Norstar DR5 Installer'S Manual Download Page 225

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Problems with features

219

Problems with features

In general, when you try to use a

feature and it does not

work, test ‘your lines first to ensure that other feature codes are
working.

Follow the procedures in the Troubleshooting overview and the
Installation check sections before proceeding.

Problem descriptions

The following is a list of common feature problems that may
occur in a

system.

button cannot be programmed

1. Refer to the Telephone features chapter.

If the display shows

full

, there is no memory left

for

buttons.

If the display shows

denied,

someone may be

programming changes. Wait five minutes, then try again to
program the buttons.

Run a Maintenance session and look at the events shown
under

Test.

Remote feature code gets no response

Possible problem

user has called into another

system and is

trying to activate a remote feature but gets no response after

dialing the feature code. The

user may have pressed the

Feature button to activate the remote feature.

Solution

1. Make sure that remote callers are dialing the feature code

correctly. Only the asterisk (*) character, followed by the
feature code, can activate a remote feature.

Modular DR5 Installer Guide

Summary of Contents for DR5

Page 1: ...ttttttttttttttttttttttttttttttttttttttttt Modular DR5 Installer Guide http stores ebay com UsefulCDs ...

Page 2: ......

Page 3: ...ded layout System hardware configuration Mounting a module installing the Feature Cartridge Installing an Expansion Cartridge Installing a Trunk Cartridge Upgrading the Software Cartridge Wiring Cable routing in the cable trough Connecting internal wiring Connecting external lines Connecting DS 30 cables Emergency telephones Connecting emergency telephones Testing the emergency telephones Norstar ...

Page 4: ...ng on the wiring charts Norstar system numbering plan KSU wiring charts Station Module wiring chart Loop Start or Cl Trunk Cartridge wiring chart E M or DISA Trunk Cartridge wiring chart Using the E M DISA wiring chart DID Trunk Cartridge wiring chart Using the DID wiring chart 75 79 79 79 82 85 86 87 87 91 91 Programming 95 Startup defaults 97 Configuration defaults 97 General administration defa...

Page 5: ...ce 159 Beginning a Maintenance session 160 System Version 161 Port DN Status 163 Examining Port DN Status 164 Module Status 170 Examining Module Status 171 D i a g n o s t i c s 176 Running Diagnostics 177 System Test Log 180 Examining the System Test Log 180 System Administration Log 183 Examining the System Administration Log 183 Alarm codes 185 If you see an alarm code 185 Event messages 190 De...

Page 6: ...elephone Prime telephone gets misdialed calls Selected line shows Not in service Selected line pool shows No free lines Problems with features Problem descriptions Network telephone trouble for remote users Calling directly to Norstar Calling Norstar through DISA Using Norstar remote features Calling through Norstar to another system Problems with optional equipment Analog Terminal Adapter ATA Aux...

Page 7: ...ure Norstar uses enhanced trunking to join other Norstar or customer equipment in a private network Authorized users can also access tie lines Central Office lines and Norstar features from outside the Norstar system I Private network Norstar i Public network Norstar as an OPX Norstar can be used as an off premise extention OPX from a PBX In order to support this application the OPX lines must be ...

Page 8: ...cess to tie lines Centrat Office lines and system features by setting up a specific Class of Service for each type of caller l restrict outgoing calls to certain telephone numbers or area codes by applying dialing filters to lines and telephones and a screen remote callers by configuring trunks to answer with DISA a system response that requires callers to enter a valid password Unified dialing pl...

Page 9: ...star telephones l call into the Norstar system and select outgoing tie lines to access other nodes in the private network 0 call into the Norstar system and select outgoing Central Office lines to access the public network and 0 call into the Norstar system and use remote features Callers in the Norstar system can a call directly to a specific Norstar telephone 0 select outgoing tie lines to acces...

Page 10: ...ming The numbers can access the system so that callers can then use selected features or call out to another destination calling through the system The numbers can also access target lines that appear on one or more Norstar telephones 2 Target lines incoming calls on one trunk can map onto a number of different target lines These are virtual lines that can appear on a Norstar telephone like any ot...

Page 11: ...of Service password is valid Use a DTMF telephone to enter a target line number the DISA DN a line pool access code or a remote feature code To place an outgoing call select a loop start line by dialing a line pool access code pressing a line button on the telephone or pressing a memory button that has been programmed with a line pool access code Configuration requirements You need one Loop Start ...

Page 12: ... and outgoing tie line access from other systems in the private network to the Norstar system E M trunks can be configured as manual answer or auto answer E fh l S I cartridges Norstar i private network i When a call comes in on a manual answer E M trunk it alerts at all telephones with that line appearance Modular DR5 Installer Guide ...

Page 13: ...r devices with an appearance of that line 0 If the digits map onto the DISA DN you hear a stuttered dial tone and must use a DTMF telephone to enter a valid Class of Service password to get the system dial tone 0 If the digits map onto the Auto DN the number for direct system access you hear the system dial tone and can use a DTMF telephone to enter a target line number the DISA DN a line pool acc...

Page 14: ...he public network to the Norstar system A typical application of these trunks is to map incoming digits onto target line appearances within the Norstar system DID trunks can operate only as auto answer trunks Target lines _ 084 I Norstar r Central office Modular DR5 Installer Guide ...

Page 15: ...ervice password to get the system dial tone If the digits map onto the Auto DN or if the Class of Service password is valid you hear the system dial tone Then you can use a DTMF telephone to enter a target line number a line pool access code or a remote feature code Configurationrequirements You need one DID trunk cartridge for every four DID trunks Each DID Trunk Cartridge has four DID trunks and...

Page 16: ...is applied to an incoming remote access call is determined by 0 the filters that you apply to the incoming trunk or by 0 the Class of Service password that the caller used to gain access to the Norstar system In cases where DISA is not applied to incoming calls the remote caller can change the Class of Service by dialing the DISA DN and entering a Class of Service password To program Class of Serv...

Page 17: ...er Set Filter no long distance b except area codes 212 718 415 no long line 5 distance 4 Dialed digits must pass both the line filter and the set filter The line per set filter overrides the line filter and set filter In this diagram a caller using line 1 could only dial long distance numbers to area codes 212 and 718 A caller using line 3 could not dial any long distance numbers A caller using li...

Page 18: ...ice password For programming instructions see the Programming chapter of this Installer Guide Direct inward system access DISA To control access from the public or private network you can configure auto answer trunks to answer with DISA Remote callers hear a stuttered dial tone and must then enter a Class of Service password that determines what they are allowed to do in the system Auto answer loo...

Page 19: ...ed dialing plan DirectoryNumbers Make sure that the length of your DNs is the same for all the Norstar systems Line pools If the Norstar systems are close to each other geographically you can conserve resources by not duplicating access For example system A has a line pool to New York System B has a line pool to Los Angeles and system C has a line pool to Dallas A Norstar user in system A calls sy...

Page 20: ...E M E M Norstar System D Norstar System C Netwk 8534 Internal 534 Internal 434 For instance the person on System A at telephone 234 can select an Intercom button and dial 7434 This means that telephone 234 has dialed the line pool access code of the trunk to System C and will receive the dial tone of System C The digits 434 then map to the Received number 434 and ring telephone 434 with an appeara...

Page 21: ...ernal call on a target line is transferred to a busy telephone or not answered after a specified number of rings the call automatically rings at the Prime telephone for that line The display shows that the telephone was busy or that the call was not answered Camp on Even when a telephone is busy a call on a target line can be routed to the telephone where it waits in a queue until the telephone is...

Page 22: ... See the Prime Telephone User Card for details Privacy When a Norstar user is on an external call and the Privacy feature is turned on no other Norstar telephone with the same target line can join in on the call If Privacy is turned off another person with the same line can press the line button to join your conversation forming a conference Service Modes When there are fewer people available to a...

Page 23: ...er s goal and what is required to achieve it l A diagram shows the network configuration that supports the application A list shows the Norstar hardware required to support the configuration l Tables show the Configuration and Administration programming required Only those settings that are important to network access are described here L Modular DR5 Installer Guide ...

Page 24: ...083 All of the accountants telephones ring Target line 083 Ms Nelson Accountant Central office Accountant telephone 226 Hardware any version of KSU one Trunk Module one DID Trunk Cartridge Heading Parameter Setting 1 T Line Data Rec d 4321 for Line 083 Line 009 DID 5 System Data Rec d length 4 can be up to 7 digits but must match number of digits sent by Central Office Modular DR5 Installer Guide ...

Page 25: ...D Trunk Cartridge two E M DISA Trunk Cartridges for the three trunks in the line pool to Washington Heading Incoming trunk 1 T Line Data 4 Miscellaneous 5 System Data Parameter Line 009 DISA DN Rec d length Setting DID 5321 4 can be up to 7 digits but must match number of digits sent by Central Office Outgoing trunk 1 T Line Data 4 Miscellaneous 5 Capabilities Line 013 Line type Line pool F E M Po...

Page 26: ...phone number that maps onto the Auto DN at work After hearing the dial tone Gord dials a line pool access code to select a line to the public network He then dials the long distance number r Gord at home Norstar DID Line pool Central office Business client Central office Hardware any version of KSU one Trunk Module one DID Trunk Cartridge Modular DR5 Installer Guide ...

Page 27: ...7 digits but must match number of digits sent by Central Office 5 Capabilities Define dialing filters Define remote access packages Assign a remote filter and remote package to the line Outgoing trunk 1 T Line Data 4 Miscellaneous 5 Capabilities Line 001 Line type Line pool A Loop Pool A 1234 Assign a dialing filter to the line Modular DR5 Installer Guide ...

Page 28: ...as Hardware any version of KSU one Trunk Module one E M DISA Trunk Cartridge Heading Parameter Setting incoming trunk 1 TtWLine Data Rec d Line 009 Ans Mode 4321 for target line 083 E M Auto 5 System Data Rec d length 4 can be up to 7 digits but must match number of digits sent by Central Off ice Call Norstar and select tie lines to other nodes in the private network At a branch office Joan select...

Page 29: ...line filter and remote package to the trunk Outgoing trunk 1 Trk Line Data 4 Miscellaneous 5 Capabilities Line 010 Line type Line pool D E M Pool D 71 up to 4 digits Assign a dialing filter to the trunk Call Norstar and select lines to the public network Liz needs to call long distance to a client in Toronto She selects a tie line to the branch office in Toronto After hearing the dial tone she dia...

Page 30: ...etting Incoming trunk 1 T Line Data 5 Capabilities Line 009 Ans mode E M Auto Define dialing filters Define remote access packages Assign a remote filter and remote package to the trunk Outgoing trunk 1 T Line Data 4 Miscellaneous 5 Capabilities Line 001 Line type Line pool B Loop Pool B 73 up to 4 digits Assign a dialing filter to the line Modular DR5 Installer Guide ...

Page 31: ... the line button for a private E M trunk to the Oregon office This automatically alerts at the line appearance on the telephone of the Oregon sales manager Montana Sales Manager E M Oregon Sales Manager Norstar Norstar Hardware for both systems any version of KSU one Trunk Module one E M DISA Trunk Cartridge Modular DR5 Installer Guide ...

Page 32: ...ng Parameter Setting Outgoing trunk Montana Trunk Data Line 009 Line E M Line Data Line 009 Line type Private Incoming trunk Oregon Trunk Data Line 009 Line Ans mode Line type E M Manual Private Modular DR5 installer Guide ...

Page 33: ...d out on line 003 to the ma r office Whenever a call is redirected the target line and outgoing line will be busy for the duration of the call Hardware Version 2 or higher KSU an E M DISA Trunk Cartridge if the incoming trunk is E M or a DID Trunk Cartridge if the incoming trunk is DID Note Any line appearance on a telephone can be selected as the incoming line to be redirected A target line can n...

Page 34: ...e 009 DID OR Line 013 E M Ans mode Auto 5 System Data Rec d 432 1 for target line 092 Rec d length 4 can be up to 7 digits but must match number of digits sent by Central Office Outgoing trunk 1 T Line Data Line 003 Loop OR Line01 4 E M Branch office set 5 Capabilities Allow redirect Modular DR5 Installer Guide ...

Page 35: ...frequency and electrostatic interference Electricalrequirements Non switched outlet ac outlet located not more than 1 5 m 4 9 ft from the Key Service Unit KSU The actual distance from the KSU to the Power Bar may vary with additional Trunk and Station Modules Do not use an extension cord between the KSU and the power bar For the 110 V system Dedicated 110 V ac nominal 50 60 Hz 15 A minimum service...

Page 36: ...ial attention to the grounding Any problems should be reported to the telephone company in writing Norstar telephone wiring should not leave the buildings as it is not lightning protected Mountingrequirements If a smooth surface is not available cut a backboard large enough to accommodate the system modules and the distribution block The system module physical dimensions are listed in this chapter...

Page 37: ...ic system with up to 24 Norstar telephones and eight external lines The system may also be expanded with any combination of up to six Trunk Modules and or Station Modules LED CO Lines 50 pin connector Feature cartridge 2 parts Cable clips Stations 50 pin connector Expansion cartridge 6 port cartridge shown Half size Cable trough Modular DR5 Installer Guide ...

Page 38: ... Trunk Module can add a maximum of 12 external lines four external lines per Trunk Cartridge Different types of Trunk Cartridges can be mixed in one Trunk Module When mixing Trunk Cartridges use a separate distribution block for each type of Trunk Cartridge Slot for Trunk cartridge face plate removed Protective faceplates covering unused slots LED DS 30 port Cable clip 50 pin connector Trunk cartr...

Page 39: ...ion Module allows up to 16 additional Norstar telephones to be connected to the system A DS 30 cable connects each Station Module to the KSU LED DS 30 port Cable clips 50 pin connector Cable clips Quarter size Cable trough Modular DR5 Installer Guide ...

Page 40: ...le wall space for installing future Trunk and Station Modules S r L bstem dimensions TM SM If possible leave enough room for future expansion 395 mm 15 5 in 698 mm Widths Additional dimensions of Norstar KSU TM SM Dimension KSU TM SM 171 mm 6 7 in Clearance front 346 mm 13 6 in 7 5 Kg 4 3 Kg 16 6 lb 9 5 lb 2 4 Kg 5 3 lb Modular DR5 Installer Guide ...

Page 41: ... bottom for cooling CAUTION All modules must be mounted well above the floor to prevent water damage Sides Mount the distribution block on the left side of the KSU Leave enough room to mount additional Trunk Modules and Station Modules on the right side Front Leave enough room to allow the doors of the modules to open and the cabling to run on the side Between modules The space between two modules...

Page 42: ...runk Modules Trunk Cartridges and Station Modules for expanding the system Possible line and station configurations Note Number of physical lines shown is for Loop Start DID and Cl Trunk Cartridges only E M DISA Trunk Cartridges provide half the number of lines Modular DR5 Installer Guide ...

Page 43: ...pair of numbers indicates lines and telephones for that combination of Trunk Modules and Station Modules The left number is the maximum number of external lines The right number is the maximum number of telephones Examples 8 24 8 lines and 24 telephones KSU without Trunk Modules or Station Modules 12 24 12 lines and 24 telephones KSU lines and telephones plus one Trunk Module and one Trunk Cartrid...

Page 44: ...ule onto the mounting bracket s This facilitates accurate hanging 3 Slide the cable trough s up under the appropriate module s The KSU requires two half size cable troughs A Trunk Module uses one half size cable trough while an Station Module uses a quarter size cable trough 4 Open each cable trough door and let the door swing open 5 Fasten the cable trough to the wall with 25mm long screws Each c...

Page 45: ...Module installation 39 Installing the cable troughs Modular DR5 Installer Guide ...

Page 46: ...hown Cable trough l 2 size Cable trough 1 4 e Station Module CW Note For clarity the illustration shows a KSU a Trunk Module and an Station Module without doors The doors should not be removed during installation or operation Also shown are the Feature Expansion and Trunk Cartridges which are installed later Modular DR5 Installer Guide ...

Page 47: ...e and not the Data Cartridge needs to be replaced CAUTION Do not touch the printed circuit board inside the cartridge casing This is an electrostatic sensitive device J 1 Turn the KSU power OFF before installing or removing a Feature Cartridge 2 Make sure you are wearing a grounding strap when handling Norstar cartridges 3 Insert the Software Cartridge into the Data Cartridge 4 Insert the Feature ...

Page 48: ...s Trunk Modules and or Station Modules to be connected to the system The six port Expansion Cartridge allows the connection of up to six additional Trunk or Station Modules This Cartridge fits into the right slot of the Key Service Unit KSU Two port Expansion Six port Expansion cartridge cartridge Modular DR5 Installer Guide ...

Page 49: ...rostatic sensitive device 1 Make sure that the KSU power is OFF before installing or removing an Expansion Cartridge 2 Remove the cover of the Expansion Cartridge slot in the KSU Use a screwdriver at the bottom of the cartridge slot cover to help detach the cartridge slot cover from the slot 3 Make sure you are wearing a grounding strap when handling any cartridge 4 While holding the latches open ...

Page 50: ... the Cl Trunk Cartridge 4 lines The Loop Start Trunk Cartridge supports regular external lines The E M DISA Trunk Cartridge connects Norstar to a private network The DID Trunk Cartridge supports direct inward dialing on incoming external lines The Cl Trunk Cartridge supports Call Display features on external lines Trunk Cartridges Loop Start E M DISA DID Cl Different Trunk Cartridges can be instal...

Page 51: ...used Trunk Cartridge slot on the Trunk Module Use a screwdriver at the bottom of the cartridge slot cover to detach the cover from a Trunk Cartridge slot Vote The numbers on the cartridge slots indicate the order that the cartridges should be installed If an E M DISA or a DID Trunk Cartridge is installed in slot 1 Emergency telephones cannot be supported 3 Make sure you are wearing a grounding str...

Page 52: ...e NVRAM and prevent the automatic upgrade the following should be done 1 2 3 4 5 Insert the Sofiware Cartridge into the Data Cartridge prior to installing in the system Place the new DR3 Feature Cartridge assembly into a captive KSU with the appropriate Two port or Six port Expansion Cartridge and power up the system Perform the Administration programming appropriate for the customer s site This w...

Page 53: ...ade to DR3 you can continue with the next procedure to upgrade from DR3 to DR5 software Upgrading from DR3 or DR4 1 2 3 Ensure that there is no call activity by informing all Norstar users that the system will briefly be out of operation Turn OFF the KSU power unplug the power cord While wearing a grounding strap remove the Feature Cartridge from the KSU 4 Remove the Software Cartridge from the Da...

Page 54: ...Upper shelf Lower shelf All 25pair cables and DS 30 cables Place 25pair cables in the back Place the DS 30 cables in the front All power cords and the Power Bar s WARNING To avoid electrical shock hazard to personnel or equipment damage observe the following precautions when installing telephone equipment l Never install telephone wiring during a lightning storm l Never install telephone jacks in ...

Page 55: ...per shelf of the cable troughs to the distribution block Note Route the cables straight out to one side of the cable trough in a bundle Use cable ties to secure them to the wall and to support their weight 3 Connect the wires to the appropriate pins on the distribution block Refer to the wiring charts in this Guide 4 Cross connect the KSU and Station Module telephone wires to the corresponding sta...

Page 56: ...le s through the upper shelf of the cable trough to the dis tribution block Note Route the cables straight out to one side of the cable trough in a bundle Use cable ties to secure them to the wall and to support their weight 3 Cross connect the external lines to the distribution block Refer to the KSU and Trunk Module external line wiring charts and wiring arrangement diagrams in this Guide 4 Conn...

Page 57: ... lines and auxiliary equipment wiring Loop Start Cl Trunk Cartridge wiring chart 6 Wire the auxiliary equipment lines separately Refer to the KSU and Trunk Module external line wiring charts and diagrams Note For the Trunk Module the auxiliary equipment line is an Emergency Telephone ET Connecting the KSU Connecting the Trunk external lines Module external lines Norstar as an OPX Norstar can be us...

Page 58: ...e Trunk Module or Station Module 3 Route the cable through the upper shelf of the cable trough to the KSU and up through the cable clip to the Expansion Cartridge 4 L 40 I 30 e Plu TM DS 30 into __ the9 1IGHEST available port and work DOWN Plug SM DS 30 into the LOWEST available port and work UP Plugging in a Trunk Module Plugging in a Station DS 30 cable Module DS 30 cable Modular DR5 Installer G...

Page 59: ... the same for connecting emergency telephones to the distribution block for a KSU or a Trunk Module 1 Wire a modular jack or equivalent to each set of emergency telephone pins on the 50 pin distribution block for KSU or Trunk Module external lines The connections on the distribution block for emergency telephones appear in the wiring charts in this Guide Note The emergency telephone connections wi...

Page 60: ... Check that the external line and emergency telephone connections have been made correctly Ensure that the emergency telephone is not faulty by connecting it directly to the external line and listening for dial tone Verify that there is dial tone on lines 1 and 2 of the KSU and on line 1 of the Trunk Module 3 If all previous steps have been verified and there is still no dial tone at the emergency...

Page 61: ...he line cord to the telephone jack indicated by the following symbol then route the cord through the appropriate cord guide 0 3 Plug the other end of the line cord into the modular jack wired from the distribution block 4 When the telephone is connected to the KSU or Station Module the telephone display and indicators flash briefly while the telephone initializes when the Norstar System is powered...

Page 62: ...the receiver rest 3 Use a screwdriver or similar tool to remove the center knock out panel in the wall mounting base 4 Screw the base to the wall thin end up so that the wall jack projects through the knock out 5 Connect one end of the line cord to the telephone line jack indicated by the symbol below 6 Route the line cord through the appropriate cord guide in the bottom of the telephone 7 Connect...

Page 63: ...lephones 57 Removing the wail mounting base Removing the knock out panel Connecting the line cord Installing the receiver clip Installing the wall mounting base Mounting the telephone Modular DR5 Installer Guide ...

Page 64: ...features Pre printed colored button caps in green or grey Some example pre printed button caps Green caps Grey caps Handsfree Speed Note To make identification of line types easier use preprinted green button caps for lines that support incoming and outgoing calls Use clear button caps for target lines that are incoming only Identifying the telephones 1 Write the individual telephone numbers on th...

Page 65: ...ures are defined however they are automatically assigned to specific buttons as described on this and the following page None of these buttons can be assigned to M7100 Telephones Handsfree Mute This feature appears on the bottom right hand button the bottom button on the M7208 Telephone moving the Intercom button s up one position Intercom Each telephone can have up to eight Intercom buttons They ...

