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NEC Express5800/R120h-2M Maintenance Manual Download Page 55

5. Troubleshooting 

 

Express5800/R120h-1M, R120h-2M  Maintenance Guide

 

55

Chapter 1  Maintenance 

5.8

 

Problem of Bundled Software 

［

?

］

The installer is displayed by a wrong language or resulted in an error 

  Is your system environment correct? 

  Confirm the settings of 

Regional and Language Options

. Set the language settings of each tab to 

English (US)

. 

 

［

?

］

The problem of NEC ESMPRO ServerAgentService (for Windows) 

  For details of NEC ESMPRO ServerAgentService (for Windows), see 

NEC ESMPRO 

ServerAgentService Installation Guide (Windows)

 in Starter Pack. 

 

［

?

］

The problem of NEC ESMPRO Manager 

  For details of NEC ESMPRO Manager, see 

NEC ESMPRO Manager Installation Guide

 or online help. 

 
 

5.9

 

Problem of Optical Disk Drive 

［

?

］

Unable to access or play CD, DVD and other optical disks 

  Is the disk properly set in the optical disk drive tray? 

  There is a holder in the tray to secure the disk. Make sure that the disk is securely placed in the holder. 

 

［

?

］

Unable to access or play DVD/CD-ROMs 

  Is the DVD/CD-ROM supported by the server? 

  For a CD with copy guard which does not conform to the CD standard, the playback of such a disk with 

the optical disk drive is not supported. 

  The DVD/CD-ROM for Macintosh is not supported. 

 

［

?

］

Unable to eject a disk using the eject button 

  Eject the disk in the following steps. 

1. 

Press the power switch to turn off the server (POWER/SLEEP LED is off). 

2. 

Use a 100 mm long metal pin that 

is 1.2 mm in diameter (or uncoil a 

thick paper clip) and insert it into 

Eject Hole at the front of the tray. 

Keep pressing slowly until the tray 

comes out. 

 

 

Important 

 

Do not use toothpicks, plastic and other fragile pins. 

 

If you still cannot eject the disk, contact your sales representative. 

 

Eject Hole 

Summary of Contents for Express5800/R120h-2M

Page 1: ...NEC Express Server Express5800 Series Express5800 R120h 1M R120h 2M EXP807 EXP810 Maintenance Guide Chapter 1 Maintenance Chapter 2 Useful Features Chapter 3 Appendix April 2018 NEC Corporation 2018...

Page 2: ...tallation of additional options connection of peripheral devices and suitable location for this server Chapter 3 Setup System Utility configurations and summary of EXPRESSBUILDER Chapter 4 Appendix Sp...

Page 3: ...5 Cleaning 17 Cleaning the server 18 2 5 1 Cleaning the tape drive 18 2 5 2 Cleaning the keyboard and mouse 18 2 5 3 3 User Support 19 3 1 Maintenance Services 19 3 2 Before Asking for Repair 19 4 Col...

Page 4: ...RBSU 70 1 2 2 BMC Configuration Utility 121 1 2 3 Embedded Device Information 126 1 2 4 One Time Boot 127 1 2 5 Embedded Applications 127 1 2 6 System Information 128 1 2 7 System Health 134 1 2 8 2 R...

Page 5: ...PS 172 10 Express Report Service MG 173 Chapter 3 Appendix 174 1 IML Error Message 175 2 List of Windows Event Logs 213 3 Accessing Data for Electric Power Temperature and Processor Utilization 223 3...

Page 6: ...s follows Attention This symbol indicates the presence of a hazard if the instruction is ignored An image in the symbol illustrates the hazard type Prohibited Action This symbol indicates prohibited a...

Page 7: ...are not followed hardware failure data loss and other serious malfunctions could occur Note Indicates items that must be confirmed when handling hardware or operating software Tips Indicates informat...

Page 8: ...for detailed information Notations in this document Official names of Windows Windows Server 2016 Windows Server 2016 Standard Windows Server 2016 Datacenter Windows Server 2012 R2 Windows Server 201...

Page 9: ...Enterprise Linux are trademarks or registered trademarks of Red Hat Inc in the United States and other countries Broadcom NetXtreme LiveLink Smart Load Balancing are registered trademarks or trademark...

Page 10: ...FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING...

Page 11: ...r and or the Unified Extensible Firmware Interface UEFI Forum s UEFI Specifications v 2 0 and later together the UEFI Specifications only as necessary to emulate an implementation of the UEFI Specific...

