraneous noises are detected but no one is talking NoiseBlock unmutes the system when speech is detected regardless of the existence of background noise Note MusicMode is disabled when this setting is enabled If an external echo canceller is used keyboard noise reduction is not available Transmission Audio Gain dB Specifies the audio level in decibe...

Page 96: ...ideo port is active When disabled audio is not controlled by content video port activities Echo Canceller Specifies whether to use the system s built in echo canceller for that audio input This setting is available only when the Use Input for Microphone setting is enabled Audio Meter not labeled Displays the audio level for the 3 5 mm input port left and right channels Type Displays embedded audio...

Page 97: ...5mm audio input you cannot use 3 5mm input as a microphone Because of this you must clear the User Input for Microphone checkbox as shown in the tasks below To enable 3 5mm audio input 1 In the web interface go to Admin Settings Audio and Video Audio Settings Audio Input 3 5mm Audio Input 2 Clear the Use Input for Microphone checkbox Type Displays HDMI 1 HDMI connector embedded audio input associa...

Page 98: ...s To send or receive stereo audio make sure your Polycom RealPresence Group system equipment is set up as described in Available Microphone Inputs by System and Audio Output Then configure the system to use Polycom StereoSurround test the system configuration and place a test call Setting Description Master Audio Volume Sets the main audio output volume level going to the speakers Bass Sets the vo...

Page 99: ...lycom microphone while watching the bar meters to identify the left and right inputs 4 Test the speakers to check volume and verify that audio cables are connected If the system is in a call the far site hears the tone Exchange the right and left speakers if they are reversed Adjust the volume control on your external audio amplifier so that the test tone sounds as loud as a person speaking in the...

Page 100: ...stems feature a technology that uses standard Polycom microphone arrays to build a virtual fence around a user or multiple users The audio is automatically muted when all sounds originate outside a boundary If a speaker is talking inside the fence the volume is not altered but sounds outside the fence are lowered by 12 dB Once the speaker leaves the fenced area the audio is muted In addition to th...

Page 101: ... Set Acoustic Fence Sensitivity from 0 to 10 where 0 is the minimum sensitivity and 10 is the maximum sensitivity Higher settings increase the radius of the fence area around the primary microphone For more details on the setup and the associated scenarios refer to the Polycom Acoustic Fence white paper at www polycom com videodocumentation Note Mono mode only is supported This feature works in mo...

Page 102: ...prepare for sharing content see the following topics Configure DVD Player Settings Connect Computers to Polycom RealPresence Group Systems Configure Content Sharing Microsoft Lync and Skype for Business Client 2015 Content Viewing Configure Content Display with People Content IP Use the Polycom VisualBoard Application Configure the Polycom UC Board Configure Closed Captioning For more information ...

Page 103: ...uter directly to a RealPresence Group system When you do this other call participants can see everything that you see on your computer When you connect to video and audio from your computer the audio is muted unless the computer is selected as a video source For more information about connecting computers as content video sources for RealPresence Group systems refer to Configure Video Input Settin...

Page 104: ...DP clients in active calls Microsoft clients must initiate the content sharing request For information on how to share content from Lync clients refer to Microsoft documentation RealPresence Group systems can view the following content types from Lync clients All Monitors Displays content from all monitors connected to the system with the Lync client Primary Monitor Displays content from the prima...

Page 105: ... to scroll and zoom Control Lync Content RealPresence Group systems can control content received from Lync clients when Lync clients give control to a RealPresence Group system and when a USB mouse is connected to the system Lync clients must select the specific RealPresence Group system they want to give control to After a RealPresence Group system receives content from a Lync client in an active...

Page 106: ... on how end users can control Lync content and can scroll and zoom in Lync content refer to the Polycom RealPresence Group Series User Guide at support polycom com Configure Content Display with People Content IP People Content IP enables a presenter to show content from a computer to other sites in a video conference using only an IP network connection The presenter can show PowerPoint slides vid...

Page 107: ...one of the following USB mouse UC Board hardware or a supported touch monitor Connected at least one monitor for use with the RealPresence Group system two monitors are also supported Enabled the VisualBoard option on the RealPresence Group web interface Enable the VisualBoard Application To enable the VisualBoard application 1 In the web interface go to Admin Settings General Settings System Sett...

Page 108: ...n and set Resolution to either 720p or 1080p b Enable Display Content to show shared content and Polycom UC Board annotations To improve performance configure your monitor or projector to use Game Mode if that setting is available Here are a few installation tips Polycom recommends LED backlit LCD displays over CFL LCD displays Do not use plasma backlit displays The UC Board hardware sensor and pe...

Page 109: ...d Polycom VSX systems with software version 7 0 or later Captions may be provided in any language that uses the Latin alphabet Depending on the capabilities of the system the captioner may enter caption text using one of the following methods Remotely through a dial up connection to the system s serial RS 232 port In the room using equipment connected directly to the serial port In the room or rem...

Page 110: ...a phone line d Configure the modem for 8 bits no parity You may need to configure the modem to answer automatically You may also need to configure it to ignore DTR signals 5 On the computer start the transcription application 6 Enter text using the stenographic machine connected to the computer 7 To stop sending closed captions close the transcription application Through the Serial RS 232 Port Clo...

Page 111: ...phic machine connected to the computer 6 To stop sending closed captions close the transcription application Through the Web Interface Closed captioners can provide captions from inside the conference room or from a remote location by entering the captions directly into the Polycom RealPresence Group system web interface as shown in the following diagram Closed captioning through the web interface...

Page 112: ...IP address 2 Go to Utilities Tools Closed Caption 3 Log in using this information if prompted User Name Your name Password Meeting password defined for your video conferencing system 4 In the Closed Caption screen type the caption text into the text field Text wraps to the next line after 32 characters 5 Press Send to send the text to the sites in the conference ...

Page 113: ... Multipoint Calling Manage Directories in the Web Interface Use the Web Interface Place a Call Page Stop and Start Camera Video in a Call Place Calls in Kiosk Mode Configure Call Settings The call settings screen allows you to determine which settings are available to users when they place and answer calls in both the web interface and the local interface To configure call settings 1 In the web in...

Page 114: ...oint capability This setting has three choices Yes Instructs the system to automatically answer the incoming multipoint call No Instructs the system to force manual answering of the incoming call Do Not Disturb Instructs the system to reject the incoming call with no notification to the user Multipoint Mode Sets the multipoint viewing mode that applies when the RealPresence Group system is the hos...

Page 115: ... on If a RealPresence Group system is paired with a Polycom Touch Control and is configured with Admin Settings General Settings System Settings Call Settings Auto Answer Point to Point set to Yes users do not see the flashing message on the RealPresence Group system or on the Touch Control screen The call is answered automatically and users interact with the call on the Touch Control screen To tu...

Page 116: ... Settings General Settings System Settings Call Settings 2 Select a viewing mode from the Multipoint Mode list The following table describes the available multipoint viewing modes Note Multipoint video conferencing option key code required You cannot configure multipoint calls without purchasing and installing a Multipoint Video Conferencing option key code Note RealPresence Group 300 and 310 do n...

Page 117: ...upports one video call and one audio only call Audio only calls can be encrypted and unencrypted independently from video calls Enable and Disable Audio Add In Audio Add In feature is the default behavior You can disable and enable it in the web interface To disable Audio Add In Go to Admin Settings Network Dialing Preference Dialing Options and clear the Enable Audio Add In checkbox Click Save Pr...

Page 118: ...alls one at a time to several other sites 2 Ask each far site to call additional sites Along with these additional sites each far site in the original multipoint call can add one audio only connection Keep the following points in mind regarding cascaded calls H 239 is not supported in cascaded calls Cascaded multipoint is not supported in SIP calls HD and SD multipoint are not supported when the P...

Page 119: ...ectory to view a list of all global directory entries and select contacts in the global directory to call Up to 200 search results can be displayed at a time from a Polycom Global Directory Service GDS Microsoft Lync or Lightweight Directory Access Protocol LDAP global directory The global directory browsing feature does not support directory servers that are unable to store contents locally on Re...