Page 66: ...ts Each column Square Centrex Hybrid and PBX shows the defaults specific to these templates M7100 Telephone For Square Centrex Hybrid and PBX templates the one programmable button on the M7100 Telephone is Last M7208 Telephone The default button assignments for the M7208 Telephone depend on the template applied Hybrid L i n e pool Square Centrex L i n e Line xx j Unej lTransfer 1 L a s t Last No N...

Page 67: ...ttons Dual memory buttons Set 237 m k igEq Set 238 fzq zz F fEEq Fj Ej Fj 1 This example shows defaults for a system with three digit internal numbers These defaults do not actually exist on any telephone as no telephone has an Autodial button for itself The position that would be taken by the Autodial button for itself is blank Template button assignments Modular DR5 Installer Guide ...

Page 68: ...C a l l blank S p e e d blank N o blank L i n k blank Conf Trans blank lTransfer blank piiT blank Pick Up blank C a l l blank FG 1 blank IntBrCOm blank Intercom Hybrid L i n e Fwd pool S p e e d blank I 1 blank S a v e d blank m blank Transfer blank z J blank IPick Up blank X blank p J blank Intercom blank InterCOrn PBX blank Fwd blank ISpeedDialJ blank piFiX blank No blank Conf Trans blank Transf...

Page 69: ...er specifically to the following headings in Administration and Configuration Heading Programmed in I Trk Line Data Capabilities Service Modes Configuration Administration Administration 1 Follow the manufacturer s installation instructions 2 Connect the Auxiliary Ring Generator to the 50 pin distribution block as shown in the wiring charts in this Guide The pins in this chart provide a control co...

Page 70: ...ed low power device such as a radio with a high impedance earphone jack The recommended KSU input level is 1 V rms across an input impedance of 3300 Q 1 Connect the music source and ground to the 50 pin distribution block as shown in the internal wiring charts in this Guide CAUTION To avoid damage to audio equipment ensure that the polarity of the audio input is correct according to the KSU intern...

Page 71: ...rts Note Norstar system external paging does not support talk back paging equipment unless an external line port is used In addition the Norstar KSU provides a relay contact that can be used for other applications for example switching music ON or OFF External paging contacts idle active Yellow Slate l make Slate Yellow common Violet Blue break Yellow Slate m a k e Slate Yellow common Violet Blue ...

Page 72: ...r more Trunk or Station Modules is present use a second Power Bar to provide additional plugs On a 110 V system the power cord from the second Power Bar must be plugged into the first Power Bar On a 220 V system the Power Bars are connected with a separate power cord 2 Route the power cord from the KSU Trunk Module and Station Module through the cable clips located in the lower shelf of the cable ...

Page 73: ...r is used plug the Power Bar into the separate ac power cord This ac power cord plugs into the ac outlet Otherwise plug the KSU power cord into the ac power cord This ac power cord plugs into the ac outlet 3 Check that the red power LEDs are ON The KSU Trunk Module and Station Module each have one LED KSU LED TM LED SM LED 4 If none of the LEDs are ON check the power at the ac outlet If there is n...

Page 74: ...rogrammed settings The internal numbers Autodial settings and Personal Speed Dial codes remain with the telephone when it is unplugged To move a telephone simply unplug it and plug it in again at another location Recognition of the telephone by the KSU may take up to 45 seconds Notes All Norstar telephones being moved should be relocated before new telephones are plugged into their place This allo...

Page 75: ...ack for example replacing an M7208 Telephone with an M7310 Telephone the new telephone keeps the old internal number The new telephone receives a default profile for a telephone of its type Refer to the button defaults listed in the section on Norstar telephones and system defaults listed in the Programming chapter Note If the telephone being replaced has more lines than the new telephone automati...

Page 76: ...70 Telephone relocation and replacement Modular DR5 Installer Guide ...

Page 77: ... assigned an FCC Registration Number and a Ringer Equivalence designation The number and designation are printed on the Key Service Unit KSU label on the front of the unit inside the door Registration The Norstar Key Telephone System is registered with the FCC based upon compliance with Part 68 of its rules Connection of the Norstar Key Telephone System to the nationwide telecommunications network...

Page 78: ...otal REN allowed for your telephone line s Hearing Aid Compatibility Norstar telephones are Hearing Aid compatible as defined in Section 68 316 of Part 68 FCC Rules Electromagneticcompatibility EMC Radiated emissions Norstar Modular equipment meets all FCC part 15 class A radiated emissions requirements C o n d u c t e d e m i s s i o n s Norstar Modular equipment meets all FCC part 15 class A con...

Page 79: ...or E M DISA service Service Order Code SOC 9 0 F Facility Interface Code FIC 02LS2 TL32M for E M DISA service Use of a Music source In accordance with U S Copyright Law a license may be required from the American Society of Composers Authors and Publishers or similar organization if Radio or TV broadcasts are transmitted through the Music On Hold or Background Music features of this telecommunicat...

Page 80: ...lephone company may make changes in its facilities equipment operations or procedures that could affect the proper functioning of your system If it does this you will be notified in advance to give you the opportunity to maintain uninterrupted telephone service In the event of an equipment malfunction all repairs will be performed by Northern Telecom Inc or by one of its authorized dealers Address...

Page 81: ...wed by steady tone Ring splash 0 2 ON 1 burst Power specifications for the 110 V system Characteristic KSU TM Voltage V ac 92 127 92 l 27 Current A rms max 1 75 1 75 SM 92 l 27 1 0 Frequency Hz Crest factor Power specifications for the 220 V system Characteristic KSU TM Voltage V ac 170 264 170 264 Current A rms max 1 O 1 0 Frequency Hz 45 63 45 63 SM 170 264 0 5 45 63 Crest factor Modular DR5 Ins...

Page 82: ...etween TC and network interface for E SG M and SB leads on an E M DISA TC 600 i2 1 Hz 50 duty cycle 10Vdc 45 mA nominal 80 mA maximum Electrical requirements Characteristic SpedValue Electrostatic discharge KSU and telephones Connectors Radiated immunity Conducted immunity IEC 801 2 severity level 4 maximum of 12 kV with a 150 Q l 50 pF probe I EC 801 2 severity level 2 maximum of 5 V m from 10 kH...

Page 83: ...F to 122 F Storage temperature range I E C 68 2 2 Test Bd 55 C to 70 C 67 F to 158 F Thermal shock I E C 68 2 14 Test Na 5 to 95 non condensing above 34 C 93 F 52 mbar of water vapor pressure Humidity Norstar Modular equipment can operate from 0 C to 50 C 32 F to 122 F with relative humidities between 5 and 95 RH except that at temperatures above 34 C 93 F the relative humidity may be limited to 5...

Page 84: ... C 104 F at 90 to 95 RH as per I E C 68 2 3 Test Ca Severity A without evidence of corrosion physical damage or degradation in electrical performance Transportation methods No special constraints need be applied to standard methods of shipment such as air freight truck and rail except for the 55 C 67 F storage limit Modular DR5 Installer Guide ...

Page 85: ...rtridge port to which the Trunk Module or Station Module is connected Numerical digits for example 01 or 12 identify an individual port number associated with that Expansion Cartridge For example The code 812 appearing as part of an error message for a Trunk Module indicates Expansion Cartridge port 8 and internal port 12 The corresponding Trunk Module pins on the distribution block are Pin 47 Vio...

Page 86: ...rs for two line pool access codes or for both an internal number and a line pool access code All codes and numbers must be unique Symbols such as an asterisk or a pound sign cannot be used in internal numbers or line pool access codes Key Service Unit KSU The Key Service Unit KSU has 8 lines and 24 telephones In the charts on the following page notice that the KSU has two internal ports KSU l and ...

Page 87: ...N ports lines line ports KSU 2 1 l 8 1 201 20s KSU l 1 1 21 44 1 45 68 1 101 124 Two port Expansion Cartridge and KSU numbering Expansion External External Bl DN B2 DN port lines line ports 4 9 20 401 412 261 276 317 332 3 21 32 301 312 245 260 301 316 KSU 2 l 8 201 208 KSU l 221 244 277 300 DN ports 401 416 301 316 101 124 I I Six port Expansion Cartridge and KSU numbering Expansion External Exte...

Page 88: ...ervices ET 2 See the wiring chart for the Key Service Unit KSU to external lines and auxiliary equipment connecting arrangement Wiring arrangement for Norstar TM KSU External line connections Auxiliary Services ET1 and ET2 I I t 15 2 m 50 ft Max Length I Distribution Block Connector External Lines RJ 21 connector Auxiliary ET 1 Services ET 2 See the wiring chart for the Trunk Module TM to external...

Page 89: ...nt connections Pin Wire color 35 Red State 10 Slate Red 36 Black Blue 11 Blue Black _ __ ____ em ____ ____ m w 13 Green Black 39 Black Brown Noconnection Noconnection ____ ___ _ _ ____ 14 Brown Black 40 Black Slate __ _ 15 Slate Black __ _ 41 Yellow Blue __ 16 Blue Yellow ____ 42 Yellow Orange 17 Orange Yellow 43 Yellow Green T 18 Green Yellow 44 Yellow Brown 19 Brown Yellow 45 Yellow Slate 20 Sla...

Page 90: ... R 14 341234l2234 40 Black Slate 115 T 15 15 Slate Black 115 R 15 35123512235 41 Yellow Blue 116 T 16 16 Blue Yellow 116 R 16 36123612236 42 Yellow Orange 117 T 17 17 Orange Yellow 117 R 17 37 237 2237 43 Yellow Green 116 T 16 18 Green Yellow 118 R 18 3at23ai2230 44 Yellow Brown 119 T 19 19 Brown Yellow 119 R 19 391239l2239 45 Yellow Slate 120 T 20 20 Slate Yellow 120 R 20 4Ol24Ol2240 46 Violet Bl...

Page 91: ...5 15 Slate Black x15 R 15 41 Yellow Blue Xl6 T 16 16 Blue Yellow Xl6 R 16 42 Yellow Orange _ no connection 17 Orange Yellow ____ no connection 43 Yellow Green ____ no connection 18 Green Yellow __ no connection 44 Yellow Brown ____ no connection 19 Brown Yellow _ _ no connection 45 Yellow Slate ___ no connection 20 Slate Yellow ____ no connection 46 Violet Blue __ __ no connection 21 Blue Violet _...

Page 92: ... 12 Orange Black 38 Black Green 13 Green Black 39 Black Brown 14 Brown Black 40 Black Slate X07 x07 X08 X08 No connection No connection No connection T 7 32 Red Orange R 7 7 Orange Red T 8 33 Red Green R 8 8 Green Red No connection 15 Slate Black No connection 41 Yellow Blue No connection 16 Blue Yellow No connection Slot 3 42 Yellow Orange x09 T 9 34 Red Brown 17 Orange Yellow x09 R 9 9 Brown Red...

Page 93: ...e read across the column headings Example of how to read wiring charts for mixed service to be used where there is a mixture of E M D A DID and loop start TCs To obtain the cross connections for mixed service match Service columns on the appropriate charts in the example Note Note When installing a mixture of E M DISA and DID or loop start TCs it is important to cross connect the wiring for each t...

Page 94: ...XKA2HA distribution blocks together connecting to another Norstar or Private Branch Exchange you will need to make these cross connections Back to back cross connections 1 st distribution block 1 f 1 R 1 Tl 1 Rl 1 E 1 SG 1 M 1 SB Next distribution block 1 Tl 1 Rl 1 T R SB 1 M 1 SG 1 E Modular DR5 Installer Guide ...

Page 95: ...nge Black x03 SB 3 12 Orange Black 38 Black Green x04 T 4 38 Black Green 13 Green Black x04 R 4 13 Green Black 39 Black Brown x04 Tl 4 39 Black Brown 14 Brown Black x04 Rl 4 14 Brown Black 40 Black Slate X04 E 4 40 Black Slate 15 Slate Blarx x04 SG 4 15 Slate Black 41 Yellow Blue x04 4 41 Yellow Blue 16 Blue Yellow x04 B 4 16 Blue Yellow Slot 3 42 Yellow Orange x05 T 5 42 Yellow Orange 17 Orange Y...

Page 96: ... Shown here is an installation with two Loop Start TCs in Slots 1 and 2 and one EBMIDISA TC in Slot 3 Slots 1 and 2 Only the T and R leads are connected Slot 3 All leads are connected Note that the E M DISA connections on the RJ2HW CA2HA chart begin on a new distribution block tine numbers begin at pins 26 and 1 to indicate the first EBMIDISA FlJ2HXKAZHA line Modular DR5 Installer Guide ...

Page 97: ...ts for mixed service to be used where there is a mixture of DID and E M DISA or loop start TCs To obtain the cross connections for mixed service match Service columns on the appropriate charts in the example Note When installing a mixture of DID and E M DISA or loop start TCs it is important to cross connect the wiring for each type of TC to a separate distribution block In addition the cross conn...

Page 98: ... forwarded through the system back to the PSTN within 20 s of the call forwarding sequence being initiated Emergency transfer conditions Every DID Trunk Cartridge has a Control Circuit Interface Ccl which should be connected directly to the Central Office for monitoring purposes If the Norstar system loses power or the microcontroller on the DID Trunk Cartridge malfunctions the CCI signals the Cen...

Page 99: ...rown 9 Brown Red 35 Red Slate 10 Slate Red ___ 15 Slate Black Noconnection __ 41 Yellow Blue Noconnection 16 Blue Yellow Noconnection ___ Slot 3 42 Yellow Orange x09 T 9 36 Black Blue 17 Orange Yellow x09 R 9 11 Blue Black 43 Yellow Green x10 T 10 37 Black Orange 18 Green Yellow x10 R 10 12 Orange Black 44 Yellow Brown No connection _ _ 19 Brown Yellow No connection _ 45 Yellow Slate CCI NC1 _ 38 ...

Page 100: ...no M ne o 41 Yellaw Blw no co eC O 6 B e Ysltw a C ecm0 sbll 42 MOW Or ge 17 omge Yelbw 43 YdlU G 18 G W W W 44 YelbwBmun 9 OW Ydlow 45 Yelbw Slab 20 sbb Yellow 46 KM Blue x10 T 21 Bl e Klbf x10 R 47 Dbum ge x10 T 22 omge l0b1 x10 RI 48 t ab Gree x10 E 23 GM x10 so 49 w abl smv x10 M 24 Brown Dbl x10 SB so YkbtSbb ET 25 Sbb bt ET Wiring charts for mixed service Shown here is an installation with t...

Page 101: ...be accepted the Startup code must be entered no later than 15 minutes after the Norstar system has been powered up If 15 minutes have elapsed since you powered up the system turn system power OFF and ON to prepare for the Startup process 2 Enter the Installer password iEHElIsIIs113 which is the same as C IOB NI The Installer password is not shown on the display Note The Installer password shown is...

Page 102: ... The display shows Tem l ah Square OR To exit without choosing a template press CANCEL 2 Press CHANGE to choose one of four templates Square Centrex Hybrid or PBX 3 Press Next to store the programming The display shows Tem l ate appl icd The indicators begin to flash after a few moments The display shows Jan 1 1 88 am If power fails All Configuration and Administration programming is retained for ...

Page 103: ...a DN is specified it is the three digit DN that is the default on an expanded system Two digit DNs are the default on non expanded systems Configuration defaults TrWLine Data Trunk data Parameter Line xxx Trunk type Trunk mode Ans mode Ans with DISA presented if Ans mode is Auto Signal presented if Line is E M Gain presented if Line is E M Dial mode Full AutoHold on idle line presented if Line is ...

Page 104: ...to privacy Square Centrex Public Public DN 221 Hybrid PBX Lines Pool t 001 to 008 Pool A 009 to 012 Pool B 013 to 016 Pool C 017 to 020 Pool D 021 to 024 Pool E 025 to 028 Pool F 029 to 032 Pool G 033 to 036 Pool H 037 to 040 Pool I 041 to 044 Pool J 045 to 048 Pool K 049 to 052 Pool L 053 to 056 Pool M 057 to 060 Pool N 061 to 064 Pool 0 Yes Yes t Target lines cannot be placed into line pools Mod...

Page 105: ...N 221 No ring fol other DNs No lines assigned Any lines Any lines added added Ring Ring No target lines are assigned automatically but any lines added will be Ring No No Yes Pool A 2 None Line Intercom Intercom cnnn t nnn is a three digit line number The Centrex template automatically performs a sequential assignment of lines to DNs It assigns Line 001 to DN 221 Line 002 to DN 222 and so on until ...

Page 106: ...x Hybrid PBX Remind delay s 60 presented if Held line reminder is changed to Yes DRT to Prime Yes Telephone DRT delay rings 3 Transfer callback 3 rings Park prefix 1 Park timeout s 45 Camp timeout s 1 45 Directed pickup 1 Yes On hold 1 Tones s is seconds Modular DR5 installer Guide ...

Page 107: ...s 1000 Supervision ms 460 External code I 9 Line pool codes None t 9 None None 9 for Pool A None for Pools B to 0 None 9 for Pool A None for Pools B to 0 Installer password ms is milliseconds Svstem data Parameter Square Centrex Hybrid PBX Individual DNs DN length Individual DNs may be changed 2 non expanded system 3 expanded system Rec d length 3 Received numbers are used only on expanded systems...

Page 108: ...digits is changed to No Bypass restriction Sys Spd Dial c nn No nn is a two digit System Speed Dial code 12 for example Names Parameter Set names Line names Square Centrex Hybrid PBX DN 221 for example Line number Line 001 for example Time and date The default time and date is 1 00 a m January lst 1992 Direct Dial Parameter Square Centrex Hybrid PBX Set1 DN 221 Set2 Set3 Set4 None Set5 Modular DR5...

Page 109: ...0 1555 91555 1l 1 555 91 1 555 1 0 555 91 0 555 911 9911 911 9911 411 9411 976 9976 No restrictions Hybrid and PBX settings are the same as those for the Square template Remote access packages Parameter Square Centrex Hybrid PBX Package 00 Prohibits access to line pools and Remote Page Cannot be changed Package 01 Line pool access Y for Pool A N for Pools B to 0 Remote Page No Packages 02 15 Line ...

Page 110: ...ented if Full handsfree is Yes No No Handsfree Answerback Pickup group Paging Page zone Auxiliary Ringer Direct Dial Yes No Y 1 No Set1 None e Forward on busy Forward no answer None Forward delay of rings presented if Forward no answer is ON Allow redirect Redirect ring 3 No Yes None Yes Hotline Use Prime line presented for external Hotline No Priority call Modular DR5 installer Guide ...

Page 111: ...COS passwords Capabilities cont d Parameter Square Centrex Hybrid PBX COS passwords None User filter Deflt t Line filter Deflt t Remote pkg 1 Deflt t t The Deflt setting means that no COS filter is programmed by default Any filters programmed elsewhere to apply to the telephone the line or the user s COS password are still in effect Modular DR5 Installer Guide ...

Page 112: ...O Evening if Setting is changed from Manual to Auto Start 17 00 Stop 23 00 N a m e 3 Lunch if Setting is changed from Manual to Auto Start 12 00 Stop 13 OO i Manual Trunk answer 1 Yes Extra dial Telephone 221 Ringing Telephone 221 Auxiliary Ringer Yes Password Parameter Default Administration password q oaaa Log Defaults Parameter Default Space Log 0 Modular DR5 Installer Guide ...

Page 113: ...ts 107 Parameter Auto Call info None Autolog Show Vmsg Logging set N Show Extl Vmsg N Log space Log Pool Log password 1 st display 0 600 None Name Vmsg center tel Center 1 to 5 None Vmsg center lines 1 Modular DR5 Installer Guide ...

Page 114: ...rocedures in the System Coordinator Guide before attempting other procedures For information on Administration programming and Personal programming see the System Coordinator Guide How programming is done Programming is done at an M7324 or M7310 Telephone Use the buttons on the telephone to program a setting or to request a specific programming action Norstar guides you step by step on the telepho...

Page 115: ... 109 Vogramming overview t FI ConfiBuration B General admin D Maintenance i Srstem Uersion A 12 PorVDN Status 3 Nodule Status 6 Service Modes 7 Password I i 8 Lo9 D e f a u l t s i 9 Call Services Modular DR5 Installer Guide ...

Page 116: ...orstar Modular DR5 Programming Record The Norstar Modular DR5 Programming Record provides a convenient way to record what you have programmed It also helps you to plan your programming Settings are grouped according to their function Pages from the Record may be photocopied as necessary for programming many telephones or lines The Norstar Telephone User Cards Each Norstar telephone has a Norstar T...

Page 117: ...password is correct the display shows 17 Conf isurat im and three triangular indicators F appear on the vertical display between the rows of buttons If the password is incorrect the display does not change Check the password Press RETRY and re enter the password 4 Place the Norstar Programming Overlay over the buttons pointed to by the indicators Exiting Configuration Norstar stores your changes a...

Page 118: ...I 4 FI Confi9uration 4 I11 Trk Line Data 1 4 12 Line Recess _ t I 13 Call Hand1 in9 4 4 Miscell aneous r 4 15 Srstsm Data TrWLine Data lets you assign settings to each trunk external line and incoming target line Line Access lets you assign settings to each telephone Call Handling lets you assign system wide settings associated with various call features Miscellaneous lets you assign various syste...

Page 119: ...ttons To move through Configuration headings Begin with the display showing 17 Conf iswat ion 1 2 3 4 5 6 Press The display shows Press Next The display shows Press INext The display shows Press Nexf The display shows Press Next The display shows Press Next The disolav shows 1 Trk Line Data 2 Line Flccess 3 Cal 1 Hand1 ins 4 Miscell aneous 5 Srstom Data 1 Trk Linc Data Modular DR5 Installer Guide ...

Page 120: ...y of headings and subheadings Show moves down in the hierarchy of headings and subheadings or to begin programming for a heading or subheading Nexf moves to the next heading subheading or setting iz moves to the previous heading subheading or setting The Norstar Programming Overlay is located inside the back cover of this Guide M7310 Telephone with a Norstar Programming Overlay M7324 Telephone wit...

Page 121: ...common display button labels are CHFIblQE BKSP changes a programmable setting moves the cursor one space to the left backspace and delete a character allowing you to re enter a number or letter COPY VIEW copies line or telephone programming views the last part of a displayed message longer than 16 characters UIEW views the first part of a displayed message longer than 16 characters 2 moves the cur...

