Norstar DR5, Installer'S Manual

Page: 289 / 534

Call Display services 7
We strongly recommend that you limit the number of users
logging calls for the same line, as this would be confusing. For
example, if two users are logging calls for the same line, they do
not know who the call was originally intended for nor are both
Call Logs updated when one of the users returns a customer’s
call. Potentially a customer could be called back twice.
There are few situations where the same call needs to be logged
at more than one set.
Recommended configuration 1
The Central Answering Position (CAP) has all lines appearing at
the CAP set. Incoming calls are first answered on the CAP set
and then transferred to the required destination.
The Attendant wants to track all calls unanswered on the system,
during working hours and after hours. The users want to capture
in their Call Log, any calls which they did not answer at their set
and be able to return those calls from the log.
The CAP position logs
No
answered
on all lines and the
users log calls
Unanswered
In this configuration the
user will log calls transferred to them via intercom (l/C) from the
attendant or another user, even though the administration setting
is
N).
Thus the entries in their Call Log are
specifically meant for them.
Modular System Coordinator Guide