Troubleshooting Overview
Introduction
This section covers general problems that may occur with the printer.
Malfunctions that trigger system error messages can be caused by human
error, a system malfunction, an interface cable malfunction, mechanical
printer malfunction and/or printer firmware failure.
Definition
Printer Errors
Some errors are problems that interfere with the print process but do not
shut down the printer completely. Typically, these errors are problems that
prevent starting a printing job or that interrupt the current print. You
should be able to fix these errors without a service call. Other errors stop
the printer and prevent operation until the error is resolved. The printer
interface informs you as to what is wrong by displaying an error message
on the LCD display. If the error message has an obvious solution, apply the
appropriate remedy. Otherwise note the exact error message and
associated error number and what the printer was doing before the error,
then place a service call.
Basic Troubleshooting
Troubleshooting helps you locate the source of errors and fix common
problems that can arise during printing.
Troubleshooting Areas:
• Printer behavior
• Print quality
• Data transfer
Example 1
If There is No Power
Is the printer connected to a working power source?
The service should be a dedicated supply that is not susceptible to voltage
fluctuations. This service must be provided via an independent, double
pole, fused circuit breaker and a circuit ground (computer grade) located
near the machine. The service should meet all local and national standards
for this type of installation. The circuit breaker should be clearly labeled,
Troubleshooting Overview
216
Chapter 11 - Error Handling and Troubleshooting
User Manual: Arizona (AZ) 440 GT, AZ 440 XT, AZ 460 GT, AZ 460 XT, AZ 480 GT, AZ 480 XT - Rev. B, 4/2013