Page 122: ...tem and three to seven digits long on an expanded system The default DN length is two on a non expanded system and three on an expanded system The DN length can be changed in Configuration programming Viewing long telephone numbers External telephone numbers can be up to 24 digits but the telephone display is only 16 character spaces long If you wish to see a previously programmed number that is l...

Page 123: ...ablished on the basis of digits received from an incoming trunk Target lines number from 081 to 184 in a fully expanded Norstar system Having target lines independent of the physical lines makes it possible to have many target lines for a few physical trunks Telephones can be configured to have an appearance of any type of line including target lines Calls may be placed on all lines except target ...

Page 124: ... Inward Dial DID trunks Loop start and E M trunks can be used for both incoming and outgoing calls DID trunks however are used for incoming calls exclusively Loop start and E M trunks operate in one of two modes for incoming calls manual answer or auto answer DID trunks operate only in auto answer mode Manual answer trunks Incoming calls on trunks configured for manual answer alert in the usual ma...

Page 125: ...orstar system to other systems in the network and the ability to disconnect from a conference that involves two external callers Vote If a Norstar trunk without disconnect supervision is programmed for auto answer mode the trunk operates in manual answer mode Loop start trunks Both manual answer and auto answer trunks can be used for making outgoing calls or receiving incoming calls The answer mod...

Page 126: ...e answered by the system DISA Direct inward System Access capability and are used to provide controlled access to a Norstar system s resources from elsewhere in a private network Capabilities available to a remote user are determined by a Class of Service associated with the trunk or by the remote user s DISA password Direct Inward Dial DID trunks DID trunks handle only incoming external calls The...

Page 127: ...The destination is usually a target line a virtual line that can be assigned to telephones in the same way as a physical line Target lines provide for attendant by pass calling directly to a specific department or individual and line concentration one trunk can fan out into many target lines The digits received on an incoming trunk may be received from a Central Office in the case of DID received ...

Page 128: ... access that a remote user may access depends on the Class of Service assigned to them You can refer to the description of Class of Service in the Administration chapter for more details Remote access on loop start and E M trunks Loop start trunks provide remote access to Norstar from the public network E M trunks provide remote access from a private network Each must be configured to be auto answ...

Page 129: ...s are set to answer with DISA For auto answer E M trunks connected to a private network change the default so that the trunks are not answered with DISA If an auto answer E M trunk is configured to answer with DISA the system tries to interpret any received digits as a COS password Auto answer with the DISA DN and the Auto DN The DISA DN and the Auto DN allow auto answer private network and auto a...

Page 130: ...he lines in the Trunk Cartridge to which the data is to be copied Copying limitations when copying data for an E M line to a loop start line or a DID line if you reset the new line to E M in response to the prompt the first two lines in the changed TC are E M and the last two lines DTMF see the description of E M Trunks in copying data from a physical trunk to a target line or the other way around...

Page 131: ... indicated in the table below Note Target lines do not have any Trunk data settings For target lines the physical connection information consists of the received digit string R Y d used to access the target line Trunk data prompts that appear for a given Trunk type Prompt Loop E M DID DTMF start Line nnn Yes Yes Yes Yes Trunk mode Ans mode Ans with DISA Yes Yes Ye8 Yes Yes Signal 1 Yes 1 Yes 1 Gai...

Page 132: ...o DTMF receivers instead of four lines as in a loop start cartridge For example if an E M Trunk Cartridge has the range of line numbers 009 to 012 numbers 009 and 010 are E M lines and numbers 011 and 012 are the DTMF receivers The display prompt for line 010 appears as LineBiB E M and for line 011 appears as Line 1 1 DTMF After you change a Trunk type setting or after you use the COPY display but...

Page 133: ...e unsupervised mode is assigned Unspr the default turns disconnect supervision OFF for the line Programming hints The Trunk mode setting is used only for loop start lines on a Trunk Cartridge or in the KSU The duration of an OSI before Norstar disconnects a call is programmed in the Supervision setting of Miscellaneous programming For loop start trunks to operate in auto answer mode disconnect sup...

Page 134: ...wer with DISA setting specifies that a trunk is answered with stutter dial tone Use the CHFlNQE display button to select the setting Y Yes or N No Programming hints This setting is displayed during the programming of loop start and E M lines if Answer mode was set to Auto The prompt is suppressed during DID programming Signal Use the CHANGE display button to select the setting WinkStart Immediate ...

Page 135: ...ransmit path Use it when the E M trunks are connected to facilities that present 7 dBm in the receive path and 16 dBm in the transmit path at the interface Norstar Facility Receive Transmit E M Gain set to HIGH Programming hints Control over the gain transmission levels can be set for E M trunk programming only Dial mode The Dial mode setting appears on the display only for loop start and E M trun...

Page 136: ...for E M trunks it has no meaning for incoming only DID trunks The default setting should be changed only if Full Autohold is required for a specific application Receivednumber The Received number setting applies only to target lines line numbers 081 and higher It allows you to specify the digits which make a specific target line ring The default value is no digits s p e c i f i e d Use the Show bu...

Page 137: ...system Use the CHFlNQE display button to select the setting Public Private to or Pool A to 0 representing 15 line pools A Public line can be accessed by more than one telephone A Private line can be assigned only to one telephone and the Prime Telephone for that line Use the CHFlNGE display button and the dial pad to enter the internal number of the telephone Pool assigns the line to one of the fi...

Page 138: ... 1 ine and all the lines in the line pool must appear on that telephone When the user lifts the receiver or presses handsfree any one of the lines if idle can be selected by Automatic Outgoing Line selection Develop a unified dialing plan for line pools where Norstar systems are networked together It may be appropriate to provide a single line pool with E M lines for use by all callers on the netw...

Page 139: ...y button to select the setting Y Yes and N No Programming hints For auto answer trunks calls ring only at the Prime telephone for a trunk and only when overflow call routing is active An Auxiliary Ringer can be programmed in the Service Modes section of Administration programming to ring for a line placed into a Service Mode An Auxiliary Ringer can also be programmed to ring for calls to a telepho...

Page 140: ... Ringing Line pool access intercom buttons Prime line Line assignment This setting allows you to assign physical trunk lines and target lines to each telephone Target lines are assigned and removed in the same manner as other lines Use the IShOw b u t t o n the m display button and the dial pad to program the line numbers each telephone can access Modular DR5 Installer Guide ...

Page 141: ...imum number of line buttons are 0 8 for the M7208 Telephone l IO for the M7310 Telephone l 24 for the M7324 Telephone The M7100 Telephone is an exception it has no line buttons and can be assigned any number of lines A Central Answering Position CAP with one or two CAP modules can provide extra line buttons if more than 12 lines are assigned to the M7324 Telephone The remaining lines appear at but...

Page 142: ...ed rings for an incoming call If auto answer loop start trunks auto answer E M trunks or DID trunks are assigned to a telephone the ringing preference has an effect only when overflow call routing or callbacks associated with overflow call routing occur The ring no ring setting has no effect on incoming calls on the trunks that are being routed to target lines Use the L 1 button to display the lin...

Page 143: ...to internal lines Use the CHANGE display button to select the setting 0 1 2 3 4 5 6 7 or 8 Programming hints Each Intercom button assigned during programming automatically appears on the telephone The buttons start with the lower right hand button or one button above if the Handsfree Mute feature was assigned to the telephone Two Intercom buttons are required for establishing a conference call wit...

Page 144: ...s before a line pool can be assigned as the Prime line to the telephone A target line cannot be a Prime line for a telephone because it is incoming only A DID line should not be assigned as the Prime line for a telephone If assigned it is treated as if no Prime line has been assigned The message Se1 ect a 1 it e appears when the receiver is lifted Remember that if you set Prime line to Intercom l ...

Page 145: ... Reminder reminds you that a call at your telephone is still on hold You periodically hear two tones from your telephone until you return to the call on hold Use the CHFlNQE display button to select the setting N No or Y Yes Held Line Reminder delay Held Line Reminder delay allows you to choose the number of seconds before the Held Line Reminder feature begins at a telephone that has an external c...

Page 146: ...ne Use the CHFlNGE display button to select the setting 1 2 3 4 6 or 10 rings Programming hints The Delayed Ring Transfer delay can be programmed only if Delayed Ring Transfer is activated You can estimate the delay in seconds if you multiply the number of rings by six Transfer Callback delay Transfer Callback delay allows you to specify the number of rings before a Callback occurs on a transferre...

Page 147: ... conflict with the Park prefix the setting changes to None Park timeout delay Park timeout delay allows you to assign the number of seconds before a parked call on an external line returns to the originating telephone Use the CHFlNGE display button to select the setting 30 45 60 90 120 150 180 300 or 600 seconds Camp timeout delay Camp timeout delay allows you to assign the number of seconds befor...

Page 148: ...l when not all the telephones have been assigned the same lines but you still want to allow your co workers to answer a call on any external line from their telephones On hold On hold allows you to choose what a caller hears on an external line when the line has been put on hold Use the CHFSNGE display button to select the setting Tones Music or Silence Tones provides a periodic tone Music provide...

Page 149: ...ndling 4 Miscell aneous c Es Background Music Direct Dial number 5 Srstem Data DISA DN Auto DN Alarm telephone CAP assignment Link time Set relocation Host delay Supervision External code Line pool codes Installer password Background Music Background Music allows you to listen to music through your telephone speaker A music source must be connected to the Key Service Unit Use the CHFINGE display b...

Page 150: ...ne assigned as the Direct di al telephone for that group Another Direct dial telephone an Extra dial telephone can be assigned for each Service Mode in Service Modes programming The Direct dial digit cannot be the same as l the first digit of a DN 0 the first digit of a Line Pool access code l the External Line Access code 0 the Park prefix To avoid a conflict refer to the table of default setting...

Page 151: ...xternal Line access code Auto Directory Number Auto DN For calls answered without DISA no password is required to access the Norstar system The Class of Service COS that applies to the call is determined by the COS for the trunk on which the user is calling Use the CHFINGE display button and the dial pad to enter the digits to be received from the auto answer trunk Use the button to set the Auto D...

Page 152: ...S can be installed in a Norstar system The CAP may be used to monitor the busy not busy and Do Not Disturb status of Norstar telephones answer external calls on up to 120 lines and extend calls to other Norstar telephones send up to 30 messages to other Norstar telephones provide up to 96 extra memory buttons for the M7324 Telephone Use the 1 J button the CHFINGE display button and the dial pad to...

Page 153: ...phoneRelocation Telephone Relocation allows you to move any telephone to a new location within the Norstar system without losing Personal programming and any Configuration and Administration programming for that telephone Use the CHFiNGE display button to select the setting N No and Y Yes Programming hints It is advisable to activate Telephone Relocation after the telephone installation and progra...

Page 154: ...t Supervision delay Disconnect Supervision delay allows you to specify the duration of an Open Switch Interval OSI before the Disconnect or loop Supervision feature disconnects a call on a supervised external line Use the CHANGE display button to select the setting 60 100 260 460 or 600 milliseconds Programming hints Disconnect Supervision is assigned to each line with the Trunk mode setting in th...

Page 155: ... of Bl DNs 5 System Data 3 the first digit of Bl DNs in an 5 System Data expanded system 9 External Line access code 4 Miscellaneous Line Pool access code 4 Miscellaneous Not assigned by default but takes precedence over the External Line access code if there is a conflict Line Pool access codes This setting allows you to assign a Line Pool access code for each of the fifteen line pools A to 0 The...

Page 156: ...conflict refer to the table of default settings in the description of External code Installer password This setting allows you to change the Installer password that allows access to Configuration programming Use the CHRNQE display button the dial pad and the I display button to program the Installer password Programming hints You can choose any combination of one to six digits It is easier to reme...

Page 157: ...hange the Directory Number DN or internal number of a telephone CAUTION Changing an individual DN locks the Configuration session into the System Data programming mode When the System Data session ends re enter the Configuration access code and the Installer password to continue with other Configuration or General Administration programming Do not perform Startup again or all previous programming ...

Page 158: ...e a the Park prefix 0 the Direct dial digit To avoid a conflict refer to the table of default settings in the description of External code The lowest default DN for a non expanded system is 21 and the lowest default DN for an expanded system is 221 DN length This feature allows you to change the number of digits for all internal DNs The maximum length is seven The default and minimum length is thr...

Page 159: ...ith the Park prefix External Line access code Direct dial digit or any Line Pool access code the setting for the prefix or code is changed to None and the corresponding feature is disabled CAUTION You must wait for at least two minutes after a system startup before you change the DN length Data devices drop calls when the DN length is changed Data devices use the B2 channel The M7100 M7208 M7310 a...

Page 160: ...ramming hints The target line number for example line 081 and the Received number for the target line for example Rec d 1234 for line 081 are two different numbers The Received number length may be the same as the system DN length or may because of network or CO constraints be set to some other value A received number may be one to seven digits in length The default length is three Target lines ar...

Page 161: ...ith the L OPV display button COPY is more selective than Set copy It allows you to copy specific groups of data from one telephone to another telephone or from one external line to another external line You can copy more selective groups of System data listed in the table below by pressing COPY when it appears If you are copying both System data and Personal programming data the source and destina...

Page 162: ...l Group First Display Full Handsfree Handsf ree Answerback Hotline Line assignment Line Pool access Line Telephone Filter Number of intercom buttons Paging Page Zone Pickup Group Prime line designation Priority Call permission Redirect Ring Ringing line preference Telephone Administration Lock Telephone Filter Personal programming data Personal programming data which CANNOT be copied Autobump Auto...

Page 163: ...ep 5 OR If you want to copy both System data and Personal programming data press CHFSNQE Press Next Enter the internal number of the telephone from which you want to copy data Enter the internal number of the telephone to which you wish to copy data If you wish to copy the same data to another telephone repeat step 7 OR To return to C Set COPY press Heading OR To end the session press ml Modular D...

Page 164: ...158 Set Copy ...

Page 165: ...nd change the status of modules in your system Diagnostics allows you to run a diagnostic test on ports in your system System Test Log displays a list of diagnostic test results audits event messages and alarm codes System Administration Log displays a list of system initializations Configuration sessions invalid password attempts and password changes You may run a Maintenance session from any wor...

Page 166: ... as you enter it The default Password is CONFIG 266344 If the password is correct the display shows FI Ccrnf iguration and three triangular indicators b appear on the vertical display between the rows of buttons If the password is incorrect the display does not change Check the password Press RETRY and re enter the password Place the Norstar Programming Overlay over the buttons pointed to by the i...

Page 167: ...rs can be used to determine whether you have the latest software release and to trace a software fault if one occurs For instance l SP and RTP version numbers can indicate a Software Cartridge incompatibility 0 Trunk Cartridge and RTP version numbers can indicate a Trunk Cartridge incompatibility l SP and telephone version numbers can indicate a telephone version incompatibility l SP and functiona...

Page 168: ... 2 Press ShOwI The display shows the version number of the SP 3 Write the SP version number on the appropriate Maintenance record 4 Press TJ The display shows the version number of the RTP 5 Write the RTP version number on the appropriate Maintenance record 6 Press HeadingI The display returns to l S tem Version Modular DR5 Installer Guide ...

Page 169: ...ompatible with the Norstar system l disable a device before replacing it This generates Norstar telephone display messages informing device users of what you are doing and a clear a hung line by disabling and enabling a line port Remember You cannot disable the Norstar telephone from which you are accessing the Maintenance session If you try to do this a message appears on the d splay and you hear...

Page 170: ...stem Start with the display showing 1 Srstm Uersion 1 Press Next The display shows 2 Port N Status 2 Press Show The display shows Show port 3 On the dial pad enter the port number of the device OR Press DH then enter the directory number of the device Device information appears see the sample device identification display in the figure on the following page This identifies the device connected to ...

Page 171: ...evice types that may appear on the Norstar device identification display Explanation of device type Display Explanation 7100 M7100 Telephone 7208 M7208 Telephone 7310 M7310 Telephone 7324 M7324 Telephone 1 MODULE1 First add on CAP module attached to an M7324 2 MODULE2 Second add on CAP module attached to an M7324 RTR Analog Terminal Adapter BLF Busy Lamp Field CII Call Identification Interface Mod...

Page 172: ...n display from the display showing the version number 1 If you want to retain the same port number Press C OR If you want to see information about the next higher port number or DN if that is how you entered Press Next OR If you want to see information about the next lower port number or DN if that is how you entered Press l 1 Checking the state of the device From the Norstar device identification...

Page 173: ... disabled by the system because it is faulty or because a test is running There is no state available Disabling the device when it becomes idle When the display shows you that the device is busy 1 Press DISFIBLE The display shows Disabl EL at id1 c 2 Press m The device is disabled immediately after the user hangs up Note If you disable a line on a Trunk Cartridge the remaining three lines on that ...

Page 174: ...ssages that might appear on a telephone that you are disabling Examples of display messages Disabling a line Disabling a device Before disabling To disable immediately when the display shows you that the device is busy 1 Press DISFBLE The display shows Disable at id1 e 2 Press CHRNQE The display changes to Disable at once 3 Press m The device prompts its user described previously and is disabled i...

Page 175: ... either Disabled br SYS or Disabled br user In this case the system is waiting to disable the module This may occur after someone has run a Maintenance session and used either Module Status or Diagnostics You cannot enable the device until its module has been disabled Returning to the beginning From the display showing the state of the device 1 Press OK 2 Press Heading 3 Press Heading again The di...

Page 176: ...module or its cartridges and l disable or enable the module or its cartridges You may use Module Status to a isolate any malfunctioning modules and l disable a module before replacing it Module numbering schemes for Two port and Six port Expansion Cartridnraa Plug TM DS 30 into b 8 0 the HIGHEST available port and work DOWN 7 0 6cl Plug SM DS 30 into the LOWEST available port and work UP Note Modu...

Page 177: ...want to check the first module press S h o w The display that you see is called the module inventory display If you choose module 1 or 2 the display shows how many telephones or lines are connected to the KSU If you are checking a Trunk or Station Module the display shows either how many Trunk Cartridges are connected to the Trunk Module or how many devices are connected to the Station Module Note...

Page 178: ...r one the left most slot the display shows that the module is empty 2 If you want to check for Trunk Cartridges in the other two slots Press Next or Y 3 Press MODULE to return to the module inventory display Checking the state of a TM Start from the module inventory display which shows the number of Trunk Cartridges connected to the module you chose for example 3 TCs on TM 4 1 Press STFLTE The sta...

Page 179: ...ge There are four lines in use that are connected to the module or cartridge The module or cartridge is being disabled The module or cartridge is being enabled The module or cartridge will be disabled as soon as it becomes idle There is no module or cartridge connected to that DS 30 port The module or cartridge has been disabled from a Maintenance session The module or cartridge has been disabled ...

Page 180: ...See the procedures in the following two sections OR To return to the display showing how many lines are connected to the Trunk Cartridge Press OK Disabling the module or its cartridges CAUTION Use the Page feature to inform people using Norstar that you are about to disable a module Mention that they may experience delays in the performance of their devices From the display showing the state of th...

Page 181: ...ABLE The display briefly shows Enabl ins The module or cartridge is immediately enabled The display then shows the state of the module or cartridge Returning to the beginning From any display showing the state of the module or cartridge 1 Press I 2 Press Heading twice The display shows 3 Module Status Modular DR5 Installer Guide ...

Page 182: ...o any device on that port Stage 2 disables the specified port and runs a write and read test Stage 3 disables both modules associated with the specified port and runs a write and read test Remember Do not run the connectivity test l while ports or modules are being disabled or l during the first two minutes after a System Startup If you do so the test may stop running with ports still disabled To ...

Page 183: ...The display shows Enter k 3 Enter 0 r lo from the dial pad The display shows Test mrt Identifying which ports you want to test You can perform the connectivity test on a maximum of 16 ports Start with the display showing Test port 1 Enter all the port numbers from the dial pad pressing E after each entry 2 Press Nexf The display shows you how many modules may be disabled when you run the test The ...

Page 184: ... code of test 100 The result codes are explained in the table on the next page Press MORE if it appears as a display button The test results for the next port number are shown Repeat step 2 if applicable Press EXIT You are rned to the display showing 4 Dia tmstics Vote If your Norstar telephone is connected to the module you test it will be disabled Run a new Maintenance session to see the results...

Page 185: ...this KS based device but other devices on the KSU work The problem is likely with the TCM line the device the 25 pair cable to the KSU or the cross connect Stage 1 failed There is no signaling to this SM based device but other devices on this SM work The problem is likely in the TCM line the device the 25 pair cable to the SM the cross connect or the SM Stage 1 failed There is no signaling to any ...

Page 186: ...eck and record these items at regular intervals Erase the log after dealing with all the items Examining the System Test Log Checking the items in the log Start with the display showing 4 Diagnostics 1 Press Next j The display shows 5 5 s Test Los 2 Press Show The display shows Start of new 1 cm or Start of 109 3 Press Nexf or I The display shows a log item 4 Write down the item on the System Test...

Page 187: ...nt al arm and then shows Start of new 109 or Start of log Note All alarms are recorded as items in the System Test Log Checking when each item in the log occurred Start with any display showing a log item 1 Press TIME The disxbriefly shows the date and time 2 Write the date and time on the System Test Log record Checking the number of consecutive repetitions of an event or alarm If REPERT appears ...

Page 188: ...ows Erase log 2 Press VE If no new items have been added since the list was entered the log is erased and the display shows Los is empty OR If new items have been added since the list was entered the display shows Los has changed 3 If the display shows Los has changed To show the new log press Show OR To return to 5 5 s Test Los press EXIT Modular DR5 Installer Guide ...

Page 189: ...the log occurred Note The System Administration Log holds a maximum of ten items Erase the log after dealing with all the items Examining the System Administration Log Checking the items in the log Start with the display showing 5 Srs Test Log 1 Press Next The display snows 6 Srs Rdmin Los 2 Press I 1 The display shows St art of new 1 og or Start of 109 3 P r e s s N e x t o r 1 The display shows ...

Page 190: ...e display showing Start of log 1 Press ERFISE The display shows Erase 1 os 2 Press E If no new items have been added since the list was entered The display shows Log is ewtr OR If new items have been added since the list was entered the display shows Los has changed 3 If the display shows Los has changed to show the new log press Show OR To return to 6 5 Rdmin Los press EXIT Checking when each ite...

