Olivetti PF-P09, Service Manual

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Field Service Ver. 1.1 May 2011 20. FAX ERROR
315
TROUBLESHOOTING
20.4 Error codes and corresponding solution
• The following tables contain the fax error codes. An error code can have more than one
definition (cause), and more than one solution.
NOTE
• <*1>: Please enter service mode to boost TX level of
d-Color MF2400 .
(SERVICE MODE
o
TX LEVEL)
20.4.1 Reception error code (0001-0072)
(1) Error code: 0001
(2) Error code: 0003
(3) Error code: 0013
(4) Error code: 0014
(5) Error code: 0016
Definition Manual receive mode, nothing G3 signal received within 35 sec.
Solution 1. Check whether the sender is the FAX machine or not.
2. Check whether the telephone line is connect correctly or not.
3. Check the line condition whether is too noisy, if necessary, please replace a new
telephone line or contact your telecom service provider.
4. Boost the TX level of sender's machine.
5. Boost the machine TX level. <*1>
6. Set SOFT SW21 [3] to “1” (DIS signal length = 4 bytes).
NOTE
• The default setting is “0” (DIS signal length = 8 bytes).
Definition Received DIS after sending DIS signal.
Solution 1. The cause is the sender does not place the original document correctly for fax-
ing.
Ask sender put the original document correctly and resend the FAX again.
Definition Can not receive carrier within 6 sec. after sending CFR in data phase C.
Solution 1. Check the line condition whether is too noisy, if necessary, please replace a new
telephone line or contact your telecom service provider.
2. Boost the TX level of sender's machine.
3. Boost the machine TX level. <*1>
Definition Can not receive T.30 signal after sending FTT signal.
Solution 1. Ask sender resend the FAX again.
2. Check the line condition whether is too noisy, if necessary, please replace a new
telephone line or contact your telecom service provider.
3. Boost the TX level of sender's machine.
4. Boost the machine TX level. <*1>
Definition Receive DCN signal after sending FTT signal.
Solution 1. Ask sender resend the FAX again.
2. Print out the protocol report, and provide it to technical center, ask for analyzing
the information.
d-Color MF2400