Page 120: ...steps to add more contacts to the group 7 Click Done To edit a Favorites group 1 Find the group name in the list of contacts 2 Next to the group contact name click Edit Group Do one of the following To add contacts to the group click Add From Directory enter a contact name click Search and then Add to add a contact To remove contacts from the group select a contact name and click Remove 3 Repeat t...

Page 121: ...en you are in a call and when you are not in a call on the RealPresence Group system To import Favorites groups and contacts 1 In the web interface go to Manage Favorites Import Export Choose File 2 In the dialog box select the directory xml file you want to import and click Open 3 Select Upload to upload the directory xml file to the RealPresence Group system Types of Favorites Contacts Favorites...

Page 122: ...s LDAP with H 350 or Active Directory Directory entries created locally by the user References to LDAP directory entries added to Favorites by the user These entries are available only if the system can successfully access the LDAP Active Directory server Users can delete these entries from Favorites Users can copy these entries to other Favorites and remove them from those groups Users cannot edi...

Page 123: ... in this field Password Specifies the system password for registering with the Microsoft Exchange Server 2013 This can be the system password or an individual s password If you want the Calendaring Service to use the calendar associated with a Microsoft Office 365 account enter the password for that account in this field Auto Discover Using Specifies how the system obtains the Microsoft Exchange S...

Page 124: ...nments Deployment Guide at support polycom com Use the Web Interface Place a Call Page When you click the Place a Call link on the web interface the default view shows you the following widgets Search Place a Call Contacts Microsoft Exchange Server Specifies the Fully Qualified Domain Name FQDN of the Microsoft Exchange Client Access Server If your organization has multiple Client Access Servers b...

Page 125: ...tacts or manually To call a favorite contact 1 In the Contacts section enter a name and click Search 2 Select a contact name and click Call For information about editing Favorites contacts refer to Manage Favorites To place a call manually 1 Click Manual Dial 2 Enter the number 3 Click Call The call is placed according to the default settings you selected in Admin Settings Network Dialing Preferen...

Page 126: ...e entry Click More to view a list of calls with more details then select an entry and click Call To configure Recent Calls in the web interface 1 Go to Admin Settings General Settings System Settings Recent Calls 2 To enable a Recent Calls list configure these settings 3 To start a new list of recent calls click Clear Recent Calls 4 Click Save If you need more details about calls view or download ...

Page 127: ...e video a video pause icon appears on the display To start camera video from the web interface in a call Select Camera On from the call menu at the top of the screen When you start the video the video pause icon disappears from the display For information on stopping and starting video from the local interface refer to Polycom RealPresence Group Series User Guide Place Calls in Kiosk Mode In the l...

Page 128: ...Favorites to Speed Dial 3 Go to Admin Settings General Settings Home Screen Settings Speed Dial 4 Select Enable Speed Dial and then click Save 5 Go to Kiosk Mode then select Enable Kiosk Mode and click Save For information on using Kiosk Mode refer to the User Guide for the Polycom RealPresence Group Series and the Polycom Touch Control ...

Page 129: ...find security options and passwords in this part of the interface In the local interface go to Settings Administration Security The local interface has general password and remote access settings In the web interface go to Admin Settings Security The web interface has global and local settings Settings are under different sections of the security interfaces Not all systems show all of the options ...

Page 130: ...settings from there as needed In the higher profiles however some settings are either not changeable at all or have restricted ranges of values For specific configuration information refer to each profile s settings in Security Profile Default Settings To view or change a security profile 1 In the web interface go to Admin Settings Security Global Security 2 Determine which of the following Securi...

Page 131: ...irectory authentication The RealPresence Group system administrator configures the external authentication settings on the RealPresence Group system to specify the address of an AD Server for authenticating user logins AD group for user access and AD group for admin access on the RealPresence Group system The RealPresence Group system can map only one Active Directory group to a given role Users c...

Page 132: ...ies whether to authenticate users through the Active Directory server When Active Directory authentication is enabled users are allowed to log in with their network account credentials using this format domain user With this format users can have accounts on multiple domains Active Directory Server Address Specifies the DNS fully qualified domain name FQDN or IP address of the Active Directory ser...

Page 133: ...stem serial number from the System Information screen or the back of the system Use Room Password for Remote Access Specifies whether the room password used for local login is also used for the remote login When this setting is disabled the remote access password settings are displayed Admin Remote Access Password Specifies the password for the local administrator account used when logging in to t...

Page 134: ...sitive User Remote Access Password Specifies the password for the local user account used when logging in to the system remotely The password cannot contain spaces or more than 40 characters Passwords are case sensitive Note Enabling Maximum Security Profile requires new ID values When you configure the RealPresence Group system to use the Maximum Security Profile the system forces you to change t...

Page 135: ...o port 23 the diagnostics port changes to port 24 Enable Diagnostics Port Idle Session Timeout Specifies whether to allow the diagnostics port to time out at the configured time interval or not The timeout setting is set under Idle Session Timeout in Minutes Enable API Port Idle Session Timeout Specifies whether to allow the API port to time out at the configured time interval or not The timeout s...

Page 136: ... logs an entry to the security log when it detects a possible network intrusion This logging is controlled by the setting Admin Settings Security Global Security Access Enable Network Intrusion Detection System NIDS The security log prefix identifies the type of packet detected as shown in the following table Following the message prefix the security log entry includes the timestamp and the IP TCP...

Page 137: ...sence Group Series API session enter sshenable false Access the API with SSH To obtain secure access to the API you must use an SSH client and connect to the IP address configured for the system on port 22 To access the API with SSH 1 Enable remote access 2 If necessary enable external authentication 3 Enable the SSH feature 4 Start an SSH session using the Polycom RealPresence Group series system...

Page 138: ...eting Remote Access or SNMP passwords Click Save Setting Description Admin ID Specifies the ID for the administrator account The default Admin ID is admin Admin Password Specifies the password for administrator access when logging in to the Touch Control The default password is 456 When this password is set you must enter it to configure the Touch Control Admin Settings The password must not conta...

Page 139: ...on is used the Active Directory Server protects Active Directory accounts RealPresence Group systems provide separate account lockout controls for each of their local accounts which are named Admin and User The account lock can be invoked due to failed logins on any of the following login ports Local interface Web interface Minimum Password Age in Days Specifies the minimum number of days that mus...

Page 140: ...llustrates the failed login attempts made to an account accumulate across any login port Scenario 2 Successful login resets the failed login attempts counter A user fails to log in to the Admin account twice on the web interface and the same or another user fails to log in to the Admin account on the local interface This means that three failed attempts have been made to the Admin account so far I...

Page 141: ...curity Access 2 Select Enable Whitelist To add addresses to an enabled whitelist 1 Click the Edit Whitelist link 2 Select address type IPv4 or IPv6 3 In the address text field enter the IP address of the system you want to allow Follow the format suggested by the address type you selected Select Add Repeat this step for all the IP addresses you want to add You can add web server and SNMP addresses...

Page 142: ...tries for the whitelist Note Telnet port lockout The telnet port has a port lock feature that is enabled regardless of the state of the port lock feature configuration Specifically the telnet server disconnects a telnet login session after 5 failed login attempts If a new session is started another 5 attempts are allowed Setting Description Lock Port after Failed Logins Specifies the number of fai...

Page 143: ... out for 1 Minute the value of the Port Lock Duration period After the 1 Minute port lock period has past logins will once again be allowed As this example illustrates the failed login attempts made to the web interface accumulate across any attempts to any account and or by any user Scenario 2 Failed attempts counter resets after failed login window closes A user fails to log in to the local Admi...

Page 144: ...CM_256_HMAC_SHA1_32 AES_CM_256_HMAC_SHA1_80 RealPresence Group systems also support the use of FIPS 140 validated cryptography which is required in some instances such as when used by the U S federal government When the Require FIPS 140 Cryptography setting is enabled all cryptography used on the system comes from a software module that has been validated to FIPS 140 2 standards You can find its F...

Page 145: ...ncryption Off AES encryption is disabled When Available AES encryption is used in calls with systems that support it Calls without encryption are allowed when connecting to systems that don t support it For multipoint calls this means that some systems might be connected with AES encryption while others are connected without it Required for Video Calls Only AES encryption is used in all video call...

