5. Troubleshooting
Express5800/R120h-1M, R120h-2M Maintenance Guide
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Chapter 1 Maintenance
Check the problems of software.
・
Check your back-up software.
・
Check whether the execution of virus scan software is scheduled when back-up is executed.
Check whether a tape can be formatted.
Check whether the media used has a proper product number.
Using StorageWorks Library and Tape Tools, extract Support Ticket.
・
Look for problems in Cartridge STATUS Section.
・
Look for problems in Drive STATUS Section.
Check whether Tape Error LED is on.
1. Reload the tape that might be the cause of trouble. If the blink of Tape Error LED stops, there is no
trouble.
2. Load a new tape or a tape with which no trouble is confirmed. If the blink of Tape Error LED stops,
there is no trouble.
3. Reload the tape that might be the cause of trouble. In case Tape Error LED blinks, you should judge
the tape is damaged and dispose it.
Dispose the media used under the circumstance whose temperature is over 45
℃
or below 5
℃
.
［
?
］
Nothing is displayed for 60 seconds or longer after the server is switched on.
Check whether the power cord of monitor is connected to a properly functioning electrical outlet with an
earth.
Turn on the monitor and check that the power light is on and electricity is supplied to the monitor.
Check whether the monitor is connected to a targeted server or a console switch via cable.
Check the following connections to confirm there are not any poor connections.
・
In case you use a rack-mount type server, check the cable connected to the console switch. In addition,
check whether the switch is properly configured for the server. There may be a case that you need to
connect the monitor directly to the server to check that the console switch is not damaged.
・
In case you use a tower type server, check the connections of cables from the monitor to the sever and
from the server to the outlet.
・
In case you use a blade, check that SUV cable of c-Class blade is connected to VGA cable of the
monitor and to the connector at the front of blade
Press any key or enter your password and wait a while until the screen becomes active. Then check that
the power saver feature is not enabled.
Check that additional power is not needed for the action of PCle device or the graphic controller.
Check that any video expansion board is not added instead of an on-board video. In case a video
expansion board is added, there is a case that the video looks not to be functioning. Remove the video
cable from the on-board video and connect the cable to the video jack on the expansion board.
Note
In all servers, in case any video expansion board is installed, an on-board video
becomes disabled automatically.
Press any key or enter your password, and wait a while until the screen becomes active. Then check
that the power-on password feature is not enabled. In addition, you can check whether the power-on