Olivetti PF-P09 Service Manual Download Page 398

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Field Service Ver. 1.1 May 2011

22. IMAGE QUALITY PROBLEM

355

TROUBLESHOOTING

22.2.11

Scanner system: blank copy, black copy

A. Typical faulty images

B. Troubleshooting procedure

A02EF4C518DA

Blank copy

Black copy

Step

Section

Check item

Result

Action

Cable connecting
scanner and
printer

Connector P103 on MFPB/1 are
connected properly with no pins
bent.

Reconnect.

MFP board/1
(MFPB/1)

The problem is eliminated after
the I/F connection cable has been
changed.

Change MFPB/1.
Change scanner unit.

d-Color MF2400

Summary of Contents for PF-P09

Page 1: ...SERVICE MANUAL Color Printer d Color MF2400 PF P09 Code Y113750 1...

Page 3: ...WARNINGS S 2 INDICATION OF WARNING ON THE MACHINE S 17 MEASURES TO TAKE IN CASE OF AN ACCIDENT S 20 Composition of the service manual C 1 Notation of the service manual C 2 d Color MF2400 Main body O...

Page 4: ...ii Blank Page...

Page 5: ...nical training and even after that for performing maintenance and control of the product properly Keep this service manual also for future service In this Service Manual each of three expressions DANG...

Page 6: ...safety Such modifications are therefore strictly prohibited the points listed below are not exhaustive but they illustrate the reason ing behind this policy SAFETY WARNINGS Prohibited Actions DANGER U...

Page 7: ...able having enough cur rent capacity and the cord set meets regulatory requirements for the area Use of inadequate cord set leads to fire or electric shock Attach power plug which meets the following...

Page 8: ...eads to the product connecting to inadequate power supply voltage current capacity grounding and may result in fire or electric shock If proper wall outlet is not available advice the customer to cont...

Page 9: ...risk of fire Check whether the power cord is damaged Check whether the sheath is damaged If the power plug cord or sheath is damaged replace with a new power cord with plug and connector on each end...

Page 10: ...ot use an extension cable reel with the cable taken up Fire may result Prohibited Installation Places WARNING Do not place the product near flammable materials or vola tile materials that may catch fi...

Page 11: ...Servicing CAUTION Before conducting an inspection read all relevant docu mentation service manual technical notices etc and proceed with the inspection following the prescribed pro cedure in safety c...

Page 12: ...ve or high voltage parts or you may be caught in moving gears or the timing belt leading to a risk of injury Take every care when servicing with the external cover detached High voltage exists around...

Page 13: ...icing When accessing a hard to view or narrow spot be careful about sharp edges and burrs of the frame and parts They may injure your hands or fingers Do not allow any metal parts such as clips staple...

Page 14: ...er replacing a part to which AC voltage is applied e g optical lamp and fixing lamp be sure to check the installa tion state A risk of fire exists Check the interlock switch and actuator for loosening...

Page 15: ...ue to dust explosion Handling of Service Materials CAUTION Unplug the power cord from the wall outlet Drum cleaner isopropyl alcohol and roller cleaner ace tone based are highly flammable and must be...

Page 16: ...of the Print Head Unit This product employs a Class 3B laser diode that emits an invisible laser beam The laser diode and the scanning polygon mirror are incorporated in the print head unit The print...

Page 17: ...nd must be attached to laser products marketed in the United States All Areas Denmark CAUTION Use of controls adjustments or performance of procedures other than those specified in this manual may res...

Page 18: ...n anv ndaren uts ttas f r osynlig laserstr lning som verskrider gr nsen f r laserklass 1 halvledarlaser Den maximala effekten f r laserdioden 15 mW v gl ngden 770 800 nm VARO Avattaessa ja suojalukitu...

Page 19: ...SAFETY AND IMPORTANT WARNING ITEMS S 15 4 2 Laser Safety Label A laser safety label is attached to the outside of the machine as shown below A2YFP0E002DA...

Page 20: ...orming to the above specifications When a disassembly job needs to be performed in the laser beam path such as when working around the printerhead and PC Drum be sure first to turn the printer OFF If...

Page 21: ...achine When accessing these areas for maintenance repair or adjustment special care should be taken to avoid burns and electric shock INDICATION OF WARNING ON THE MACHINE A2YFP0C005DA CAUTION The area...

Page 22: ...e when the power is turned ON to avoid getting an electric shock High voltage This area generates high voltage Be careful not to touch here when the power is turned ON to avoid getting an electric sho...

Page 23: ...expelled from the fire is dangerous WARNING Do not burn used Waste Toner Bottle Toner expelled from the fire is dangerous You may be burned or injured if you touch any area that you are advised by any...

Page 24: ...serious accident has been received from a customer an on site evalua tion must be carried out quickly and Olivetti must be notified 3 To determine the cause of the accident conditions and materials m...

Page 25: ...ormation The basic configuration of each section is as follows However some options may not be applied to the following configuration Theory of Operation section Field service section OUTLINE Explanat...

Page 26: ...g on the paper size No specific notation is added for the long edge feeding When the size has only the short edge feeding with no long edge feeding S will not be added to the paper size Sample notatio...

Page 27: ...SERVICE MANUAL Color Printer d Color MF2400 Code Y113750 1...

Page 29: ...ft margin of the revised section The number inside represents the number of times the revision has been made To indicate clearly a page that contains the revision is shown near the page number of the...

Page 30: ...list CRU 7 3 2 Periodical replacement parts list FRU 7 3 2 1 Main body 7 3 2 2 Option 7 3 3 Concept of parts life 7 4 PERIODICAL MAINTENANCE PROCEDURE 8 4 1 Processing section 8 4 1 1 Replacing the t...

Page 31: ...Fusing unit 40 7 2 Disassembly reassembly parts list 41 7 2 1 Cleaning parts list 42 7 3 Disassembly reassembly procedure 43 7 3 1 Rear cover 43 7 3 2 Left cover 43 7 3 3 Rear right cover 44 7 3 4 Ex...

Page 32: ...transfer release solenoid SD2 88 7 3 32 Temperature humidity sensor TEM HUMS 90 7 3 33 IDC sensor IDC 91 7 3 34 Scanner motor M101 93 7 3 35 CIS module 95 7 3 36 Scanner unit 96 7 3 37 ADF 98 7 3 38...

Page 33: ...13 3 4 RX LEVEL 130 13 3 5 DTMF LEVEL 131 13 3 6 CNG LEVEL 131 13 3 7 CED LEVEL 131 13 3 8 ECM MODE 131 13 3 9 CODING SCHEME 132 13 3 10 TONER EMPTY REPORT 132 13 3 11 PROTOCOL REPORT 133 13 3 12 PC F...

Page 34: ...DE 147 13 4 19 THICK MODE 148 13 4 20 FINE LINE ADJ 148 13 4 21 IU YIELD SETTINGS 148 13 4 22 SUPPLIES REPLACE TRANSFER BELT 149 13 4 23 SUPPLIES REPLACE FUSER UNIT 149 13 4 24 SUPPLIES REPLACE TRANSF...

Page 35: ...ST ELECTRIC PARTS 158 13 7 9 PRINTER TEST PRINT TEST 159 13 7 10 ADF TEST SENSOR 159 13 7 11 ADF TEST ELECTRIC PARTS 159 13 8 SOFT SWITCH 160 13 8 1 CONTROLLER SW 160 13 8 2 ENGINE SW 160 13 9 REPORT...

Page 36: ...9 BASIC SETTINGS WEB SERVER 179 13 15 10 BASIC SETTINGS ENCRYPTION 179 13 15 11 BASIC SETTINGS COMM METHOD 179 13 15 12 WEBDAV SETTINGS ENABLE PROXY 180 13 15 13 WEBDAV SETTINGS PROXY ADDRESS 180 13...

Page 37: ...SOFT SWITCH 09 219 14 3 10 SOFT SWITCH 10 220 14 3 11 SOFT SWITCH 11 221 14 3 12 SOFT SWITCH 12 222 14 3 13 SOFT SWITCH 13 223 14 3 14 SOFT SWITCH 14 223 14 3 15 SOFT SWITCH 15 224 14 3 16 SOFT SWITCH...

Page 38: ...48 SOFT SWITCH 46 246 14 3 49 SOFT SWITCH 47 247 14 3 50 SOFT SWITCH 48 247 14 3 51 SOFT SWITCH 49 248 14 3 52 SOFT SWITCH 50 248 14 3 53 SOFT SWITCH 51 249 14 3 54 SOFT SWITCH 52 249 14 3 55 SOFT SWI...

Page 39: ...tical conveyance section 275 16 3 7 Misfeed at duplex paper feed section 276 16 3 8 Misfeed at duplex paper transport section 277 16 3 9 Misfeed at tray1 paper feed section 278 16 3 10 Misfeed at ADF...

Page 40: ...9 0F54 Toner level sensor C malfunction 293 18 4 20 0F55 Toner level sensor K malfunction 293 18 4 21 1038 Engine connect error 294 18 4 22 133C Modem abnormalities 294 18 4 23 13DD Backup data error...

Page 41: ...solution 315 20 4 1 Reception error code 0001 0072 315 20 4 2 Transmission error code 0080 00FF 325 20 5 FAX can sent but not receive 339 20 6 FAX line says talking 340 20 7 Pick up the phone but the...

Page 42: ...d spots 364 22 2 21 Printer monocolor blurred image 365 22 2 22 Printer monocolor blank copy black copy 366 22 2 23 Printer monocolor uneven image 367 22 2 24 Printer 4 color white lines white bands c...

Page 43: ...24 PARTS LAYOUT DRAWING 383 24 1 Main body 383 24 2 ADF 386 24 3 Lower feeder unit option 387 25 CONNECTOR LAYOUT DRAWING 388 25 1 Printer control board PRCB 388 25 2 MFP board 1 MFPB 1 389 25 3 MFP b...

Page 44: ...Ver 1 1 May 2011 1 SYSTEM CONFIGURATION 1 OUTLINE OUTLINE 1 SYSTEM CONFIGURATION 1 d Color MF2400 2 Compact Flash Adapter MK 725 3 Lower Feeder Unit PF P09 4 Hard Disk Kit HD P03 A2YFT1C500AA 1 3 2 4...

Page 45: ...eloping system Charging system Charge roller system Image transfer system Intermediate transfer belt system Paper separating system Curvature separation charge neutralizing system Fusing system Belt f...

Page 46: ...r Letter thick paper1 2 Fixed zoom ratios Metric area Enlargement x4 00 x2 00 x1 41 x1 15 Reduction x0 86 x0 70 x0 50 x0 25 Inch area Enlargement x4 00 x2 00 x1 54 x1 29 Reduction x0 78 x0 64 x0 50 x0...

Page 47: ...dB A or less During printing 52 5 dB A or less During copying 53 5 dB A or less Temperature 10 qC to 30 qC 50 qF to 86 qF with a fluctuation of 10 qC 18 qF or less per hour Humidity 15 to 85 with a f...

Page 48: ...OS X 10 3 10 4 10 5 10 6 printer driver for monochrome printing Linux printer driver PPD for CUPS PostScript PPD driver Mac OS X 10 3 10 4 10 5 10 6 Red Hat Enterprise Linux 5 Desktop SUSE Linux Enter...

Page 49: ...ibility ECM Super G3 Modem speed 2 4 to 33 6 kbps Transmit speed 3 second page A4 V 34 33 6 kbps JBIG Coding method MH MR MMR JBIG Memory for receiving 6 MB approx 384 pages Paper size A4S LegalS Lett...

Page 50: ...00 by 5 chart 2 pages job P 8 High capacity toner cartridge C M Y K C M Y 4 500 by 5 chart 2 pages job K 5 000 by 5 chart 2 pages job Image transfer section Waste toner bottle WB P03 Monochrome 26 000...

Page 51: ...cycle Standard in box toner cartridge C M Y K Every 2 000 images High capacity toner cartridge C M Y Every 4 500 images High capacity toner cartridge K Every 5 000 images B Removal procedure 1 Open t...

Page 52: ...allation procedure 1 Take the toner cartridge 2 out of its plastic bag 1 2 Gently shake the toner cartridge 1 three times to agitate the toner 3 Peel off the protective film tape 1 from the right side...

Page 53: ...11 10 MAINTENANCE 4 Insert the toner cartridge 1 into the machine 5 Slide the lock lever 1 to the right to lock the toner cartridge 6 Remove the protective film 1 7 Close the front door 1 A2YFF2C004DA...

Page 54: ...C M Y K Every 30 000 images Continuous printing or 20 000 images 2 pages job B Removal procedure 1 Remove the toner cartridge See P 8 2 Remove the waste toner bottle See P 14 3 Press down the Push ma...

Page 55: ...s and then shake it twice as shown in the illustration 3 Remove the protective cover 1 from the imaging unit 4 Remove all packing tape 2 from the imaging unit 5 Remove the paper 1 from the imag ing un...

Page 56: ...May 2011 4 PERIODICAL MAINTENANCE PROCEDURE 13 MAINTENANCE 7 Slide the imaging unit 1 in 8 Install the waste toner bottle See P 14 9 Install the toner cartridge See P 8 10 Close the front door A2YFF2C...

Page 57: ...toner bottle Every 26 000 images 2 pages job monochrome or 6 500 images 2 pages job full color B Removal procedure 1 Open the front door 1 2 Raise the left and right handles 1 to unlock the waste tone...

Page 58: ...ock the transfer roller 3 Rotate the transfer roller 2 in the direction of the arrow 4 Remove the transfer roller 1 5 To reinstall reverse the order of removal 6 From the Menu select SERVICE MODE o AD...

