![Polycom 8 User Manual Download Page 78](http://html.mh-extra.com/html/polycom/8/8_user-manual_1577681078.webp)
Chapter 5 - Monitoring an On Going Conference
5-2
In all conferences, you may connect and disconnect participants, mute and
unmute the participant’s audio channel, change the participant’s audio
volume, add new participants to the conference, extend the conference
duration, terminate the conference before its scheduled time and lock the
conference to dial-in participants.
General Monitoring
You can monitor a conference to keep track of its participants and its
progress. When monitoring a conference, you can check whether all its
participants are correctly connected and whether errors and faults have
occurred.
Participants in attended conferences (conferences in which the IVR Service is
enabled) can be in one of the following stages: Greeting (Welcome),
Attended, On Hold and conferencing. However, these conferences can only
be monitored by the WebCommander. Control of Attended conferences is
only possible from the MGC Manager application.
In an IVR-enabled conference, the participant is guided to the conference
using voice prompts menu and DTMF input from the participant endpoint.
The connection is automated, but an Operator can be at hand to assist the
participants. In Greet and Guide or IVR-enabled conferences set as attended
with Operator assistance, the operator controls the participant connection to
the endpoint and can only do so from the MGC Manager application.
In IVR enabled conferences (unattended) the participant can be in one of the
following stages:
•
The
Greeting
stage - The participant connects to the Entry Queue or
conference and views a video slide and hears a welcome message.
Participants are guided through the connection process and connect
automatically to the conference.
•
On Hold
stage - The participant is placed on hold where he or she hears
music. In video conferences, the participant may view a slide (identical
to the slide shown in the welcome queue) if one is configured in the IVR/
Entry Queue Service. The operator or chairperson cancels the On Hold
state, to that the participants can hear and see conference participants.
•
Conferencing
stage - the participant is connected to the On Going
conference.
Summary of Contents for 8
Page 1: ...MGC WebCommander User s Guide Version 8 0 ...
Page 9: ...vii Default Conference Template Properties Video Switch A 16 ...
Page 10: ...Table of Contents viii ...
Page 250: ...MGC WebCommander User s Guide 7 40 ...
Page 258: ...Chapter 8 Meeting Rooms List 8 8 ...
Page 286: ...Chapter 9 Conference Templates Partial View Mode 9 28 ...
Page 376: ...Chapter 10 Conference Templates Full Parameters View 10 90 ...
Page 413: ...MGC WebCommander User s Guide 11 37 The template is saved with the modified parameters ...
Page 414: ...Chapter 11 Managing Participant Templates 11 38 ...
Page 434: ...Appendix A Default Templates A 20 ...