Page 191: ... have a higher severity than events Attend to alarm codes before event messages If you see an alarm code 1 Write the alarm code on the System Test Log record 2 Determine the cause of the alarm from the following table 3 Follow Alarm troubleshooting procedures in this chapter 4 Press TIME to see when the alarm occurred 5 Press CLEFSR to clear the alarm An alarm code may not be displayed until two m...

Page 192: ...U There is an internal KSU fault The KSU is defective The last device on Norstar bus X port numbers X01 X16 has been removed The 25 pair cable was disconnected from the SM The DS 30 cable from the SM to the KSU has been disconnected The SM was powered down All Trunk Cartridges have been disconnected from the TM on DS 30 port X The TM was powered down The DS 30 cable from the TM to the KSU has been...

Page 193: ...lled X DS 30 port number l 8 Y Trunk Cartridge number numbered from left to right 2 Trunk port number Alarmtroubleshooting Note Refer to the previous table before following these procedures Alarm 10 1 Check to see if there is a device connected to the KSU that has a port number beginning with the number 1 I 2 If there are no devices connected to the KSU connect one and then press CLEFLR 3 If there...

Page 194: ...chapter follow the procedure for checking the Trunk Cartridge 3 Refer to the section in the Troubleshooting chapter entitled Trunk Module down Alarm 52 X Y 1 Follow the procedure in the Troubleshooting chapter in the section entitled Checking the Trunk Cartridge 2 If the problem persists replace Trunk Cartridge Y on DS 30 port X Refer to the previous table for the definition of X and Y Alarm 61 X ...

Page 195: ...If Trunk mode is set to unsupervised Answer mode must be set to manual Alarm 63 2 1 Check that you have the required E M DISA Trunk Cartridges one for every two auto answer loop start lines 2 Enter Configuration programming and look under the Trk Line Data heading Check that the Answer mode is correct for all the loop start lines 3 If the problem persists an E M DISA Trunk Cartridge may be malfunc...

Page 196: ...f a lower severity For this reason you should check event messages at regular intervals You can then deal with all messages before they are replaced Dealing with event messages For every event message that you see do the following 1 Record the event on the appropriate Maintenance record 2 Consult the next section entitled Significant event messages 3 To see if the event caused the Norstar system t...

Page 197: ...3546 in this case enters the debugging facility that is password protected the KSU takes the E M line on port 302 out of service because the far end did not respond to a disconnect signal the E M line on port 302 is returned to service after the far end finally responded to a disconnect signal see Eut 263 the E M line on port 302 did not receive an expected wink signal or delay dial signal from th...

Page 198: ...word has been entered by the DN 3546 in this case an invalid customer password has been entered by the DN 3546 in this case system Configuration is performed using dial pad digits the system Administration is performed using the dial pad digits a DN change is successful the time setting has been changed a DN change failed a length change by the DN 3546 in this case has been requested an individual...

Page 199: ...s not a serious one repeated occurrences of the event number should be reported to the Central Support Center as soon as possible As a result of some events the Norstar system automatically restarts itself The table on the next two pages lists all the event numbers and tells you which of these events are associated with Norstar system restarts Y yes N no Most of these events are recorded in the Sy...

Page 200: ...223 Adminlog Y 224 Y 225 228 N 229 Adminlog Y 230 235 N 245 248 N 250 256 N 260 271 N System Event Restart Number s 280 283 285 298 299 400 Adminlog 401 403 405 411 412 419 Adminlog 421 423 Adminlog 424 425 426 430 431 432 433 600 602 603 613 614 615 629 630 631 646 800 802 803 804 807 808 809 810 811 820 823 824 825 900 940 943 950 989 System Restart N Y N Y N N N N N Y N Y N Y N Y N Y N N Y N Y ...

Page 201: ...nance session Before you begin photocopy the three tables in this section Recording information on the Maintenance records To use the following records do the following 1 Write on your photocopied tables information that you obtain while running a Maintenance session 2 Return the completed tables to your Norstar distributor Modular DR5 Installer Guide ...

Page 202: ... these version numbers when you run a Maintenance session You can check the RTP and SP version numbers under the heading System Version Device version numbers are found under the heading Port DN Status Version Numbers l sten Version 2 Port4BN Status SP Deuice RTP Deuice Deuice Deuice Deuice Deuice Deuice Deuice Deuice Deuice Deuice Deuice Deuice Note Photocopy this page before recording items in t...

Page 203: ...dits event messages and alarm codes Use the following table to record these log items when you run a Maintenance session System Test Log 5 5 s Test Los Log item Time of log item Number of repetitions __ 1 t l f Time and date that log was checked I I Note Photocopy this page before recording items in the table Modular DR5 Installer Guide ...

Page 204: ...trative events performed on Norstar Use this table to record these log items when you run a Maintenance session System Administration Log 6 Sys Admin Log Lqg Item Time of log item Number of repetitions I I Time and date that log was checked Note Photocopy this page before recording items in the table Modular DR5 Installer Guide ...

Page 205: ...r Rrogramming Record records from people who use the network and l information about other hardware and non Norstar features within the public or private network Other troubleshooting tools Remember that you can check many of the system parameters without having to go into a Configuration or Administration session 0 From an M7310 or M7324 Telephone check line data by entering the feature code for ...

Page 206: ...Programming errors You may encounter problems caused by errors in programming A feature may have been programmed incorrectly or may not have been programmed at all Wiring connections Wiring problems are caused by loose unconnected or incorrectly connected wires Use the procedures in the section on Checking the hardware as a guide Equipment defects You may encounter problems caused by Norstar equip...

Page 207: ...tion of any feature in question 3 Check for programming errors Check that the programming recorded in the Programming Record is correct for the intended operation of the system and verify that this Configuration and Administration programming has been correctly entered 4 Check wiring or hardware connections Check the wiring and hardware connections Refer to procedures in the next section Installat...

Page 208: ...ar telephone operations 1 Make and receive calls 2 Make notes on any problems 3 Check calls that have been put on hold Check the programmable buttons Use the following feature code to check what is programmed on the programmable buttons Button Inquiry code FeaturejI I Test Line and Telephone programming You can use the Line and Telephone profile inquiry features Feature I L and Feafure1FI jm to ve...

Page 209: ...Music source customer supplied Paging customer supplied Station Auxiliary Power Supply SAPS Test the Norstar system programming features 1 Try out some of the features such as System Speed Dial Telephone Line filters and Class of Service Test Automatic Telephone Relocation 1 Check that Telephone Relocation is set to V for yes in the Miscellaneous section of Configuration programming 2 Move the tel...

Page 210: ...ncluded in the installation is ON 2 If the LED is OFF check that the ac power cords for the KSU and module are plugged into the ac Power Bar Power Bar ac power cords 1 Check that the ac power cord from the Power Bar is plugged into a working ac outlet Note Two Power Bars are required if there are four or more modules Make sure that the power cord from the second Power Bar is plugged into the first...

Page 211: ... the installation requires a Trunk Module make sure the Trunk Cartridge TC is inserted properly DS 30 cables 1 Make sure that both ends of the DS 30 cables if included in the installation are plugged into the KSU Expansion Cartridge and the module connectors 50 pin connectors 1 Make sure that the 50 pin connectors for the external lines and for the internal wiring are plugged in and fastened secur...

Page 212: ...gauge 2 If the loop length is greater than 305 m 1000 ft ensure that the Norstar Station Auxiliary Power Supply SAPS is in place and functional Follow the Norstar Station Auxiliary Power Supply Installation Card for instructions Cross connections 1 Check that both ends of cross connect wires are attached Modular DR5 Installer Guide ...

Page 213: ...pment Telephone dead 1 2 3 4 If more than one telephone is affected refer to the section in this chapter entitled Station Module down Check for the dial tone Check the display 5 If the problem persists replace the telephone with a known working Norstar telephone of the same type so that the programming is retained Check the internal wiring at both the modular jack and the distribution cross connec...

Page 214: ...own 1 If ac power is present and the LED indicator on the KSU is OFF replace the KSU The location of the LED indicators is described in the Installation chapter Norstar telephone display unreadable If the trouble is with an M7310 Telephone or an M7324 Telephone 1 Press Feature FJ a 2 Press the Up or DOWN display button to adjust the display to the desired level 3 Press the QK display button If the...

Page 215: ...able Note Refer to the Installation chapter for information on replacing components 3 Replace the Trunk Cartridge 4 Replace the Expansion Cartridge 5 Replace the KSU Trunk Module down 1 Run a Maintenance session to ensure that the Trunk Module is not disabled See the Maintenance chapter 2 Disable the module using the Maintenance subheading 3 Modul c Status 3 Enable the module using the Maintenance...

Page 216: ...ensure that the module is not disabled See Module Status in the Maintenance chapter 2 Disable the Station Module using the subheading 3 Module Status 3 Enable the Station Module using the subheading 3 ModulcStatus 4 If the Station Module is still down power down then power up the KSU If the problem persists follow as many of the next steps as required to solve the problem 1 If ac power is present ...

Page 217: ... Trunk Cartridge in slot Y that matches the type of Trunk you have configured Alarm telephone shows 1 arm 62 z P o s s i b l e p r o b l e m You have configured one or more loop start trunks as auto answer but the hardware on trunk port 2 does not provide disconnect supervision Solution 1 Reconfigure your auto answer loop start trunk or trunks as manual answer OR If the line number of your auto an...

Page 218: ... E M DISA Trunk Cartridges to loop start trunks The maximum is one E M DISA Trunk Cartridge for every two loop start trunks that you have configured as auto answer 2 Make sure that all of your E M DISA trunks are configured as E M or DTMF whichever applies so that the system knows the receivers are there Possible problem The DTMF receivers are not working properly Solution 1 Check the DTMF receive...

Page 219: ... Configuration settings OR If the correct line number or name appears on the Norstar telephone display make sure the external lines are properly cross connected 4 If Trunk Modules or Trunk Cartridges are installed refer to Trunk Cartridges and Trunk Module down in the section on Problems with equipment earlier in this chapter 5 Check external lines by attaching a test telephone directly on the dis...

Page 220: ...ephone company Dial tone absent on external lines 1 2 3 4 5 6 7 Use Button Inquiry Feature F r to display the number of the external line you are testing Check for a dial tone by using a test telephone at the connections for the external line on the distribution block If applicable make sure that a Trunk Cartridge for the line is properly installed in the Trunk Module Make sure that the Trunk Modu...

Page 221: ...re B q at the telephone that was used to redirect the line 2 Press the button of the redirected line 3 Press SHOW or a 4 Press DROP or q Both the redirected line and the outgoing line for the redirection should now be cleared For lines that are hung for any other reason you will have to run a Maintenance session 1 Run a Maintenance session and go to the subheading 2 Port N Stdeus 2 If the hung lin...

Page 222: ...ured the line as auto answer and supervised and then reconfigured the line as unsupervised Solution 1 Reconfigure the line as manual answer OR Reconfigure the line as supervised Prime telephone gets misdialed calls Possible problem The digits sent by a switch at a Central Office or in the private network did not match any Received number the Auto DN or the DISA DN The call has been routed to the P...

Page 223: ...to a disconnect signal from the Norstar system The symptom would be accompanied by Event code 263 in the System Test Log Solution 1 Check with the operators of the system at the far end and find out if their system is operating 2 Check that your system hardware is receiving signals properly 3 Check the trunk between your system and the far end system for a break Possible problem The Norstar system...

Page 224: ...e not enough lines in the line pool to serve the number of line pool users Solution 1 If the line pool contains loop start trunks enter Configuration and move under used loop start trunks from other line pools into the deficient line pool OR If the line pool contains E M trunks order more trunks from the telephone company or private network vendor Install additional Trunk Cartridges of the appropr...

Page 225: ... is no memory left for Autodial buttons 3 If the display shows kcess denied someone may be programming changes Wait five minutes then try again to program the buttons 4 Run a Maintenance session and look at the events shown under 5Srs Test Los Remote feature code gets no response Possible problem A Norstar user has called into another Norstar system and is trying to activate a remote feature but g...

Page 226: ...l permit access to the required destinations OR Give the Norstar user a Line Pool access code to a line pool that permits access to the required destinations OR If this happens to a number of people who share a line check the Line filter Assign restrictions and exceptions that will permit access to the required destinations OR If the caller used the changed Class of Service check the User filter f...

Page 227: ...n OR If there is trouble with Background Music check Miscellaneous in Configuration 4 Check the wiring between the music source and the 50 pin connector Pay special attention to the polarity of the connections See the wiring charts in the Technical data chapter 5 Ensure that the music source is turned ON is operational and the volume control is set properly Note Any music source with a low output ...

Page 228: ...ach a Norstar telephone or device Dialed number gets ringback and the wrong person Possible problem The digits sent by a switch at a Central Office or in the private network did not match any Received number the Auto DN or the DISA DN The call has been routed to the Prime telephone for the incoming trunk Solution 1 Verify that the switch is sending the correct number of digits for the Received num...

Page 229: ...system 4 Make sure that the published telephone numbers for your network are correct Dialed number gets dial tone instead of ringback Possible problem The remote caller has tried to reach a Norstar target line but has reached the Norstar system instead Norstar has mapped the incoming digits onto the Auto DN Solution 1 Verify all the digit strings that the switch should be sending 2 Check that you ...

Page 230: ...e Received number length defined in your system 3 Verify all the digit strings that the switch should be sending 4 Check that you have defined a Received number for every target line in your system 5 Make sure that the published telephone numbers for your network are correct Possible problem The Norstar system did not receive some or all of the incoming digits Solution 1 Check that the system hard...

Page 231: ...ise of your unanswered call ringing check the cross connections If all the cross connections are correct replace the Trunk Cartridge Possible problem If remote callers are having difficulty getting through from the private network there may be a problem with your E M TC Solution 1 Check the cross connections for the E M DISA TC 2 If the E M trunks are connected to another Norstar system make sure ...

Page 232: ...A number but has instead reached a target line or has been routed to the Prime telephone for the auto answer trunk The Norstar system has mapped the incoming digits from a switch onto a target line or has been unable to map the digits anywhere Solution 1 Verify that the switch is sending the correct number of digits for the Received number length defined in your system 2 Verify all the digit strin...

Page 233: ...d the correct DISA DN for your system 4 Make sure that the DISA DN and Auto DN are different enough to prevent misdialing 5 Make sure that the published telephone numbers for your network are correct COS password gets overflow tone Possible problem The remote caller may have entered an invalid password Solution 1 Check the Administration programming under COS passwords and verify that the caller h...

Page 234: ...le problem The remote caller may have waited more than 15 seconds between entering digits Solution 1 Instruct remote callers to enter their COS password correctly enter 6 digits that are numeric characters and do not pause too long between digits Possible problem The caller may be dialing from a rotary dial telephone or from a push button telephone that has the dial mode set to pulse Solution 1 In...

Page 235: ...s more suitable 2 If the call came in on a trunk without DISA check the Class of Service that you assigned to the incoming trunk Make sure that it gives the appropriate access to the remote caller Possible problem The feature code is not valid Solution 1 Make sure that remote callers have a correct listing of the features that are programmed for remote access 2 Ensure that remote callers are diali...

Page 236: ...Calling through Norstar to another system The following troubleshooting procedures focus on a remote caller trying to use your Norstar trunks to reach another system Line Pool access code gets overflow tone Possible problem If the published Line Pool access code is valid the remote caller does not have access to that line pool Solution 1 If the incoming trunk answers with DISA give the remote call...

Page 237: ...blem The caller may be dialing from the network on a rotary dial telephone or on a push button telephone that has the dial mode set to pulse Solution 1 Inform remote callers in the public network that they must dial from a push button telephone that has the dial mode set to tone Line Pool access code gets ringback Possible problem The published Line Pool access code is invalid and the system has r...

Page 238: ... line pools into the deficient line pool OR If the line pool contains E M trunks order more trunks from the telephone company or private network vendor Install additional E M Trunk Cartridges In Configuration programming add the new trunks to the deficient line pool OR Create a separate line pool for remote users only Possible problem There are DID lines in the line pool Solution 1 In Configuratio...

Page 239: ...they hear feedback before entering any digits Possible problem There may be a malfunction in the line that the remote caller accessed Solution 1 If the problem is persistent check that all lines in the affected line pool are functioning normally Possible problem There may be a malfunction in the system that the caller is trying to reach Solution 1 Inform the operators of the system at the far end ...

Page 240: ... trouble seems to be in the KSU or SM double check all wiring and programming options If this does not help refer to the sections on KSU down or Station Module down OR If the trouble seems to be with the ATA disable the ATA and replace it with a known working one Running a Maintenance session to test an ATA 1 Run a Maintenance session to ensure that the ATA is not disabled See Port DN Status in th...

Page 241: ... Ensure that the auxiliary ringer contacts are operating properly by checking for contact operation with an ohmmeter across the auxiliary ringer pin contacts listed above 5 Check that the auxiliary ringer pin contacts are programmed to operate in conjunction with any or all of the features in the auxiliary ringer programming chart Auxiliary ringer programming Feature Programmed in Auxiliary ringer...

Page 242: ...r Guide Run a Maintenance session to test the CII Verify that you are subscribing to visual Call Display services from your local telephone company Replace the CII Running a Maintenance session to test a CII 1 Run a Maintenance session to ensure that the Cl1 is not disabled See Port DN Status in the Maintenance chapter 2 While you are in the Maintenance session run a connectivity 1 test on the por...

Page 243: ...between the 50 pin connector and the paging amplifier or between the connections shown in the external paging wiring chart External paging wiring Feature Pin Page out Tip 47 Violet Orange Page out Ring 22 Orange Violet 3 Test external paging Feature m I to ensure that it is working The output signal from the Norstar KSU is 775 mV across 600 R Modular DR5 Installer Guide ...

Page 244: ...238 Problems with optional equipment Modular DR5 Installer Guide ...

Page 245: ...ming Allow Redirect A sub heading in Administration programming that allows you to set whether Line Redirection can be used from that telephone Alternate language When your system is first installed all telephone displays will be in English Norstar systems are available with either French or Spanish as the alternate language To select the alternate language enter pzG fq q To reselect English enter...

Page 246: ... and not answered at this telephone or to not have calls automatically logged Automatic Dial A feature that allows you to dial without having to pick up the receiver or select a line You must have a prime line to use Automatic Dial Automatic Handsfree A feature which automatically activates Handsfree operation when you make or answer a call Automatic Handsfree is assigned in Administration program...

Page 247: ...Bypass Restrictions Overrides any Call Restrictions applied to specific System Speed Dial numbers Bypass Restrictions can be turned on in Administration programming C Call Duration timer Feature p 1 fq A feature that lets you see how long you spent on your last call or how long you have been on your present call _ Call Forward feature l T 1 A feature that forwards all the calls arriving at your te...

Page 248: ...elephone when you park the call You can park up to nine calls on the system at one time Call Park Callback See Callback Call Park prefix The first digit of the retrieval code of a parked call This digit cannot conflict with the first digit of any existing DNs Line Pool access codes the Direct dial digit or the external line access code The default Call Park prefix digit is 1 I It may be set to non...

Page 249: ...le Central Answering Position CAP module A CAP module is connected to an M7324 Telephone and provides 48 additional buttons which can be used as Autodial buttons or Feature buttons A maximum of two CAP modules can be connected to a single M7324 Telephone Class of Service COS The set of Norstar features and lines available to the user for a call The Class of Service for a call is determined by the ...

Page 250: ...star system Data terminal A device such as a modem which can be used to transfer data instead of sound over a telephone network You cannot use Norstar programming to set up such devices See the documentation that accompanies the device Date See Show Time or Time and Date Defaults The settings for all Norstar features when the system is first installed Settings are changed from their defaults in Ad...

Page 251: ...n Configuration programming Direct dial number The digit used to call the Direct dial telephone Direct inward System Access DISA The feature which lets remote users dial directly into the Norstar system and use Norstar features Callers will hear stuttered dial tone and will be required to enter a Class of Service password to gain access to the system See Remote Access Directed Pickup See Call Pick...

Page 252: ...ether an assigned name or the actual number will be displayed when someone uses a system speed dial code DN See Directory Number Do Not Disturb Feature qq A feature that stops calls from ringing at your telephone Only Priority Calls will ring at your telephone A line button will flash when you receive a call but the call will not ring To cancel Do Not Disturb enter FeatureII jq DRT delay The numbe...

Page 253: ...s heading lets you assign an extra Direct dial set when a service mode is active You can have one Extra Dial set for each of the three service modes F Feature button Many Norstar features are invoked by pressing the Feature button followed by a Feature code The feature button is also used to exit a feature Feature Cartridge A replaceable cartridge containing the Norstar features The Feature Cartri...

Page 254: ...Handsfree HF Answerback When activated this feature automatically turns ON the microphone at a telephone receiving a Voice Call so that the person receiving the call can respond without lifting the receiver It is activated in Administration programming Handsfree Mute button See Handsfree Headset A head mounted or ear mounted telephone receiver that is used instead of the hand held receiver Headset...

Page 255: ...r Norstar system An internal line may still connect you with an external caller if you use it to access a line pool or to pick up a call using Norstar call handling features such as Call Park or Call Pickup Directed Internal number A number also referred to as a Directory Number or DN that identifies a Norstar telephone or device Internal user Someone using a Norstar telephone within a Norstar sys...

Page 256: ...nly on the M7310 and M7324 telephones Line Redirection T2zG l1 7 7 A feature which allows you to redirect all calls on an incoming line to a destination outside the Norstar system Once a line is redirected it cannot be answered within the Norstar system The system may be set up to give a brief ring when a call comes in on a redirected line This feature differs from Call Forward in two ways It redi...

Page 257: ...t provides simplified access to Norstar Features and an interface to computer driven applications Maintenance A type of programming that is used to diagnose and repair problems in the Norstar system Maintenance requires no programmable settings Memory buttons Buttons which can be programmed to dial frequently used features or numbers automatically See M7100 M7208 M7310 M7324 and M7900 telephone en...

Page 258: ...tors on the M7310 or M7324 Telephone during programming The overlay labels indicate the special function that each of the four buttons takes on in programming 0 On hold A setting programmed in Configuration programming that controls whether external callers hear music periodic tones or silence when they are placed on hold Overlay See Norstar Programming Overlay P Page Zone An area in the office th...