Page 59: ...pages job B Removal procedure 1 Turn OFF the power switch 2 Remove the waste toner bottle See P 14 3 Remove the toner cartridge C M Y K See P 8 4 Remove the imaging unit C M Y K See P 11 5 Open the ri...

Page 60: ...s not sup plied use two sheets 1 of A4 or Letter paper as shown in the illus tration 8 Hold the both handles 1 and lower the guide 2 9 Hold the handles and then carefully pull out the transfer belt 1...

Page 61: ...rails 1 13 Hold the both handles 1 and raise the guide 2 14 To reinstall reverse the order of removal 15 From the Menu select SERVICE MODE o ADJUST o SUPPLIES REPLACE o TRANSFER BELT and execute this...

Page 62: ...nplug the power cord from the power outlet and let the machine to stand idle for about 20 min 2 Open the right door 1 3 Open the fuser unit cover 1 CAUTION The temperature gets high in the vicinity of...

Page 63: ...CE 4 Pull down two levers 1 5 Remove the fuser unit 1 6 Install the new fuser unit 7 From the Menu select SERVICE MODE o ADJUST o SUPPLIES REPLACE o FUSER UNIT and execute this function to reset the f...

Page 64: ...Every 300 000 counts B Procedure 1 Remove the tray1 See P 47 2 Open the right door 3 Detach the spring 1 from the hook 2 in order to unlock the plate 4 Remove six screws 1 and remove the tray1 feed ro...

Page 65: ...under the shaft 2 as shown in the illustration 6 Remove the E ring 1 and mecha nism clutch 2 and remove the tray1 feed roller 3 7 To reinstall reverse the order of removal NOTE When reinstalling the f...

Page 66: ...rocedure 1 Remove the tray2 2 Lock the media lift metal plate 1 3 Remove two E rings 2 and the bushing 3 4 Remove the C ring 1 and remove the tray2 feed roller 2 NOTE When reinstalling the feed roller...

Page 67: ...NTENANCE 5 SERVICE TOOL 5 1 Service material list 5 2 CE tool list Tool name Shape Material No Remarks Cleaning pad 000V 18 1 10pcs 1pack Isopropyl alcohol 000V 19 0 Tool name Shape Quantity Parts No...

Page 68: ...rrent Controller Firmware Version See P 154 6 1 2 Upgrading procedure 1 Connect the machine and PC using the USB cable 2 Turn ON the machine s main switch pressing Menu Select key 3 Confirm that BOOTR...

Page 69: ...1 1 May 2011 26 MAINTENANCE 8 Firmware updating starts 9 When Transfer Successfully message appears on the screen click OK 10 Click Exit to close the execution tool A2YFF2C143DA FIRMWARE UPDATE A0FDF...

Page 70: ...Confirm that FIRMWARE UPDATE OK message has been displayed and turn OFF ON the machine s main switch 12 Print CONFIGURATION PAGE to confirm the Controller Firmware Version See P 154 A0FDF3C531DA FIRM...

Page 71: ...ating the firmware print Configuration Page to confirm the current PS PCL Firmware Version See P 154 A Connection for Windows 1 Starting the firmware updater NOTE Before starting the firmware updater...

Page 72: ...eing used For a network connection Select Network port See P 30 For a local connection Select Local port See P 32 When specifying the IP address of the printer Select Printer IP address See P 34 NOTE...

Page 73: ...t of printer drivers for the network port appears 2 Select the printer driver and then click the Next 3 A message appears requesting confirmation to update the firmware Click the Start to begin transf...

Page 74: ...updated the printer will automatically restart 6 Print CONFIGURATION PAGE to confirm the PS PCL Firmware Version See P 154 If spooling of the data fails NOTE If spooling fails data may remain in the...

Page 75: ...rinter is ready and that it is correctly connected and then click the Update again 3 For a local connection 1 When Local port is selected a list of printer drivers for the local port appears 2 Select...

Page 76: ...n off the printer while its firmware is being updated 4 The result of the firmware transfer is displayed Click the Exit 5 If the firmware was successfully updated the printer will automatically restar...

Page 77: ...ss is selected the Printer IP address box becomes available 2 Type in the IP address and then click the Next 3 A message appears requesting confirmation to update the firmware Click the Start to begin...

Page 78: ...k the Exit 5 If the firmware was successfully updated the printer will automatically restart 6 Print CONFIGURATION PAGE to confirm the PS PCL Firmware Version See P 117 If transferring of the data fai...

Page 79: ...6 FIRMWARE UPGRADE Field Service Ver 1 1 May 2011 36 MAINTENANCE 3 Check that the printer is ready and that it is correctly connected and then click the Update again A011F2E570DA d Color MF2400...

Page 80: ...iguration Page to confirm the current Engine Firmware Version See P 117 6 3 2 Upgrading procedure 1 Connect the machine and PC using the USB cable 2 Turn ON the machine s main switch 3 Copy the firmwa...

Page 81: ...9 Click Exit to close the execution tool 10 Confirm that FIRMWARE UPDATE OK message has been displayed and turn OFF ON the machine s main switch 11 Print CONFIGURATION PAGE to confirm the Engine Firm...

Page 82: ...ment Setting D Removal of PWBs CAUTION To avoid electrical shock after turning OFF the power switch do not touch the DC power supply for 9 minutes When removing a circuit board or other electrical com...

Page 83: ...machine unattended during transportation installation and inspection of the machine If it is to be unavoidably left unattended face protru sions toward the wall or take other necessary risk reducing...

Page 84: ...ion panel P 48 Upper cover P 49 Boards and etc FAX board FAXB P 50 MFP board 1 MFPB 1 P 51 MFP board 2 MFPB 2 Printer control board PRCB P 53 DC power supply DCPU P 55 High voltage unit HV1 P 57 Tempe...

Page 85: ...Toner supply motor M CL5 Toner supply motor C CL6 Toner supply motor K CL7 Loop detection clutch CL8 P 77 Switchback roller feed clutch CL11 P 80 Switchback roller reverse clutch CL12 Duplex conveyan...

Page 86: ...move the rear center cover 1 2 Remove four screws 1 and remove the rear cover 2 7 3 2 Left cover 1 Slide out tray2 2 Open the front door 3 Remove the waste toner bottle See P 14 4 Remove the rear cove...

Page 87: ...cover 1 Remove the rear cover See P 43 2 Open the right door 3 Remove six screws 1 4 Release the tab 1 raise the scan ner unit and remove the rear right cover 2 7 3 4 Exit cover 1 Open the right door...

Page 88: ...NTENANCE ITEM 45 MAINTENANCE 7 3 5 Front right cover 1 Open the right door 2 Remove the waste toner bottle See P 14 3 Remove two caps 1 4 Remove two screws 1 5 Remove two screws 1 A2YFF2C049DA 1 A2YFF...

Page 89: ...tion panel NOTE When unhook the tab 1 use the flathead screwdriver or the similar tool 7 Unhook three tabs 1 and remove the front right cover 2 7 3 6 Tray2 1 Pull out the tray 2 1 2 While pushing the...

Page 90: ...e right door 2 Remove the screw 1 and remove the fixed cover 2 3 Remove the spring 3 4 Remove the screw 4 and remove the harness cover 5 5 Remove the spring 6 6 Remove the conveyance unit 7 7 Unlock f...

Page 91: ...s attach the label Parts No A121 9447 again 3 Remove 12 screws 1 and remove the original glass 2 NOTE During installation of the original glass use care not to allow dust or dirt to enter the machine...

Page 92: ...rse the order of removal 7 3 9 Upper cover 1 Remove the waste toner bottle See P 14 2 Remove the rear cover See P 43 3 Remove the left cover See P 43 4 Remove the ADF See P 98 5 Remove the scanner uni...

Page 93: ...the left cover See P 43 4 Remove nine screws 1 and remove the board protective shield 2 5 Disconnect two flat cables 1 6 Remove the screw 2 and remove the flat cables guide 3 7 Disconnect the connect...

Page 94: ...When the MFP board is replaced with a new one be sure to execute BK CLEAR See P 149 1 Remove the waste toner bottle See P 14 2 Remove the rear cover See P 43 3 Remove the left cover See P 43 4 Remove...

Page 95: ...he MFP board 2 3 9 Remove the FAX board 4 See P 50 10 Disconnect all connectors and flat cables 11 Remove five screws 1 and remove the three brackets 2 12 Remove three screws 1 and remove the MFP boar...

Page 96: ...new one be sure to execute BK CLEAR See P 149 1 Remove the waste toner bottle See P 14 2 Remove the rear cover See P 43 3 Remove the left cover See P 43 4 Remove the rear right cover See P 44 5 Remov...

Page 97: ...When the printer control board PRCB has been replaced be sure to remount EEPROM 1 ICS1 Unmount EEPROM 1 ICS1 from the old printer control board and mount it on the new printer control board NOTE When...

Page 98: ...r unit See P 96 7 Remove the front right cover See P 45 8 Remove the upper cover See P 49 9 Disconnect the connector 1 10 Remove the screw 2 and remove the exit drive assy 3 11 Disconnect two connecto...

Page 99: ...rness guide 2 14 Remove the harness 2 from the harness guide 1 15 Remove eight screws 3 and remove the DC power supply protec tive cover 4 16 Disconnect eight connectors 1 17 Remove seven screws 1 and...

Page 100: ...it HV1 1 Remove the waste toner bottle See P 14 2 Remove the rear cover See P 43 3 Remove the left cover See P 43 4 Remove the rear right cover See P 44 5 Remove the FAX board See P 50 6 Remove seven...

Page 101: ...ll connectors located between the top left connector PJ12 and the bottom right connector PJ25 9 Disconnect flat cable 3 10 Remove eight screws 1 11 Remove three screws 1 and remove the bracket 2 12 Re...

Page 102: ...tive sheet 3 and remove the screw 4 17 Remove the bracket 5 18 Remove the harness from five wire saddles 1 19 Disconnect all connectors two flat cables 2 and the USB cable 3 from MFP board 1 20 Loosen...

Page 103: ...ate and the har ness 23 Remove two hooks 1 24 Remove five screws 2 25 Release two tabs 3 and tilt the high voltage unit 4 toward you 26 Disconnect the flat cable 5 27 Release two tabs 6 and remove the...

Page 104: ...it See P 19 7 Remove the left cover See P 43 8 Remove the rear right cover See P 44 9 Remove the FAX board See P 50 10 Remove the high voltage unit See P 57 11 Remove four screws 1 and remove four rai...

Page 105: ...ITEM Field Service Ver 1 1 May 2011 62 MAINTENANCE 12 Remove the harness 2 from four harness guides 1 13 Remove the PH unit 1 14 To reinstall reverse the order of removal A2YFF2C082DA 1 2 A2YFF2C083D...

Page 106: ...NCE 7 3 16 Hard disk kit HD P03 1 Turn OFF the power switch 2 Remove the rear center cover 1 3 Loosen the screw 1 and remove the metal plate 2 4 Disconnect two connectors 1 and remove the hard disk ki...

Page 107: ...7 OTHER MAINTENANCE ITEM Field Service Ver 1 1 May 2011 64 MAINTENANCE 5 Remove the hard disk kit 1 from metal plate 6 To reinstall reverse the order of removal A2YFF2C035DA 1 d Color MF2400...

Page 108: ...ENANCE 7 3 17 CF adapter MK 725 1 Turn OFF the power switch 2 Remove the rear center cover 1 3 Loosen the screw 1 and remove the metal plate 2 4 Disconnect two connectors 1 and remove the CF adapter 2...

Page 109: ...7 OTHER MAINTENANCE ITEM Field Service Ver 1 1 May 2011 66 MAINTENANCE 5 Remove the CF adapter 1 from metal plate 6 To reinstall reverse the order of removal A2YFF2C037DA 1 d Color MF2400...

Page 110: ...mory Module DIMM 1 Turn OFF the power switch 2 Remove the rear center cover 1 3 Loosen the screw 1 and remove the metal plate 2 4 Pull the DIMM 1 toward you about 45 degrees and remove it 5 To reinsta...

Page 111: ...ee P 57 7 Disconnect the connector 1 8 Remove four screws 2 and remove the developing motor 3 NOTE When installing the motor try to insert it straight and take care not to damage the gears 9 To reinst...

Page 112: ...otor M4 1 Remove the waste toner bottle See P 14 2 Remove the rear cover See P 43 3 Remove the left cover See P 43 4 Remove the rear right cover See P 44 5 Remove the FAX board See P 50 6 Remove the h...

Page 113: ...ve the ADF See P 98 5 Remove the scanner unit See P 96 6 Remove the front right cover See P 45 7 Remove the upper cover See P 49 8 Disconnect the connector 1 and remove it from the wire saddle 2 9 Rem...

Page 114: ...P 96 4 Remove the front right cover See P 45 5 Remove the upper cover See P 49 6 Disconnect the connector 1 7 Remove the harness 3 from the wire saddle 2 8 Remove two screws 1 9 Remove three screws 1...

Page 115: ...ver See P 43 3 Remove the left cover See P 43 4 Remove the rear right cover See P 44 5 Remove the FAX board See P 50 6 Remove the high voltage unit See P 57 7 Remove the main motor See P 68 8 Remove t...

Page 116: ...isconnect the connector 2 and remove the tray2 media feed clutch 3 14 Remove the bushing 1 15 Remove the E ring 1 16 Disconnect the connector 2 and remove the tray1 media feed clutch 3 17 To reinstall...

