5. Troubleshooting
Express5800/R120h-1M, R120h-2M Maintenance Guide
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Chapter 1 Maintenance
3.
Pull the tray out with your hands.
4.
Remove the disk.
5.
Push the tray back to its original position.
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Unable to start the system from the CD-ROM or the DVD drive.
Regarding the drive boot process of System Utility, check that the server is configured to start first from
the CD-ROM or the DVD drive.
Check whether there is a poor connection.
Check whether the disc is not damaged.
Check whether the drive is not damaged.
In case that the OS and the server support boot from USB CD-ROM or DVD drive and boot is possible,
check whether legacy support of USB CD-ROM or DVD drive.
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Data read out from a CD-ROM or a DVD drive is broken or data cannot be read out.
If contamination or residue is left on the surface of CD or DVD, clean the drive and the disc. In case a
label is attached to the surface of disc, remove the label and the residue of adhesive.
Check whether the device supports the specification of disc.
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Unable to detect a CD-ROM or a DVD drive.
Check whether there is a poor connection.
Check whether the drive or the cable is not damaged.
Update the driver to the latest version.