Page 259: ...d Dial numbers are programmed for each telephone and can be used only at the telephone on which they are programmed A telephone can be placed into one of nine Call Pickup Groups A call ringing at a telephone within a Pickup Group can be picked up at any other telephone within the same Pickup Group A telephone is assigned to a Pickup Group in Administration programming Pool See Line Pool Pre dial A...

Page 260: ... 7 A feature that performs the function of the m button in a programmed dialing sequence Programming Setting the way the Norstar system will work Programming includes system wide settings and individual telephone and line settings Programming Overlay See Norstar Programming Overlay Programming reminders Charts on which you can record some commonly used settings from Administration programming to k...

Page 261: ...pability A subset of Norstar features that are available to users connected through remote access Remote filter A dialing filter applied to a line in order to control which digits can be dialed during an incoming remote access call It is the equivalent of a set filter for a remote user Remote paging This feature allows remote users to use the Norstar paging feature Access to this feature is govern...

Page 262: ...y the system dials the number up to the run stop When you press it again the system dials the digits following the run stop SAPS See Station Auxiliary Power Supply Saved Number Redial FeatureI m F A feature that allows you to save the number of the external call you are on providing you dialed the call so that you can call it again later Selective line redirection S e Line Redirection Service Mode...

Page 263: ...stration programming The settings cannot be changed with this feature Set profile is available only on the M7310 and M7324 telephones Set Relocation See Automatic Telephone Relocation Shift button A small triangular button beside the dual memory buttons on the upper half of the M7310 Telephone You press the shift button to store or access features on the top half of the dual memory buttons Show Ti...

Page 264: ...The current Time and Date appear on the display of idle Norstar telephones Time and Date can be changed in Administration programming Timed release Aet serts a 1 5 second pause into a sequence You can use it in a dialing sequence for accessing a remote system such as a PBX You can also dial it if you wish to release a call from your line but keep the line for another call Transfer gGiz j j q p A f...

Page 265: ... of programmable memory buttons User Filter See Dialing filter v Voice Call Feature 2 j p 1 A feature you can use to make an announcement or begin a conversation through the speaker of another telephone in the Norstar system The telephone you call will not ring Instead the person you call will hear a beep and then your voice Their telephone will beep periodically to remind them that their micropho...

Page 266: ...260 Glossary Modular DR5 Installer Guide ...

Page 267: ...145 Auto answer AUTO DN 123 DISA 122 DISA DN 123 Network Troubleshooting 211 trunks 118 Auto answer trunk definition 4 Autodial cannot be programmed 207 219 222 Autohold 130 Auxiliary Equipment Wiring chart 83 Auxiliary ringer Installation 63 programming 63 133 troubleshooting 203 235 Auxiliary ringing on target lines 15 B Bl Directory Numbers 81 B2 Directory Numbers 81 Background Music 143 Instal...

Page 268: ...ration Log 184 Configuration Answer mode 127 Answer with DISA 128 Call Handling 139 Copying data 124 Full Autohold 130 Gain 129 Line Data 131 Miscellaneous 143 Norstar hardware 36 Password changing 150 programming 111 Received number 130 Signal type 128 129 130 System Data 151 Trunk mode 127 Trunk type 126 Confirmation tone Cadence 75 Connectivity Test 176 procedures 177 Result Codes 179 results 1...

Page 269: ...emote access 123 Signal setting 128 129 130 Direct Inward Dial See DID Direct Inward System Access See DISA Direct dial DN length 144 programming 144 Directed pickup programming 141 Directory numbering with six port Expansion Cartridge 80 with two port Expansion Cartridge 80 Directory numbers 79 Bl and B2 81 in a network 13 DISA 2 7 19 122 Calling Norstar with 226 dial tone 122 DN 123 DISA DN char...

Page 270: ...h E M DISA Trunk Cartridge 87 Emissions Radiated 72 Enabling 175 Enabling the device 169 Environmental requirements 30 Environmental specifications 76 77 Event messages Complete list of 193 overview 190 Severity 190 Expansion Cartridge installation 43 module numbering 170 Port numbering 80 troubleshooting 205 Extenal lines 60 118 line numbers 117 Wiring chart 83 External paging troubleshooting 237...

Page 271: ...anging 150 Intercom buttons default assignment 59 programming 137 Interconnect 72 Interference 29 K KSU Connecting an Emergency Telephone 53 Directory numbers 80 disabling 172 enabling 175 External lines Wiring chart 83 hanging on mounting brackets 35 Internal lines Wiring chart 84 physical dimensions 37 Port numbers 80 Power source 29 Relay contacts 65 Status 171 troubleshooting 204 207 turning O...

Page 272: ... 209 Loop start trunks 1 119 as Prime line 5 Configuration requirements 5 dial mode 129 Full Autohold 130 Incoming calls 5 Remote access 122 Loop Supervision 127 M M7100 telephone Intercom buttons 137 M7324 telephone as CAP 146 Maintenance Alarm codes 185 Diagnostics 176 Emergency Telephone 54 Event Messages 190 Records 195 System Test Log 180 Maintenance session beginning 160 Manual answer trunks...

Page 273: ...ension OSI See Open Switch Interval Overflow Call Routing 133 on target lines 16 Overflow tone Cadence 75 P Paging installation 65 troubleshooting 236 237 Park prefix programming 140 Park timeout delay 141 Passwords Configuration 150 cos 7 defaults 106 Pickup Directed 141 Port Numbering default KSU 80 with six port Expansion Cartridge 80 with two port Expansion Cartridge 80 Port DN Status Device t...

Page 274: ...On hold 142 OSI 148 Park prefix 140 Park timeout 141 Prime line 138 Prime telephone 133 Privacy 133 Received number 130 Received number length 154 ringing 136 saving changes 111 160 Signal type 128 129 130 System Data 151 tools 110 Transfer Callback delay 140 Transfer delay 140 Trunk Data 125 Trunk mode 127 Trunk type 126 using display buttons 115 Programming Record 110 Public line 131 Public netw...

Page 275: ...e Wiring chart 83 RJ2HXKA2HAInterface wiring charts 89 S SAPS 30 Security 2 10 cos 10 Dialing filters 10 Service Modes defaults 106 on target lines 16 Set abilities defaults 104 Set Copy 155 Set filters 10 Set Profile troubleshooting a network 199 Shock fragility 77 Signal programming 128 129 130 Software Cartridge 41 Software incompatibility 161 Specifications Environmental 76 77 Loop power 76 Sp...

Page 276: ... 145 changing DN 69 disabling 167 display unreadable 208 enabling 169 installation 55 moving 68 no dial tone 214 prime 133 replacing 68 state 166 technical specifications 76 troubleshooting 207 User Cards 110 Version Number 166 wall mounted 56 Temperature 29 Templates changing 96 Test 100 See Connectivity test Tie lines 1 19 Tones cadences75 On Hold 142 Transfer Callback delay 140 Transporting a s...

Page 277: ...er required 36 physical dimensions 37 Status 170 troubleshooting 209 Trunk type 126 programming options 126 Trunks Auto answer 4 118 definition 4 DID 8 120 E M5 120 line numbers 117 Loop Start 5 119 manual answer 118 U Upgrading software 46 User Administration data copying 155 v Version number 166 Voltages on E M leads 225 W Wink Start 128 129 130 Wiring Auxiliary ringer 63 Charts 82 Wiring chart ...

Page 278: ...nofslar l o o o o o o o o o o o o o o o o o o o o o o o o a o o o o a o o a Modular OR5 System Coordinator Guide ...

Page 279: ...tration overview Administration headings Entering Administration Exiting Administration Moving through Administration Using the Overlay The Nor star display buttons Programming details System Speed Dial Names Time and date Direct Dial Capabilities Dialing Filters Remote access packages Telephone Set abilities Line abilities Class of Service COS passwords Service Modes Password Log Defaults 13 I3 1...

Page 280: ...ones Prime telephones Central Answering Position Page zones Line Pools Miscellaneous programming Call Pickup Groups Service Modes 58 58 59 60 60 61 61 61 61 62 63 65 66 67 68 69 69 70 70 70 71 72 Telephone features 73 Using Norstar features 74 Answering the telephone 77 Related features 78 What line indicators mean 79 Rings you may hear 79 Displays 80 Prime telephone displays 82 Autodial 85 Displa...

Page 281: ... 116 Related features 122 Dialing 123 Related features 124 Displays 125 Do Not Disturb 128 Displays 128 Feature Programming 129 Displays 130 Group Listen 132 Displays 132 Handsfree Mute 133 Hold 135 Host System Signaling 137 Host system signaling codes 137 Displays 139 Line Pools 140 Displays 140 Line Redirection 142 Related features 142 Displays while redirecting lines 142 Displays while cancelin...

Page 282: ...ystem features System Speed Dial Time features Displays Transfer Displays Using Norstar remotely Examples Accessing Norstar remotely Using Norstar remotely Tones you may hear Controlling access to your Norstar system Voice Call Displays 148 150 150 154 154 156 157 157 158 158 158 160 160 162 162 164 168 169 172 176 177 177 178 179 182 182 182 183 184 7 185 187 188 User cards 189 G l o s s a r y In...

Page 283: ...or plays an important role in customizing Norstar to suit the organization and updating information as the office grows and changes Norstar can be customized at three levels Personal programming Personal programming is done by individual telephone users who wish to personalize their Norstar telephones by programming features and telephone numbers onto specific memory buttons Administration program...

Page 284: ...mation such as System Speed Dial numbers and names It is important for everyone in the office to know that you are the System Coordinator and to know when you are available for consultation You may wish to schedule sessions for small groups or provide individual assistance to co workers for programming features on their Norstar telephones Your Service Representative Ask your Service Representative...

Page 285: ...ou have the appropriate hardware installed Contact your Service Representative for more information Call Display Information Call Display information may be shown on your telephone display when you answeran incoming call In addition to the caller s name telephone number and long distance indicator if available your Norstar system can display the line name that received the call In the case where s...

Page 286: ...have higher priority If you are unable to immediately attend to an incoming call you can use the calling information to make a quick note You can shorten the interruption time of a call from a recognized person For instance youcan quickly answer the call and let the party know that you are busy but will return the call soon A telephone can be programmed to first view either the caller s name or nu...

Page 287: ...calls on hold and wish to identify the callers you can view the Call Display information associated with each of the calls to help you determine which one you will respond to first Programmingtips In order for the designated telephone to automatically receive Call Display information it must be programmed to ring for incoming calls on that line Before programming Call Display information you may w...

Page 288: ...uick and accurate means of recording the caller s information for future use see Telephone Features for more information Programmingtips Call Log space can be assigned to individual telephones according to how much space you wish to allocate to each user You can also assign all or most Call Log space to a central answering position For example In order to maximize the value of Call Logs and avoid ...

Page 289: ...all lines appearing at the CAP set Incoming calls are first answered on the CAP set and then transferred to the required destination The Attendant wants to track all calls unanswered on the system during working hours and after hours The users want to capture in their Call Log any calls which they did not answer at their set and be able to return those calls from the log The CAP position logs No n...

Page 290: ...e Access Log Defaults Line Assignment SPaceNL09 assign log space all lines to appear to all sets for example 25 at the CAP Set Services Ringing Lo99in9 S e t Y Set Programming Feature q m a No oneanswered Set Users Administration Set Services Lo99in9 Sot N no lines assigned Set Programming Modular DR5 System Coordinator Guide ...

Page 291: ...lls Using 1 1 18 q the users can program logging capabilities specifically for their sets Call Logs with dedicated lines Programming Configuration Line Access Line Assignment Ringing Administration Log Defaults SPacelLoS Set Services Lo99in9 Set V Set Programming Feature Ram No one artswered Unanswered by me Lo9 all Calls No auto1 egging Modular DR5 System Coordinator Guide ...

Page 292: ...ogs No one answered calls on line 1 and a second user logs No one answered calls on line 2 This clearly identifies who is responsible for returning calls for each line and ensures that only one person calls the customer back Call Logs with shared lines Programming Configuration Administration Line Access Log Defaults Line assignment SpacelLos Ringing Set Services Show Set 21 supervisor s set Lo99i...

Page 293: ...o hear your messages and clear the message waiting indication from your display Programming tips In order for a telephone to use this feature it must have a line appearance and Message Waiting must be activated for that line by your public telephone company It is possible for two or more telephones to share a line appearance You must determine if one some or all of the users sharing a line will re...

Page 294: ...12 Call Display services Modular DR5 System Coordinator Guide ...

Page 295: ...her procedures Personal programming does not follow the same procedures as Administration programming Personal programming allows you to assign a particular function to some of the keys and is unique to each telephone For more information on Personal programming see the Feature programming description in the Telephone features chapter How to do programming The system is programmed using a M7324 or...

Page 296: ...s programmed Get the following information the numbers of the installed lines the internal telephone numbers of installed Norstar telephones the telephone numbers to be programmed into System Speed Dial the names for lines and telephones the lines and internal numbers that are subject to Line abilities and Set abilities programming the required Filters and Remote access packages the Set Abilities ...

Page 297: ... DR5 Programming Record The Norstar Modular DR5 Programming Record provides a convenient way to record what you have programmed It also helps you to plan your programming Settings are grouped according to their function Pages from the Record may be photocopied as necessary for programming many telephones or lines The Norstar Telephone User Cards Each Norstar telephone has a Norstar Telephone User ...

Page 298: ...be different if that setting has been changed If the display shows a line number or internal number during programming an example is shown in the Administration procedures The default Norstar internal numbers may vary depending on the installed Norstar system The defaults are two digit internal numbers beginning at 21 for non expanded Norstar systems three digit internal numbers beginning at 221 f...

Page 299: ... Norstar telephone Direct Dial designates the telephones that can be reached by dialing a single digit Capabilities defines dialing filters remote access packages line abilities and telephone abilities It assigns restrictions and capabilities to Class of Service COS passwords to telephones to lines and to line telephone combinations Service Modes controls how the Norstar system responds to calls d...

Page 300: ... changes to Password enter the Administration password The password is not shown on the display as you enter it If the password is correct the display shows 1 5 5 speed dial and three triangular indicators F are shown on the vertical display If the password is incorrect the display does not change Check the password Press RETRY and re enter the password 4 Place the Norstar Programmhg Overlay over ...

Page 301: ...on the display shows l Srs speed dial 1 Press 1 The display shows 2 Press Next The display shows 3 Press Next The display shows 4 Press Nexf The display shows 5 Press NBXtj The display shows 6 Press Next The display shows 7 Press Next The display shows 8 Press INexf The display shows 9 Press r The display shows 2 Names 3 Time and date 4 DirectAial 5 Capabilities 6 Service Modes 7 Password 8 Lo9 De...

Page 302: ...ings F moves down in the hierarchy of headings and subheadings or to begin programming settings under a heading or subheading INexf moves to the next heading subheading or programmable setting ix q moves to the previous heading subheading or programmable setting The Norstar Programming Overlay is located inside the back cover of this Guide M7310 Telephone with a Norstar Programming Overlay M7324 T...

Page 303: ...splay button labels are CHQNCiE BKSP changes a programmable setting moves the cursor one space backward backspace and delete a character allowing you to re enter a number or letter COPV copies ltne or telephone programming UIEW shows the last part of a displayed message longer than 16 characters NIEW shows the first part of a displayed message longer than 16 characters 2 moves the cursor one posit...

Page 304: ...en digits long on an expanded system The default DN length is two on a non expanded system and three on an expanded system The DN length can be changed by your Customer Service representative Viewing long telephone numbers External telephone numbers can be up to 24 digits but the telephone display is only 16 character spaces long If you wish to see a previously programmed number that is longer tha...

Page 305: ...e the button for the number 3 has the letters D E and F where D is shown after the first press E is shown after the second press F is shown after the third press 3 is shown after the fourth press D is shown again after the fifth press Letters are always shown in upper case 2 When the character that you want is displayed press or Q to move the cursor to the next character position OR If you want to...

Page 306: ...he Personal Speed Dial feature to program numbers used by only one or two people ADMINISTRATIONCODE l Srs speed dial 3 Time and date 14 Direct Dial 1 15 Capabilities 1 16 Set u Modes1 18 Log Defaults 1 19 Call Services1 Speed Dial number Line selection Display digits Speed Dial name Bypass restriction You can program 70 System Speed Dial codes ranging from Ol to 70 Modular DR5 System Coordinator G...

Page 307: ...xample the display may show 85 _ 5 Enter the new telephone number from the dial pad including all digits such as an initial 19 or an area code that must be dialed to call the number manually If you need to backspace the cursor press the BKSP display button For example press 5 5 r r l r 131 a The display shows 5551234 6 Press Q to store the System Speed Dial number Programming hints A Host System S...

Page 308: ... To change the setting press CHRNGE until the display shows the option to be programmed 2 If you select a line number or a line pool access code enter the digits from the dial pad A line pool access code can be from one to four digits long Display Digits Display Digits determines whether the telephone number is displayed when a System Speed Dial number is used or whether a name associated with tha...

Page 309: ...nter the first character of the name by pressing the appropriate dial pad button one two three or four times For more information see the section in this chapter entitled Entering names 4 To move the cursor to the next position press Continue entering characters Programming hints You can program System Speed Dial Name only if Display Digits is set to No Bypass Restrictions Bypass Restrictions allo...

Page 310: ...ces Programming hints Telephone names and line names can contain both letters and numbers but cannot be longer than seven characters The and symbols cannot be used You can give the same name to two or more telephones or to a telephone and a line in your system To avoid confusion you should avoid such duplication Use initials abbreviations or even nicknames to give each telephone a unique name Two ...

Page 311: ...rnal number 4 Press CHRNQE The name is removed from the display and a cursor is shown 5 Enter the first character of the name by pressing the appropriate dial pad button one two three or four times For more information see the section in this chapter entitled Entering names Note Press Nexf to restore the default name and go to the next internal number 6 Press to move the cursor to the next positio...

Page 312: ...it e 5 Enter the line number from the dial pad OR Press Next to program the name of line 001 6 Press CHANGE The name is removed from the display and a cursor is shown 7 Enter the first character of the name by pressing the appropriate dial pad button one two three or four times For more information see the section in this chapter entitled Entering names Vote Press Nexfl to restore the default name...

Page 313: ...te is easy but there are a couple of things to remember All times and dates must be entered using numerals For example February would be entered as 2 The time may be entered in either 12 or 24 hour format If the display is in English and the hour entered is less than thirteen the display prompts you to specify am or pd The year is not shown on the telephone display but make sure that it is set cor...

Page 314: ... hour for example Hour Bl 4 Set the hour a Press CHANGE A cursor replaces the number on the display b Enter the hour using the dial pad For example press m f5 j c Press Nexf The display shows the minutes for example Minutes BB 5 Set the minutes a Press CHFCNQE A cursor replaces the number on the display b Enter the minutes using the dial pad For example press L_1 c Press I If the hour entered in s...

Page 315: ...ces the number on the display b Enter the year using the dial pad For example press 9 lo to enter the year 1990 c Press Next The display shows the month for example Mont h 81 Set the month a Press CHANGE A cursor replaces the number on the display b Enter the month using the dial pad For example press 2 to enter February c P r e s s N e x t The display shows the day for example Dar 61 Set the date...

Page 316: ... Dial telephones 18 Lo9 Defaults 1 9 Call Services Use the button the CHFiHriE display button and the dial pad to enter the internal number of the telephone to be designated as the Direct Dial telephone Programming hints To complete Direct Dial telephone programming assign a Direct Dial telephone to each telephone in the system using the Capabilities section of Administration programming The digit...

Page 317: ...ord t Class of Service t 9 Call Services Dialing Filters A dialing filter is made up of restrictions and exceptions These specify the external numbers which can or cannot be dialed from a telephone or on a line After dialing filters are defined they may be used as telephone set filters line filters and line set filters to manage outgoing calls and as remote filters applied to lines Remote access p...

Page 318: ...defined for the line selected at the user s telephone it overrides any line filters or telephone filters which might otherwise apply If no line set filters have been defined dialed digits are filtered through and may be rejected by either of the telephone filter if defined and the line filter if defined External users For a remote user who has dialed into Norstar on an auto answer line or a DID li...

Page 319: ...l 12 17 600 12 17 571 The maximum iength for a restriction is 15 digits for an exception the maximum is 16 digits The asterisk is a wild card that stands for any digit Any restriction or exception can be used in any number of filters Each time it is used it counts as one entry For example if restriction 411 exists in filters 01 02 and 03 it uses up three entries of the 600 entries available Removi...

Page 320: ...BX Centrex Filter Restrict s Except s Restrict s Except s 00 Unrestricted dialing 01 0 90 1 1800 91 91800 1555 91555 1 1 555 91 1 555 1 0 555 91 0 555 911 911 9911 9911 411 9411 976 9976 02 99 None Filters 02 03 and 04 although not preset with restrictions and exceptions are the default filter settings used later in programming Where the filter is programmed as a default Filter setting in Capabili...

Page 321: ... for Pools A to 0 No t Remote package 00 is the default setting for the Remote package setting Use the ShOwIbutton and the dial pad to select the Remote Access package you want to program Then use the CHANGE display button to select the line pool access setting N No or Y Yes Note The Line Pool access display shows an alphabetic line pool identifier followed by a numeric line poolaccess code in bra...

Page 322: ...t abilities programming applies dialing filters and permissions to telephones Telephone abilities include Telephone set filters Auxiliary Ringer Line telephone filters Direct dial telephones Telephone Administration Lock Call Forward On Busy Full Handsfree Call Forward No Answer Automatic Handsfree Handsfree Answerback Call Pickup Group Paging Page zone Allow Redirect Redirect ring Hotline Priorit...

Page 323: ...s that may be dialed on specific external lines from specific telephones For example a Line set filter can permit a call to a specific long distance number on line 003 from a specific telephone but no other long distance numbers and on no other line Use the Show button the CHCSNQE display button and the dial pad to enter the number of the Dialing filter to be assigned as the Line telephone filter ...

Page 324: ... Administration programming l saving a number with Saved Number Redial Full in addition to the restrictions outlined for Partial lock prevents l changing Background Music l using Call Forward all calls l changing Privacy l using Send Message l changing Do Not Disturb l using Trunk Answer using Ring Again l activating Service Modes Full Handsfree Full Handsfree allows you to make or receive calls w...