Page 117: ...he fixed cover 2 3 Remove the spring 3 4 Remove the screw 4 and remove the harness cover 5 5 Remove the spring 6 6 Remove the conveyance unit 7 7 Disconnect the connector 1 8 Remove the E ring 2 and t...

Page 118: ...ner bottle See P 14 3 Remove the imaging unit C M Y K See P 11 4 Remove the fuser unit See P 19 5 Remove the rear cover See P 43 6 Remove the left cover See P 43 7 Remove the ADF See P 98 8 Remove the...

Page 119: ...ed metal ruler 2 or another similar tool as shown in the illustra tion remove the toner box drive Assy 3 17 Remove the stopper 1 and remove the gear 2 18 Remove the harness from guide and disconnect t...

Page 120: ...er See P 43 4 Remove the left cover See P 43 5 Remove the rear right cover See P 44 6 Remove the FAX board See P 50 7 Remove the high voltage unit See P 57 8 Remove the ADF See P 98 9 Remove the scann...

Page 121: ...1 1 May 2011 78 MAINTENANCE 15 Remove the wire saddle 1 from metal plate 16 Loosen the screw 1 17 Remove the three screws 2 18 Disconnect the connector 1 19 Remove two screws 2 A2YFF2C153DA 1 A2YFF2C1...

Page 122: ...n in the illustration to prevent the shaft from falling down and being lost While removing the holder 3 the gear 5 needs to be pushed in the direction of the arrow 21 Remove the loop detection clutch...

Page 123: ...move the waste toner bottle See P 14 3 Remove the rear cover See P 43 4 Remove the left cover See P 43 5 Remove the ADF See P 98 6 Remove the scanner unit See P 96 7 Remove the front right cover See P...

Page 124: ...ove the screw 1 13 While pushing the tab 2 in the direction of the arrow to unlock it disassemble and remove the exit drive assy 3 14 Disconnect two connectors 1 15 Remove two screws 1 and remove the...

Page 125: ...two gears 2 18 Remove two bushings 1 and remove the metal plate 2 19 Remove two E rings 1 and two bushings 2 20 Remove two gears 1 and remove the switchback roller feed clutch 2 or the switchback roll...

Page 126: ...29 Duplex conveyance roller clutch CL13 1 Open the right door 2 Remove the screw 1 and remove the fixed cover 2 3 Remove the spring 3 4 Remove the screw 4 and remove the harness cover 5 5 Remove the s...

Page 127: ...9 Remove the E ring 2 and the bush ing 3 and remove the registration clutch 4 7 3 30 Installation of the duplex conveyance roller clutch CL13 1 Prepare the heavy sponge shipped with the replacement cl...

Page 128: ...duplex conveyance roller clutch to the holder of the conveyance unit 5 Route the harness of the duplex con veyance roller clutch as illustrated on the left 6 Using tweezers or similar tool tidy up the...

Page 129: ...E 7 Make sure that the harness is neatly stored inside 8 Dampen a cotton swab with alcohol and clean 2 the shaded area 1 shown on the left 9 Mount the heavy sponge shipped with the clutch on the area...

Page 130: ...vy sponge affix it at the location 1 shown in the affixing standard Make sure that the heavy sponge and the harness 2 are not in contact with the harness when the heavy sponge is mounted 10 Perform st...

Page 131: ...enoid SD2 1 Remove the registration clutch See P 74 2 Remove the 2nd transfer roller unit assy 1 3 Remove two screws 1 and remove the duplex conveyance roller assy 2 4 Remove two screws 1 and unlock t...

Page 132: ...hey need to be reinstalled align the arrow 1 on the gear with the marked line 2 on the holder 5 Disconnect the connector 1 6 Remove the screw 1 and remove the 2nd transfer release solenoid 2 7 To rein...

Page 133: ...the fixed cover 2 3 Remove the spring 3 4 Remove the screw 4 and remove the harness cover 5 5 Remove the spring 6 6 Remove the conveyance unit 7 7 Remove the screw 1 and remove the sensor holder 2 as...

Page 134: ...the toner cartridge C M Y K See P 8 2 Remove the waste toner bottle See P 14 3 Remove the imaging unit C M Y K See P 11 4 Remove the exit cover See P 44 5 Remove the transfer belt unit See P 16 6 Hol...

Page 135: ...r cover 2 9 While slightly raising the ground plate 1 remove the IDC sensor 2 10 Disconnect the connector 1 and remove the IDC sensor 2 NOTE Be careful not to break the sensor head 3 of the IDC sensor...

Page 136: ...lass attach the label Parts No A121 9447 again 4 Remove 12 screws 1 and remove the original glass 2 NOTE During installation of the original glass use care not to allow dust or dirt to enter the machi...

Page 137: ...onnector 1 P106 and remove it from three wire sad dles 2 7 Remove the harness 1 from two harness guides 2 8 While releasing the stopper remove the belt 1 9 Remove three screws 1 and remove the scanner...

Page 138: ...alling the original glass attach the label Parts No A121 9447 again 4 Remove 12 screws 1 and remove the original glass 2 NOTE During installation of the original glass use care not to allow dust or di...

Page 139: ...ble 1 and remove it from the flat cable guide 7 Remove the CIS module 2 8 To reinstall reverse the order of removal 7 3 36 Scanner unit 1 Remove the rear cover See P 43 2 Remove the left cover See P 4...

Page 140: ...two flat cables 1 P103 P104 9 Disconnect the connector 2 P106 and remove it from three wire sad dles 3 10 Disconnect the USB cable 4 CN101 from the MFP board 1 and remove it from five wire saddles 5...

Page 141: ...and the harness guide 2 13 Remove the tab 1 14 Remove the scanner unit NOTE When unhook the tab 1 use the flathead screwdriver or the similar tool 15 To reinstall reverse the order of removal 7 3 37...

Page 142: ...CE 3 Disconnect two connectors 1 P107 P110 4 Remove the harness from six wire saddles 1 5 Remove the screw 2 and remove the earth cable 3 from wire saddle 6 Remove two screws 1 and remove the ADF 2 A2...

Page 143: ...2011 100 MAINTENANCE 7 3 38 ADF pick up roller ADF feed roller 1 Open the ADF feed cover 1 2 Release two tabs 1 and pull the cover 2 toward you 3 Unhook two tabs 1 and remove the cover 2 A2YFF2C042DA...

Page 144: ...7 OTHER MAINTENANCE ITEM 101 MAINTENANCE 4 Remove the lever 1 and remove the spring 2 5 Remove the C ring 1 and remove the gear 2 6 Remove two bushing 1 A2YFF2C134DA 2 1 A2YFF2C135DA 2 1 A2YFF2C136DA...

Page 145: ...ler 1 toward you and release the tab 2 8 Remove the roller unit 9 Remove two levers 1 and remove the pick up roller 2 10 Remove the C ring 1 11 Remove the pin 1 and remove the shaft 2 12 Remove the fe...

Page 146: ...Ver 1 1 May 2011 7 OTHER MAINTENANCE ITEM 103 MAINTENANCE 7 3 39 ADF separation pad 1 Open the ADF feed cover 1 2 Unhook two tabs 1 and remove the ADF separator pad 2 A2YFF2C042DA 1 A2YFF2C141DA 1 2 d...

Page 147: ...alcohol 7 4 1 Tray1 feed roller 1 Open the tray1 2 Press down the media lifting metal plate 1 3 Using a cleaning pad dampened with alcohol wipe the tray1 feed roller 1 clean of dirt 7 4 2 Tray2 feed...

Page 148: ...2011 7 OTHER MAINTENANCE ITEM 105 MAINTENANCE 7 4 3 ADF feed roller 1 Open the ADF feed cover 1 2 Using a cleaning pad dampened with alcohol wipe the ADF feed roller 1 clean of dirt A2YFF2C042DA 1 1 A...

Page 149: ...1 1 May 2011 106 MAINTENANCE 7 4 4 Laser irradiation section 1 Slide out tray2 2 Remove the cover 1 3 Remove the laser lens cleaning tool 1 4 Close the tray2 5 Open the front door 1 A0VDF2C503DA 1 A0...

Page 150: ...the toner cartridge 2 See P 8 8 Remove the imaging unit 3 See P 11 9 Attach the cover 1 to the removed imaging unit 10 Insert the laser lens cleaning tool 1 into the imaging unit opening 2 pull it out...

Page 151: ...7 OTHER MAINTENANCE ITEM Field Service Ver 1 1 May 2011 108 MAINTENANCE Blank Page d Color MF2400...

Page 152: ...rect sunlight ventilation etc levelness of the installation site The original has a problem that may cause a defective image The density is properly selected The original glass slit glass or related p...

Page 153: ...NGS LCD CONTRAST KEY SPEED TIME TO START INTERVAL MACHINE SETTING AUTO PANEL RESET SLEEP MODE LANGUAGE INITIAL MODE TONER EMPTY ENABLE WARNING Toner Low I Unit Low WASTE NEAR FULL AUTO CONTINUE CALIBR...

Page 154: ...TTING DHCP BOOTP ARP PING HTTP FTP SERVER FTP TX SMB BONJOUR DYNAMIC DNS IPP RAW PORT DISABLE ENABLE BIDIRECTIONAL SLP SNMP WSD PRINT IPSEC IP ADDR FILTER ACCESS PER ACCESS REFUSE IPv6 DISABLE ENABLE...

Page 155: ...MTP DISABLE ENABLE POP3 SERVER ADDR POP3 PORT NO POP3 TIMEOUT POP3 ACCOUNT POP3 PASSWORD SMTP AUTH DISABLE ENABLE SMTP USER NAME SMTP PASSWORD LDAP SETTING DISABLE ENABLE LDAP SERVER ADDR LDAP PORT NO...

Page 156: ...LIES REPLACE TRANSFER BELT FUSER UNIT TRANSFER ROLLER COPY SETTING PAPER PRIORITY TRAY CHAINING QUALITY PRIORITY DENSITY PRIORITY DENSITY LEVEL AUTO MANUAL SHARPNESS OUTPUT PRIORITY N UP PRIORITY 4IN1...

Page 157: ...wing procedure is needed starting UTILITY mode 4 Select ADMIN MANAGEMENT and press the Select key 5 Enter the 6 digit administrator password using the10 key pad The initial setting for administrator p...

Page 158: ...mode TOTAL PRINT TOTAL PRINT MONO COPY COLOR COPY MONO PRINT COLOR PRINT FAX PRINT TOTAL SCAN SUPPLY STATUS C TONER M TONER Y TONER K TONER C I UNIT M I UNIT Y I UNIT K I UNIT TX RX RESULT REPORT TX...

Page 159: ...1 116 ADJUSTMENT SETTING 10 2 Starting Exiting 10 2 1 Starting procedure 1 Select REPORT STATUS in the main screen 2 Press the Select key 3 The REPORT STATUS mode screen will appear 10 2 2 Exiting pro...

Page 160: ...y 2011 10 REPORT STATUS 117 ADJUSTMENT SETTING 10 3 CONFIGURATION PAGE To check the status and the usage of the machine consumables maintenance parts and paper 10 3 1 Sample of CONFIGURATION PAGE A2YF...

Page 161: ...ounts by converting the size outputted in color to a value corresponding to A4 pages 1 sided A4 Counts 1 2 sided A4 Counts 2 Monochrome Faces Printed Counts by converting the size outputted in mono ch...

Page 162: ...item is not available in this machine 6 Number of times a Non genuine toner cartridge C has been replaced 7 Number of times a High capacity toner cartridge M has been replaced 8 Number of times a Sta...

Page 163: ...g January is displayed as A February is B March is C and December is L Day e g The day 1 is displayed as 01 26 Application counter Copy print 27 Fax Reception print 28 Report output print 29 PC Print...

Page 164: ...optional CompactFlash card is installed PS PCL PRINT mode PROOF PRINT MENU 1 PAPER MENU ANY TRAY SETTING TRAY1 PAPER TRAY1 ANY SIZE TRAY1 ANY TYPE TRAY2 PAPER TRAY2 ANY SIZE TRAY2 ANY TYPE TRAY3 PAPE...

Page 165: ...ON PROF SIM INTENT CMYK GRAY CALIBRATION TONE CALIBRATION CMYK DENSITY CYAN MAGENTA YELLOW BLACK COLOR SEPARATION SYS DEFAULT MENU EMULATION DEF EMULATION POSTSCRIPT WAIT TIMEOUT PS ERROR PAGE PS PROT...

Page 166: ...VEL CNG LEVEL CED LEVEL ECM MODE CODING SCHEME TONER EMPTY REPORT PROTOCOL REPORT PC FAX TIMEOUT TAD TIME OUT TWAIN TIME OUT SLEEP OFF DETECT DIAL TONE ADJUST CIS MAIN ZOOM CIS SUB ZOOM CIS MAIN REGIS...

Page 167: ...E ADJ PARAM TEMPERATURE ENGINE SW MAI N SCAN SCALE MAIN SCAN PAGE SCAN ADJUST VALUE AIDC MODE THICK MODE FINE LINE ADJ CRU USAGE TRANSFER BELT FUSER UNIT TRANSFER ROLLER SUPPLIES REPLACE TRANSFER BELT...

Page 168: ...131 CNG LEVEL P 131 CED LEVEL P 131 ECM MODE P 131 CODING SCHEME P 132 TONER EMPTY REPORT P 132 PROTOCOL REPORT P 133 PC FAX TIMEOUT P 133 TWAIN TIMEOUT P 133 SLEEP OFF P 133 ENABLE WARNING TONER LOW...