Page 146: ...n check code Both parties in a call can use this check code to verify that their call is not being intercepted by a 3rd party The check code is a 16 digit hexadecimal number that is calculated so that the number is the same at both sites in the call The numbers are identical if and only if the key generation algorithm is performed between the two sites in the call and is not intercepted and modifi...

Page 147: ... VSC is only supported on BroadWorks conferencing systems which are VSC aware and which have visibility of all participants in the call VSC is not supported on Polycom VMRs as BroadWorks does not have visibility of the callers on the Polycom MCU The security classification level is shared with all the endpoints that support the Visual Security Classification feature The security classification lev...

Page 148: ... as part of authenticating the identity of the RealPresence Group system before allowing it to connect to the remote server Examples of remote servers include the RealPresence Resource Manager system a SIP proxy registrar server or an LDAP directory server When RealPresence Group systems are deployed in an environment that does not have a fully deployed PKI you do not need to install these certifi...

Page 149: ...u can select a certificate in the list to view its contents You can also remove a certificate from the list by clicking Remove 4 If needed click Close to close the certificate section of the page 5 Click Save When you add a CA certificate to the RealPresence Group system the certificate becomes trusted for the purpose of validating peer certificates Setting Description Maximum Peer Certificate Cha...

Page 150: ...Certificate Signing Requests CSRs The RealPresence Group system allows you to install one client and one server certificate for identification of the RealPresence Group system to network peers In order to obtain these certificates you must first create a Certificate Signing Request CSR for each certificate This request also known as an unsigned certificate must be submitted to a CA so that it can ...

Page 151: ...te but you can also validate the certificate manually To obtain a client or server certificate you must first create a CSR You can create one client and one server CSR and submit each to the appropriate CA for signing After the CSR is signed by a CA it becomes a certificate you can add to the RealPresence Group system To create a CSR 1 Go to Admin Settings Security Certificates Certificate Options...

Page 152: ...lank Maximum Characters 253 SAN IPv4 Address Default is the IPv4 address of system Maximum Characters 15 SAN IPv4 Address DNS Default is the IPv4 address of system This field provides the IPv4 address in ASCII format which is sometimes needed for MSFT server interoperability Maximum Characters 15 SAN IPv6 Global Address Default is the IPv6 Global Address of system Maximum Characters 40 SAN IPv6 Si...

Page 153: ...er which is a network server that provides real time certificate status through a query response message exchange You must configure the RealPresence Group system to use the revocation method most appropriate for your environment To use CRLs 1 Go to Admin Settings Security Certificates Revocation 2 Configure these settings on the Revocation page and click Save You can also view automatically and m...

Page 154: ...the following statements apply If the OCSP responder indicates a known revoked status the RealPresence Group system treats this as a revocation check failure and does not allow the connection If the OCSP responder indicates a known good status the RealPresence Group system treats this as a successful revocation check and allows the connection Global Responder Address Specifies the URI of the respo...

Page 155: ... servers by enabling the Always Validate Peer Certificates from Servers setting If you do enable the setting you must install of the CA certificates needed to validate server certificates from all remote servers Then adjust the certificate revocation method accordingly For example you might need to load additional CRLs if you use the CRL revocation method To use the Medium or High Security Profile...

Page 156: ...his machine is the property of Polycom Inc and its use is governed by company guidelines You have NO right of privacy when using this machine To configure a security banner 1 In the web interface go to Admin Settings Security Security Banner 2 Configure these settings and click Save Note No security banner on the Polycom Touch Control The security banner is not supported with the Polycom Touch Con...

Page 157: ... password protected calls Microsoft Office Communicator clients are unable to join password protected multipoint calls SIP endpoints are unable to connect to password protected multipoint calls If a meeting password is set for a call People Content IP clients must enter the password before joining the meeting Meeting passwords cannot contain spaces or be more than 32 characters To configure a meet...

Page 158: ... perform most of the calling and configuration tasks you can perform on the local system The Polycom RealPresence Group system web interface is supported for Microsoft Internet Explorer version 9 or later or Mozilla Firefox 22 on Windows and Apple Safari 6 0 5 on Mac OS X Access the Web Interface To configure your browser to use the web interface Be sure that you use Microsoft Internet Explorer 9 ...

Page 159: ... Mute and unmute the microphones Manage System Profiles with the Web Interface Administrators managing systems that support multiple applications can change system settings using profiles You can store a RealPresence Group system profile on a computer as a profile file using the web interface The number of profiles you can save is unlimited The following settings are included in a profile Home scr...

Page 160: ...ith connectivity or audio you might want to send a message to the system that you are managing Only the near site can see the message it is not broadcast to all the sites in the call To send a message using the web interface 1 Go to Diagnostics Send a Message 2 In the Send a Message page enter a message up to 100 characters in length then click Send The message is displayed for 15 seconds on the s...

Page 161: ...ude H 323 IP address raw IPv4 address DNS name H 323 dialed digits H 323 ID or H 323 extension SIP address SIP URI ISDN number Phone number Skype for Business Server 2015 Microsoft Lync Server 2013 NTLM v2 only Contact groups but not distribution lists Might include SIP address SIP URI To successfully call a phone number from the LDAP directory the phone number must be stored in one of the followi...

Page 162: ...e address of the LDAP directory server With Automatic Provisioning this setting is configured by the server and appears as read only Server Port Specifies the port used to connect to the LDAP server With Automatic Provisioning this setting is configured by the server and appears as read only Base DN Distinguished Name Specifies the top level of the LDAP directory where searches will begin With Aut...

Page 163: ...ports trap destination addresses Download MIBs In order to allow your SNMP management console application to resolve SNMP traps and display human readable text descriptions for those traps you need to install Polycom MIBs Management Information Base on the computer you intend to use as your network management station The MIBs are available for download from the Polycom RealPresence Group system we...

Page 164: ...ent community in which you want to enable this system The default community is public Note Polycom does not support SNMP write operations for configuration and provisioning the read only community string is used for both read operations and outgoing SNMP traps Contact Name Specifies the name of the person responsible for remote management of this system Location Name Specifies the location of the ...

Page 165: ...alPresence Group system user with administrative rights can change the settings on the RealPresence Group system after the provisioned bundle is applied If you later download a new provisioned bundle from the provisioning service the new bundle overwrites the manual settings Engine ID Specifies the unique ID of the SNMPv3 engine This setting might be needed for matching the configuration of an SNM...

Page 166: ...ts you to enter information for registration with the service The setup wizard is available during initial setup after a system reset with system settings deleted or after using the restore button For information about configuring the RealPresence Resource Manager system so that Polycom RealPresence Group systems detect and register with it refer to the Polycom RealPresence Resource Manager System...

Page 167: ...for each setting For more information about these settings refer to the Set Up a Directory Server Go to Admin Settings Servers Provisioning Service and enable provisioning For more information about these settings refer to Enable or Disable the Provisioning Service Keep your Software Current You can update your Polycom RealPresence Group system by going to support polycom com navigating to Documen...

Page 168: ...fer to theSoftware and Options for the Polycom RealPresence Group Series and Accessories Installation Guide Setting Description Automatically Check for and Apply Software Updates Enables settings that allow you to set up a schedule for automatically checking for and applying software updates to your system Start Time Specifies the Hour Minute and AM PM setting to start checking for updates Duratio...

Page 169: ...of the remote control to support the user s environment Keep in mind the following regarding remote control behavior If the Polycom RealPresence Group system is paired and connected with either a RealPresence Touch or a Polycom Touch Control the remote control is disabled The Polycom RealPresence Group system remote control IR transmits a modulated frequency of 38 kHz When a USB keyboard is connec...

Page 170: ...eature if you experience difficulty with the Polycom remote For more information about Polycom RealPresence Group system IR codes refer to the Polycom RealPresence Group Series Integrator Reference Guide Channel ID Specifies the IR identification channel to which the Polycom RealPresence Group system responds Set the Channel ID to the same channel as the remote control The default setting is 3 If ...