Page 12: ...s product includes software developed by Greg Roelofs and contributors for the book PNG The Definitive Guide published by O Reilly and Associates zlib End User License Agreement zlib License zlib h in...

Page 13: ...document contact your sales representative 4 Regardless of article 4 NEC Corporation assumes no responsibility for effects resulting from your operations 5 The sample values used in this document are...

Page 14: ...ices on this product 4 Collecting Failure Information Describes how to collect information about the location where a failure occurred and its cause if the server malfunctions See this section in case...

Page 15: ...ion Do not get your fingers caught Be careful of handling internal components that may be at high temperatures Note If the server has hard disk drives move the server while being careful not to damage...

Page 16: ...ation for BIOS firmware FW driver and others of the server and peripheral devices on our website We recommend you to apply the latest update always NEC corporate site http www nec com Support Download...

Page 17: ...entative 2 4 Backup We recommend that you periodically back up the data on HDD If a RAID array has been configured on your system back up the RAID configuration data We also recommend that you back up...

Page 18: ...water and squeeze it firmly 5 Rub off stains on the server with the cloth prepared in step 4 6 Soak a soft cloth in water squeeze it firmly and wipe the server with it once again 7 Wipe the server wit...

Page 19: ...e occurred follow the steps below 1 Check if the power cord and cables to other products are properly connected 2 See Chapter 1 5 Troubleshooting If you find a symptom similar to your problem take the...

Page 20: ...e Important When the system restarts after a failure has occurred a message may appear indicating virtual memory shortage Ignore this message and proceed with starting the system Restarting the system...

Page 21: ...pplication records events related to running applications Security records events related to security System records events that occur in Windows system components 3 Click Save All Events As from Acti...

Page 22: ...ce Guide 22 Chapter 1 Maintenance Windows Server 2012 R2 4 1 2 1 Click Settings on Charms Bar To go to the step 4 you can directly choose Event Viewer by right clicking on the lower left corner of the...

Page 23: ...the type of log in Windows Logs Application records events related to running applications Security records events related to security System records events that occur in Windows system components 5...

Page 24: ...rmation or configuration Tips If a STOP error system error or system stall occurs restart Windows and then follow the procedure below Windows Server 2016 4 2 1 1 Right click the left bottom of screen...

Page 25: ...en Charms Bar Right click menu 2 Type msinfo32 exe in the text box and then press Enter key Search Run 3 System Information starts 4 Click Export from File menu 5 Type a file name to save in File Name...

Page 26: ...details see Chapter 1 5 1 Specifying Memory Dump Settings Debug Information in Installation Guide Windows Consult with your sales representative before dumping the memory Dumping the memory while the...

Page 27: ...a UPS make sure the UPS is powered and it outputs power Refer to the manual that comes with the UPS for details Power supply to the server may be linked with UPS using the Setup Utility Have you pres...

Page 28: ...power consumption cap or enclosure power restriction is enabled on a supported server verify that enough power is being supplied to support the server Does the server power unit meet the power require...

Page 29: ...stalled Make sure that the hard disk drive is installed securely and that cables are properly connected Is the disk format correct Follow the table below to create a partition depending on the boot mo...

Page 30: ...backup DVD ROM The Telnet Service is not installed Adjust the computer name to 14 characters or less and then install the Telnet Service according to the following procedure 1 Click Run on Start menu...

Page 31: ...device By the OS you started OS Boot Manager is registered at the top of UEFI Boot Order After that you will be able to start from OS Boot Manager you registered In case you cannot boot OS from the bo...

Page 32: ...ce Guide 32 Chapter 1 Maintenance To make the option card recognizable as a bootable device when Secure Boot has been enabled you need to have an option card UEFI driver that has been signed with the...

Page 33: ...the cable between the battery pack and battery board and the control cable between the battery board and battery connector connected correctly Connect the cables correctly Is this message displayed af...

Page 34: ...g Smart Array S100i SR Gen10 SW RAID drives are not found when RAID mode is disabled When Smart Array S100i SR Gen10 SW RAID controller is enabled on a server and RAID mode is disabled in the System U...

Page 35: ...s any external devices connected power on the external devices first then the server Did you install drivers for connected optional devices Some optional devices require specific device drivers Refer...

Page 36: ...for any of the following components Smart Array Controller firmware Dynamic Smart Array driver Host bus adapter firmware Expander backplane SEP firmware System ROM Be sure the drive or backplane is ca...

