Chapter 8
Troubleshooting
129
Issue
Why It Happened
What To Do
Excessive Warm Air Out of
Mask
The air out of the mask is
much warmer than usual.
The air filter may be dirty. Or,
the device may be operating
in direct sunlight or near a
heater.
Clean or replace the air filter as
described in Chapter 7.
The temperature of the air
may vary based on the room
temperature. Make sure the
device is properly ventilated.
Keep it away from bedding or
curtains that could block the
flow of air around the device.
Make sure it is away from direct
sunlight and heating equipment.
Ensure the cooling air vents
are not blocked. If the problem
continues, contact an authorized
service representative or Philips
Respironics to have the device
serviced. Please have the model
number and serial number ready
when you call.
Mask Discomfort
The mask feels
uncomfortable to wear, there
is significant air leakage
around the mask, or the
patient experiences other
mask-related issues.
This could be due to
improper headgear
adjustment or improper mask
fitting.
Make sure the patient is properly
fitted with the correct size mask.
If the problem continues, try
fitting the patient with a different
mask.
Runny Nose
The patient has a runny nose.
This may be caused by a nasal
reaction to the airflow. This
only applies to non-invasive
therapy and will not occur
during invasive therapy.
Consult with a physician.
Dryness
The patient has throat or
nose dryness.
The air is too dry. This only
applies to non-invasive
therapy and will not occur
during invasive therapy.
Increase the room humidity.
Consider using a humidifier with
the device. If using a humidifier,
refer to the instructions included
with the humidifier to make sure
it is working properly.
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