Page 171: ... the 10 seconds the LED is lit the LED flashes six times and you must repeat steps 1 and 2 Be sure to enter the ID during the next 10 second window 4 If you entered the current channel ID the LED flashes twice Otherwise the LED flashes six times and allows you to repeat step 3 To configure the channel ID for a Polycom RealPresence Group system and remote control in the web interface 1 Go to Admin ...

Page 172: ...al port of the far site system Only available in point to point calls Closed Caption Receives closed captions from a dial up modem or a stenographer machine through the RS 232 port Camera Control Passes data to and from a third party camera For more information about using third party cameras refer to Configure a Third Party Camera Control Receives control signals from a touch panel control Allows...

Page 173: ...n pair it to a room system Note that only one device can be paired to a room system at a time Set Up the RealPresence Touch Device Before you can pair the RealPresence Touch device to a RealPresence Group system you must install the software set up the hardware and use the set up wizard To set up the RealPresence Touch device 1 Ensure that the correct software is installed on the Polycom RealPrese...

Page 174: ...f the Polycom Touch Control 4 If you want to connect the stand route the Ethernet and USB cables through the opening in the stand Then attach the stand to the Polycom Touch Control by tightening the mounting screw with a screwdriver 5 Plug the Ethernet cable into the wall outlet If your room provides Power Over Ethernet you can connect the Ethernet cable directly to a LAN outlet If your room does ...

Page 175: ... RealPresence Group remote control no longer has control of the system To manually pair for the first time to a RealPresence Group system 1 After completing the out of box OOB setup wizard the RealPresence Touch displays the pairing screen 2 Tap the Manually Pair tab 3 Enter the IP Address Admin ID and Password for the RealPresence Group system 4 Tap Pair The pairing connection begins and the Home...

Page 176: ... on the system are still active To hang up the calls repair to the room system and select More Options then Participants More Options and Remove or Remove All Note Cannot pair as a dedicated device After attempting to pair a device a Cannot Pair as a Dedicated Device message might be displayed This means that another device is already paired to the same RealPresence Group system An administrator c...

Page 177: ...Polycom Touch Control software Only Polycom Touch Control software versions 4 x or later work with Polycom RealPresence Group systems The following table describes the pairing states Connected The RealPresence Touch has an active pairing connection to the RealPresence Group system A single RealPresence Touch can be paired to multiple RealPresence Group systems but can be connected to only one Real...

Page 178: ... Device setting After the RealPresence Group system and the Polycom Touch Control are paired the Polycom RealPresence Group system web interface and the Polycom Touch Control interface display information about each other and about their connection status Unpair the Polycom Touch Control and a RealPresence Group System You can unpair the Polycom Touch Control and RealPresence Group system using th...

Page 179: ...ttons That Display on the RealPresence Touch Home Screen By default two icon buttons appear in the lower center of the RealPresence Touch Home screen users see only the Place a Call and Show Content icons However you can customize the number of screens and Home screen icons in a preferred order Once you customize the Home screen configuration users can scroll through one to three Home Screens with...

Page 180: ...e icon buttons to be the default All of the other Place a Call icon buttons continue to display at the top of the screen To customize the Place A Call screen icon buttons 1 In the web interface go to Admin Settings General Settings Pairing RealPresence Touch Home Screen Configuration 2 Under Configure Home Screen click Place A Call Screen 3 Under Select Preferred Sub Menu choose from the following...

Page 181: ...oad Logs Downloads the RealPresence Touch logs to the location specified in the device Network Settings Specifies whether the system acquires an IP address automatically or manually With the manual method the other settings that are available from the RealPresence Touch become available on the web Pair Pairs and unpairs from Polycom RealPresence Group systems Before you can connect to or pair with...

Page 182: ...ically or manually View Polycom Touch Control Screens Shows the screen currently being displayed on the Polycom Touch Control You can click Refresh at any time to see if the screen has changed Enable SmartPairing SmartPairing allows you to detect and pair a RealPresence Group system from the RealPresence Mobile application on an Android or Apple iPad tablet After you pair the application and the R...

Page 183: ...hod used to pair with the RealPresence Group system if SmartPairing is enabled Disabled Automatic Manual Signal Volume Specifies the relative signal strength of the ultrasonic signal within the loudspeaker audio output signal Note Viewing paired devices View paired devices in Diagnostics System Sessions Setting Description Contact Person Specifies the name of the system administrator Contact Numbe...

Page 184: ...em date and time settings 1 Go to one of the following locations to configure these settings In the local interface go to Settings Administration Location Date and Time In the web interface go to Admin Settings General Settings Date and Time System Time 2 Configure these settings Setting Description Country Specifies the country where the system is located Changing the country automatically adjust...

Page 185: ...eld Current Date and Current Time If the Time Server is set to Manual or Auto these settings are not displayed If the Time Server is set to Off these settings are configurable Setting Description Show Time in Call Specifies the time display in a call Elapsed Time Displays the amount of time in the call System Time Displays the system time on the screen during a call Off Time is not displayed When ...

Page 186: ... and your location Time Server Specifies connection to a time server for automatic Touch Control time settings The date and time must be manually reset every time the Touch Control restarts in the following cases Time Server is set to Off Time Server is set to Manual or Auto but the Touch Control cannot connect to a time server successfully Time Server Address Specifies the address of the time ser...

Page 187: ...video and collaboration environments and infrastructure that include the Manageability Instrumentation solution capabilities are easier to monitor operate and secure Specifically RealPresence Manageability Instrumentation equips your Polycom devices with two embedded capabilities that enhance your ability to monitor them The Polycom Unified Simple Network Management Protocol SNMP Management Inform...

Page 188: ...some of this information is specific to one or the other interface Read this section to learn how to find diagnostic information in the local interface To access the Diagnostics screens on the local interface Go to Settings System Information The local interface System Information screen has the following choices Information Status Diagnostics Call Statistics Information Diagnostic Screen Descript...

Page 189: ...ssword settings Audio Displays the connection status of audio devices such as the microphones SoundStation IP and SoundStructure EagleEye Director Displays the connection status of the EagleEyeTM Director if one is connected If the camera system is not connected or is not selected as the current camera source this choice is not visible on the screen LAN Displays the connection status of the IP Net...

Page 190: ...t clear or the colors do not look correct the monitor needs to be adjusted Speaker Test Tests the audio cable connections A 473 Hz audio tone indicates that the local audio connections are correct If you run the test from the system during a call the far site will also hear the tone If you run the test from the Polycom RealPresence Group system web interface during a call the people at the site yo...

Page 191: ... Camera shows video from the left camera Right Camera shows video from the right camera Color Bars displays the color bar test screen Note If the EagleEye Director is connected but is not selected as the current camera source this choice is not visible on the screen Sessions Displays the following information about each session connected to the system Type User ID Remote Address Reset System Retur...

Page 192: ...ream list Multipoint calls A list of participants in the call is displayed Do one of the following To view a participant s details select Participants navigate to the desired participant and select More Info The participants active streams are displayed beneath the participant information To view more information about a specific stream navigate to the desired stream and select More Info From an i...

Page 193: ... Usage Data to Polycom and get information about the Polycom Improvement Program Restart System Instructs the system to restart system reboot Sessions View information about everyone logged in to the RealPresence Group system Call Statistics More Info Participant information System name System number System information Call speed send and receive Call type Encryption Participant streams Stream ID ...

Page 194: ... about a specific stream navigate to the desired stream and touch From an individual stream view you can touch Next Stream to view the next stream in the list To view information about a multipoint call in progress 1 Touch Participants A list of participants in the call is displayed 2 Touch View Call Statistics and do one of the following To view a participant s details navigate to the desired par...

Page 195: ...d program material Occasional peaks of 12dB to 16dB with loud transient noises are considered acceptable A meter reading of 20dB corresponds to 0dBFS in the Polycom RealPresence Group system audio A signal at this level is likely clipping the audio system Meters function only when the associated input is enabled Note Some audio meters are unavailable when a SoundStructure digital mixer is connecte...

Page 196: ...escription Current Percent Filled Displays how full the log file is as a percentage of the total size Percent Filled Threshold Specifies a threshold for the percent filled value Reaching the threshold triggers an alarm creates a log entry and transfers the log if Transfer Frequency is set to Auto at Threshold Off disables logging threshold notifications Folder Name Specifies the name to give the f...