Page 37: ...rive Make sure that a recovery operation is not pending on the logical drive by using SSA SmartDrive icons or LEDs illuminate errors for the wrong drive or an error message is displayed in POST SSA or...

Page 38: ...d video is working add each component back to the server one at a time restarting the server after each component is added to determine if that component is the cause of the issue When adding each com...

Page 39: ...Information System Information page and check the following information Click the Fans tab Fan speeds can be high if a sensor temperature is within approximately 10 C of the Caution threshold Click th...

Page 40: ...he server Be sure that the associated processor is installed for all DIMMs on the server Update the system ROM to the latest version Server fails to recognize existing memory Be sure the server suppor...

Page 41: ...st version Replace the DIMM Server restarts or powers down unexpectedly Reseat the DIMM Update the system ROM to the latest version Replace the DIMM Parity errors occur Reseat the DIMM Update the syst...

Page 42: ...lace the NVDIMM POST error message or IML message is displayed indicating an NVDIMM backup power error Check that the Flash Backup Unit FBU is installed and functioning properly Reseat the NVDIMM and...

Page 43: ...ed Sanitize all NVDIMMs disabled due to corrupt metadata All NVDIMMs on processor X are disabled One or more NVDIMMs were removed from this server and the server has NVDIMM N Memory Interleaving enabl...

Page 44: ...aving is enabled then all NVDIMMs on processor X are disabled The NVDIMM was previously being used in a server with NVDIMM N Memory Interleaving enabled but is this server configured for NVDIMM N Memo...

Page 45: ...em Utility Is Advanced Memory Protection set to an option other than Advanced ECC Change the setting for Advanced Memory Protection to Advanced ECC A POST Error message or an IML message indicating th...

Page 46: ...estarting each time to find the faulty processor or processors At each step be sure the server supports the processor configurations POST error message or IML message is received indicating an uncorre...

Page 47: ...ect media and cables and discard any that are faulty or damaged A trouble of data import or export has occurred on the tape drive Execute Drive Assessment Test with StorageWorks Library and Tape Tools...

Page 48: ...er or a console switch via cable Check the following connections to confirm there are not any poor connections In case you use a rack mount type server check the cable connected to the console switch...

Page 49: ...zontal lines are displayed on the monitor Check that electromagnetic interference has not occurred Move the monitor away from other monitors or transformers The mouse and keyboard does not operate pro...

Page 50: ...uitable for the network speed or that a proper SFP or DAC cable is used In case you use 10GB network device of dual port the type of media DAC cable equivalent SPF module etc should be same on both si...

Page 51: ...roperly attached and connected During POST process the controller is not displayed or an error is displayed Check that the controller is supported by the server Check that the controller is properly c...

Page 52: ...connection using SUV cable a USB device is not recognized an error message is displayed or a device cannot be turned on Remove the USB device and execute any of the followings Connect a USB device wh...

Page 53: ...tility Have you completed protocol and services settings Confirm that the network driver for the server has been installed and various settings such as TCP IP protocol have been properly specified Are...

Page 54: ...ILDER 2 After restarting from EXPRESSBUILDER click Perform Maintenance 3 Click BIOS Platform Configuration 4 Go to BIOS Platform Configuration RBSU System Options USB Options Virtual Install Disk and...

Page 55: ...optical disks Is the disk properly set in the optical disk drive tray There is a holder in the tray to secure the disk Make sure that the disk is securely placed in the holder Unable to access or pla...

Page 56: ...he drive is not damaged In case that the OS and the server support boot from USB CD ROM or DVD drive and boot is possible check whether legacy support of USB CD ROM or DVD drive Data read out from a C...

Page 57: ...D controller driver is required take the following steps Note In case you use an on board RAID controller and an internal optical disc drive load the driver from a removable media Copy the following f...

Page 58: ...e load the driver from a removable media drvload Removable Media sw_raid1_driver SmartDQ inf For RAID controller N8103 189 190 191 192 193 194 195 201 Tips The volume label for each drive can be check...

Page 59: ...g Ctrl key and Alt key Clear all the data in progress that are stored in the memory and restart 7 2 Forced Shutdown In case you cannot turn off the power in the following situations press the power sw...

Page 60: ...nfiguration back to the default values 4 SW7 OFF Reserved SW8 OFF Reserved SW9 OFF Reserved SW10 OFF Reserved SW11 OFF Reserved SW12 OFF Reserved Important Do not change the system maintenance switch...

