Contents
Express5800/R120h-1M, R120h-2M Maintenance Guide
3
Contents
Manuals ....................................................................................................................................... 2
Contents....................................................................................................................................... 3
Conventions Used in This Document ........................................................................................... 6
Signs and symbols for safety ................................................................................................ 6
Notations used in the text ...................................................................................................... 7
Optical disk drive ................................................................................................................... 7
Hard disk drive ...................................................................................................................... 7
Abbreviations of Operating Systems (Windows) ................................................................... 8
POST .................................................................................................................................... 8
BMC .................................................................................................................................... 8
Trademarks .................................................................................................................................. 9
License Notification .................................................................................................................... 10
Warnings and Additions to This Document ................................................................................ 13
Latest editions ..................................................................................................................... 13
Chapter 1
Maintenance .......................................................................................................... 14
1.
Relocation and Storage ...................................................................................................... 15
2.
Daily Maintenance .............................................................................................................. 16
2.1
Checking and Applying Updates ................................................................................ 16
2.2
Checking Alerts ......................................................................................................... 16
2.3
Checking STATUS LED ............................................................................................. 17
2.4
Backup ...................................................................................................................... 17
2.5
Cleaning .................................................................................................................... 17
Cleaning the server ....................................................................................... 18
2.5.1
Cleaning the tape drive ................................................................................. 18
2.5.2
Cleaning the keyboard and mouse ................................................................ 18
2.5.3
3.
User Support ...................................................................................................................... 19
3.1
Maintenance Services ............................................................................................... 19
3.2
Before Asking for Repair ........................................................................................... 19
4.
Collecting Failure Information ............................................................................................. 20
4.1
Collecting Event Logs ................................................................................................ 20
Windows Server 2016 ................................................................................... 20
4.1.1
Windows Server 2012 R2 .............................................................................. 22
4.1.2
4.2
Collecting Configuration Information ......................................................................... 24
Windows Server 2016 ................................................................................... 24
4.2.1
Windows Server 2012 R2 .............................................................................. 25
4.2.2
4.3
Collecting User-Mode Process Dump ....................................................................... 25
4.4
Collecting Memory Dump .......................................................................................... 26
5.
Troubleshooting .................................................................................................................. 27
5.1
Problem of Powering On ........................................................................................... 27
5.2
Problem of Installing OS ............................................................................................ 29
5.3
Problem of Starting OS ............................................................................................. 31
5.4
Problem of RAID System .......................................................................................... 33
5.5
Problem of Internal Devices and Other Hardware ..................................................... 35
5.6
Problem of OS Operation .......................................................................................... 53
5.7
Problem of Starter Pack DVD .................................................................................... 54