Page 169: ...ICK1 THICK2 POSTCARD ENVELOPE LABEL GLOSSY1 GLOSSY2 DUPLEX PASS THICK1 P 145 THICK2 POSTCARD ENVELOPE LABEL GLOSSY1 GLOSSY2 IMAGE ADJ PARAM P 145 TEMPERATURE PLAIN PAPER P 145 THICK ENVELOPE MAIN SCAN...

Page 170: ...Y MAIN F W VER P 154 ENGINE F W VER P 154 MAIN RAM SIZE P 154 SERIAL NO P 154 PP F W VER P 154 PP BOOT VER P 154 PRINTER RAM SIZE P 154 HARD DISK P 154 CARD P 154 CPLD VER P 154 FUNCTION PAPER FEED TE...

Page 171: ...T SIGNAL TEST P 169 SENSOR TEST DIAL TEST VOLUME TEST PANEL BUZZER TEST RAM TEST CLEAR DATA SRAM CLEAR P 169 MEMORY CLEAR P 169 PS PCL PRINT MENU MAINTENANCE INFO P 170 EVENT LOG P 172 ELEMENT PAGE P...

Page 172: ...ction setting procedures They should NEVER be shown to any unauthorized person not involved with service jobs A Procedure 1 Press the Select key 2 Press the following keys in this order Stop Reset o 0...

Page 173: ...ose the mode from among the following B Procedure The default setting is V 34 33600 bps V 34 33600 bps V 34 31200 bps V 34 28800 bps V 34 26400 bps V 34 24000 bps V 34 21600 bps V 34 19200 bps V 34 16...

Page 174: ...0 dbm 2 dbm 3 dbm 4 dbm 5 dbm 6 dbm 7 dbm 8 dbm 9 dbm 10 dbm 11 dbm 12 dbm 13 dbm 14 dbm 15 dbm 16 dbm 17 dbm 13 3 7 CED LEVEL A Use Answer tone output level B Procedure The default setting is 10 dbm...

Page 175: ...g is OFF ON OFF If ON is selected select generate report and send to remote side when toner runs out Enter the telephone number for which the report is to be produced Fax number specifications An up t...

Page 176: ...SB port only Network timeout is 5 minutes B Procedure The default setting is 60 sec 5 sec 10 sec 20 sec 30 sec 40 sec 50 sec 60 sec 13 3 13 TWAIN TIMEOUT A Use To specify the time for TWAIN time out B...

Page 177: ...tion B Procedure The default setting is ON ON OFF 13 3 18 DETECT DIAL TONE A Use To set whether to use the Dial Tone detection or not ON Detect dial tone before dial OFF Not detect dial tone before di...

Page 178: ...is virtually no different than Large Paper size Mode 0 Default US Mode 2 Regard 81 2 x 14 or more size as the large size When it exceeds 215 9 mm in the main scan direction and 355 6 mm in the sub sc...

Page 179: ...n1 on the original glass and make a test copy NOTE The test pattern1 should be positioned vertically Use A4 or Letter paper loaded into tray1 to make the test copy 5 Check that the width of D in the c...

Page 180: ...the original glass and make a test copy NOTE The test pattern1 should be positioned vertically Use A4 or Letter paper loaded into tray1 to make the test copy 5 Check that the width of E in the copy o...

Page 181: ...Enter the ADJUST menu in the service mode 3 Select CIS MAIN REGIST of ADJUST and press the Select key 4 Place the test pattern1 on the original glass and make a test copy NOTE The test pattern1 should...

Page 182: ...e mode 3 Select CIS SUB REGIST of ADJUST and press the Select key 4 Place the test pattern1 on the original glass and make a test copy NOTE The test pattern1 should be positioned vertically Use A4 or...

Page 183: ...ey 4 Place the test pattern1 on the original glass and make a test copy 5 Select TEST COPY and press the Select key to make a test copy NOTE The test pattern1 should be positioned vertically Use A4 or...

Page 184: ...rn1 See P 155 2 Enter the ADJUST menu in the service mode 3 Select ADF MAIN REGIST and press the Select key 4 Place test pattern 1 in the ADF with its printed surface up 5 Select TEST COPY and press t...

Page 185: ...enu in the service mode 3 Select ADF SUB REGIST and press the Select key 4 Place test pattern 1 in the ADF with its printed surface up 5 Select TEST COPY and press the Select key to make a test copy N...

Page 186: ...paper THICK2 Adjust the head margin of thick paper ENVELOPE Adjust the head margin of envelope B Procedure 1 Select TOP ADJ FRONT and press the Select key 2 Select desired paper type and press the Se...

Page 187: ...nd press the Select key 15 to 15 1 step 0 21 mm 13 4 12 TRANSFER POWER SIMPLEX PASS A Use Adjust the 2nd image transfer output ATVC on the single sided pages for each media type To use when the transf...

Page 188: ...n image quality problem uneven density To correct image quality problems uneven density due to the machine being operated at a high altitude B Procedure The default setting is 0 0 to 6 13 4 15 TEMPERA...

Page 189: ...t PRINT and press the Select key 4 The test pattern is output 13 4 17 MAIN SCAN SCALE SCAN ADJUST VALUE A Use Adjusts magnification in the main scan direction Use when replacing the PH unit This adjus...

Page 190: ...number on the end of B equals the correction value In the example of the yellow pattern the calculation is 1 7 6 6 is the correction value 3 Call the Service Mode to the display 4 Select ADJUST o MAIN...

Page 191: ...ting continues during full speed drive the print quality is slightly affected however the standby time is short B Procedure The default setting is QUALITY MODE QUALITY MODE SPEED MODE 13 4 20 FINE LIN...

Page 192: ...2 Select ADJUST o SUPPLIES REPLACE o FUSER UNIT and press the Select key 3 Press the Select key to clear the counter 13 4 24 SUPPLIES REPLACE TRANSFER ROLLER A Use Resets the transfer roller unit cou...

Page 193: ...f duplex copy or duplex print or duplex fax H D COLOR COPY Count the copy number of sheets of duplex copy by Color I D COLOR PRINT Count the output number of sheets of the printing paper by the Color...

Page 194: ...the number of transmission job RX JOB Counter the number of reception job 13 5 3 SCAN COUNTER A Use To display the count of the scan counter When checking the number of scans made IR Count one when o...

Page 195: ...ercentage Y TONER Displays the remaining amount of toner in the yellow Y toner cartridge as a percentage K TONER Displays the remaining amount of toner in the black K toner cartridge as a percentage C...

Page 196: ...of faces of scan by Color F COLOR SCAN L Count the scan number of faces of large size scan by color scan G MONO SCAN Count the scan number of faces of scan by Monochrome H MONO SCAN L Count the scan...

Page 197: ...emory When checking for the memory size 13 6 4 SERIAL NO A Use Displays the serial number of the printer engine When checking for the printer serial number 13 6 5 PP F W VER A Use Displays the version...

Page 198: ...ress the Select key to begin testing paper feeding 3 Press the Stop Reset key to stop testing paper feeding NOTE It cannot be operated at the time of warming up Don t count 13 7 2 PRN TEST PATTERN 1 P...

Page 199: ...egin testing paper feeding 3 Press the Stop Reset key to stop testing paper feeding 13 7 4 COPY ADF GLASS A Use If spots appear in the copies B Procedure 1 Load A4S or LetterS paper into Tray1 2 Press...

Page 200: ...empty sensor PS3 No Paper Paper Exist TRAY3 EMPTY Media empty sensor PS1 No Paper Paper Exist SYNC ROLLER Registration sensor PS5 No Paper Paper Exist PAPER LOOP Loop detection sensor PS6 No Paper Pa...

Page 201: ...OLOR PC DRUM MOTOR M4 DEV MOTOR K DEV MOTOR K DEV MOTOR YMC DEV MOTOR YMC TRAY2 FEED CLUTCH TRAY2 MEDIA FEED CLUTCH CL1 TRAY1 FEED CLUTCH TRAY1 MEDIA FEED CLUTCH CL2 SYNC ROLLER CLUTCH REGISTRATION RO...

Page 202: ...can be checked on a real time basis 2 It can be checked as long as the 5 V power line remains intact even when a door is open 1 SENSOR CHECK LIST 13 7 11 ADF TEST ELECTRIC PARTS A Use Use to make an o...

Page 203: ...tch See P 186 A KEY DEFINITION FOR SOFT SWITCH 13 8 2 ENGINE SW Not used A2YFF3E002DA 51 6 59 6 0 0 59 10641 4 59 5 48 1 52 70 6 10 51 6 59 6 10641 4 59 Bit No 12345678 Key Definition T Soft switch nu...

Page 204: ...UST RX IN MEMORY ADMINISTRATOR PASSWORD MAIN RAM SIZE ROM ID 2 Error log history list includes the following items Index Index number from 0 9999 Error Error code number Maker NSF frame maker code Tel...

Page 205: ...13 SERVICE MODE Field Service Ver 1 1 May 2011 162 ADJUSTMENT SETTING 1 SERVICE DATA LIST example A2YFF3C007DA d Color MF2400...

Page 206: ...log history The table keeps the last 40 records only Index Error Maker Tele 0001 00A0 4230 88634733507 0002 00A0 49EE 0003 0070 0000 0004 0070 0000 0005 0070 0000 0006 0070 0000 0007 0070 0000 0008 0...

Page 207: ...00CB 00CE 00D1 00D4 00D7 00DA 00DD 00E0 00E3 00E6 00E9 00EC 00EF 00F2 00F5 00F8 00FB 00FE 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00...

Page 208: ...l page number for this session DURATION Communication using time MODE Communication speed and ECM mode RESULT Communication result RING Recording ring ON OFF time by ms Only for RX function and record...

Page 209: ...13 SERVICE MODE Field Service Ver 1 1 May 2011 166 ADJUSTMENT SETTING 1 V 17 communication example A2YFF3C003DA DATE APR 10 2008 12 20 TRAINING PHASE DATA PHASE d Color MF2400...

Page 210: ...07 DATE APR 10 2008 12 20 SESSION FUNCTION NO DESTINATION STATION DATE TIME PAGE DURATION MODE RESULT 0001 TX 010 27187480 OCT 27 17 19 008 00h00min03s ECM 33 6 OK TX RX DATA CM CJ DCS PIX PPS EOP DCN...

Page 211: ...key 3 Check that the current FULL FUNC No is displayed and then press the Back key 4 Enter the new FULL FUNC No from the 10 key pad and press the Select key 13 11 FIXED ZOOM CHANGE A Use The fixed zoo...

Page 212: ...CLEAR A Use The following items are cleared initialization Only SERVICE S CHOICE and FIXED ZOOM CHANGE of the Service mode Set to default B Procedure NOTE Before executing MEMORY CLEAR be sure to rec...

Page 213: ...PCL o PRINT MENU o MAINTENANCE INFO and press the Select key 3 Select PRINT and press the Select key 1 How to read process caution information Convert the numerical value of the hexadecimal number pri...

Page 214: ...10 IDC sensor board Re failure 1 IDC sensor output values are out of the specified range 0 Right door or front cover open close power switch OFF ON and normal image stabilization are complete besides...

Page 215: ...ransfer belt Second Trans The history of replacing the transfer roller Toner Cartridge The history of replacing the toner cartridge Imaging Unit The history of replacing the print unit Trouble Counter...

Page 216: ...output 0V to 9 99V in 0 01V increments IDC SENSOR1 P TONER LEVEL SENSOR C Displays the number of times the toner level sensor has detected an empty condition during one cycle of developer agi tation...

Page 217: ...S PCL o PRINT MENU o HALFTONE 128 and press the Select key 3 Select desired color with the up key S down key T and press the Select key 4 Select PRINT and press the Select key 13 14 6 PRINT MENU HALFT...

Page 218: ...own key T and press the Select key Adjustment instructions Light color increase the setting value Dark color decrease the setting value 13 14 9 IMG ADJ BLACK A Use To fine adjust the density of the pr...

Page 219: ...etting See P 184 Two way communication One way communication Step Procedure 0 Register the device ID to the application at CS Remote Care center The initial connection is not available unless the devi...

Page 220: ...E MODE o PS PCL o CS REMOTE CARE o CSRC SET TING o PERIODIC TRANS 2 In ENABLE TRANS set whether or not to enable periodic transmission Default On 3 Select INTERVAL TIME DAY OF THE WEEK or DATE and set...

Page 221: ...5 5 MAINTENANCE START A Use Starts the maintenance using the CS Remote Care Not displayed in the following cases The machine is not registered in the center The Service Engineer ID is not registered T...

Page 222: ...15 9 BASIC SETTINGS WEB SERVER A Use Registers and checks the Web Server which is used for communication with the CS Remote Care B Procedure 1 Select SERVICE MODE o PS PCL o CS REMOTE CARE o BASIC SET...

Page 223: ...the software keyboard 13 15 14 WEBDAV SETTINGS PROXY PORT A Use Sets the proxy server port number B Procedure 1 Select SERVICE MODE o PS PCL o CS REMOTE CARE o WEBDAV SET TING o PROXY PORT 2 Press the...

Page 224: ...used to access the WEBDAV server B Procedure 1 Select SERVICE MODE o PS PCL o CS REMOTE CARE o WEBDAV SET TING o WEBDAV USER NAME 2 Press the Select key 3 Enter the user name using the software keyboa...

Page 225: ...CE MODE o PS PCL o CS REMOTE CARE o CSRC SETTING 2 Press the Select key 13 15 23 HEARTBEAT SETTING A Use To make Heartbeat related settings Heart Beat is a feature that uploads a Heartbeat file to the...

