Olivetti PF-P09, Service Manual

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20. FAX ERROR Field Service Ver. 1.1 May 2011
304
TROUBLESHOOTING
20. FAX ERROR
20.1 When faxing is not performed correctly
• To explain the solution when faxing is not performed correctly.
NOTE
•
d-Color MF2400 does not support the “ISDN/DSL/ADSL” line officially, it may cause
the fax failed in such user environment.
20.1.1 Can not send a fax
• To explain the solution when fax can not be sent.
A0FDF4E511DA
Is operation correct?
YES
Is TX result report printed out?
YES
Does the phone line have any
problem?
NO
Cause
Action
Wrong fax number.
Please check your fax number, then try again.
Cause
Action
The number you dial is not a fax number.
Make a phone call by your fax number. If you do
not hear the beep sound, the number you call is
not a fax number.
Cause
Action
The faxes can not be sent due to the error message.
Check the latest TX result in “TX result report” .
If it displayed the error code, please refer to the
“Error code list” for solutions.
Cause
Action
The phone line cable connects incorrectly.
Machine has two phone line jacks, if you use
incorrect one, the TX will be failed.
If the phone jack is correctly install, you can hear
dial tone when press down the “On hook” key.
Cause
Action
The dialing setting is incorrect.
Set appropriate dialing type in TX machine as your
actual phone line network capability. (DTMF/PULSE)
Cause
Action
The phone line system has problems.
Test your phone line system by using a telephone.
If the phone number can not be called out, your
phone line system may have some problems, not
fax machine.
d-Color MF2400