Page 61: ...e 3 remove the top cover In case you cannot operate the system maintenance switch because of an option board installed 4 remove the raiser cage referring to Chapter 2 1 11 Riser Card in User s Guide C...

Page 62: ...ting and Clearing the Server Express5800 R120h 1M R120h 2M Maintenance Guide 62 Chapter 1 Maintenance R120h 2M Ex In case you changed only SW6 to ON In case all the switches are OFF default 10 11 12 1...

Page 63: ...ting and Clearing the Server Express5800 R120h 1M R120h 2M Maintenance Guide 63 Chapter 1 Maintenance R120h 1M Ex In case you changed only SW6 to ON In case all the switches are OFF default 10 11 12 1...

Page 64: ...hen after about 20 seconds the following message is displayed 4 Power off the server and toggle the maintenance switch to the Off position Keep pressing POWER Switch for longer than 4 seconds to turn...

Page 65: ...ER Switch to turn on the power 2 Press the F9 key during POST execution 3 The following message is displayed on the screen and then POST will be stopped 4 When POST stops press the POWER switch to tur...

Page 66: ...Pack This section details Starter Pack 5 iLO 5 This section explains iLO 5 6 NEC ESMPRO This section explains NEC ESMPRO an application for management and monitoring 7 NEC Product Info Collection Uti...

Page 67: ...tilities To launch the System Utilities power on this machine or restart it to advance POST After a while the following message appears at the bottom of the screen Press the F9 key POST ends at this t...

Page 68: ...agement Log and Active Health System Log System Information Displays the System Information menu Use this menu to view system information including the system name system ROM version date processor in...

Page 69: ...information For details about the options see the table below Option Parameter Description BIOS Platform Configuration RBSU Accesses BIOS Platform Configuration RBSU to set up the System Utilities and...

Page 70: ...ion to configure additional memory options such as Advanced Memory Protection Virtualization Options Select this option to display virtualization options such as Virtualization Technology Intel VT d a...

Page 71: ...stem Options menu appears For details about the options see the table below Option Parameter Description Boot Time Optimizations Select this option to display Boot Time Optimizations options such as D...

Page 72: ...mined on a previous boot to decrease boot time Note that even when enabled the BIOS performs a full memory training if the DIMM configuration or processor configuration changes or if there is a change...

Page 73: ...der to support BIOS Serial Console and serial console of operating system VSP enables emulated serial port that provides management processor Default setting BIOS Serial Console and EMS Menu When you...

Page 74: ...led to prevent the system from booting to any USB devices connected to the server This includes preventing boot to virtual media devices and the embedded SD or uSD card slot if supported Removable Fla...

Page 75: ...stem pauses for 2 seconds at the F1 prompt and continues to boot the OS Disabled If an error occurs the system bypasses the F1 prompt and continues to boot the OS Note For critical errors the system p...

Page 76: ...ng of up to 33 characters Select this option to modify the Server Asset Tag text line Assert Tag Protection Locked Unlocked Use this option to lock Asset Tag information When set to lock the Asset Tag...

Page 77: ...characters Enter the server service contact phone number text Service Contact E mail Address E Mail Address String of up to 28 characters Enter the server service contact e mail address Service Conta...

Page 78: ...Processor 0 X This option enables limiting the number of enabled processor cores per physical processor You can set the number of enabled cores to a value supported by the physical processor Setting t...

Page 79: ...Data Correction ADDDC enables the system to correct memory errors and continue to operate in cases of multiple DRAM device failures on a DIMM This provides protection against uncorrectable memory err...

Page 80: ...o select from the available Memory Mirroring modes Full Mirror reserves 50 of the total available memory for mirroring Partial Mirror 20 above 4GB reserves 20 of the total available Memory above 4GB f...

Page 81: ...ty Check Enabled Disabled When this option is enabled persistent memory will be checked during system boot to determine data integrity Depending on the Persistent Memory Address Range Scrub setting di...

Page 82: ...require that you enable Intel VT You can leave this set to enabled even if you are not using a hypervisor or an operating system that uses this option Intel R VT d Enabled Disabled If enabled a hyperv...

Page 83: ...u cannot disable this option if Secure Boot is enabled You can only configure this option if Boot Mode is configured to UEFI Mode Set this option to enabled for compatibility with VMWare ESXi operatin...

Page 84: ...Order list Delete Boot Option Use this setting to delete a UEFI Boot Option from the UEFI Boot Order list If the option points to a standard boot location such as a network PXE boot or a removable med...