Page 197: ...ified server in addition to logging it locally The system immediately begins forwarding its log messages when you click Save Remote logging encryption is supported when TLS transport is the transport protocol If you are using UDP or TCP transport Polycom recommends remote logging only on secure local networks Remote Log Server Address Specifies the server address and port If the port is not specif...

Page 198: ...he local interface 1 In the local interface go to Settings Administration Security Log Management 2 Click Transfer System Log to USB Device 3 The system saves a file in the USB named according to the settings you chose in the web interface 4 Wait until the system displays a message that the log transfer has completed successfully before you remove the storage device Transfer RealPresence Touch Log...

Page 199: ...cessfully Transfer EagleEye Director Logs The Polycom EagleEye Director logs contain important status and debug information that is not included in the logs available for the RealPresence Group system To download the log information to a USB device 1 Attach a USB storage device formatted in FAT32 to the back panel of the EagleEye Director 2 Restart the EagleEye Director by following these steps a ...

Page 200: ...he following table describes the data fields in the CDR Data Description Row ID Each call is logged on the first available row A call is a connection to a single site so there might be more than one call in a conference Start Date The call start date in the format dd mm yyyy Start Time The call start time in the 24 hour format hh mm ss End Date The call end date End Time The call end time Call Dur...

Page 201: ...format transmitted to the far site such as CIF or SIF Video Format Rx The video format received from the far site such as CIF or SIF Disconnect Local ID and Disconnect Reason The identity of the user who initiated the call and the reason the call was disconnected Q 850 Cause Code The Q 850 cause code showing how the call ended Total H 320 Errors The number of H 320 errors experienced during the ca...

Page 202: ...per minute Average Jitter Tx The average jitter of packets transmitted during an H 323 call calculated from sample tests done once per minute Average Jitter Rx The average jitter of packets received during an H 323 call calculated from sample tests done once per minute Maximum Jitter Tx The maximum jitter of packets transmitted during an H 323 call calculated from sample tests done once per minute...

Page 203: ...the main monitor The room system is sleeping This is normal after a period of inactivity Pick up the remote control to wake up the system The monitor remains blank after you pick up the remote control The monitor is powered off Power on the monitor The monitor s power cord is not plugged in Connect the monitor s power cord and the power on the monitor The monitor is not correctly connected to the ...

Page 204: ...to call you instead Find out if the system you are calling is powered on and is functioning properly If you can make calls but not receive them make sure that your system is configured with the correct number View RealPresence Group System Details on the Local Interface You might need to view certain system details on the local interface to do video conferencing tasks such as pairing or to perform...

Page 205: ...his section might cover options that you cannot access on your system To find out more about these options please talk to your administrator Information Screen Description System Detail Displays the following system information System Name Model Hardware Version System Software Serial Number MAC Address IP Address Network Displays the following network information IP Address Host Name H 323 Name H...

Page 206: ...plays the status of the Auto Answer Point to Point Video and Meeting Password settings Audio Displays the connection status of audio devices such as the microphones SoundStation IP and SoundStructure EagleEye Director Displays the connection status of the EagleEye Director if one is connected If the camera system is not connected this choice is not visible on the screen VisualBoard Displays the co...

Page 207: ...ts the color settings of your monitor for optimum picture quality If the color bars generated during the test are not clear or the colors do not look correct the monitor needs to be adjusted Speaker Test Tests the audio cable connections A 473 Hz audio tone indicates that the local audio connections are correct If you run the test from the system during a call the far site will also hear the tone ...

Page 208: ...ed firmly After you verify microphone functionality calibrate the camera again Video Left Camera shows video from the left camera Right Camera shows video from the right camera Color Bars displays the color bar test screen Sessions Displays the following information about each session connected to the system Type of connection such as web or local interface ID associated with the session typically...

Page 209: ...ection Status tap the room system that you want information on System details and connection status information is listed for the connected room system View Polycom Touch Control System Details You might need to view certain system details to do video conferencing tasks such as pairing or to perform troubleshooting tests to provide information for your own testing or for technical support To view ...

Page 210: ...y Access the Information Screen To access the Information screen Go to System Information Information Note Available system menus vary Available system menus vary based on how your administrator configured the system Therefore this section might cover options that you cannot access on your system To find out more about these options please talk to your administrator Information Screen Description ...

Page 211: ...tatus of any device or service listed within the Status screens that has a current status indicator of red Alerts are listed in the order they occurred When a system device or service encounters a problem you see an alert next to the Settings button on the menu Call Control Displays the status of the Auto Answer Point to Point Video and Meeting Password settings Audio Displays the connection statu...

Page 212: ...gress In multipoint calls the Call Statistics screens show most of this information for all systems in the call For more information on this screen refer to View Call Statistics for an Active Point to Point Call with the Remote Control Diagnostic Screen Description Near End Loop Tests the internal audio encoders and decoders the external microphones and speakers the internal video encoders and dec...

Page 213: ...S in the Polycom RealPresence Group system audio A signal at this level is likely clipping the audio system Meters function only when the associated input is enabled Note Some audio meters are unavailable when a SoundStructure digital mixer is connected to the Polycom RealPresence Group system Camera Tracking Provides diagnostics specific to the EagleEye Director if this camera is connected to the...

Page 214: ...Type of connection such as web or local interface ID associated with the session typically Admin or User Remote IP address the addresses of people logged in to the RealPresence Group system from their computers Reset System Note Do not use this setting unless your administrator tells you to do so If a password is set you must enter it to reset the system Returns the system to its default settings ...

Page 215: ...nt or about an active stream To view information about a point to point call in progress 1 Touch Participants Participant information displays 2 Touch View Call Statistics Streams associated with the participant are displayed beneath the participant information To view more information about a specific stream navigate to the desired stream and touch From an individual stream view you can touch Nex...

Page 216: ...ory Restore on the Polycom RealPresence Group System If the RealPresence Group system is not functioning correctly or you have forgotten the Administration password you can use the factory restore button to reset the system The factory restore operation completely erases the system s flash memory and reinstalls the software version and default configuration stored in its factory partition The foll...

Page 217: ... more seconds then release it During the factory restore process the system displays the Polycom startup screen and the usual software update screens on HDMI monitors Other types of monitors will be blank Do not power off the system during the factory restore process The system restarts automatically when the process is complete Use a USB Storage Device for a Factory Restore If you start a factory...

Page 218: ...utton once 5 Keep holding the restore button for 10 more seconds then release it The software version of the update file on the USB device is displayed in the web interface 6 Click Start Update to begin the factory restore After the SD card is prepared the system displays the Polycom startup screen and the usual software update screens on HDMI monitors Other types of monitors will be blank Do not ...

Page 219: ...nd then the home screen Perform Factory Restore with a USB Storage Device If you want to install a particular software build on the RealPresence Touch you can perform a a factory restore using a USB storage device Do not power off the device during the factory restore process To perform a factory restore with a USB Storage Device 1 Copy a build package tar file to the root directory of a USB stora...

Page 220: ... reconnect the LAN cable to the device Continue to hold the factory restore button down for about 10 seconds after the device powers on If the device requires login information the default for the admin ID is admin and for the password is 456 During the factory restore process the default platform and applications are reinstalled Do not power off the device during the factory restore process The d...

Page 221: ...actory restore of the system A factory restore completely erases the system and restores it to the software version and default configuration stored in its factory partition During a factory restore the LED indicator on the front of the system blinks blue and amber To perform a factory restore 1 While the EagleEye Producer system is powered off insert a straightened paper clip through the pinhole ...

Page 222: ...om Before You Contact Polycom Technical Support If you are not able to make test calls successfully and you have verified that the equipment is installed and set up correctly contact your Polycom distributor or Polycom Technical Support at support polycom com Enter the following information about your RealPresence group system then ask a question or describe the problem This information helps us t...

Page 223: ...al number from the System Detail screen or the back of the system The software version from the System Detail screen Any active alerts generated by the system Information about your network Troubleshooting steps you have already tried You can find the system detail information in the local interface by going to Settings System Information Information or in the web interface by clicking System in t...