Page 325: ...up Each telephone can be assigned to one of up to nine Call Pickup groups Members of a Call Pickup group can answer any calls ringing at a telephone in the group Use the CHFINGE display button to select the setting NO 1 2 3 4 5 6 7 8 or 9 Programming hints You cannot pick up a call that is on a Private line or a call that is ringing only the Auxiliary Ringer Paging This setting determines whether ...

Page 326: ...ogramming hints Each telephone can call only one Direct Dial telephone although up to five Direct Dial telephones can be designated in the Direct Dial section of Administration programming Any number of telephones can be assigned to call a particular Direct Dial telephone The digit you dial in order to get the Direct Dial telephone to ring can be programmed by your Customer Service representative ...

Page 327: ...e internal number of the telephone that your calls are to be directed to Programming hints Line Redirection takes precedence over Call Forward No Answer Forward No Answer delay If you assign another telephone to receive your calls you can also assign the number of times that the incoming call rings before the call is forwarded To estimate the delay time in seconds multiply the number of rings by s...

Page 328: ...internal number External assigns an external number If you select an external number you can also select the line on which the call is made the Prime line an external line or a line pool You will have to specify the Line Pool Access code for a line pool Use the CHFINQE display button to select Hotline setting If you select Intrnl use the J button the CHFINGE display button and the dial pad to prog...

Page 329: ...t the capabilities of that line to carry calls made to specific area codes or destinations Use the CHANGE display button and the dial pad to program the Line filter Filter 03 is the default Line filter Remote filter A remote access dialing filter can control dialing on incoming auto answer trunks used for making tandem calls that is calling into Norstar to use one of its lines for placing calls Em...

Page 330: ... or to internal telephones and any lines used for external calls in the case of internal users The capabilities to which a remote user has access depend on the COS associated with the auto answer trunk on which the user is calling a COS password if entered Depending on the COS in effect remote users may be able to access all or some of the system s resources available to remote users Typically eac...

Page 331: ...rough the use of dialing filters You can use Class of Service to prevent remote access to line pools and remote paging Remote calls are then limited to target lines in the system Groups of users can be restricted or permitted to access remote paging through the Class of Service applied to their password Programming hints A system can have a maximum of 100 six digit COS passwords 00 to 99 You can c...

Page 332: ... Line filter The COS Line filter replaces the line filter that would otherwise apply to a specific call Use the CHFtNGE display button and the dial pad to program the two digit Line filter The default setting D l t means that any Line filter already programmed still applies Remote package The COS Remote package replaces the Remote Access package that would otherwise apply to a specific call Use th...

Page 333: ...odes Service Modes 4 4 7 7 Password I Password I 4 4 8 8 Lo9 Defaults Lo9 Defaults 9 9 Call Services Call Services Control telephones Name Setting Trunk Answer Extra Dial Ringing telephones Aux ringer Control telephones Control telephones are assigned to each external line and are used to control the Service Mode by allowing you to turn the Service Mode ON or OFF for that line Use the J button the...

Page 334: ...hown on the display of the Control telephone when the Service Mode is turned ON Use the Show button the CHRNCiE display button and the dial pad to program the Service Mode name For information on entering names see the information in this chapter entitled Entering names Programming hints The default names of the three possible Service Modes are only suggestions and may be changed to any other name...

Page 335: ...Overlapping times may be assigned For example if Service Mode 1 is assigned from 9 00 am to 4 00 pm and Service Mode 2 is assigned from 1 OO pm to 500 pm then the start time of the second Service Mode is treated as a stop time for the first Service Mode This is also true if two Service Modes have the same start time but different stop times If one Service Mode starts and stops within the times of ...

Page 336: ...and the dial pad to enter the internal telephone number of the Extra Dial telephone Programming hints The Extra dial telephone provides the option of assigning one more Direct Dial telephone in the Norstar system for each operational Service Mode Ringing You can assign additional telephones to ring for incoming calls on each external line including target lines Use the Show button the m display bu...

Page 337: ...he default Administration password is r ID F1 r 7 F which is the same as fLEEHEIrs Use the button the CHFINCiE display button and the dial pad to enter the new Administration password Use the QK display button accept the programmed password Programming hints The password is easier to remember if the digits correspond to the letters in a word If you forget the Administration password you are not ab...

Page 338: ...out the system 6 Service Modes Reset All Logs Use the button and the dial pad to enter the space allocation for the Call Log at each telephone Use the I display button to accept the settings and end Administration programming The system automatically reallocates Log space Vote Reallocation of Call Log space may destroy Call Log data at telephones that lose space Modular DR5 System Coordinator Guid...

Page 339: ... spaces allocated by default Changing the space allocation using Log Defaults will define the log space available to all telephones in the system Unassigned log space is available in a Log Pool and can be re allocated in Call Services programming Modular DR5 System Coordinator Guide ...

Page 340: ...ou to specify which telephone displays the Call Display information when a call is ringing on an external line After the call is answered Call Display information is always shown at the telephone that answered the call Use the SHOW button the CHFINGE display button and the dial pad to enter the internal number of the telephone to display Call Display information Note In order for a telephone to di...

Page 341: ...l Voice Message waiting indication for each line at each telephone Use the CHANGE display button to select the setting N No or Y Yes Log Space Log Space changes the number of items that can be stored in the Call Log for each telephone Use the 71 button the m display button and the REMOUE display button to redistribute the log space There is no Log Space assigned by default Programming hints Space ...

Page 342: ...ber on the display if the caller blocks that information Voice Message Center telephone numbers If you subscribe to Voice Message services you can access that service through your Norstar system This setting specifies the external telephone number that is automatically dialed by the Message feature to retrieve voice messages Use the CHANGE display button and the dial pad to enter the external tele...

Page 343: ...OPY display button and the dial pad to identify the source and destination of the copied information Telephone programming Norstar telep hone programming can be copied for Set Abilities in the Capabilities section of Administration programming Use the COPY display button and the dial pad to identify the source and destination of the copied information Capabilities programming In addition to Line a...

Page 344: ...t Profile and Line Profile As many as four people in the Norstar system can use Set Profile or Line Profile at the same time You may access Set Profile and Line Profile while on a call at your telephone If someone is using Configuration or Administration programming you can still access Set Profile and Line Profile from another Norstar telephone The latest programming changes can be seen as soon a...

Page 345: ... Trunk data physical lines only Set abilities Received number target lines only Line data Line abilities Service Modes The following table shows how line names and telephone names appear on the display while you are using Set Profile and Line Profile Telephone name 221 221 internal number internal OR number or name 221 C WHITE if programmed Line name Line001 Line001 OR Line001 WFlTS external line ...

Page 346: ...play shows for example 221 221 or 221 C WHITE if that name was programmed for the telephone To begin Line Profile From an M7310 or M7324 Telephone 1 Press 1 j W a j5 J 16 3 which is the same as Feafure j j The display shows Show 1 ine 2 Enter the number of the line to be reviewed OR Press FIRST to review programming for the first line number The display shows for example Line881 Line881 or LineBBl...

Page 347: ...e is the telephone with the first internal number press BRCK O R To review settings for this telephone press SHOW The display shows Line tkccss 2 To see programming for Line Access press SHOW OR To display the name of the telephone as in step 1 press BRCK OR To review the next setting press NEXT The display shows Set Rbil ities 3 To see programming for Set Abilities press SHOW OR To display Line A...

Page 348: ... of the line as in step 1 press BFSCK OR To review the next setting press NEXT The display shows Line data 3 To see programming for line data press SHOW OR To display Trunk data as in step 2 press BFICK OR To review the next setting press NEXT The display shows Line abil ities 4 To see the programming for Line Abilities press SHOW OR To display Line data as in step 3 press l317cK OR To review the ...

Page 349: ...required to record the information first photocopy the page before you begin Not all of the programmable features may be required information Programmable settings can be determined from a review of the Not star Modular DR5 Programming Record and use of the Set and Line Profile feature Distribute the Programming reminders to each desk that has a Norstar telephone or post them on the wall next to t...

Page 350: ...68 Programming reminders Norstar telephones User name location Internal number Page zone I I I I I I I I I I I _ I 1 _ I Modular DR5 System Coordinator Guide ...

Page 351: ... 1 Internal number _ Lines answered at the Prime telephone _ Prime Telephone operator Internal number __ Lines answered at the Prime telephone _ Prime Telephone operator 1 internal number _ 1 Lines answered at the Prime telephone Central Answering Position CAP operator Internal number I I l I _ Modular DR5 System Coordinator Guide ...

Page 352: ...ols Pool Access code Use I A B C 1 D l 1 E I F A G I H l I J K l L I N 0 Miscellaneous programming Direct dial telephone DISA DN used to change COS Direct dial digit _ Call Park Prefix digit 1 Dial first to make external calls I Modular DR5 System Coordinator Guide ...

Page 353: ...Programming reminders 71 Pickup Group Call Pickup Groups Names of members of the group Modular DR5 System Coordinator Guide ...

Page 354: ...ame _ _ Start stop Start stop Start stop Time Time Time Time Time Time Control telephone Control telephone Control telephone Ringing telephones Ringing telephones Ringing telephones _ __ _ _ _ _ x_ _ _ Extra dial telephone Extra dial telephone Extra dial telephone Modular DR5 System Coordinator Guide ...

Page 355: ...thin your office Dialing 123 Direct dial 123 165 Page 158 Priority Call 160 Ring Again 123 Voice Call 187 Handle many calls at once Answer buttons 154 Central Answering Position 164 Call Queuing 78 Hold 135 154 Prime telephone 78 167 Have your calls answered at another telephone Call Forward 88 Line Redirection 142 Service Modes 162 Log your incoming calls Autobumping 95 Call Log 92 93 Logit 94 Ma...

Page 356: ...internal number default One line and two line displays All Norstar telephones have LCD displays that give you information about your calls and guide you through Norstar features The M7100 and M7208 Telephones have a one line display The M7310 and M7324 Telephones have a two line display The second line of a two line display shows the functions of the three buttons directly below it If you have a t...

Page 357: ...n later You have taken more than 15 seconds to press a button in response to a display You have entered an invalid feature code You have tried to use a feature that is not available in the present set up of your Norstar system You cannot use the feature you have chosen because your telephone is locked See Telephone Administration Lock in Customizing your telephone Dialing and Answering the telepho...

Page 358: ...cel Call Forward which you activate by pressing Feature 14 press Feature F r 7 If a feature code is programmed onto a memory button you may be able to cancel the feature by pressing the memory button while the feature is active If you change your mind in the middle of using a feature you can back out by pressing Feature or Rls Be aware that pressing disconnects any active or held call M7100 Teleph...

Page 359: ...ately if the telephone to which you are directing a call is out of service or otherwise unavailable These are listed with the descriptions of the features in which they occur Delayed Ring Transfer DRT If no one answers a call within a programmable length of time the system transfers the call to the Prime telephone Call Display information If you have subscribed to Call Display services from your l...

Page 360: ...call with the highest priority when you have more than one call ringing at your t e l e p h o n e Do Not Disturb Feature q 5 If you do not wish to receive calls turn on Do Not Disturb Handsfree Mute Handsfree You can answer calls without picking up the receiver using Handsfree Mute Prime telephone A Prime telephone receives calls that go unanswered at other telephones For more information see Spec...

Page 361: ... or the line is in use elsewhere Off The line is free Rings you may hear A double beep every A call has been camped to your ten seconds telephone A long single ring There is an external call on the line for you A shorter double ring A brief single ring Three beeps descending in tone There is an internal call on the line for you or a call is being transferred to you A call is being redirected on on...

Page 362: ... button for telephone 221 and an internal call from 02 is ringing on 221 You are receiving a call from telephone 221 You have received a Ring Again offer for a call to an internal telephone To call the number again press m or the flashing internal line button On the M7100 Telephone just lift the receiver Otherwise press m or wait 30 seconds for the Ring Again offer to expire For an explanation of ...

Page 363: ...t your telephone There is no call ringing at your telephone If you have a flashing line button but your telephone is not ringing you must press the line button to answer the call on that line The telephone to which you have directed a call is not in service or is otherwise unavailable The call is returned to your telephone Nobody answered the call you parked The call has come back to you IPick UP ...

Page 364: ...l call to reconnect To reject a Priority Call use DND FeatureI pl Fj or press B L O C K Release a call 1 You have no free line buttons on which to receive a call Release one of your current calls and try again to answer the incoming call JlJse 1 ine mol 1 You have received a Ring Again offer yIS NO for a line pool To use the line pool press m or the flashing internal line button On the M7100 Telep...

Page 365: ...ive all three indications for any particular call You may have a line that has been set up not to ring at your telephone If so you will see only a flashing line button If there is no button free for a camped call to appear you will get a special ring and a message on your display but no line button will flash If someone makes a voice call to you you will hear a beep followed by their voice There a...

Page 366: ...uttons you cannot transfer the call or do anything else with it except release it On M7100 Telephones you may answer a second call by pressing HOldI Your active call is put on hold and you are connected to the waiting call You can have no more than two calls at a time Modular DR5 System Coordinator Guide ...

Page 367: ...one 4 Enter the number 5 Press m or Hold Internal Autodial 1 Press Feature1 FJ 21 2 Select the button you want to program This is not necessary for the M7100 Telephone 3 Enter the number Displays You will see some of the following displays while programming an Autodial button See Dialing for displays that may occur while using an Autodial button 1 BKSP OK Continue to enter digits until the number ...

Page 368: ...ress the memory button you want to program This display pertains only to the M7208 Telephone Enter the number you want to program onto the button then press Hold You may include a line or line pool selection in an autodial sequence by selecting the line before entering any digits Enter the number you want to program onto the button then press Hold or C You may include a line or line pool selection...

Page 369: ...e a line selection in an autodialer the call will use your Prime line if you have one If you select a line before pressing the Autodial button any line selection programmed onto the button will be ignored You can copy the telephone number from a Last Number Redial button or Saved Number Redial button onto an Autodial button Simply enter the Last Number Redial feature code or Saved Number Redial fe...

Page 370: ... are busy with a call The System Coordinator sets up Call Forward on Busy in Administration programming Call Forward No Answer Call Forward No Answer forwards unanswered calls to another telephone The System Coordinator sets up Call Forward No Answer in Administration programming Call Forward Override You can call someone and ask them to stop forwarding their calls to you 1 Dial that person s numb...

Page 371: ...d to I Forward 22iRNtEL Not in service You cannot forward calls to the number you have chosen There are several reasons why this can happen For instance you cannot forward your calls to a telephone that has been forwarded to your telephone Dial the internal number or press the Internal Autodial button of the telephone to which you want your calls to be forwarded Your calls are being forwarded to t...

Page 372: ...ll Forward is active all calls go to the call forward destination regardless of the Call Forward on Busy and Call Forward no Answer settings If you are one of a group of people who regularly forward their calls to one another be aware that it is possible to set up forward loops in which a call is forwarded from one telephone to another in a circle and is never answered anywhere Calls that are redi...

Page 373: ...phone company Display Call Information before or after answering 1 To find out who is calling or to obtain information about your current call press Feature SJ 1 1 r l 2 If the call is an internal call the caller s name and the internal number are displayed OR If the call is an external call Call Display information is displayed according to how this feature was programmed in Administration progra...

Page 374: ...e same information as Call Informat ion along with the date and time of the call and the number of times the c a l l e r c a l l e d Displays E 12 EW 1 You would see this display if you were on an active call with a caller at 555 236 lb95551234 You would see this display if you were E X I T UIEW on an active long distance call with a caller at 555 l 234 Notes Call Display information becomes avail...

Page 375: ...ay find it helpful to b keep track of abandoned or unanswered calls b call back a customer who was unable to reach anyone 0 track patterns for your callers for example volume of calls and geographical location of calls b record caller information quickly and accurately and l build a personal telephone directory from log items Log space is assigned to each telephone Since a log can become full Call...

Page 376: ...ed at the telephone press mor Featurs OR Press NEXT or a to display the next selection The display shows No auto1 egging If you do not want information to be automatically logged press m or Feature OR Press NEXT or q to return to the first selection To exit press Rls Use Logit manually log a call Feature1 8 i j 133 j If your calls are not automatically logged Logit lets you manually log call infor...

Page 377: ...s when your log is full 1 To turn Autobumping ON press Feature r 1 a OR To turn Autobumping OFF press Feature rl fl r 7 5 Enter Call Log Feature m i lF You can enter your Call Log to view stored information The Log may display special characters These are described in detail in the description of Displays later in this section To view your log 1 Press Feature 8 r F 2 The display shows the number o...

Page 378: ...ng an item press UNDO O r Hold 1 2 To exit press m Call from Call Log You may find it helpful to place calls from within your Call Log Each stored caller number may vary according to the information associated with that particular call If the caller number involves a Centrex or PBX system the first few digits may need to be trimmed to make the caller number dialable If the number that you want to ...

Page 379: ...sing your Call Log through a password If you forget your password there is a facility in Administration programming to clear it and then you could enter a new password from your telephone Assign a password to your Call Log 1 Press Feature F Is F The displays shows New Passwrd _ 2 Enter your four digit password The display shows Repeat New 3 Re enter your four digit password The display shows Passw...

Page 380: ... 01 d fasswrd _ 2 Enter your old password The display shows New Passwrd 3 Press K or Hold The display shows No pswd assigned which confirms that your password has been deleted Related features Call Information The same Call Display information as in Call Log is displayed but it is not recorded in a log Displays You will see some of the following displays as you use Call Log This is a Call Log item...

Page 381: ...ng feature is active The Autobumping feature is deactivated One or more calls have been autobumped There is one new item in the Call Log There are two or more new items in the Call Log The call was successfully logged with Logit Your active call must be held or released before entering Call Log The external line is in use The item was erased from the Call Log This display shows that this call was ...

Page 382: ...is available on the call No log space has been assigned to 1 I the telephone No There are no new calls in the Call Log No 01 d items I There are no old or viewed items in the Call Log 100 Call Log The resume item is no longer in the L 1 Call Log due to Autobumping repeat call update or log reallocation jPrivate The caller s name is private Private number The calfer s number is private I I Release ...

Page 383: ... a separately orderableCall Display Button Cap Kit Please contact your Customer Service representative The long distance indicator as well as the caller s name and number may not be shown in the log depending on the Call Display services provided by your local telephone company For tips on programming Call Logs see the Call Displaygervices section Modular DR5 System Coordinator Guide ...

Page 384: ...f these displays while parking a call You may see some of these displays while retrieving a parked call 171 ready parked Inval id number The person you were talking to has already parked your call You cannot park the same call You have attempted to park a call with no active call on your telephone If the call you wish to park is on hold you must reconnect to it before you can park it You have ente...

Page 385: ...e of nine codes for the retrieval of the call These codes consist of the Call Park prefix which may be any digit from 0 to 9 and a two digit call number between 01 and 09 For example if the Call Park prefix is 4 the first parked call is assigned Retrieve Park code 401 Your Installer sets the Call Park prefix in Configuration programming If the Call Park Prefix is set to None parking is disabled Yo...

Page 386: ...ture 0 a Trunk Answer Feature pTj The Trunk Answer feature allows you to answer an external call that is ringing at any other telephone in your office Trunk Answer works only with calls that are ringing on lines for which a Service Mode is active and if Trunk Answer is ON in Administration programming Displays You may see some of these displays while using a Call Pickup feature lR1readY joined You...

Page 387: ...cide not to answer a ringing call once you have activated Directed Pickup press 1 The call will continue to ring Notes Call Pickup cannot be used on private lines Group Pickup can not be used to retrieve a camped call To use Directed Pickup the telephone must be ringing If for example the auxiliary ringer is ringing but the call is not ringing at a telephone the call cannot be answered using Direc...

Page 388: ...calls on external lines and finally calls on internal lines If there is more than one incoming call on lines in a Service Mode the Trunk Answer feature picks up the external call that has been ringing the longest The System Coordinator can assign telephones to one of nine Pickup groups in Administration programming Modular DR5 System Coordinator Guide ...

Page 389: ... can choose the call that has the highest priority 1 Press Feature1 81 o r l 2 The system connects you to the call that has the highest priority Notes Call Queuing answers incoming calls before callback and camped calls Call Queuing can be programmed onto a memory button Modular DR5 System Coordinator Guide ...

Page 390: ... to a telephone that already has a camped call The call has come back to you Press the CFrLLBFlCK button or the line button to reconnect to the call On the M7100 Telephone just pick up the receiver The person to whom you redirected a call has Do Not Disturb active on the telephone The call has come back to you Press the CFrLLBFrCK button or the line button to reconnect to the call On the M7100 Tel...

Page 391: ...lephone to which you have camped a call is out of service or is being used for Configuration or Administration programming The call has come back to you Press CFlLLBWK or the line button to reconnect to the call On the M7100 Telephone just pick up the receiver The line that the camped call is on is in use or that line does not appear at your telephone Release the line or release an internal line N...

Page 392: ...onversation forming a conference 1 Press Feature1 8 131 2 Tell the other person to press the line button and join your conversation Disconnect one party You can disconnect one party from a conference and continue talking to the other 1 2 3 Press the line button of the call that you want to disconnect The call that you want to keep is automatically put on hold OR For the M7100 Telephone press Featu...

Page 393: ... the other two people to continue speaking to each other 1 Press Hold The display shows CC cm ho1 d You can reconnect to the conference 1 Press either of the held line buttons or for the M7100 Telephone press Hold You are reconnected Split a conference You can talk with one person while the other person is on hold 1 Press the line button of the person you want to speak to The other person is autom...

Page 394: ...erences together Release one call from the conference before adding another or keep the two conferences separate Conference busr 1 Make calls first Privacy control cannot be used on internal or conference calls You have put a conference call on hold You have tried to make a conference call but your system is already handling its maximum number of conference calls You are on a conference with the t...

Page 395: ...e call active and another on hold Press the line of the call on hold to bring that person into the conference Only the person who established the conference can process the conference in any of the ways just described The Conference feature supports only three people If you are using an M7100 Telephone Your conference is connected as soon as you enter the Conference feature code There is no need t...

Page 396: ...e rules applicable to a conference apply except that there is only one line in use instead of the normal two This means that you cannot split a conference set up using Privacy In certain situations you may experience lower volume levels when using the Conference feature with two external calls Modular DR5 System Coordinator Guide ...

Page 397: ...sswwd 1 You have entered a password that is not programmed into your system Notes If you use your Norstar system from outside the office you may have to enter a Class of Service password to gain access to the system Class of Service passwords can give you access to features not available with the regular Class of Service See Using Norstar remotely You must enter a Class of Service password each ti...

