Oce CS9350, Manual

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CS9350 User’s Guide
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Chapter 7 Troubleshooting
If the error not included in any items of this section occurs, contact your local Océ representative.
NOTE

If you want to receive product warranty, prepare the warranty certificate.
If the warranty certificate is not presented, the repair will not be covered by the warranty
even if within the warranty period.
If you have signed a maintenance service contract, prepare that or a similar document.
7.1 Malfunctions and failures
7.1.1 Problems in installation and introduction
(1) Cannot perform the initial ink charge
(2) Ink does not come out after initial ink charge
N° Possible cause Remedy Reference
1 Is the front cover open or media loading lever
raised? Close the front cover, or lower the media
loading lever.
3.4 Loading
media
2 Is the maintenance cover open? Close the maintenance cover.
6.2.4 Cleaning
the cleaning wiper
6.2.5 Cleaning
around the print head
3 Are all four color ink cartridges fully inserted? Fully insert all four color ink cartridges.
6.1.1 Replacing
ink cartridges
N° Possible cause Remedy Reference
1 Is the ink cartridge cold and frozen? Leave the ink bag at room temperature for at
least three hours, and perform cleaning
several times.
6.2.3 Head
cleaning
2 Is the power turned OFF during initial ink
charge? Turn the power ON again and continue initial
ink charge. Installation guide
3 Occasionally, normal printing cannot be
performed after initial ink charge. Perform cleaning several times, and check it
every time.
6.2.3 Head
cleaning