Page 226: ...TIME and DATE B Procedure 1 Select SERVICE MODE o PS PCL o CS REMOTE CARE o CSRC SET TING o PERIODIC TRANS 13 15 26 FIXED DATE TRANS A Use Set the schedule of fixed date transmission to the center Set...

Page 227: ...ATA B Procedure 1 Select SERVICE MODE o PS PCL o CS REMOTE CARE o CSRC SET TING o REPORT SETTING 13 15 28 RAM CLEAR A Use To reset the every setting data for CS Remote Care to the default settings To...

Page 228: ...SETTING The marketing area is set at PTT Setting by using LSU utility software When the setting is made in the procedures of SERVICE MODE o CLEAR DATA o SRAM CLEAR the default setting is defined acco...

Page 229: ...ignal level criteria 1 Sent N G page 03 8 Send out NSF frame with station ID P 215 7 Number of Pause within phone number 6 Re dial prohibit for no answer 4 3 2 1 RX level setting 04 4 Visible alarm fo...

Page 230: ...between transaction 5 Super fine printing capability for receiving 3 DTS mode 2 Send DTC signal if RX DIS signal in manual RX mode no function on G4 14 6 Memory size level to RX P 223 5 4 Impedance 3...

Page 231: ...1 Adjust V 34 RX connection speed threshold 33 8 Handset detects method in manual dial P 238 7 V 17 echo protection tone 6 V 29 echo protection tone 5 Compromise equalize enable CEQ in the transmit pa...

Page 232: ...ll transfer P 246 4 3 2 1 No of call transfer 46 7 Daylight savings timer Manual P 246 4 RX print mode 3 Default TX mode 2 Header for FAX TX 1 Print model name on top of TX page if name not register 4...

Page 233: ...9 6 5 4 3 2 1 Time Between GMT Greenwich Mean Time P 253 60 6 Quick memory TX P 256 2 Off hook alarm after communication 1 Display destination selection within TX phase C 61 4 3 2 1 Max No of ring P 2...

Page 234: ...0 0 0 0 0 1 16 1 1 0 0 0 0 0 0 1 1 0 0 0 0 0 0 1 1 0 0 0 0 0 0 1 1 0 0 0 0 0 0 17 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 18 1 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1...

Page 235: ...1 0 1 0 0 0 0 51 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 52 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 53 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0...

Page 236: ...0 0 0 0 0 0 17 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 18 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 1 0 0 0 0 0 0 0 19 1 1 0 1 1 1 1 0 1 1 0 1 1 1 1 0 0 0 0 1 1 1 1 0 0 0...

Page 237: ...0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 52 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 53 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 54 0 0 0 1 0...

Page 238: ...0 0 0 0 0 17 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 18 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 19 0 0 0 1 1 1 1 0 1 1 0 1 1 1 1 0 1 1 0 1 1 1 1 0 1 1...

Page 239: ...0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 52 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 53 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 54 0 0 0 1...

Page 240: ...0 0 0 0 0 0 17 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 18 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 19 1 1 0 1 1 1 1 0 1 1 0 1 1 1 1 0 1 1 0 1 1 1 1 0 1 1...

Page 241: ...0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 52 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 53 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 54 0 0 0 1 0...

Page 242: ...1 0 0 0 0 0 0 17 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 18 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 19 0 0 0 1 1 1 1 0 1 1 0 1 1 1 1 0 1 1 0 1 1 1 1 0 0...

Page 243: ...0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 52 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 53 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 54 0 0 0 1 0 1...

Page 244: ...0 0 0 0 0 17 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 18 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 19 1 1 0 1 1 1 1 0 0 0 0 1 1 1 1 0 1 0 0 1 1 1 1 0 0 0...

Page 245: ...0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 52 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 53 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 54 0 0 0 1 0...

Page 246: ...0 1 1 0 0 0 0 0 0 17 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 18 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 19 1 1 0 1 1 1 1 0 0 0 0 1 1 1 1 0 1 1 0 1 1 1...

Page 247: ...0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 52 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 53 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 54 0 0 0 1 0 1 0 1...

Page 248: ...1 0 0 0 0 0 0 17 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 18 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 19 1 1 0 1 1 1 1 0 1 1 0 1 1 1 1 0 1 1 1 1 1 1 1 0...

Page 249: ...0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 52 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 53 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 54 0 0 0 1 0 1 0...

Page 250: ...1 1 0 0 0 0 0 0 17 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 18 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 19 1 1 0 1 1 1 1 0 1 1 0 1 1 1 1 0 0 1 1 0 1 1 1 0...

Page 251: ...0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 52 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 53 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 54 0 0 0 1 0 1 0...

Page 252: ...1 0 0 0 0 0 0 17 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 18 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 19 1 1 0 1 1 1 1 0 1 1 0 1 1 1 1 0 1 1 0 1 1 1 1 0 1...

Page 253: ...0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 52 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 53 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 54 0 0 0 1 0 1...

Page 254: ...1 0 0 0 0 0 0 0 12 0 0 1 0 0 0 0 1 13 0 0 0 0 1 0 0 0 14 0 1 0 1 0 0 0 0 15 0 0 0 0 0 0 0 1 16 1 1 0 0 0 0 0 0 17 0 0 0 0 0 0 0 0 18 0 1 0 0 0 0 0 0 19 1 1 0 1 1 1 1 0 20 0 0 0 0 0 0 1 1 21 0 0 0 0 0...

Page 255: ...0 0 47 0 0 0 0 0 0 0 0 48 0 0 0 1 0 1 0 1 49 1 0 0 0 0 0 0 0 50 1 0 0 1 0 0 0 0 51 0 0 0 0 0 0 0 0 52 0 0 0 0 0 0 0 0 53 0 0 0 0 0 0 0 0 54 0 0 0 1 0 1 0 1 55 0 0 0 0 0 0 0 0 56 1 0 0 1 0 0 0 0 57 0 0...

Page 256: ...1 SOFT SWITCH 01 Bit No Designation Function Initial setting Bit HEX 8 Reserved Reserved 0 0 7 0 6 0 5 0 4 0 1 3 Start key default for N Scan 0 Color or Grayscale 0 1 BW only 2 V 34 CI signal byte num...

Page 257: ...n Initial setting Bit HEX 8 Time between phase C to phase D signal in V 17 Example Image o EOP 0 0 7 0 6 Header TX selection open to user 0 No 0 1 Yes 5 Confirm fax No 0 Not need to input fax number a...

Page 258: ...8 1 Yes 7 Number of Pause within phone number 0 No any limitation 0 1 Max up to 2 P within inputted telephone number 6 Re dial prohibit for no answer 0 Continue to dial 0 1 Not allowed to re dial if n...

Page 259: ...detect negative signal in G3 mode Bit No Designation Function Initial setting Bit HEX 8 Reserved Reserved 0 0 7 0 6 0 5 0 4 Visible alarm for RTN signal 0 No 1 C 1 Yes Display message while sending re...

Page 260: ...10 key No of dial pulse 0 5 0 4 10 PPS 20 PPS 0 10 PPS 0 2 1 20 PPS 3 PPS ratio 0 2 1 1 0 Timing ms ON 100 OFF 140 ON 70 OFF 70 ON 70 OFF 140 ON 90 OFF 90 Bit No 8 0 0 1 1 Bit No 7 0 1 0 1 1 1 2 9 Re...

Page 261: ...tection 0 Disable 0 0 1 Enable Detect dial tone before dial 7 PSTN PBX setting 0 PSTN 0 1 PBX Select PBX line type 6 PBX dial tone detect 0 Not to detect dial tone before pre fix number 0 1 Detect dia...

Page 262: ...gnal after connection 0 Not to send 1 1 Send CED signal before DIS signal after connection 5 Reserved Reserved 0 4 0 0 3 0 2 0 1 0 Bit No Designation Function Initial setting Bit HEX 8 Ringer frequenc...

Page 263: ...1 A 1 Print out RTN page report after transaction for TX RX RTN signal 7 Confirmation report result field 0 Print OK 0 1 Print NG in case of sending or receiving RTN signal 6 Get gap time between dig...

Page 264: ...specifica tion see service mode specification Bit No Designation Function Initial setting Bit HEX 8 Reserved Reserved 0 2 7 Detect dial tone after pre fix number 0 No 0 1 Yes 6 Pulse dial allowed to...

Page 265: ...Initial setting Bit HEX 8 ECM mode capability 0 No Also disable V 34 modem capability 1 8 1 Yes 7 V 34 fall back counter for V 34 TX 0 6 0 5 Send CTC after 4th PPR 0 Send CTC Continue To Correct 0 1...

Page 266: ...ing capability for receiving 0 No 1 1 Yes 4 Reserved Reserved 0 0 3 DTS mode 0 No 0 1 Yes 2 Send DTC signal if RX DIS signal in manual RX mode no function on G4 0 Yes 0 1 No Send DIS again 1 Reserved...

Page 267: ...it No Designation Function Initial setting Bit HEX 8 Reserved Reserved 0 0 7 0 6 0 5 0 4 0 0 3 0 2 0 1 0 Bit No Designation Function Initial setting Bit HEX 8 Reserved Reserved 0 0 7 0 6 0 5 0 4 0 3 3...

Page 268: ...ED frequency 0 2100 Hz 0 1 1100 Hz 5 Pause between off hook and CED signal 0 4 0 0 3 0 2 Inactivity timer T5 0 1 0 Time T T 1 8 sec to 2 5 sec T 100 ms T 200 ms T 300 ms Bit No 5 0 0 0 0 Bit No 4 0 0...

Page 269: ...unction Initial setting Bit HEX 8 Reserved Reserved 0 0 7 0 6 G3 mode training quality level 0 5 0 4 Redefine re dial attempts counter 0 1 3 0 2 0 1 1 Definition Level1 Level2 Level3 Level4 Bit No 6 0...

Page 270: ...3 2 Bit No 8 1 1 1 1 1 1 1 1 Bit No 7 0 0 0 0 1 1 1 1 Bit No 6 0 0 1 1 0 0 1 1 Bit No 5 0 1 0 1 0 1 0 1 Level dBm 17 16 15 14 13 12 11 10 Bit No 4 0 0 0 0 0 0 0 0 Bit No 3 0 0 0 0 1 1 1 1 Bit No 2 0 0...

Page 271: ...change the default value The default T1 timer depends on each country regula tion Bit No Designation Function Initial setting Bit HEX 8 NSS signal before DCS 0 Not to send NSS signal for self mode in...

Page 272: ...1 Bit No 1 0 1 0 1 0 1 0 1 Level dBm 9 8 7 6 5 4 3 2 Bit No 4 1 1 1 1 1 1 1 1 Bit No 3 0 0 0 0 1 1 1 1 Bit No 2 0 0 1 1 0 0 1 1 Bit No 1 0 1 0 1 0 1 0 1 Bit No Designation Function Initial setting Bit...

Page 273: ...1 1 1 0 0 0 0 0 Bit No 3 0 1 1 1 1 0 0 0 0 1 Bit No 2 1 0 0 1 1 0 0 1 1 0 Bit No 1 1 0 1 0 1 0 1 0 1 0 Interval min 21 22 23 24 25 26 27 28 29 30 Bit No 7 0 0 0 0 0 0 0 0 0 0 Bit No 6 0 0 0 0 0 0 0 0...

Page 274: ...1 1 1 0 0 0 0 1 1 1 Bit No 2 0 1 1 0 0 1 1 0 0 1 Bit No 1 1 0 1 0 1 0 1 0 1 0 Interval min 71 72 73 74 75 76 77 78 79 80 Bit No 7 1 1 1 1 1 1 1 1 1 1 Bit No 6 0 0 0 0 0 0 0 0 0 0 Bit No 5 0 0 0 0 0 0...

Page 275: ...1 1 1 1 Bit No 3 1 1 1 1 0 0 0 0 1 1 Bit No 2 0 0 1 1 0 0 1 1 0 0 Bit No 1 0 1 0 1 0 1 0 1 0 1 Interval min Reserved Bit No 7 1 1 1 1 1 1 1 1 1 1 Bit No 6 1 1 1 1 1 1 1 1 1 1 Bit No 5 0 0 1 1 1 1 1 1...

Page 276: ...time 0 2 3 0 2 RX gain adjustment 1 1 0 Delay time sec 0 1 2 3 Bit No 6 0 0 1 1 Bit No 5 0 1 0 1 Flash time ms 100 80 250 600 Bit No 4 0 0 1 1 Bit No 3 0 1 0 1 No gain Up 0 75 dB Up 1 5 dB Up 2 25 dB...

Page 277: ...ithin calling period 0 7 3 1 2 1 1 1 Time ms 0 100 200 300 400 500 600 700 Bit No 8 0 0 0 0 0 0 0 0 Bit No 7 0 0 0 0 1 1 1 1 Bit No 6 0 0 1 1 0 0 1 1 Bit No 5 0 1 0 1 0 1 0 1 Time ms 800 900 1000 1100...

Page 278: ...1 1 Bit No 3 0 0 0 0 1 1 1 1 0 0 Bit No 2 0 0 1 1 0 0 1 1 0 0 Bit No 1 0 1 0 1 0 1 0 1 0 1 Time sec 2 0 2 2 2 4 2 6 2 8 3 0 3 2 3 4 3 6 3 8 Bit No 5 0 0 0 0 0 0 1 1 1 1 Bit No 4 1 1 1 1 1 1 0 0 0 0 Bi...

Page 279: ...t No 7 0 1 0 1 Bit No Designation Function Initial setting Bit HEX 8 Reserved Reserved 0 2 7 Min re dial interval 0 6 1 5 0 4 Max re dial attempts 1 A 3 0 2 1 1 0 Interval 1 2 3 4 5 Reserved Bit No 7...