Page 85: ...t the options see the table below Option Parameter Description Network Boot Options Use this option to configure network boot settings such as enabling or disabling network boot for embedded NICs sett...

Page 86: ...ot devices are added to the list If configured for IPv6 all the network operations initiated in the pre boot environment only occur over IPv6 All existing IPv4 network boot devices in the UEFI Boot Or...

Page 87: ...re any HTTP or other URLs that are provided To enable HTTPS boot either by selecting Auto or HTTPS only you must enroll the respective TLS certificate of the HTTPS server under Server Security TLS HTT...

Page 88: ...twork connections When the selection is Auto the system uses the first available port with a network connection Pre boot Network Proxy HTTP URL Use this option to configure a pre boot network proxy Wh...

Page 89: ...Address IP Address Use this option to specify the pre boot network IPv6 address Enter a static IP address in the standard colon separated format for example 1234 1000 If IPv6 Config Policy is set to...

Page 90: ...ile to the system memory and configures the system to attempt to boot from it There is no specific ordering on this option It can be independently ordered in the boot menu This setting requires config...

Page 91: ...see the table below Option Parameter Description UEFI LAN Driver name Example SlotX PortY Intel R Ethernet Controller i UEFI LAN Driver Menu When you select System Configuration BIOS Platform Configu...

Page 92: ...HCP Valid port numbers range from 1 65535 Typical iSCSI port numbers include 860 or 3260 If no port number or any other number deemed invalid is specified the value 3260 will be used Target Boot LUN 0...

Page 93: ...uration Menu When you select System Configuration BIOS Platform Configuration RBSU Network Options VLAN Configuration from the System Utilities the VLAN Configuration menu appears For details about th...

Page 94: ...the FC FCoE adapters only scan targets that are preconfigured in the devices settings This option overrides any individual device settings configured in the device specific setup NVM Express Options S...

Page 95: ...e Boot Policy from the System Utilities the PCIe Slot Storage Boot Policy menu appears For details about the options see the table below Option Parameter Description PCI Slot X Boot All Targets Boot L...

Page 96: ...ower management policy Minimum Processor Idle Power Core C State C6 State C1E State No C states You can only configure this option if Workload Profile is set to Custom Use this option to select the lo...

Page 97: ...peed between the processor and the southbridge to run at slower speeds to save power NUMA Group Size Optimization Flat Clustered Use this option to configure how the System BIOS reports the size of a...

Page 98: ...ptions Use this menu to set options such as HW Prefetcher Adjacent Sector Prefetcher DCU Stream Prefetcher and DCU IP Prefetcher I O Options Use this menu to adjust ACPI SLIT Preferences INTEL NIC DMA...

Page 99: ...Disabled Use this option to disable the processor DCU Stream Prefetcher feature In some cases setting this option to disabled can improve performance Typically setting this option to enabled provides...

Page 100: ...nce by allocating resources and workloads more efficiently Intel NIC DMA Channels IOAT Enabled Disabled Use this option to select the Intel NIC DMA Channels support This is a NIC acceleration option t...

Page 101: ...wer state when the links are not being used This lowers power usage with minimal effect on performance You can only configure this option if two or more CPUs are present and the Workload Profile is se...

Page 102: ...e frequency to the nearest higher intermediate frequency supported by the processor if the input frequency is not supported Core Boosting 1 Enabled Disabled This enables or disables the core boost tec...

Page 103: ...bedded UEFI Shell as an entry in the UEFI Boot Order list This option is only available when the Boot Mode is configured to UEFI Mode and the Embedded UEFI Shell is enabled UEFI Shell Script Auto Star...

Page 104: ...P server is used When policy is set to HTTPS only only HTTPS URLs are used and other URLs are ignored When policy is set to HTTP only only HTTP or FTP URLs are used and other URLs are ignored When pol...

Page 105: ...der the Boot Mode menu TLS HTTPS Options Select this option to display the TLS Certificate management and other options menu Trusted Platform Module Options Select this option to enter the Trusted Pla...

Page 106: ...m Configuration RBSU Server Security Secure Boot Settings Advance Secure Boot Options from the System Utilities the Secure Boot Settings menu appears For details about the options see the table below...

Page 107: ...Health Log Export PK Entry Use this option to export the PK certificate to a file on an attached media device Supported formats include der cer and crt Reset to platform defaults Resets the PK key to...