Page 224: ...IP 7000 speaker phone or SoundStructure mixer 3 Audio Video Audio Audio Output Audio Output 3 5mm Stereo Audio output for main monitor audio or external speaker system System tones and sound effects Audio from the far site 4 Audio Video Monitors Monitor 1 Video Output 1 HDMI Output for Monitor 1 5 Audio Video Monitors Monitor 2 Video Output 2 HDMI Output for Monitor 2 available only with a monitor...

Page 225: ...dio Video Audio Audio Input Type HDMI Video Input 2 Audio Input 1 HDMI Auxiliary video and audio input 3 Audio Video Video Inputs Input 2 Video Input 2 VGA Video input for Content Note Use either the HDMI or VGA video input but not both 4 Audio Video Audio Audio Input Type 3 5mm Audio Input 2 3 5mm Stereo Stereo line level input 3 5mm audio is independent and not associated with any video input 5 ...

Page 226: ...put System tones and sound effects Audio from the far site Audio connected to audio input 2 when associated with video input 2 8 Audio Video Monitors Monitor 2 Video Output 2 HDMI DVI D Output for Monitor 2 does not include embedded audio NOTE RealPresence Group 310 systems require a dual monitor option key to allow dual monitor output 9 N A USB Connectors USB 2 0 USB for software update remote co...

Page 227: ...nput for up to two Polycom microphone arrays or a SoundStation IP 7000 speaker phone or SoundStructure mixer 6 Audio Video Audio Audio Output Audio Output 1 3 5mm Stereo Audio output for main monitor audio or external speaker system Audio Mix Routed to the Output System tones and sound effects Audio from the far site Audio connected to audio input 2 when associated with video input 2 7 Audio Video...

Page 228: ...ngs Input Output Supported Formats Description 1 N A Power Input 100 240 VAC 2 3 A Power input 2 Audio Video Video Inputs Input 1 Video Input 1 HDCI Input for Camera 1 3 Audio Video Video Inputs Input 1 Video Input 1 HDMI Input for Camera 1 4 Audio Video Video Inputs Input 2 Video Input 2 HDCI Input for Camera 2 5 Audio Video Video Inputs Input 2 Video Input 2 HDMI Input for Camera 2 Note Use eith...

Page 229: ...abled until video input 4 is selected 11 Audio Video Audio Audio Input Type Component Audio Input 4 RCA Associated with video input 4 Inactive until video input is selected Audio is included in local audio mix when video source is selected Note Use either the Composite RCA or Component for input 4 but not both 12 Audio Video Audio Audio Input Type Line Audio Input 2 RCA Auxiliary audio input Inten...

Page 230: ...eo Monitors Monitor 3 Video Output 3 VGA Output for Monitor 3 20 Audio Video Monitors Monitor 3 Video Output 3 HDMI Output for Monitor 3 Note Use either the HDMI or VGA for video outputs 1 2 and 3 but not both 21 General Settings Serial Ports Serial Port RS 232 Serial port 22 N A USB Connectors USB 3 0 USB for Software Update remote control battery charging 23 Network LAN Properties LAN Options PC...

Page 231: ...s Enable SSH Access Enable to open port 22 No 22 Static TCP Polycom Touch Control over SSH Yes Admin Settings General Settings Pairing Polycom Touch Control Enable Polycom Touch Device No 23 Static TCP Telnet Diagnostics No Admin Settings Security Global Security Access Enable Telnet Access No 24 Static TCP Polycom API No Admin Settings Security Global Security Access Enable Telnet Access No 80 St...

Page 232: ... Protocol depends on Transport Protocol setting Yes Admin Settings Network IP Network SIP Enable SIP Admin Settings Network IP Network SIP Transport Protocol No 5061 Static TLS SIP Yes Admin Settings Network IP Network SIP Enable SIP Admin Settings Network IP Network SIP Transport Protocol No 49152 65535 Dynamic TCP H 245 Yes Admin Settings Network IP Network H 323 Enable IP H 323 Admin Settings N...

Page 233: ...s SNMP Destination Address 1 2 3 Yes Admin Settings Servers SNMP Destination Address 1 2 3 Port 389 Static TLS LDAP No Admin Settings Servers Directory Servers Server Type Yes Admin Settings Servers Directory Servers Server Type LDAP Admin Settings Servers Directory Servers Server Port 389 Static TLS LDAP to ADS External Authentication No Admin Settings Security Global Security Authentication Enab...

Page 234: ...sport Protocol TCP Yes outgoing port can be specified in the Remote Log Server Address field 1718 Static UDP H 225 0 Gatekeeper Discovery No Admin Settings Network IP Network H 323 Use Gatekeeper Auto No 1719 Static UDP H 225 0 RAS No Admin Settings Network IP Network H 323 Use Gatekeeper Yes outgoing port can be specified in the Primary Gatekeeper IP Address field 1720 Static TCP H 225 0 Call Sig...

Page 235: ...tting Network IP Network SIP Transport Protocol Auto or TLS Yes outgoing port can be specified in the dial string user domain p ort 5222 Static TCP RealPresence Resource Manager XMPP No Provisioned by RealPresence Resource Manager No 6514 Static TLS SYSLOG No Diagnostics System System Log Settings Enable Remote Logging Diagnostics System System Log Settings Remote Log Server Transport Protocol TLS...

Page 236: ...32764 Default Dynam ic UDP RTP RTCP Video and Audio Yes Admin Settings Network IP Network Enable IP H 323 Admin Settings Network IP Network Enable SIP Admin Settings Network IP Network Firewall Fixed Ports UDP Ports 1024 65535 Connections from RealPresence Group Systems Outbound Port Type Protocol Function Configuration On By Default Low Security Profile Enable Disable Configurable Port Number ...

Page 237: ... Settings Low Security Profile Default Settings To learn how to enable a security profile refer to Configure Security Profiles Maximum Security Profile Default Settings The following table shows the default values for specific settings when you use the Maximum security profile Admin Settings Area Maximum Range Default Value Configurable General Settings System Settings Call Settings Auto Answer Po...

Page 238: ...et of listed modes Off Control Camera Control Closed Caption Pass Thru Off Yes Login Mode Range None Admin password only Username Passw ord Admin password only Yes Login prompt type None Admin password only Username Password Username Password Yes Network IP Network Enable SIP Checkbox Enabled Yes Transport Protocol Auto TLS TCP UDP TLS Yes Dialing Preference Scalable Video Coding Preference H 264 ...

Page 239: ...Enable People Cont ent IP Checkbox Disabled Yes Enable Camera Preset Snapshot Icons Checkbox Disabled Yes Security Global Security Security Profile Security Profile Maximum High Medium Low Maximum Yes Authentication Active Directory Authentication Checkbox Disabled Yes Access Enable Network Intrusion Detection System NIDS Checkbox Enabled Yes Enable Web Access Checkbox Enabled Yes Admin Settings A...

Page 240: ...ly Enable Telnet Access Checkbox Disabled Read only Enable SNMP Access Checkbox Disabled Yes API Port Enable SSH Access Checkbox Enabled Yes Lock Port after Failed Logins Off 2 10 Off Yes Port Lock Duration 1 2 3 5 10 20 30 minutes 1 2 4 8 hours 1 minute Yes Reset Port Lock Counter After Off 1 24 hours Off Yes Enable Whitelist Checkbox Disabled Yes Idle Session Timeout in Minutes 1 3 5 10 15 20 30...

Page 241: ...Calls Only Yes Require FIPS 140 Cryptography Checkbox Enabled Yes Local Accounts Account Lockout Lock Admin Account After Failed Logins 2 10 3 Yes Admin Account Lock Duration 1 2 3 5 minutes 1 Yes Reset Admin Account Lock Counter After Off 1 24 hours 1 Yes Lock User Account After Failed Logins 2 10 3 Yes User Account Lock Duration 1 2 3 5 10 20 30 minutes 1 2 4 8 hours 1 minute Yes Reset User Acco...