Page 280: ...fine USB ID Normal 0 1 Use PA magicolor define USB ID 6 Phone book sequence 0 List o Search o LDAP Search 0 1 LDAP search o List o Search 5 N Scan report 0 Print out network scan report according to S...

Page 281: ...H relay to high 0 4 1 Set H relay to low during detect handset status 7 V 17 echo protection tone 0 Off 1 1 On 6 V 29 echo protection tone 0 Off 0 1 On 5 Compromise equalize enable CEQ in the transmit...

Page 282: ...t No 1 to 3 This upper range value must be higher than lower range value that defined in bit 1 to 3 1 5 0 4 0 0 3 Dial tone frequency low range index 0 2 0 1 0 Time sec 1 2 3 4 5 Bit No 8 0 0 1 1 Bit...

Page 283: ...limitation 1 8 1 limit up to bit 1 to 4 7 Reserved Reserved 0 6 0 5 0 4 Re dial attempts fail limitation counter Using for detect line problem error 1 A 3 0 2 1 1 0 Counter 0 1 2 3 4 5 6 7 Bit No 4 0...

Page 284: ...3429 3200 3000 2800 2400 Max speed kbps 33 6 31 2 28 8 26 4 21 6 Bit No 3 0 0 0 0 1 Bit No 2 0 0 1 1 0 Bit No 1 0 1 0 1 0 Symbol rate Reserved Max speed Bit No 3 1 1 1 Bit No 2 0 1 1 Bit No 1 1 0 1 B...

Page 285: ...n FSK for V 34 modem 0 5 0 4 Manual TX mode for V 34 modem 0 V 8 Start handshake from V 8 0 1 1 V 17 3 Switch from V 17 to V 34 if DIS Bit 6 set after received DIS 0 Yes Start V 8 handshaking but only...

Page 286: ...14400 12000 9600 7200 Bit No 8 0 0 0 0 Bit No 7 0 0 0 0 Bit No 6 0 0 1 1 Bit No 5 0 1 0 1 Speed bps V 29 V 29 V 27 V 27 ter 9600 7200 4800 2400 Bit No 8 0 0 0 0 Bit No 7 1 1 1 1 Bit No 6 0 0 1 1 Bit N...

Page 287: ...14400 12000 9600 7200 Bit No 8 0 0 0 0 Bit No 7 0 0 0 0 Bit No 6 0 0 1 1 Bit No 5 0 1 0 1 Speed bps V 29 V 29 V 27 V 27 ter 9600 7200 4800 2400 Bit No 8 0 0 0 0 Bit No 7 1 1 1 1 Bit No 6 0 0 1 1 Bit N...

Page 288: ...H 44 Bit No Designation Function Initial setting Bit HEX 8 Reserved Reserved 0 0 7 0 6 0 5 0 4 0 0 3 0 2 0 1 0 Bit No Designation Function Initial setting Bit HEX 8 Reserved Reserved 0 0 7 0 6 0 5 0 4...

Page 289: ...Value 0 1 2 3 4 5 6 7 8 9 Bit No 4 0 0 0 0 0 0 0 0 1 1 Bit No 3 0 0 0 0 1 1 1 1 0 0 Bit No 2 0 0 1 1 0 0 1 1 0 0 Bit No 1 0 1 0 1 0 1 0 1 0 1 Value Reserved Bit No 4 1 1 1 1 1 1 Bit No 3 0 0 1 1 1 1...

Page 290: ...it HEX 8 Reserved Reserved 0 0 7 0 6 RX mode 0 Auto RX mode 0 1 Manual RX mode 5 Footer 0 Off 0 1 On Print footer information at each of received page 4 Reserved Reserved 0 0 3 0 2 0 1 0 Bit No Design...

Page 291: ...o 4 0 0 0 0 0 0 0 0 Bit No 3 0 0 0 0 1 1 1 1 Bit No 2 0 0 1 1 0 0 1 1 Bit No 1 0 1 0 1 0 1 0 1 No of rings 9 10 11 12 13 14 15 16 Bit No 4 1 1 1 1 1 1 1 1 Bit No 3 0 0 0 0 1 1 1 1 Bit No 2 0 0 1 1 0 0...

Page 292: ...port selection 0 0 3 0 2 Send unsent page mode for memory transmission 0 From error page 0 1 From start page 1 Reserved Reserved 0 Description 1 5 10 No limitation Bit No 6 0 0 1 1 Bit No 5 0 1 0 1 De...

Page 293: ...ha numeric format 7 Report Date Time format 0 6 1 5 Memory near full capacity for Fax and I Fax scanning 0 4 1 8 3 Memory near full capacity for N Scan scanning 0 2 0 1 Reserved Reserved 0 When bit No...

Page 294: ...it No 8 0 0 0 0 1 1 1 1 Bit No 7 0 0 1 1 0 0 1 1 Bit No 6 0 1 0 1 0 1 0 1 Bit No Designation Function Initial setting Bit HEX 8 Pulse dial setup 74C 0 0 7 0 6 0 5 0 4 Pulse clear 74D 1 9 3 0 2 0 1 1 V...

Page 295: ...etting Bit HEX 8 Reserved Reserved 0 1 7 0 6 0 5 Compensation for loading from bridge capacitor 0 Loading 1 1 Not loading 4 Reserved Reserved 0 0 3 Resistance for pulse dialing 0 2 0 1 0 Value ohm 100...

Page 296: ...e T 02 00 02 30 03 00 03 30 Bit No 6 0 0 0 0 Bit No 5 0 0 0 0 Bit No 4 0 0 0 0 Bit No 3 1 1 1 1 Bit No 2 0 0 1 1 Bit No 1 0 1 0 1 Time between mean time Greenwich mean time T 04 00 04 30 05 00 05 30 B...

Page 297: ...0 01 00 01 30 Bit No 6 0 1 1 1 Bit No 5 1 0 0 0 Bit No 4 1 0 0 0 Bit No 3 0 0 0 0 Bit No 2 0 0 1 1 Bit No 1 0 1 0 1 Time between mean time Greenwich mean time T 02 00 02 30 03 00 03 30 Bit No 6 1 1 1...

Page 298: ...MT Greenwich Mean Time 1 5 0 4 1 A 3 0 2 1 1 0 Time between mean time Greenwich mean time T 08 00 08 30 09 00 09 30 Bit No 6 1 1 1 1 Bit No 5 1 1 1 1 Bit No 4 0 0 0 0 Bit No 3 0 0 0 0 Bit No 2 0 0 1 1...

Page 299: ...rm after communication 1 Display destination selection within TX phase C 0 Local name or telephone number 0 1 Remote telephone number Bit No Designation Function Initial setting Bit HEX 8 Reserved Res...

Page 300: ...Let line more clear Bit 1 This bit set to 1 the first page image will not append at the bottom of error report or OK report Bit No Designation Function Initial setting Bit HEX 8 Reserved Reserved 0 0...

Page 301: ...no detect any FAX sig nal from the other party Bit 5 Can not open by user to change PPS if this bit set to 0 Bit No Designation Function Initial setting Bit HEX 8 Reserved Reserved 0 0 7 0 6 Print RX...

Page 302: ...axi mum on a partial page the receiving party generates the retransmit request with errone ous frame numbers Here is an example where frame 1 and frame 3 are subjected to error 4139F3C555DA Transmissi...

Page 303: ...2 1 Procedure of G3 mode communication Basic communications diagram of G3 mode 4139F3C556DA Drawing Line Control G3 machine Receiving This machine Transmission This machine Receiving G3 machine Transm...

Page 304: ...Command EOM End of Message 1 100 Hz EOP End of Procedure FTT Failure to Train MCF Message Confirmation 1 650 Hz or 1 850 Hz MPS Multi Page Signal NCS Non Standard Facilities Command NCF Non Standard...

Page 305: ...3000 3000 3000 3000 3000 3000 3000 3000 3000 3000 3000 3000 3000 TX RX DATA FF 13 83 00 46 88 00 PROTOCOL MONITOR REPORT FCF Facsimile Control Field 83 DCS 80 DIS FIF Facsimile Information Field Means...

Page 306: ...sional coding capability 0 Invalid 1 Two dimensional coding Bit No Data signalling rate 14 13 12 11 0 0 0 0 V 27 ter fall back mode 0 0 0 1 Rec V 29 0 0 1 0 Rec V 27 ter 0 0 1 1 Rec V 27 ter and V 29...

Page 307: ...Invalid Bit No Data signalling rate 18 17 0 0 Scan line length 215 mm r 1 0 1 Scan line length 255 mm r 1 1 0 Scan line length 303 mm r 1 1 1 Invalid Bit No Recording length capability 20 19 0 0 A4 29...

Page 308: ...n preferred Resolution type selection 0 metric based resolution 1 inch based resolution 45 0 Invalid 1 Metric based resolution preferred Do not care 46 Minimum scan line time capability for higher res...

Page 309: ...apabilities 0 Half duplex operation only 1 Duplex and half duplex operation 0 Half duplex operation only 1 Duplex operation 68 0 Invalid 1 JPEG coding 69 0 Invalid 1 Full color mode 70 Set to 0 0 Inva...

Page 310: ...0 Invalid 1 Alternative code number 3 capacity 0 Invalid 1 Alternative code number 3 selection 87 0 Invalid 1 HFX40 1 hashing capacity 0 Invalid 1 HFX40 1 hashing selection 88 Extend field 0 Without...

Page 311: ...e Ver 1 1 May 2011 268 ADJUSTMENT SETTING 99 0 Invalid 1 Single phase C BFT negotiation capacity 100 Set to 0 101 Set to 0 102 Set to 0 103 Set to 0 104 Extend field 0 Without 1 With Bit No Designatio...

Page 312: ...271 PAPER MISFEED OPEN TRANSPORT DOOR Tray3 paper feed section Tray3 right side cover P 272 FUSER JAM OPEN RIGHT DOOR Fusing section Right door Fuser unit P 273 TRANSFER ROLLER JAM OPEN TRANSPORT DOOR...

Page 313: ...der unit is installed 1 Only when the optional paper feeder unit PF P09 is installed 1 Exit sensor PS8 2 Duplex conveyance sensor PS9 3 Loop detection sensor PS6 4 Registration sensor PS5 5 Media feed...

Page 314: ...he defective actuator Type Description Detection of misfeed at tray 2 paper feed section The paper does not unblock the registration sensor PS5 even after the lapse of a given period of time after the...

Page 315: ...clutch CL1 Printer control board PRCB PC control board PCCB Media feed motor M1 Step Action WIRING DIAGRAM Control signal Location electri cal component 1 Initial check items 2 Check the connector be...

Page 316: ...r cover is opened and closed or a misfeed or malfunction is reset Relevant electrical parts Exit sensor PS8 Duplex conveyance roller clutch CL13 Printer control board PRCB Main motor M2 Step Action WI...

Page 317: ...ant electrical parts Registration sensor PS5 Exit sensor PS8 Loop detection sensor PS6 Printer control board PRCB Main motor M2 Loop detection clutch CL8 Step Action WIRING DIAGRAM Control signal Loca...

Page 318: ...PC control board PCCB Media feed motor M1 Step Action WIRING DIAGRAM Control signal Location electri cal component 1 Initial check items 2 Check the connector between M1 PCCB PJ3 for proper connection...

Page 319: ...13 Printer control board PRCB Main motor M2 Step Action WIRING DIAGRAM Control Signal Location Electrical Com ponent 1 Initial check items 2 Check the connector between M2 PRCB PJ11 for proper connect...

Page 320: ...reset Relevant Electrical Parts Exit sensor PS8 Duplex conveyance sensor PS9 Duplex conveyance roller clutch CL13 Printer control board PRCB Main motor M2 Step Action WIRING DIAGRAM Control Signal Lo...

Page 321: ...r control board PRCB Main motor M2 Step Action WIRING DIAGRAM Control signal Location electri cal component 1 Initial check items 2 Check the connector between M2 PRCB PJ11 for proper connection and c...

Page 322: ...ter the registration sensor on REYB 1 has been unblocked Detection of paper left in ADF section The registration sensor on REYB 1 is unblocked when the power switch is turned ON the cover is opened an...

Page 323: ...media to be fed to the duplex print unit When printing is directed with the duplex print unit selected as a media source and an exit media set to be fed to the duplex unit While two sheets of media a...

Page 324: ...ailure No response is provided from the temperature humidity sensor IDC sensor failure IDC sensor output values are out of the specified range Color shift test pattern failure The number of points det...

Page 325: ...it is installed or connected improperly 4 Clean IDC if it is dirty 5 Check the HV connector for proper connection and correct as necessary 6 Change IDC 7 Change PRCB Relevant parts Transfer belt unit...

Page 326: ...motor is being rotated 0018 Developing motor malfunction The developing motor does not rotate evenly even after the lapse of a given period of time while it is being started The motor lock signal rema...

Page 327: ...er warm up failure The thermistor 1 does not detect the specified tempera ture and the warm up cycle is not completed even after the lapse of a given period of time after the cycle has been started 05...

Page 328: ...of the light emitted from the exposure lamp of the scanner falls short of the specified value 3C00 Trouble related to security Contact the responsible people of Olivetti when not returning in power s...

Page 329: ...e hard disk kit C052 Compact flash access error When correct access to the compact flash card is failed during access C053 Compact flash full error Range for user space is full during access to the co...

Page 330: ...nnection and correct as necessary 2 Check the M4 connector for proper drive coupling and correct as necessary 3 M4 operation check PRCB PJ12 3 to 6 D 8 4 Change M4 5 Change PRCB Relevant electrical pa...