Page 398: ...s Automatic Handsfree capability to a telephone in Administration programming Full Handsfree capability must be assigned to a telephone before Automatic Handsfree capability can be assigned to it This is also done in Administration programming This feature is not available on M7100 Telephones Contrast Adjustment Feature 1 g rl You can set the contrast level of your telephone display 1 Press Featur...

Page 399: ...you have a Prime line it is selected automatically when you lift the receiver or press Lj Standard Dial does not support on hook dialing on an M7100 Telephone If you have an M7100 Telephone use the Automatic Dial or Pre Dial feature for on hook dialing Automatic Dial If you have a Prime line assigned to your telephone Automatic Dial allows you to dial a number without selecting a line Your Prime l...

Page 400: ...the dial mode you want appears Press HOldI or m to select the displayed dial mode If Automatic Dial is not available it is because you have no Prime line Language Choice English Featurejfq p J You can select English as the language of your telephone display 1 Press r F K OJ L1J Alternate Language Feature j5 p J Iz_ You can select the alternate language as the language of your telephone display 1 P...

Page 401: ... Te cphone display messages will be in Move Line buttons 11 181fl You can move external lines to different buttons on your telephone You can use this feature to arrange your lines in the way that makes the most sense to you 1 Press t 1 F Is II 2 Press the button you want to move the line from 3 Press the button you want to move the line to You will see some of these displays while moving lines Irw...

Page 402: ... with other devices such as answering machines Tone dialing is required to access the features that PBX systems may offer or to use another Norstar system remotely For more information see the section Using Norstar remotely Your Installer sets your lines to pulse or tone dialing in Configurationprogramming To switch from pulse to tone dialing El If your external lines are programmed for pulse dial...

Page 403: ...istration Lock limits the ways in which you can customize your telephone There are three types of Telephone Administration Lock Full Partial and None Full Administration Lock lets you change the contrast of your telephone s display use Ring Type Ring Volume and Button Inquiry and control the volume of your speaker Partial Administration Lock allows you to forward your calls turn on Do Not Disturb ...

Page 404: ...frequently used numbers with the Autodial feature Feature programming Feature i l You can program feature codes onto your telephone s memory buttons using the Feature programming feature Speed Dial programming Feature I a You can program personal speed dial numbers onto speed dial codes 71 to 94 using the Personal Speed Dial programming feature Modular DR5 System Coordinator Guide ...

Page 405: ...line access code if your Prime line is an internal line The code will connect you to a line pool through your internal line If your Prime line is an external line or if you select an external line on your telephone you will not need an external line access code You will always need an external line access code on an M7100 Telephone Your Installer assigns the external line access code in Configurat...

Page 406: ...ed number 1 Press Feature7 a LLJ when you are not on a call Related features Autodial pzG j fi Feature p j 1 7 The autodial feature lets you program telephone numbers onto memory buttons for one touch dialing Dialingmodes Feature I _ iq J Norstar supports three different methods of dialing They are described in the Customizing your telephone section under the heading Dialing Modes Line Pools Line ...

Page 407: ...mains on your display as long as you are on a call you have dialed You may transfer the call by pressing TRFINSFER Your telephone is already connected to the telephone you are trying to call Check your active line buttons and return to that call Wait for the telephone to be answered or press LFlTER to use the Ring Again or Messages features Wait for the telephone to be answered If no one answers y...

Page 408: ...sen is in use Try another If the line remains in use and never seems to clear it may be hung See Lines in the System Features section for information on hung lines Enter the digits of the number you want to dial You have tried to make or receive a call when no line button was available You have not dialed an external telephone number since the last power interruption or system reset Either you hav...

Page 409: ...ing Again Either you have no Prime line or the Prime line is in use or the line programmed onto an Autodialer Speed Dialer or Hotline is in use Select a line and dial again Press E to send a message See Messages You have dialed your own number Notes The maximum number of digits that Last Number Redial or Saved Number Redial records is 24 You can copy the telephone number from a Last Number Redial ...

Page 410: ...rb 1 Press Feature F BJ 15 Displays Do not dish b Your telephone is in Do Not Disturb mode Td cancel Do Not Disturb Your telephone is receiving calls normally Notes If you use Do Not Disturb while an external call is ringing the call will be forwarded to the Prime telephone It may also be answered by anyone whose telephone shares the line it is on Once you turn Do Not Disturb on calls will be forw...

Page 411: ...eature code 2 For all telephones other than the M7100 Telephone select the button you want to erase 3 Erase the button by pressing N or 1 1 You cannot erase Answer Handsfree Mute Intercom or line buttons Buttoninquiry la You can check the function of any line Intercom or memory button on your Norstar telephone 1 Press Feature I lo 2 For all telephones other than the M7100 Telephone press the butto...

Page 412: ...e Press or SHOW for additional information If you are checking a Speed Dial button enter the two digit Speed Dial code that you want to check To erase a button press Hold While entering a feature code you can press Feature or QUIT to quit programming or CLEFLR to clear out the characters you have entered The system will accept the entry as soon as you enter a valid feature code Press rj and enter ...

Page 413: ...n programmed with that feature code in some cases pressing the button a second time cancels the feature On the M7100 Telephone Button inquiry shows your internal number followed by the function assigned to your single memory button Any memory button not programmed as an external or internal line target line Answer button or Handsfree Mute button is available for programming features The following ...

Page 414: ...p Listen is canceled automatically when you hang up the Group Listen call Displays You may see one of these displays with Group Listen You have tried to use Group Listen when you are not on a call You have tried to use Group Listen without picking up the receiver Notes Keep the receiver away from the speaker or you may hear feedback The higher the volume the more the feedback Press the a button to...

Page 415: ...internal microphone and speaker are automatically turned on if you have a Prime line assigned to your telephone 2 Speak normally Mute Handsfree You can switch off the telephone microphone so that you can speak privately to someone in your office while you are on a handsfree call 1 Press IHandsfree The microphone is turned off You can turn the microphone back on again and continue your handsfree ca...

Page 416: ...eaking before you speak The microphone and speaker cannot both be on at once Your caller s voice may be cut off if you both speak at the same time Noises such as a tapping pencil could be loud enough to turn on your microphone and cut off your caller s speech To prevent a possible echo keep the area around your telephone free of paper and other objects that might screen your microphone Turning dow...

Page 417: ...rom one call to another 1 Press the line button of the caller you want to speak to Your current caller is put on hold automatically Listen on Hold If you have been put on hold you can hang up the receiver while you wait for the other person to return 1 Press Hold 2 Hang up the receiver 3 Press the line button of the call You may hear indications from the far end that you are on hold for example to...

Page 418: ... required from the American Society of Composers Authors and Publishers or a similar organization if radio or TV broadcasts are transmitted through the Music on Hold feature of this telecommunication system Northern Telecom Inc hereby disclaims any liability arising out of the failure to obtain such a license Your Installer sets this feature to music tones or silence in Configurationprogramming No...

Page 419: ...l can also be included as part of a longer stored sequence on an External Autodial button or in a Speed Dial code The Link symbol Zi uses two of the 24 spaces in a dialing sequence The Pause feature enters a 1 5 second delay in a dialing sequence on an external line This is often required for signaling remote devices such as answering machines or when reaching through to PBX features or Host syste...

Page 420: ...endant that instructs you to dial the internal number you need You can program the company number a Run Stop then the internal number on one External Autodial button Press the autodialer once to dial the company number When you hear the automated attendant press the autodialer again to dial the internal number The Run Stop symbol S uses one of the 24 spaces in an External Autodial or Speed Dial se...

Page 421: ...ammed Release and Run Stop are for use in programmed dialing sequences only Notes If your external telephone lines are programmed for Pulse Dialing you can temporarily switch to Tone Dialing by pressing q after selecting the line Tone Dialing lets your Norstar telephone communicate with devices and services that respond to tone signals such as automatic switchboards and fax or answering machines M...

Page 422: ...e some of the following displays while using a line pool For displays associated with dialing telephone numbers see the Dialing section lCode J IDenied i n admin lInua1 id code 1 Line in use t 40 free 1 it es Enter a line pool access code Access to the line pool you requested is denied in Configuration programming You have entered an invalid line pool access code The line chosen by the system for ...

Page 423: ...programming Ipc 13 When all the lines in a line pool are busy the indicator for the Line Pool button turns on The indicator turns off when a line becomes available Your Norstar system can have 15 line pools and a telephone can be programmed to access any number of them You can use a line pool only to make external calls If no lines are available in the line pool you can use Ring Again at the busy ...

Page 424: ...the differences between Line Redirection and Call Forward Call Forward forwards all calls that arrive at a particular telephone to another telephone within the Norstar system Line redirection redirects only the lines you specify no matter which telephones they appear on to a telephone outside the Norstar system Line Redirection takes precedence over Call Forward Displays while redirecting lines Yo...

Page 425: ...work line that does not require you to dial digits You have tried to program redirection while someone else is programming redirection Only one person can program line redirection at a time The line you are trying to use for redirecting calls is for incoming calls only Choose an outgoing line Press or the m button to begin redirection Press REMWE or m to cancel a previous redirection You have one ...

Page 426: ...line redirection is restricted Select the line that will be used to redirect calls out of the system using one of the following methods l Press an external line button l Press an internal line button and dial a line pool access code l Press a line pool memory button l Press an External Autodial button Press the lines that are to be redirected To deselect a line press it again You may press LJ to r...

Page 427: ...rings while you are in the middle of programming Line Redirection but none of the Norstar call handling features will be available until the feature times out If you need to use a Norstar feature to process the call you must quit Line Redirection programming by pressing the F 1 button Do not press m or you will disconnect the call you are trying to process While you are programming Line Redirectio...

Page 428: ...which the lines from the eastern office are redirected to the west and those from the west are redirected to the east This could result in a costly long distance redirection loop The system can be set up so that redirected calls give a brief ring on telephones in the Norstar system as they are redirected These calls cannot be answered within the system until you cancel redirection The line chosen ...

Page 429: ...plays while using Long Tones At the appropriate time press any dial pad button Hold each button down for as long as necessary You can cancel Long Tones by pressing f 1 or Hold j Make call first 1 You have tried to use Long Tones when you are not on a call Tones The person you are calling has pressed j canceling your long tones Notes Long Tones can be used on any call except a conference call You c...

Page 430: ...at left a message s and 0 clear a message sent by your Voice Message Center the message still remains at the Center until it is erased there Send a message Feature q You can leave a message on the display of another telephone in your Norstar system 1 Press IFeature1 r 2 A one line display shows Message to OR A two line display shows Message 1 ist Press m to display Message to 3 Enter the internal ...

Page 431: ...ssage Waiting List To navigate forward through your list press NEXT or 0 To navigate backward press B Call from your Message Waiting List From your Message Waiting List you can call the person or your Voice Message Service who sent the message First you may want to view your messages and decide if you want to reply to t h e m 1 Press Feature 6115 The display shows the first message 2 Press NEXT or...

Page 432: ...at you want to remove Related feature9 Call Log The status display for the Message Waiting List shares the same display with the Call Log status display Displays You will see some of the following displays while sending messages Can t send msg When reviewing the messages you have sent press NEXT to view the next message or ERRSE to erase the message on the display This is the Message Waiting List ...

Page 433: ...call from your Message Waiting List The line that you are trying to use is being used by the identified Norstar user This is the Message Waiting List display For that particular voice message it tells you the line the calf came in on and the name of that line You have tried to send a message to an invalid internal number or to a telephone that is out of service You have a one item in your Message ...

Page 434: ...ge Center To program the number see the Programming chapter If you have an M7100 Telephone this is displayed when you try to reply to a message while on an active call You must release your call before entering your Message Waiting List You are trying to send a message to a telephone whose message waiting list is full You have tried to send a message but your telephone s list of sent messages is f...

Page 435: ...several voice messages Any message can be canceled either by the person who sent it or by the person who received it If your reply to a message is forwarded or is answered at another telephone using the Call Pickup feature the message remains on your telephone until you cancel it or successfully contact the telephone that sent the message Modular DR5 System Coordinator Guide ...

Page 436: ...hone There is also a single memory button without an indicator on the M7100 Telephone Memory buttons can be used for any of the following buttons except that lines and Answer buttons must appear on buttons with indicators Answer buttons You can use an Answer button to monitor calls on another person s telephone All calls to the monitored telephone appear on the Answer button Such calls may also ri...

Page 437: ...ne line button for each line assigned to your telephone You press the line button to select the line you want to answer or use to make a call Having several line buttons allows you immediate access to more than one line so you can handle and monitor calls easily The M7100 Telephone does not have line buttons and can have a maximum of two lines You can switch between its two lines one active and on...

Page 438: ...earpiece are turned on You must have the Handsfree Mute feature assigned to your telephone if you wish to use a headset While you are using the headset the receiver and the switch in the telephone cradle do not work A headset cannot be used on an M7100 Telephone Using a headset While on a call using the headset press Handsfree to turn your headset on and off To answer a call press Handsfree To adj...

Page 439: ...adset outlet on the bottom of the telephone Hearing Aid Compatibility The receivers on all Norstar telephones are compatible with hearing aids as defined in the FCC rules Part 68 section 68 316 Note Not all hearing aids are optimized for use with a telephone Wall Mounting Most Norstar telephones can be mounted on a wall Contact the Installer or Service Representative if you wish to have any teleph...

Page 440: ... shortcuts s Instead of entering the Page feature code followed by the page type you can enter the following shortcut codes internal Feature PI r 7 and zone 0 to 6 External Feature FJ code 2 has no zones Combined Feature El Fj and zone 0 to 6 Related features V o i c e C a l l I m Is You can make an announcement to one person by placing a voice call to their telephone Displays You will see some of...

Page 441: ...or Rls when you are finished paging A page is already being made in the page zone you have requested Notes Page zone 0 equals all zones When making an announcement using External Page or Combined Page the Long Tones feature is automatically activated for the external paging system only This allows you to control optional equipment with the Long Tones feature Each Norstar telephone can be assigned ...

Page 442: ...ity Call ICall blocked 1 Denied i n admin 1 IMake c a l l f i r s t Please Prioritr denied You tried to place a Priority Call to another Norstar telephone The person you called has blocked your call Try to call later You have tried to make a Priority Call but this feature has not been assigned to your telephone You have attempted to use the Priority Call feature with no ringing or busy tone on the...

Page 443: ...he telephone you are trying to reach your call will be forwarded If the telephone receiving the Priority Call is in a conference call the other two parties are automatically put on hold when the Priority Call is accepted The System Coordinator gives a telephone permission to make Priority Calls in Administration programming Modular DR5 System Coordinator Guide ...

Page 444: ...lect the service mode you want Cancel Service Modes I You can return to normal operation or cancel the manual override of an automatic mode You cannot cancel an automatic mode 1 Press Feature a 0 Displays You will see some of the following displays when selecting a service mode The name of the current service mode Night Service in this case is displayed Press or NEXT to see other service mode opti...

Page 445: ... at any time by entering the Service Modes feature code Feature F a and selecting a different service mode this override will remain in effect until it is canceled by means of Feature I r Is r Note that if you selected a service mode with an asterisk the next automatic service mode will come into effect at the programmed time Direct dial calls to a Direct dial telephone will ring at the Extra dial...

Page 446: ...rm codes should they occur If an alarm message appears on the Alarm telephone s display follow these instructions 1 Record the alarm number 2 Press TINE and record the time displayed w 3 Call your Installer or Service Representative and report the alarm code 4 After speaking to your Installer or Service Representative press CLERR This is an example of an alarm display Report this alarm and the tim...

Page 447: ... The Direct dial telephone is usually in a central location such as a receptionist s or secretary s desk It is usually a Prime telephone and a Central Answering Position CAP There may be up to five Direct dial telephones in your system but each telephone in the system is assigned to a single Direct dial telephone There is a single Direct dial digit for the whole system that lets each telephone cal...

Page 448: ...lls made to a Direct dial telephone There may be one Extra dial telephone for each Direct dial telephone and it may be _ a different telephone in each Service Mode Hotline telephone You can call a programmed internal or external telephone number simply by picking up the receiver of the Hotline telephone or by pressing l 1 A Hotline telephone can be set up to dial an operator or an emergency number...

Page 449: ...er on a Prime line but the Hotline telephone has an internal Prime line and no access to line pools This must be corrected in Configuration or Administration programming This message may also appear if the line pool assigned to the telephone is busy Prime telephone Each line in a Norstar system can h e a telephone assigned to it as a Prime telephone Calls not answered at their normal destinations ...

Page 450: ...ystem in Administration programming Personal Speed Dial codes are from 71 to 94 and may have different numbers assigned to them on each telephone Users can program their own Personal Speed Dial numbers Program Personal Speed Dial piF pJm You can add or change a Personal Speed Dial number on your telephone 1 Press r I 14 2 Enter the code that you want to associate with a telephone number 3 If you w...

Page 451: ...stem is in Configuration or Administration programming You have tried to enter a new Personal Speed Dial Number but the memory for these numbers in your Norstar system is full Enter a two digit code between 71 and 94 for the personal speed dial number you want to program Enter the telephone number you wish to program exactly as you would if you were dialing it normally When you are finished press ...

Page 452: ...were dialing it normally When you are finished press I 1 or OK _ There is no line associated with the speed dial number you are trying to use Select a free external line or line pool and enter the Speed Dial feature code again Enter a two digit Speed Dial code 01 94 You must enter the zero for codes 01 to 09 There is no difference between using Personal Speed Dial and using System Speed Dial They ...

Page 453: ...ial numbers are shown on the display while they are being dialed System Speed Dial numbers may be programmed to show a Speed Dial name instead of the number keeping the actual number confidential Modular DR5 System Coordinator Guide ...

Page 454: ...cation in Configuration programming BackgroundMusic piiF 81 s You can listen to music through your telephone speaker 1 Press Feature F Is WARNING In accordance with U S copyright law a license may be required from the American Society of Composers Authors and Publishers or a similar organization if radio or TV broadcasts are transmitted through the Background Music feature of this telecommunicatio...

Page 455: ... features available to them by entering the DISA DN followed by a Class of Service password Internal numbers Each telephone in the Norstar system has its own internal number The length of internal numbers in your system may be from 2 to 7 digits for a non expanded system or 3 to 7 digits for an expanded system All numbers in your system are the same length Your Installer sets the length of interna...

Page 456: ...hone When a line is assigned to a telephone it is automatically given a line button on that telephone if a button is available The M7100 Telephone has no line buttons for its lines Normally you cannot answer a call that is ringing on a line that does not appear on your telephone To pick up such a call use Call Pickup Call Park or Transfer Hung lines A line that has been redirected using Line Redir...

Page 457: ...rcom button and entering a line pool access code or by pressing a memory button programmed with the line pool feature code Private lines A Private line is exclusive to a particular telephone Calls that are put on hold or left unanswered on a Private line cannot be picked up at any telephone except the Prime telephone Prime line Your telephone can be programmed to select an internal or external lin...

Page 458: ...ephone or group of telephones A target line can be used for incoming calls only A single trunk may provide connections to several different target lines This allows each person or department in the office to have their own number without having as many trunks on the system as there are people in the office Overflow Call Routing If a call comes in for a target line that is busy Norstar routes the c...

Page 459: ...Show Time pir pqp1 3 You can see the present date and time while you are on a call 1 Press Feature rj Fl Is 2 Read the display Displays One of the following displays will occur when you use a Time feature Make CiL f PLSt 1 You have not made a call since your telephone s clock was last reset The display shows the last call you made or the current call and the total elapsed time in minutes and secon...

Page 460: ...s 5 Press m or JOIN or a programmed Call Queuing button if you wish to answer another call 6 The call is immediately transferred Vote When transferring an external call to an external number note the following restrictions at least one of the external calls must have been an incoming call and that call must be on a disconnect supervised line Unsupervised Conference You can use the Unsupervised Con...

Page 461: ...ferred l221 DND CRLLBRCKj The person to whom you tried to transfer a call is on another call Press RETRY to enter a new internal number On the M7100 Telephone you will automatically be returned to the Transf et to prompt Transient message to indicate that the transfer was successfully completed The per son to whom you tried to transfer an external call has Do Not Disturb active on their telephone ...

Page 462: ...N to transfer the call from telephone 221 to 222 The external caller you were trying to transfer has hung up before the transfer was complete Press JOIN to transfer the call on line 001 to telephone 221 Press RETRY if after talking to the person at extension 221 you decide to transfer the call to someone else You have tried to use the Transfer feature when you have no call to transfer The telephon...

Page 463: ...e call automatically rings you back and the display indicates that the telephone was busy or that no one answered You can establish an Unsupervised Conference whether the other two people are inside or outside the Norstar system However if both of the other people are outside the system there are some restrictions at least one of the outside callers must have called you and that call must be on a ...

Page 464: ...e Your Norstar system has a leased line to Europe with reduced transatlantic charges You provide that salesman with a Class of Service password that gives access to the transatlantic line The salesman can then telephone into the Norstar system from a client s site enter his Class of Service password and use the leased transatlantic line to make his calls The manager of one of your branch offices a...

Page 465: ...l tone enter a COS password 4 Wait for system dial tone Using Norstar remotely Once connected to a remote system you can do any one of the following l enter the DISA DN followed by a COS password to change your Class of Service l dial the number of someone on the remote Norstar system 0 dial a line pool access code and make an external call 0 enter a Page feature code 60 through 63 Use rJ instead ...

Page 466: ...63 using a instead of 1 1 See Page Fast busy tone You have done one of the following l entered an incorrect COS password Your call will be disconnected after five seconds l taken too long while entering a COS password Your call will be disconnected after five seconds l tried to use a line pool or feature not permitted by your Class of Service You will hear system dial tone again after five seconds...

Page 467: ... you are setting up access to your system from another Norstar system over a private network you may not need DISA If you set up your E M trunk to answer without DISA callers from w remote Norstar systems will receive system dial tone immediately Your DISA facility has a number the DISA DN which an external caller can dial when they hear system dial tone to activate DISA and enter a Class of Servi...

Page 468: ...Loop start trunk used for Remote Access is set to unsupetvised mode auto answer will not function and the caller will hear ringing instead of a stuttered or the system dial tone If you use one Norstar system to cafl remotely into another Norstar system you can use the available features of the remote Norstar system by pressing B followed by the feature code If you press Feature you will invoke the...