Page 242: ...mum Password Age in Days Off 1 5 10 15 20 3 0 Off Yes Maximum Password Age in Days 30 60 90 100 110 120 130 140 150 160 170 180 60 Yes Minimum Changed Characters 1 4 4 Yes Password Expiration Warning 1 7 7 Yes Remote Access Admin Remote User Remote Minimum Length 8 16 32 15 Yes Require Lowercase Off 1 2 All 2 Yes Require Uppercase Off 1 2 All 2 Yes Require Numbers Off 1 2 All 2 Yes Require Special...

Page 243: ...1 2 All Off Yes Require Numbers Off 1 2 All Off Yes Require Special Characters Off 1 2 All Off Yes Maximum Consecutive Repeated Characters 1 4 2 Yes Can contain ID or Its Reverse Form Checkbox Disabled Read only Meeting Minimum Length Off 1 20 32 Off Yes Require Lowercase Off 1 2 All Off Yes Require Uppercase Off 1 2 All Off Yes Require Numbers Off 1 2 All Off Yes Require Special Characters Off 1 ...

Page 244: ... 32 12 Yes Require Lowercase Off 1 2 All 1 Yes Require Uppercase Off 1 2 All 1 Yes Require Numbers Off 1 2 All 1 Yes Require Special Characters Off 1 2 All 1 Yes Reject Previous Passwords 8 16 10 Yes Minimum Password Age in Days Off 1 5 10 15 20 3 0 Off Yes Maximum Consecutive Repeated Characters 1 4 2 Yes Can contain ID or Its Reverse Form Checkbox Disabled Read only Security Banner Enable Securi...

Page 245: ...es Allow Incomplete Revocation Checks Checkbox Enabled Yes Certificates Certificate Options Certificate Validation Web Server Checkbox Enabled Yes Certificate Validation Client Apps Checkbox Enabled Yes Servers Directory Servers XMPP Provisioned only Disabled Yes via provisioning Service Type Note The Microsoft selection means Microsoft Lync Server 2013 depending on what is installed Off Microsoft...

Page 246: ...tings are not available in the User Settings menu they are configurable only in their respective sections of the Admin Settings Camera Allow Other Participants in a Call to Control Your Camera Meetings Mute Auto Answer Calls Meetings Auto Answer Point to Point Video SNMP Version1 Checkbox Disabled Yes Version2c Checkbox Disabled Yes Version3 Checkbox Enabled Yes Calendaring Service Enable Calendar...

Page 247: ...Security Profile Default Settings Polycom Inc 247 Meetings Auto Answer Multipoint Video Meetings Allow Video Display on Web ...

Page 248: ... Auto Answer Multipoint Video Yes No Do Not Disturb No Yes Recent Calls Call Detail Report Checkbox Enabled Yes Enable Recent Calls Checkbox Disabled Yes Pairing Allow Polycom Touch Control Pairing Note Disabling this setting closes the SSH port Checkbox Disabled Yes SmartPairing Mode Disabled Automatic Manual Disabled Yes Serial Ports Mode RS 232 Mode Note Some RealPresence Group systems support ...

Page 249: ...le Mic Mute in Sleep Mode Checkbox Disabled Yes General Camera Settings Allow Other Participants In a Call to Control Your Camera Checkbox Disabled Yes Enable People Content IP Checkbox Disabled Yes Enable Camera Preset Snapshot Icons Checkbox Disabled Yes Security Global Security Security Profile Security Profile Maximum High Medium Low High Yes Authentication Active Directory Authentication Chec...

Page 250: ...d only Enable Telnet Access Checkbox Disabled Read only Enable SSH Access Checkbox Enabled Yes Enable SNMP Access Checkbox Disabled Yes Lock Port after Failed Logins Off 2 10 Off Yes Port Lock Duration 1 2 3 5 10 20 30 minutes 1 2 4 8 hours 1 minute Yes Reset Port Lock Counter After Off 1 24 hours Off Yes Enable Whitelist Checkbox Disabled Yes Idle Session Timeout in Minutes 1 3 5 10 15 20 3 0 45 ...

Page 251: ...n Account Lock Counter After Off 1 24 hours Off Yes Lock User Account After Failed Logins 2 10 3 Yes User Account Lock Duration 1 3 5 10 15 20 3 0 minutes 1 2 4 8 hours 1 minute Yes Reset User Account Lock Counter After Off 1 24 hours Off Yes Login Credentials Use Room Password for Remote Access Checkbox Disabled Yes Require User Login for System Access Checkbox Enabled Yes Password Requirements A...

Page 252: ... Off 1 2 All Off Yes Require Special Characters Off 1 2 All Off Yes Maximum Consecutive Repeated Characters Off 1 4 Off Yes Can contain ID or Its Reverse Form Checkbox Disabled Read only User Room Admin Room Minimum Length 6 16 32 6 Yes Require Lowercase Off 1 2 All Off Yes Require Uppercase Off 1 2 All Off Yes Require Numbers Off 1 2 All Off Yes Require Special Characters Off 1 2 All Off Yes Maxi...

Page 253: ...ive Repeated Characters Off 1 4 Off Yes SNMP Note SNMP passwords are applicable only when the system uses SNMP v3 Minimum Length 6 16 32 8 Yes Require Lowercase Off 1 2 All 1 Yes Require Uppercase Off 1 2 All 1 Yes Require Numbers Off 1 2 All 1 Yes Require Special Characters Off 1 2 All 1 Yes Reject Previous Passwords Off 1 16 5 Yes Minimum Password Age in Days Off 1 5 10 15 20 30 Off Yes Maximum ...

Page 254: ... Enable Security Banner Checkbox Disabled Yes Banner Text DoD Custom Custom Yes Local System Banner Text Unicode characters 2048 bytes max Null no text Yes Remote System Banner Text Unicode characters 2048 bytes max Null no text Yes Servers Directory Servers XMPP Provisioned only Disabled Yes via provisioning Service Type Note The Microsoft selection means Microsoft Lync Server 2013 depending on w...

Page 255: ...assword User account room password Admin account remote access password SNMP Version1 Checkbox Disabled Yes Version2c Checkbox Disabled Yes Version3 Checkbox Enabled Yes Calendaring Service Enable Calendaring Service Checkbox Disabled Yes Diagnostics Area High Range Default Value Configurable System System Log Settings Enable Remote Logging Checkbox Disabled Yes Remote Log Server Transport Protoco...

Page 256: ...es Auto Answer Multipoint Video Yes No Do Not Disturb No Yes Recent Calls Call Detail Report Checkbox Enabled Yes Enable Recent Calls Checkbox Enabled Yes Pairing Allow Polycom Touch Control Pairing Note Disabling this setting closes the SSH port Checkbox Enabled Yes SmartPairing Mode Disabled Automatic Manual Enabled Yes Serial Ports Mode RS 232 Mode Note Some RealPresence Group systems support o...

Page 257: ...ble Mic Mute in Sleep Mode Checkbox Disabled Yes General Camera Settings Allow Other Participants In a Call to Control Your Camera Checkbox Disabled Yes Enable People Content IP Checkbox Enabled Yes Enable Camera Preset Snapshot Icons Checkbox Enabled Yes Security Global Security Security Profile Security Profile Maximum High Medium Low Medium Yes Authentication Active Directory Authentication Che...

Page 258: ... Enable Telnet Access Checkbox Disabled Yes Enable SSH Access Checkbox Enabled Yes Enable SNMP Access Checkbox Disabled Yes Lock Port after Failed Logins Off 2 10 Off Yes Port Lock Duration 1 2 3 5 10 20 3 0 minutes 1 2 4 8 hours 1 minute Yes Reset Port Lock Counter After Off 1 24 hours Off Yes Enable Whitelist Checkbox Disabled Yes Idle Session Timeout in Minutes 1 3 5 10 15 20 30 45 60 120 2 40 ...

Page 259: ...count Lock Counter After Off 1 24 hours Off Yes Lock User Account After Failed Logins Off 2 10 3 Yes User Account Lock Duration 1 2 3 5 10 20 3 0 minutes 1 2 4 8 hours 1 minute Yes Reset User Account Lock Counter After Off 1 24 hours Off Yes Login Credentials Use Room Password for Remote Access Checkbox Enabled Yes Require User Login for System Access Checkbox Enabled Yes Password Requirements Adm...