Page 331: ...as necessary 2 Check the M1 connector for proper drive coupling and correct as necessary 3 M1 operation check PRCB PJ11 3 to 6 B 8 4 Change M1 5 Change PRCB Relevant electrical parts Cooling fan motor...

Page 332: ...verload and correct as necessary 3 FM10 operation check PRCB PJ3 5 REM PRCB PJ3 7 LOCK E 7 4 Change FM10 5 Change PRCB Relevant electrical parts Media feed motor M1 Printer control board PRCB PC contr...

Page 333: ...PRCB PJ11 for proper connection and correct as necessary 2 Check the M2 connector for proper drive coupling and correct as necessary 3 Check the connector between IDC PRCB PJ19 for proper connection a...

Page 334: ...roper drive coupling and correct as necessary 3 Check the connector between PS17 PRCB PJ26 for proper connection and correct as necessary 4 Check the connector between SD1 relay CN25 PRCB PJ13 for pro...

Page 335: ...connector between PH unit PRCB PJ18 for proper connection and cor rect as necessary 2 Check the connector between PH unit MFPB 2 CN15 for proper connection and correct as necessary 3 Change PH unit 4...

Page 336: ...nlock the lock lever if it is locked 2 Check the M101 connector for proper con nection and correct as necessary 3 Check M101 for proper drive coupling and correct as necessary 4 Check the PRCB connect...

Page 337: ...connector for proper connection and correct as necessary 4 Check for proper connection between PRCB and MFPB 1 and correct as neces sary 5 Change MFPB 1 6 Change PRCB Relevant electrical parts FAX boa...

Page 338: ...ectri cal component 1 Select Service Mode o BK Clear and execute the BK Clear function 2 Check the connector between MFPB 1 PJ108 PRCB PJ52 for proper connection and correct as necessary 3 Change PRCB...

Page 339: ...tom is evident cor rect the scanner unit 2 Check the MFPB 1 connector for proper connection and correct as necessary 3 Change scanner unit 4 Change MFPB 1 Relevant electrical parts Print control board...

Page 340: ...or proper connection and correct as necessary 3 Check the MFPB 2 connector for proper connection and correct as necessary 4 Check for proper connection between MFPB 1 and MFPB 2 and correct as nec ess...

Page 341: ...and correct as necessary 3 Change MFPB 2 Relevant electrical parts MFP board 2 MFPB 2 Step Action WIRING DIAGRAM Control signal Location electri cal component 1 Reboot the main body 2 Check the MFPB...

Page 342: ...crease the available range for user space 3 Check the HDD connector for proper con nection and correct as necessary 4 Format HDD with SYS DEFAULT MENU HDD FORMAT 5 Change HDD 6 Change MFPB 2 Relevant...

Page 343: ...ary 4 Format HDD with SYS DEFAULT MENU CARD FORMAT 5 Change compact flash 6 Change MFPB 2 Relevant electrical parts MFP board 2 MFPB 2 Step Action WIRING DIAGRAM Control signal Location electri cal co...

Page 344: ...s MFP board 2 MFPB 2 Print control board PRCB Step Action WIRING DIAGRAM Control signal Location electri cal component 1 Reboot the main body 2 Check the MFPB 1 connector for proper connection and cor...

Page 345: ...1 3 Is DC3 3 V being output from PJ1 on PRCB D 5 NO Check the wiring from the CN4DCPU to PJ1PRCB 4 Is DC24 V being output from P101 on MFPB 1 E 2 YES Change MFPB 1 5 Check the wiring from the Pj108MFP...

Page 346: ...upply DCPU Printer control board PRCB Step Check item WIRING DIAGRAM Location Result Action 1 Is the power source voltage applied across CN1 on DCPU E 6 NO Check the wiring from the wall outlet to inl...

Page 347: ...er If you do not hear the beep sound the number you call is not a fax number Cause Action The faxes can not be sent due to the error message Check the latest TX result in TX result report If it displa...

Page 348: ...will be failed Please call your receiver for confirmation Cause Action The original glass of TX machine is dirty Clean the original glass Wipe the glass with a soft dry cloth Cause Action The TX densi...

Page 349: ...the ADMIN MANAGEMENT mode Cause Action The recipient password has been set Set MEMORY RX MODE back to OFF UTILITY FAX RX OPERATION MEMORY RX MODE Cause Action RX machine is set as MANUAL RX mode Set R...

Page 350: ...TE The poor image quality of received fax may be caused by the TX machine Cause Action When sender scan the original document which the paper size is too big You can use the REDUCTION RX function to a...

Page 351: ...to the TEL jack of machine Cause Action The phone line cable from wall jack to machine connects incorrectly Make sure the phone line cable from wall jack to machine connects to the LINE jack of machin...

Page 352: ...or 4 transmission is retried In other case transmission is canceled without retry 20 2 2 Error occurring during transmission The transmission error before Phase B performs redial according to the redi...

Page 353: ...sec or in no ECM mode one decoding line over 6 sec 0021 File full 0022 Owing to noise interference on the line receiving side can not receive correct data within specified time no ECM 0023 Received P...

Page 354: ...e signal within 6 seconds after sending CFR 0058 Can not detect image signal within 6 seconds after modem enter to primary phase in V 34 005A Modem can not detect any correct ECM frame within 3 minute...

Page 355: ...e out during transmit ECM frame or RCP command 0095 Wrong ID number when Polling RX 0099 Remote side disconnect after primary channel 009A Can not detect any signal after sending CI signal 009C Receiv...

Page 356: ...CN after sending PPS_EOP signal 00D3 Received DCN after sending PPS_NULL signal 00D4 Received DCN after sending PPS_EOM signal 00D5 T5 timeout 00D8 Can not detect correct phase 3 signal for polling wi...

Page 357: ...any response in RR response procedure after sending EOR_MPS 00F5 At phase D transmitting units out EOR_EOP 3 times consecutively but receive no answer 00F6 Received incorrect response after sending E...

Page 358: ...bytes NOTE The default setting is 0 DIS signal length 8 bytes Definition Received DIS after sending DIS signal Solution 1 The cause is the sender does not place the original document correctly for fax...

Page 359: ...rovide it to technical center ask for analyzing the information Definition No energy on line over 6 sec within phase C before any corrected ECM frame Solution 1 Ask sender resend the FAX again 2 Check...

Page 360: ...dial tone detect before dial Definition Can not receive any signal within 6 sec at phase D Solution 1 Ask sender resend the FAX again 2 Check the line condition whether is too noisy if necessary pleas...

Page 361: ...lace a new telephone line or contact your telecom service provider 2 Print out the protocol report and provide it to technical center ask for analyzing the information 3 Boost the TX level of sender s...

Page 362: ...which response with ERR signal Solution 1 Print out the protocol report and provide it to technical center ask for analyzing the information Definition Can not receive correct signal after sending ERR...

Page 363: ...eck the line condition whether is too noisy if necessary please replace a new telephone line or contact your telecom service provider 2 Change the machine setting to ECM OFF and then ask sender resend...

Page 364: ...noisy if necessary please replace a new telephone line or contact your telecom service provider 2 Change the machine RX speed to V 17 and then ask sender resend again 3 Print out the protocol report...

Page 365: ...o noisy if necessary please replace a new telephone line or contact your telecom service provider 2 Change the machine setting to ECM OFF and then ask sender resend again 3 Print out the protocol repo...

Page 366: ...or analyzing the information Definition Modem disconnect in phase D after our side sending out flags sequence in control channel Solution 1 Check the line condition whether is too noisy if necessary p...

Page 367: ...ew telephone line or contact your telecom service provider 3 Change the machine RX speed to V 17 and then ask sender resend again 4 Boost the TX level of sender s machine 5 Print out the protocol repo...

Page 368: ...ical center ask for analyzing the information Definition Detected FSK signal but can not receive any signal within 35 seconds Solution 1 Check the line condition whether is too noisy if necessary plea...

Page 369: ...33 6 then resend again 2 Print out the protocol report and provide it to technical center ask for analyzing the information Definition Receiver s protocol of DIS is received but remote side can not re...

Page 370: ...e TX level of sender s machine 3 Print out the protocol report and provide it to technical center ask for analyzing the information Definition Can not received any response from other side after sendi...

Page 371: ...hase 2 signal after our side sending CJ signal within 30 seconds Solution 1 Check the line condition whether is too noisy if necessary please replace a new telephone line or contact your telecom servi...

Page 372: ...essary please replace a new telephone line or contact your telecom service provider 2 Boost the machine TX level 1 3 Change the machine TX speed to V 17 then resend again 4 Print out the protocol repo...

Page 373: ...FAX again 3 Change the machine TX speed to V 17 then resend again 4 Print out the protocol report and provide it to technical center ask for analyzing the information Definition At phase D transmittin...

Page 374: ...2 Print out the protocol report and provide it to technical center ask for analyzing the information Definition After sending EOP signal the received is DCN signal Solution 1 Resend the FAX again 2 Pr...

Page 375: ...echnical center ask for analyzing the information Definition Received DCN after sending PPS_EOM signal Solution 1 Print out the protocol report and provide it to technical center ask for analyzing the...

Page 376: ...one line or contact your telecom service provider 2 Boost the TX level of sender s machine 3 Boost the machine TX level 1 4 Print out the protocol report and provide it to technical center ask for ana...

Page 377: ...ine condition whether is too noisy if necessary please replace a new telephone line or contact your telecom service provider 2 Boost the TX level of sender s machine 3 Boost the machine TX level 1 4 P...

Page 378: ...OM Solution 1 Change the machine setting to ECM OFF then resend again 2 Print out the protocol report and provide it to technical center ask for analyzing the information Definition Can not receive an...

Page 379: ...ponse after sending EOR_MPS Solution 1 Resend the FAX again 2 Print out the protocol report and provide it to technical center ask for analyzing the information Definition Received ERR signal after se...

Page 380: ...sary please replace a new telephone line or contact your telecom service provider 2 Change the machine setting to ECM OFF then resend again 3 Boost the TX level of sender s machine 4 Boost the machine...

Page 381: ...hen resend again 3 Boost the TX level of sender s machine 4 Boost the machine TX level 1 5 Adjust the SOFT SW12 6 7 to 11 while receiving 4 PPR the speed will down 6 Print out the protocol report and...

Page 382: ...connect correctly YES Go to step 3 NO Connect it correctly 3 Is there a paper jam YES Clear the paper jam NO Go to step 4 4 Is the machine set to receive faxes manually YES Set the machine to automat...

Page 383: ...FAXB Step Check item Result Action 1 Turn OFF and ON the power switch NO Go to step 2 2 Is the telephone line connect correctly YES Go to step 3 NO Connect it correctly 3 Is the handset lifted YES Pl...

Page 384: ...and ON the power switch NO Go to step 2 2 Is the handset broken YES Change the handset on the hook NO Go to step 3 3 Is the input current from PBX not enough YES Increase the input current from PBX N...

Page 385: ...ment the machine can not fax properly Review the following information to determine why machine can not fax properly in VoIP system environment A Troubleshooting procedure Step Check item Result Actio...

Page 386: ...ed server could not be accessed 0109 WRONG PASSWORD SMB Server 010A WRONG PASSWORD SMTP Server 010B WRONG PASSWORD POP3 Server 010D SERVER MEMORY FULL SMTP Server The memory of the SMTP server has bec...

Page 387: ...ermine whether the image problem is attrib utable to the scanner or printer system Evaluation procedure B Initial check items 3 If the printer is responsible for the image problem let the machine prod...

Page 388: ...DA White lines White bands Color bands Color lines Step Section Check item Result Action 1 Original Original is damaged or dirty YES Change original 2 ADF Original pad is dirty YES Clean 3 Original gl...

Page 389: ...p Section Check item Result Action 1 Original Original is damaged or dirty YES Change original 2 ADF Original pad is dirty YES Clean 3 Original glass Original glass is dirty YES Wipe the surface clean...

Page 390: ...A02EF4C509DA AA AA Step Section Check item Result Action 1 Original Original is damaged or dirty YES Change original 2 ADF Original pad is dirty YES Clean 3 Original glass Original glass is dirty YES...

Page 391: ...ginal 2 ADF Original pad is dirty YES Clean 3 ADF does not lie flat YES Change ADF if it is deformed or hinges are broken 4 Original glass Original glass is dirty YES Wipe the surface clean with a sof...

Page 392: ...tep Section Check item Result Action 1 Original Original does not lie flat YES Change original 2 ADF ADF does not lie flat YES Change ADF if it is deformed or hinges are broken 3 Original glass Origin...

Page 393: ...ection A Typical faulty images B Troubleshooting procedure A02EF4C512DA AA AA AA Step Section Check item Result Action 1 Original Original does not lie flat YES Change original 2 ADF ADF does not lie...

Page 394: ...Result Action 1 Original Moire distortions recur even after the orientation of original has been changed NO Change the original orientation 2 Basic screen QUALITY MODE Moire distortions recur even af...

Page 395: ...EF4C514DA AA Step Section Check item Result Action 1 Original Original is skew YES Reposition original 2 Original glass Original glass is in positive contact with the flat spring without being tilt NO...

Page 396: ...e A Typical faulty images B Troubleshooting procedure A02EF4C515DA ABCDE ABCDE ABCDE ABCDE ABCDE Step Section Check item Result Action 1 Installation Machine is installed on a level sur face NO Reinst...

Page 397: ...cal faulty images B Troubleshooting procedure A02EF4C516DA ABCDE ABCDE ABCDE ABCDE ABCDE Step Section Check item Result Action 1 Original glass Original Glass is dirty YES Wipe the surface clean with...