Page 469: ...ur telephone you can respond to a Voice Call without touching the telephone 1 When someone makes a Voice Call to you simply start talking Your telephone s microphone picks up your voice Your telephone will beep periodically to remind you the microphone is on You can stop it beeping 1 Pick up the receiver or press Handsfree Voice Call Deny Feature 8J 8 You can prevent your telephone from receiving ...

Page 470: ...urb mode it has Voice Call Deny turned on it is not a Norstar telephone Your call proceeds automatically as a regular ringing call Notes Once you have answered a Voice Call you can put it on hold transfer it or otherwise treat it as a normal call When you have Handsfree Answerback assigned to your telephone and you are using an on hook Dialing Mode the microphone and speaker are both activated for...

Page 471: ... feature when labelina memorv buttons Call Log Featursj Fj a j5J Programs a password for your Call Log To remove the password Password see your System Coordinator Class of Service Contrast Adiustment Overrides the Class of Service on a telephone to allow you to make a call from that telephone The Class of Service determines which numbers you can dial Switch from one Class of Service to another usi...

Page 472: ...Pool feature code in step 3 enter the access code for a line pool FeetureIRfg Selects a distinctive ring to help differentiate between your telephone and others nearby Enter the feature code and press NEXT or FJ through a to select the new Ring Type Press Hold or 01 to store the new ring Ring Volume Feature F m a Makes your telephone ring so you can adjust the volume even while you are on a call R...

Page 473: ... Norstar from outside the office You can use your Norstar system even when you are not in the office to make calls or use the paging feature You may be required to enter a Class of Service password to get onto the system Your Class of Service determines which features you can use and which numbers you can dial Note Ask your System Coordinator for details on your Classes of Service and Class of Ser...

Page 474: ... external and internal display messages and return calls Cancel Feature r 7 Q 0 Send Message Leave a message on a co worker s telephone display to call you back Cancel Fealurs IiF f7 J Page Allows you to make announcements through either the internal or external speakers or both Enter the feature code the page code 1 for internal 2 for external or 3 for both and the zone 0 to 6 External Allows you...

Page 475: ... your Norstar system by pressmg GGZ j and dialing the retrieval code On the M7100 Telephone dial just the retrieval code The retrieval code is made up of a programmable Call Park prefix 0 to 9 followed by a call number 01 to 09 s Feature FJ Setting up a three person call 1 Make or answer the first call 2 Put the first call on hold 3 Make or answer the second call 4 Press FeeturefTj7 or press Contl...

Page 476: ...ne button Enter the feature code a second time to restore the original setting Sends a call to another telephone in your Norstar system over a network or outside your Norstar system Using Tmnsfer 1 Make or answer a call 2 Press Ifeatun F m or Transter if programmed 3 Dial an internal telephone number or press an Autodial button 4 If you wish you can announce the call after the called party answers...

Page 477: ...the public network dial the telephone number of the person you want to call If you are using a line pool that automatically connects you to another Norstar system see Using Norstar from outside the office If you are using a line pool which automatically connects you to a system other than Norstar follow the procedure for using that system Ask your System Coordinator if you need help Note See your ...

Page 478: ... answering a call you may take a message or redirect the call to another telephone Who assigns the Check with your System Coordinator to determine which external lines have external lines for my been assigned for backup answering and which of those lines ring at your Prime Telephone Prime Telephone To help you do your job well this person should provide a list of names and numbers associated with ...

Page 479: ... 1 Pick up the receiver or press Handsfree if assigned O R If you want to manually answer a line 1 Press the line or intercom button with a slow flashing indicator b 2 Pick up the receiver if you want the handsfree microphone OFF Note A fast flashing indicator b shows that a line is on hold Handling more one call at once than When you have m ore than one call arriving at your telephone the Call Qu...

Page 480: ... long JOHN DND The call you transferred is returned to you because the telephone is in Do Not Disturb mode DRT Line025 Delayed Ring Transfer redirects an unanswered call on line 025 Line012 to wime Line010 JRNET A call on line 012 cannot ring elsewhere A call on line 010 was forwarded or routed to Janet but was not answered Line003 call back A transferred camped or parked call on line 003 was retu...

Page 481: ... Autodial button 4 If you wish you can announce the call after the called party answers 5 Press FiiJ or JOIN 6 The call is immediately transferred To a telephone within the Norstar network or external to Norstar Use the above procedure substituting the following for step 3 3 Press a line button and dial the number that you wish to transfer the call to You can also do an external transfer using Uns...

Page 482: ...on of the telephone to which you will transfer the call 3 Transfer the call to the appropriate Norstar telephone OR I Camp the call on the appropriate Norstar telephone 4 Replace your receiver If you want yuuf co worker to take the call on a specific line 1 Place the call on hold 2 Use the Page feature to announce the call and its line number 3 Replace the receiver Your co worker can now go to the...

Page 483: ...nitor a specific group of Norstar telephones for example your managers using Answer buttons Automatic Handsfree If programmed you can use the Handsfree I microphone and speaker for all your calls Call Pickup Directed Anyone in the office can answer a call ringing at any other Norstar telephone by dialing that telephone s internal number Call Pickup Group Any member of a specified group can answer ...

Page 484: ...your Prime Telephone is an M7324telephone you can monitor the busy not busy status of other Norstar telephones Check for the presence or absence of indicators F beside the Internal Autodial buttons for the other telephones Where to get help To learn more about Norstar and its features the System Coordinator can provide you with the following Norstar documents The Meridian Norstar Telephone User Ca...

Page 485: ...ing s 1 Release all calls and open lines with dial tone 2 Press IF a 3 Read the display 4 Press 1 when finished Adjusting display 1 Press Feature F a contrast 2 Press a to a for the level you want Selecting a ring type 1 Press FeatureI F a and volume 2 Press ITJ q a or m to hear the different types of rings 3 While the telephone is ringing press 4to adjust the volume 4 Press Feature1 to store the ...

Page 486: ...using J you can switch between calls call To answer a secondcall whf e on anofher call 1 Press HO dj to put the first call on hold The second call automatically comes onto the line To hold a call and make a second call 1 Press I to put the first call on hold 2 Dial the telephone number for the second call To return to the first call 1 Press Hold1 again to return to the first call on hold The secon...

Page 487: ...ld or KJ 2 Press FeatureIF a 3 Dial the external number 4 Press Holdr to store the number 5 Label your new button tnternat autodial 1 If you are on a call or an open line with dial tone press Hold 0rFGJ 2 Press Feature1 T F7 2 J 3 Dial the internal number 4 Label your new button Features 1 If you are on a call or an open line with dial tone press Hold or Rh 2 Press Feature FJ FJ 3 Press Feature an...

Page 488: ...n lines with dial tone 2 Press FeatureIR ITj 3 Press the button you want to check 4 Read the display 5 Press Feature when finished Adjusting display contrast 1 Press Raturef FJ 0 2 Press a number on the dial pad for the contrast level you want the higher the number the higher the contrast level Selecting a Ring Type and volume level 1 Press GEl F a 2 Press 0 Q aor a to hear the different types of ...

Page 489: ...rs beside an extension button then dial Exlernal calls using extension buttons 1 Pick up the receiver 2 When b appears beside the extension button dial 7J or your system s external line access code and the number Hald Holding Calls 1 Press Hold The flashes beside the line on hold 2 Press the line button with the flashing b to return to the call Check the display fnr confirmation or additional info...

Page 490: ...s or m 2 Press Feature F 0 3 Press a memory button 4 Dial the external number 5 Press Hold to store the number 6 Label your new button s internal autodiai 1 If you are on a call or an open line with dial tone press Hold or Rlsl 2 Press I 1 F i 3 3 Press a memory button 4 Dial the internal number 5 Label your new button features 1 If you are on a call or an open line with dial tone press Hold or IR...

Page 491: ...tters directly above them on the second line of the display A display button with an OK label La above it is represented as OK in this card Button inquiry Confirm that your memory and line buttons have the correct snap on caps by checking their programming 1 Release all calls or open lines with dial tone 2 Press Feeturr li 7 a 3 Press the button s you want to check and read the display 4 Press iGG...

Page 492: ...al a or your system s external line access code and the number HOldJ Holding Calls 1 Press I The b flashes beside the line on hold 2 Press the line button with the flashing b to return to the call Check the display for confirmation or additional information Automatic hold Calls are put on hold automatically when you switch from one line to another Handsfree 1 This button operates the telephone s b...

Page 493: ...rnal autodial Internal autodial 1 If you are on a call or an open line 1 If you are on a call or an open line with dial tone press Hold with dial tone press Holdj or J or FKJ 2 Press I F r 7 2 Press Feature FJ a 3 Press a memory button 3 Press a memory button 4 Dial the external number 4 Dial the internal number 5 Press OK to store the number 5 Label your new button 6 Label your new button Feature...

Page 494: ...this card DOWN UP Button inquiry Confirm that your memory and line buttons have the correct snap on caps by checking their programming 1 Release all calls or open lines with dial tone 2 Press Featun fq ZJ 3 Press the button s you want to check and read the display 4 Press r when finished Adjusting display contrast 1 Press r 1 FJ a 2 Press Up or DOWN for the level you want 3 Press 01 when finished ...

Page 495: ... or your system s external line access _ code and the number T i Holding ii s 1 Press 1 The b flashes beside the line on hold 2 Press the line button with the flashing b to return to the call Check the display for confirmation or additional information Automatic hold Calls are put on hold automatically when you switch from one line to another Handsfree This button operates the telephone s built in...

Page 496: ... or an open line with dial tone press r or Rls 2 Press Feature F n s 3 Press a memory button 4 Dial the external number 5 Press OK to store the number 6 Label your new button Internal autodial 1 If you are on a call or an open line with dial tone press IHOld or fFJ 2 Press m R m 3 Press a memory button 4 Dial the internal number 5 Label your new button Features 1 If you are on a call or an open li...

Page 497: ...to a Prime telephone but this can be changed in Configuration programming Allow Redirect A sub heading in Administration programming that allows you to set whether Line Redirection can be used from that telephone Analog Terminal Adapter ATA A device that permits the connection of analog telecommunication devices such as FAX machines answering machines and single line telephones to the Norstar syst...

Page 498: ...ature that allows you to dial without having to pick up the receiver or select a line You must have a Prime line to use Automatic Dial Automatic Handsfree A feature that automatically activates Handsfree operation when you make or answer a call Automatic Handsfree is assigned in Administration programming Automatic Hold A feature that automatically places an active call on hold when you select ano...

Page 499: ...l Restrictions applied to specific System Speed Dial numbers Bypass Restrictions can be turned on in Administration programming C Call Forward A feature that forwards all the calls arriving at your telephone to another telephone in your Norstar system To have calls forwarded outside the system use Line Redirection Call Forward No Answer A feature that forwards all calls arriving at your telephone ...

Page 500: ...to none in which case Call Park is disabled Call Park prefix is assigned by your Customer Service representative Call Pickup Directed A feature that lets you answer a call ringing at any Norstar telephone by entering the internal number of that telephone before taking the call Call Pickup Directed is activated by your Customer Service representative Call Pickup Group See Pickup Group Call Queuing ...

Page 501: ...call is determined by the Dialing Filters and Remote Access Packages assigned to the telephone in Administration programming The Class of Service for a call can be changed by entering a six digit Class of Service password Internal users cannot change their access to features with a COS password only their dialing filters Class of Service and Class of Service passwords are assigned in Administratip...

Page 502: ...in bold text Delayed Ring Transfer DRT to Prime A feature that transfers an unanswered call on an external line to the Prime Telephone associated with that line after a specified number of rings This feature is activated by your Customer Service representative Dial mode The dialing mode of a line can be either Tone or pulse Pulse is traditionally used by rotary dial telephones Tone is also referre...

Page 503: ... in a three digit expanded system DISA See Direct Inward System Access DISA DN A received number assigned to the Norstar Direct Inward System Access facility If a caller dials a number that is assigned to the DISA DN the caller hears stuttered dial tone and must enter a Class of Service Password Once the password is accepted the caller hears system dial tone and can use Remote Access features See ...

Page 504: ... External call A call to a destination outside the Norstar system External Call Forward See Line Redirection External code The number you dial to get an external line The default is 9 but this can be changed by your Customer Service representative You do not always need an external code It is primarily to support the M7100 Telephone and single line telephones using an Analog Terminal Adapter ATA E...

Page 505: ...hat selects another line Full Autohold is activated by your Customer Service representative Full Handsfree See Handsfree G Group Listening A feature that allows you to have others in your office hear a caller through your phone s speaker The caller hears you only when you speak into the receiver and cannot hear other people in the office H Handsfree A feature you can use to make calls without usin...

Page 506: ...ne is programmed in Administration programming I I C An abbreviation of Intercom button Installer A person who installs the Norstar equipment and performs System Startup and certain programming actions The Installer or the System Coordinator can program Administration settings Intercom button A button that provides access to internal lines used for calls within a Norstar system and access to exter...

Page 507: ...tor Guide Line Pool A group of lines used for making external calls Line Pools provide an efficient way of giving a telephone access to external lines without taking up many line buttons A line is assigned to be a member of a Line Pool by your Customer Service representative Line Pool access code A number that identifies a Line Pool Line Pool access codes are assigned by your Customer Service repr...

Page 508: ...nd eight programmable memory buttons with indicators M7310 Telephone A telephone that has a two line display three display buttons 10 programmable memory buttons with indicators and 12 dual memory programmable buttons without indicators An M7310 Telephone can be equipped with a Busy Lamp Field M7324 Telephone A telephone with a two line display three display buttons and 24 programmable memory butt...

Page 509: ...ar Programming Overlay P Page A feature you can use to make announcements over the Norstar system You can choose Internal Page announce over the telephone speakers External Page announce over an externally mounted customer supplied loudspeaker or both Internal and External Page Page Zone An area in the office that receives internal Page announcements independently of the rest of the office Each Pa...

Page 510: ...mer Service representative Prime telephone Prime set A telephone that provides backup answering for incoming calls on external lines The Prime telephone for a line will ring for any unanswered calls on that line A Prime telephone is assigned to a line by your Customer Service representative Priority Call A feature you can use to make a Voice call to a telephone that is idle busy or has Do Not Dist...

Page 511: ...ature that causes a telephone to beep and display the message He1 d call when a call has been on hold for a programmable period of time This period is the Remind delay and is programmed by your Customer Service representative Remote access The ability to dial into a Norstar system from outside the system and make use of selected Norstar features The lines features and dialing capabilities availabl...

Page 512: ...istration programming Rls button A button that ends a call in the same way that hanging up the receiver does It may also be used to end Startup Administration programming Maintenance sessions and feature operations Run Stop A character that creates a breakpoint in a programmed external dialing sequence When you press a programmed key the system dials the number up to the Run Stop When you press it...

Page 513: ... the M7310 Telephone Press the shift button to store or access features on the top half of the dual memory buttons Show Time A feature that allows you see the current date and time on the Norstar telephone display while you are on a call Station An individual telephone or other Norstar device Station Auxiliary Power Supply SAPS A device which provides power to a Norstar telephone that is connected...

Page 514: ...y change to be made and any feature to be used Telephone lock is assigned in Administration programming System Startup A procedure that initializes the system programming to defaults When a Norstar system is first installed and powered up System Startup must be performed before any programming can be done Time and Date A display description The current Time and Date appear on the display of idle N...

Page 515: ...ternal caller hangs up the Norstar system does not detect the disconnection and does not hang up its line See Disconnect Supervision User Data An option in the Set Copy feature User Data refers to the personal settings that are unique to an individual telephone and are not programmed by the Customer Service representative or Administration programming User Data is programmed at each telephone Thes...

Page 516: ...234 Glossary Modular DR5 System Coordinator Guide ...

Page 517: ...Autodial 155 Buttons 155 Feature description 85 Host System Signaling 87 losing data after power failure 86 Fhtodial f u l l Autodial 85 Speed dial 169 Autolog ShowVoiceMessage logging set 59 Automatic Call information 58 Automatic Dial 117 Automatic Handsfree 116 programming 43 Automatic telephone relocation 172 Auxiliary Ringer programming 44 Service Modes 54 B Background Music 172 Blocking call...

Page 518: ...groups 106 displays 104 Feature description 104 Priority of alerting calls 106 Call Pickup group programming 43 Call Queuing Feature description 107 priorities 107 Callback 77 Calls Incoming 83 Camp denied Camp on 108 Camp On Call Queuing 109 displays 108 Feature description IO8 ringing 79 Can t t in9 again Dialing 125 Can t send msg _ Message 150 Cancel Feature 76 Cancel den i ed Message 150 Canc...

Page 519: ...n Call Pickup 105 Priority call 160 Service modes 162 Dialing direct dial 123 displays 125 Pulse or Tone 120 Dialing filters deleting 38 Programming 35 Dialing Modes Automatic 117 Pre Dial 117 Standard 117 Direct dial telephone 165 Directed Pickup Feature description 104 Directory Numbers 173 DISA description 185 Disconnect protection 172 Disconnect Supervision 174 Displays One line 74 Prime telep...

Page 520: ...k 43 Automatic 43 Etiquette 134 Full Handsfree 42 Handsfree Mute 78 Feature description 133 Headset Answering a call 156 Full Handsfree 42 Operating 156 Hold Listen on hold 135 Music Tones or Silence 136 on M7100 telephone 136 Hold Button 154 Hold description 135 Hold or release Feature programming 130 Host System Signaling 137 Link 137 Pause 137 Programmed Release 137 Run Stop 138 Timed Release 1...

Page 521: ...s 175 Prime 175 Private 175 Ringing preference 175 Target 176 Hung lines 174 Link 137 Feature description 137 Listen on Hold 135 Logit 94 Long Tones Feature description 147 M M7100Telephone Conferencing 113 display buttons 74 Hold 84 136 selecting lines 76 User Card 203 M7208 Telephone display buttons 74 User Card 206 M7310 Telephone display buttons 21 74 overlay 20 User Card 209 M7324 Telephone d...

Page 522: ... 126 No voice call Voice Call 188 Not in seruice Call forward 89 Camp on 109 Numbers entering 22 viewing 22 On hook dialing 117 Clutsoing 1 ine Line redirection 143 P Page timeout Page 159 Paging Feature description 158 preventing access 49 zones 43 158 Paging busy Page 159 P a r k d e n i e d Call Park 103 Park ins full Call Park 103 Password Administration 55 Pause Feature description 137 Person...

Page 523: ...odes 51 name 52 Telephone filter 34 40 41 tools 15 Trunk Answer 54 using display buttons 21 Programming Record 15 Pulse dialing 120 Queuing priorities 107 R Redir br 221 Line redirection 144 Redirect Ring 79 Programming 46 Release a ball Answering the telephone 82 Release button 155 Relocating telephones 172 Remote Access Over a private Network 182 Over a public Network 182 Security 185 Tones 184 ...

Page 524: ...ision 174 System Speed Dial bypassing restrictions 27 changing name 27 T Target lines 176 Call Forward On Busy 44 Telephone Administration lock 121 Alarm 164 buttons 154 Control 165 Customizing 116 Direct Dial 34 44 165 Emergency 166 Extra Dial 166 Hotline 166 Names 28 Prime 78 167 relocating 172 Telephone Abilities Allow Redirect 45 Automatic Handsfree 43 Auxiliary Ringer 44 Call Forward No Answe...

Page 525: ...ement 178 Transfer denied Transfer 181 Trunk Answer Feature description 104 programming 54 U Unewiwed 1 ine Line redirection 144 Upgrading Class of Service passwords 49 v Voice Call 158 deny 187 Feature description 187 Handsfree Answerback 43 187 muting tones 187 Voice Call Deny 78 Voice Message Center lines 60 telephone numbers 60 Volume Button 155 Y Your 1 ist full Message 152 Modular DR5 System...

Page 526: ...244 Index Modular DR5 System Coordinator Guide ...

Page 527: ...Norstar Modular Programming Record Note This Programming RecOrd is to be used with the Norstar Technical Training Course ...

Page 528: ...Source Emergency Telephone s Station Auxiliary Power Supply Headset I I I Shoulder Rest I I I Radio Frequency RF Filter Kit I I Reset Memory If you reset the memory all programming will be erased and reset to system defaults at end of System Stamp Press to select one of the following Square 0 Line 1 and Line 2 are assigned to each telephone Centrex c l Each telephone is assigned to a different lin...

Page 529: ... I J I I I I I I ...

Page 530: ...f 7 characters Use the dialpad to enter the characters example H A I S 1_ _ Restriction Index number maximum of 30 numbers Enter the Restriction Index number s if any to be applied Options are 1 to 30 example 3 5 6 15 Refer to page 10 for the Restriction Index numbers which have been assigned Restrictions Override Index number maximum of 10 numbers Enter the Override Index number sj if any to be a...

Page 531: ...vate to Pool 1 to 9 Pulse Tone Yes No No Yes DN default is 21 221 2221 maximum of 7 characters i i _ _ _ _ _ _ _ m e Restriction Index number maximum of 30 numbers Override Index number maximum of 10 numbers DN default is 21 221 2221 Yes No ...

Page 532: ...keys for this set Options are 0 to 8 Choke one of the folkwing Check the box if there is no Prime Line If the Prime Line is an outside line enter the Line number If the Prime Line is a Line Pool enter the Line Pool number Check the box if the Prime Line is an intercom WC Assign a Name optional to the set maximum of 7 characters Use Enter the Restriction Index number s if any to be applied Options ...

Page 533: ...e Pool q WC maximum of 7 characters Restriction index number maximum of 30 numbers Override Index number maximum of 10 numbers s L _ Yes 0 Nom Yeso N o 0 Ye 30 Nom Yes Noa Full handsfree HF Answerback Pickuo arouo default is NO Yeso No 0 Page zon e defauh is 1 Yes N o u Yeso No q Aux Ringer Forward no answr Priority call Yes q Nom ...

Page 534: ...al O calls or None Alarm set 21 221 2221 Assign the ON of the set that receives Alarm messages or None Link time ms Choose the Link time in milliseconds Set relocation Line pool cod 1 to 4 digits in length Choose if the Set Relocation feature is to be active Assign the Line Pool codes for each desired Line Pool Line Pool codes have no defaults Installer pswd Individual DNs Record the Installer Pas...

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Norstar DR5, Installer'S Manual

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