Page 260: ... All Off Yes Require Special Characters Off 1 2 All Off Yes Maximum Consecutive Repeated Characters Off 1 4 Off Yes Can contain ID or Its Reverse Form Checkbox Disabled Yes User Room Admin Room Minimum Length 8 16 32 8 Yes Require Lowercase Off 1 2 All Off Yes Require Uppercase Off 1 2 All Off Yes Require Numbers Off 1 2 All Off Yes Require Special Characters Off 1 2 All Off Yes Maximum Consecutiv...

Page 261: ...tem uses SNMP v3 Minimum Length 3 16 32 3 Yes Require Lowercase Off 1 2 All Off Yes Require Uppercase Off 1 2 All Off Yes Require Numbers Off 1 2 All Off Yes Require Special Characters Off 1 2 All Off Yes Reject Previous Passwords Off 1 16 Off Yes Minimum Password Age in Days Off 1 5 10 15 2 0 30 Off Yes Maximum Consecutive Repeated Characters Off 1 4 Off Yes Can contain ID or Its Reverse Form Che...

Page 262: ...code characters 2048 bytes max Null no text Yes Servers Directory Servers XMPP Provisioned onl y Disabled Yes via provisioning Service Type Note The Microsoft selection means Microsoft Lync Server 2013 depending on what is installed Off Microsoft Polycom GDS LDAP Off Yes SNMP Version1 Checkbox Disabled Yes Version2c Checkbox Disabled Yes Version3 Checkbox Enabled Yes Calendaring Service Enable Cal...

Page 263: ...ealPresence Group system to use the High Security Profile the system forces you to change the following settings from their default values Admin account room password User account room password System System Log Settings Enable Remote Logging Checkbox Disabled Yes Remote Log Server Transport Protocol UDP TCP TLS UDB Yes ...

Page 264: ...nt Video Yes No Do Not Disturb No Yes Auto Answer Multipoint Video Yes No Do Not Disturb No Yes Recent Calls Call Detail Report Checkbox Enabled Yes Enable Recent Calls Checkbox Enabled Yes Pairing Allow Polycom Touch Control Pairing Note Disabling this setting closes the SSH port Checkbox Enabled Yes SmartPairing Mode Disabled Automatic Manual Disabled Yes Serial Ports Mode RS 232 Mode Note Some ...

Page 265: ...s Audio Video Video Inputs General Camera Settings Allow Other Participants In a Call to Control Your Camera Checkbox Enabled Yes Enable People Cont ent IP Checkbox Enabled Yes Enable Camera Preset Snapshot Icons Checkbox Enabled Yes Sleep Enable Mic Mute in Sleep Mode Checkbox Disabled Yes Security Global Security Security Profile Security Profile Maximum High Medium Low Low Yes Admin Settings Ar...

Page 266: ...cess to User Settings Checkbox Disabled Yes Restrict to HTTPS Checkbox Disabled Yes Web access port http Note You cannot select this setting if the Restrict to HTTPS setting is enabled 16 bit integer Grayed out 80 Yes Enable Telnet Access Checkbox Disabled Yes Enable SSH Access Checkbox Enabled Yes Enable SNMP Access Checkbox Disabled Yes Lock Port after Failed Logins Off 2 10 Off Yes Admin Settin...

Page 267: ...aximum Number of Active Sessions 10 15 20 25 30 35 40 45 50 25 Yes Allow Video Display on Web Checkbox Disabled Yes Encryption Require AES Encryption for Calls Off When Available Required for Video Calls Only Required for All Video Calls Off Yes Require FIPS 140 Cryptography Checkbox Disabled Yes Local Accounts Account Lockout Lock Admin Account After Failed Logins Off 2 10 Off Yes Admin Account L...

Page 268: ...edentials Use Room Password for Remote Access Checkbox Enabled Yes Require User Login for System Access Checkbox Disabled Yes Password Requirements Admin Room Remote User Room Remote Reject Previous Passwords Off 1 16 Off Yes Minimum Password Age in Days Off 1 5 10 15 20 30 Off Yes Maximum Password Age in Days Off 30 60 90 100 110 120 130 140 150 160 170 180 Off Yes Minimum Changed Characters Off ...

Page 269: ...um Consecutive Repeated Characters Off 1 4 Off Yes Can contain ID or Its Reverse Form Checkbox Enabled Yes User Room Admin Room Minimum Length Off 1 16 32 Off Yes Require Lowercase Off 1 2 All Off Yes Require Uppercase Off 1 2 All Off Yes Require Numbers Off 1 2 All Off Yes Require Special Characters Off 1 2 All Off Yes Maximum Consecutive Repeated Characters Off 1 4 Off Yes Can contain ID or Its ...

Page 270: ...16 Off Yes Minimum Password Age in Days Off 1 5 10 15 20 30 Off Yes Maximum Consecutive Repeated Characters Off 1 4 Off Yes SNMP Note SNMP passwords are applicable only when the system uses SNMP v3 Minimum Length 8 16 32 8 Yes Require Lowercase Off 1 2 All Off Yes Require Uppercase Off 1 2 All Off Yes Require Numbers Off 1 2 All Off Yes Require Special Characters Off 1 2 All Off Yes Reject Previou...

Page 271: ... Checkbox Disabled Yes Certificate Validation Client Apps Checkbox Disabled Yes Revocation Revocation Method OCSP CRL OCSP Yes Allow Incomplete Revocation Checks Checkbox Enabled Yes Security Banner Enable Security Banner Checkbox Disabled Yes Banner Text DoD Custom Custom Yes Local System Banner Text Unicode characters 2048 bytes max Null no text Yes Remote System Banner Text Unicode characters 2...

Page 272: ...Microsoft Polycom GDS LDAP Off Yes SNMP Version1 Checkbox Disabled Yes Version2c Checkbox Disabled Yes Version3 Checkbox Enabled Yes Calendaring Service Enable Calendaring Service Checkbox Disabled Yes Diagnostics Area Low Range Default Value Configurable System System Log Settings Enable Remote Logging Checkbox Disabled Yes Remote Log Server Transport Protocol UDP TCP TLS UDP Yes Admin Settings A...

Page 273: ...SIP point to point call speeds for each type of RealPresence Group system Multipoint Call Speeds The following table shows the maximum allowable H 323 SIP call speeds for the number of sites in a call Maximum speeds can be further limited by the communications equipment Multipoint option keys are required for some of the capabilities shown in the table RealPresence Group 300 and 310 systems do not...

Page 274: ...er of Sites in Call Max Speed for Each Site Max Speed for Each Site ICE Enabled Lync 2013 Skype for Business 2015 Max Speed for Each Site CCCP Lync 2013 Skype for Business 2015 with A V MCU 3 3072 kbps 1024 kbps 664 kbps 4 2048 kbps 512 kbps 664 kbps 5 1536 kbps 384 kbps 664 kbps 6 1152 kbps 256 kbps 664 kbps 7 RealPresence Group 700 only 1024 kbps 128 kbps 664 kbps 8 RealPresence Group 700 only 8...

Page 275: ...e do not Call Speeds and Resolutions in High Profile Calls Camera Source HD 1280x720x60 HD 1920x1080x60 Call Speed kbps Motion Sharpness Resolution Max Frame Rate fps Resolution Max Frame Rate fps 160 Motion 512x288 60 512x288 60 160 511 Motion 640x368 60 640x368 60 512 831 Motion 848x480 60 1024x576 60 832 895 Motion 1024x576 60 1024x576 60 896 1727 Motion 1280x720 60 1280x720 60 1728 Motion 1280...

Page 276: ... set to Content in Admin Settings Network IP Network Network Quality MCU Resolutions Number of Endpoints in the Video Conference Maximum Transmitting Resolutions Maximum Receiving Resolutions 2 endpoints 1080p 60fps 1080p 60fps 3 4 endpoints 1080p 30fps 960x544 30fps 5 8 endpoints 720p 30fps 640x368 30fps Note Specific limits for RealPresence Group 500 and 700 systems RealPresence Group 500 system...

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