Page 398: ...hooting procedure A02EF4C518DA Blank copy Black copy Step Section Check item Result Action 1 Cable connecting scanner and printer Connector P103 on MFPB 1 are connected properly with no pins bent NO R...

Page 399: ...When printing thick paper black lines appear YES Select SERVICE MODE o ADJUST o THICK MODE and set QUALITY MODE 3 Imaging unit The surface of the PC drum is scratched YES Change imaging unit 4 Dirty...

Page 400: ...rection is sharp NO Clean the electrostatic charger wire 2 Imaging unit The surface of the PC drum is scratched YES Change imaging unit 3 Dirty on the outside YES Clean 4 Contact terminals make good c...

Page 401: ...imaging unit 2 Dirty on the outside YES Clean 3 PH unit The surface of the PH window is dirty YES Clean with cleaning jig 4 Transfer roller unit Transfer roller is installed properly NO Reinstall 5 T...

Page 402: ...ES Clean 3 PH unit The surface of the PH window is dirty YES Clean with cleaning jig 4 Transfer roller Check that the spring does not come off during the pressure oper ation of the transfer roller NO...

Page 403: ...C sensor is dirty YES Clean 2 PH unit The surface of the PH window is dirty YES Clean with cleaning jig 3 Transfer belt unit Transfer belt unit makes positive contact with plates on rails NO Check and...

Page 404: ...lt Action 1 Photo density Original type and screen pattern are selected properly NO Change screen pattern 2 PH unit The surface of the PH window is dirty YES Clean with cleaning jig 3 IDC sensor The s...

Page 405: ...he IDC sensor is dirty YES Clean 2 Imaging unit Dirty on the outside YES Clean 3 PH unit The surface of the PH window is dirty YES Clean with cleaning jig 4 Printer control board PRCB Check the connec...

Page 406: ...ont side or high density section YES See P 360 2 There is void area at the rear side section YES Perform TRANSFER POWER of ADJUST under SERVICE MODE 3 Imaging unit The surface of the PC drum is scratc...

Page 407: ...y images B Troubleshooting procedure A02EF4C524DA AA AA Step Section Check item Result Action 1 Imaging unit Developing bias contact terminal makes good connection NO Clean contact terminal and check...

Page 408: ...images B Troubleshooting procedure A02EF4C511DA Step Section Check item Result Action 1 PH unit The surface of the PH window is dirty YES Clean with cleaning jig 2 Imaging unit Dirty on the outside YE...

Page 409: ...Imaging unit Coupling of drum unit drive mech anism is installed properly NO Check and correct drive transmitting coupling Change imaging unit 3 The PC drum charge corona voltage contact or PC drum g...

Page 410: ...ge There is any stain or breakage on the drive section of the toner cartridge YES Clean replace the toner cartridge 4 Imaging unit There is any stain damage or abrasion on the PC drum YES Change the i...

Page 411: ...lvent See Maintenance 3 Transfer belt is dirty or scratched YES Clean dirty belt with a soft cloth Change transfer belt unit if belt is damaged 4 Cleaning blade is not effective in removing toner comp...

Page 412: ...elt with a soft cloth Change transfer belt unit if belt is damaged 3 Transfer roller unit Transfer roller is dirty or scratched YES Change transfer roller unit 4 Paper path There is foreign matter on...

Page 413: ...nt on the transfer belt YES Clean it with the tender cloth or paper which is dusted with the toner 2 Transfer belt is dirty or scratched YES Clean dirty belt with a soft cloth Change transfer belt uni...

Page 414: ...nsfer belt YES Clean it with the tender cloth or paper which is dusted with the toner 2 Transfer belt is dirty or scratched YES Clean dirty belt with a soft cloth Change transfer belt unit if belt is...

Page 415: ...m its package 2 Transfer belt unit Terminal is dirty YES Clean 3 Transfer roller unit Transfer roller is installed properly NO Reinstall 4 Charge neutralizing needle is not separated and ground termin...

Page 416: ...2 Transfer belt unit Terminal is dirty YES Clean 3 Transfer roller unit Transfer roller is installed properly NO Reinstall 4 Charge neutralizing needle is not separated and ground terminal is connect...

Page 417: ...ign matter is evident on the transfer belt YES Clean it with the tender cloth or paper which is dusted with the toner 3 Transfer belt is dirty or scratched YES Clean dirty belt with a soft cloth Chang...

Page 418: ...ter is evident on the transfer belt YES Clean it with the tender cloth or paper which is dusted with the toner 4 Transfer belt is dirty or scratched YES Clean dirty belt with a soft cloth Change trans...

Page 419: ...t on the transfer belt YES Clean it with the tender cloth or paper which is dusted with the toner 3 Transfer belt is dirty or scratched YES Clean dirty belt with a soft cloth Change transfer belt unit...

Page 420: ...F C F C F C F Offset Poor fusing performance Step Section Check item Result Action 1 Paper Paper type does not match YES Change the setting 2 ADJUSTo TEMPERATURE SERVICE MODE Changing fusing temperatu...

Page 421: ...F4C529DA Blurred image Brush effect Step Section Check item Result Action 1 Paper Paper is damp YES Change paper to one just unwrapped from its package 2 Paper type does not match YES Change the setti...

Page 422: ...th There is foreign matter on paper path YES Remove foreign matter 3 Fuser unit Fusing entrance guide plate is scratched or dirty YES Clean or change 4 Lower fusing roller is scratched or dirty YES Ch...

Page 423: ...e is any stain or breakage on the drive section of the toner car tridge YES Clean replace the toner cartridge 4 Imaging unit There is any stain damage or abrasion on the PC drum YES Change the imaging...

Page 424: ...Symptom in each load Trouble code and others F1 SOS sensor No function 0310 Laser diode F2 CL1 Media feed clutch No function Misfeed at tray 3 1 CL2 Conveyance clutch M1 Media feed motor ICP1 FM10 DC...

Page 425: ...l Target part name When ICP trips Symptom in each load Trouble code and others FU101 DC power supply circuit DC power supply does not supply power Power switch is not turned ON FU191 Heater circuit Th...

Page 426: ...T DRAWING 383 APPENDIX APPENDIX 24 PARTS LAYOUT DRAWING 24 1 Main body 1 Printer control board PRCB 4 MFP board 2 MFPB 2 2 DC power supply DCPU 5 MFP board 1 MFPB 1 3 FAX board FAXB 6 High voltage uni...

Page 427: ...lutch CL1 4 Main motor M2 14 Developing motor M1 5 Registration clutch CL3 15 Color PC drum motor M4 6 2nd transfer release solenoid SD2 16 1st transfer release solenoid SD1 7 Duplex conveyance roller...

Page 428: ...PS6 15 Waste toner near full sensor PS12 5 Duplex conveyance sensor PS9 16 Toner level sensor M PS14 6 Media full sensor PS7 17 Toner level sensor Y PS13 7 Exit sensor PS8 18 Tray2 media empty sensor...

Page 429: ...24 PARTS LAYOUT DRAWING Field Service Ver 1 1 May 2011 386 APPENDIX 24 2 ADF 1 DF transport motor M100 2 Relay board 1 REYB 1 A2YFF5C004DA 1 2 d Color MF2400...

Page 430: ...X 24 3 Lower feeder unit option 1 Conveyance clutch CL2 5 PC control board PCCB 2 Right door sensor PS5 6 Media size switch SW1 3 Media feed sensor PS3 7 Media feed motor M1 4 Media empty sensor PS1 8...

Page 431: ...board PRCB A2YFF5C005DA PJ5 26pin PJ4 25pin PJ7 2pin PJ10 7pin PJ11 13pin PJ12 6pin PJ9 4pin PJ13 2pin PJ26 3pin PJ3 7pin PJ8 20pin PJ2 2pin PJ1 6pin PJ14 5pin PJ15 9pin PJ16 7pin PJ17 2pin PJ18 19pi...

Page 432: ...25 CONNECTOR LAYOUT DRAWING 389 APPENDIX 25 2 MFP board 1 MFPB 1 A2YFF5C006DA P104 24pin CN102 20pin P113 4pin P114 16pin P108 26pin P110 4pin P106 4pin P107 4pin P103 16pin P102 6pin P101 2pin P115 1...

Page 433: ...WING Field Service Ver 1 1 May 2011 390 APPENDIX 25 3 MFP board 2 MFPB 2 25 4 FAX board FAXB A2YFF5C007DA CN5 4pin CN16 26pin CN1 4pin CN23 13pin CN15 13pin A2YFF5C008DA P801 16pin CN1 4pin CN2 4pin P...

Page 434: ...5 3 CN23 H 3 12 CN28 I 3 4 CN35 G 7 13 CN27 I 3 5 CN34 G 7 14 CN25 C 7 6 CN33 F 7 15 CN43 E 6 7 CN32 F 7 16 CN29 I 3 8 CN18 E 3 17 CN2 C 7 9 CN16 D 3 Description Number of Pin Possible to confirm by...

Page 435: ...motor M5 Main motor M2 Color PC drum motor M4 Developing motor M1 Registration clutch CL3 Registration roller nsfer release sensor PS17 sfer release solenoid SD2 d transfer release operation 2nd tran...

Page 436: ...SERVICE MANUAL Color Printer Code Y113750 1 SERVICE MANUAL PF P09...

Page 438: ...to the left of the revised section A number within represents the number of times the revision has been made To indicate clearly a section revised show in the lower outside section of the correspond i...

Page 439: ...be disassembled and adjusted 4 3 2 Disassembly reassembly parts list 6 3 3 Cleaning parts list 6 3 4 Disassembly reassembly procedure 6 3 4 1 Rear cover 6 3 4 2 Rear right cover 7 3 4 3 Lower feeder...

Page 440: ...Lower Feeder Unit PF P09 OUTLINE MAINTENANCE Field Service Ver 1 1 May 2011 ii ADJUSTMENT SETTING Blank Page...

Page 441: ...paration by a small diameter roller with torque limiter Document alignment Center Media size B5S JIS Executive LetterS A4S Letter Plus G Legal Legal Media type Plain paper 60 to 90 g m2 16 to 24 lb Re...

Page 442: ...1 PRODUCT SPECIFICATIONS Field Service Ver 1 1 May 2011 2 Lower Feeder Unit PF P09 OUTLINE Blank Page...

Page 443: ...AINTENANCE PROCEDURE 2 1 Feed section 2 1 1 Replacing the tray3 feed roller A Periodically replaced parts cycle Tray3 feed roller Every 300 000 counts B Procedure 1 Slide out tray3 2 Lock the media li...

Page 444: ...esistors on boards for which no adjusting instructions are given in Adjustment Setting D Removal of PWBs CAUTION When removing a circuit board or other electrical component refer to Handling of PWBs a...

Page 445: ...d the option When mounting an option on the machine be careful about the clearance between the machine and the option You may be injured with your finger or hand pinched between the machine and the op...

Page 446: ...lower feeder unit from the machine See P 7 2 Remove four screws 1 and remove the rear cover 2 Section Part name Ref page Exterior parts Rear cover P 6 Rear right cover P 7 Unit Lower feeder unit P 7...

Page 447: ...ee P 7 2 Remove two screws 1 and remove the rear right cover 2 3 4 3 Lower feeder unit NOTE Whenever removing or reinstalling the Lower Feeder Unit be sure first to unplug the power cord of the printe...

Page 448: ...machine See P 7 2 Remove the rear cover See P 6 3 Disconnect five connectors 1 from the PC control board 4 Remove four screws 1 and remove the PC control board 2 3 4 5 Media feed motor M1 1 Remove th...

Page 449: ...it from the machine See P 7 2 Remove the rear cover See P 6 3 Remove the rear right cover See P 7 4 Remove the media feed motor See P 8 5 Open the right door 6 Remove two screws 1 and remove the prote...

Page 450: ...Service Ver 1 1 May 2011 10 Lower Feeder Unit PF P09 MAINTENANCE 9 Remove five screws 1 and remove the gear fixing metal plate 2 10 Disconnect the connector 1 and remove the media feed clutch 2 A0WJF...

Page 451: ...nit from the machine See P 7 2 Remove the rear cover See P 6 3 Remove the rear right cover See P 7 4 Remove the media feed motor See P 8 5 Open the right door 6 Remove two screws 1 and remove the prot...

Page 452: ...Lower Feeder Unit PF P09 MAINTENANCE 9 Remove five screws 1 and remove the gear fixing metal plate 2 10 Disconnect the connector 1 11 Remove the C ring 1 and the E ring 2 and remove the conveyance clu...

Page 453: ...procedure is isopropyl alcohol 3 5 1 Tray3 media feed rollers 1 Slide out tray3 2 Wipe the tray3 media feed roller 1 clean of dirt using a cleaning pad dampened with alcohol 3 5 2 Conveyance roller 1...

Page 454: ...3 OTHER MAINTENANCE ITEM Field Service Ver 1 1 May 2011 14 Lower Feeder Unit PF P09 MAINTENANCE Blank Page...

Page 455: ...humidity direct sunlight ventilation etc levelness of the installation site The original has a problem that may cause a defective image The density is properly selected The original glass slit glass o...

Page 456: ...s in the main scan direction and the following setting does not resolve a problem SERVICE MODE o ADJUST o LEFT ADJUST 1 Remove the tray See P 7 2 Loosen two screws 1 3 Loosen two screws 1 4 Watching t...

Page 457: ...UPDATINGSTATUS DATE UPDATEDPAGES PAGES CODE 12 2011 1ST EDITION 457 Y113750 1...

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