Page 108: ...222 3333 4444 1234567890ab For Hewlett Packard Enterprise certificates enter 1E910BE1 4BEB 6337 19F1 8A8AC107D512 For Hewlett Packard certificates enter F5A96B31 DBA0 4faa A42A 7A0C9832768E For Micros...

Page 109: ...234567890ab For Hewlett Packard Enterprise certificates enter 1E910BE1 4BEB 6337 19F1 8A8AC107D512 For Hewlett Packard certificates enter F5A96B31 DBA0 4faa A42A 7A0C9832768E For Microsoft certificate...

Page 110: ...ett Packard Enterprise certificates enter 1E910BE1 4BEB 6337 19F1 8A8AC107D512 For Hewlett Packard certificates enter F5A96B31 DBA0 4faa A42A 7A0C9832768E For Microsoft certificates enter 77fa9abd 035...

Page 111: ...enter 77fa9abd 0359 4d32 bd60 28f4e78f784b For SUSE certificates enter 2879c886 57ee 45cc b126 f92f24f906b9 Commit changes and exit Commit changes and exit Discard changes and exit Discard changes and...

Page 112: ...connections Certificate validation for every TLS connection PEER NONE Use this option to select the validation process of the certificate It is recommended to validate the certificate presented by the...

Page 113: ...nstalled TPM Mode Switch Operation No Action TPM 1 2 TPM 2 0 Use this option to switch the TPM chip to TPM 1 2 2 0 FIPS mode or non FIPS mode Selectable only when TPM is installed TPM 2 0 Software Int...

Page 114: ...ptimal speed lowering the speed at which the device is running can address this issue This option enables you to lower the maximum PCI Express speed at which the server allows PCI Express devices to o...

Page 115: ...e System Utilities the Embedded SATA Controller menu appears For details about the options see the table below Option Parameter Description SATA Device Disable Auto Disabled Select this option to enab...

Page 116: ...ce Naming CDN Support for LOMs and Slots CDN Suppot LOMs Only Disabled Use this option to select the level of Consistent Device Naming On supported operating systems NIC ports are named based on their...

Page 117: ...ot installed The server can still boot and operate When configured for Disable Messaging the server does not display messages and log events when required fans are not installed Not all information wi...

Page 118: ...fied Default setting c Advanced Debug Options Menu When you select System Configuration BIOS Platform Configuration RBSU Advanced Options Advanced Debug Options from the System Utilities the Advanced...

Page 119: ...stment to the displayed local time If this option is disabled the displayed local time will not be adjusted for DST If this option is enabled the displayed local time will be advanced by one hour Time...

Page 120: ...abled with User Default Options it will be reset to the user default value Rebooting the system is required to reset the setting In addition the following settings are not reset to default values Sett...

Page 121: ...f the system is required for erasing User Defaults Display only Displays whether user default settings are enabled or disabled Default setting BMC Configuration Utility 1 2 3 When you select System Co...

Page 122: ...y Advanced Network Options from the System Utilities the Advanced Network Options menu appears For details about the options see the table below Option Parameter Description Gateway from DHCP Enabled...

Page 123: ...scription New User BMC Privileges Administer User Accounts YES NO Enables or disables user account administration Remote Console Access YES NO Enables or disables use of remote console access Virtual...

Page 124: ...rmation is modified or deleted Loginname String of up to 39 characters Sets the login name Password String of up to 39 characters Sets the password Administrater User Accounts YES NO Enables or disabl...

Page 125: ...led Disabled Show BMC IP Address during POST Local Users Enabled Disabled Enables or disables local users Serial CLI Status Enabled Authenticarion Required Enabled No Authentication required Disabled...

Page 126: ...ed to the controller and allows the user to perform certain operations on the disks available Exit and launch Smart Storage Administrator SSA Launch the Smart Storage Administrator SSA to configure RA...

Page 127: ...y BIOS One Time Boot Menu Launches Legacy BIOS One Time Boot Menu Embedded Applications 1 2 6 When you select Embedded Applications from the System Utilities the Embedded Applications menu appears For...

Page 128: ...Name Display only Displays the system name and generation Serial Number Display only Displays the system serial number Product ID Display only Displays the Part Number System ROM Display only Display...

Page 129: ...ws the processor microcode ID Date Display only Shows the release date of this microcode patch CPUID Display only Shows the CPUID associated to this microcode patch L1 Cahce Detailed information about...

Page 130: ...isplay only The actual amount of cache installed for this cache level Speed Display only The rated speed of this cache device as defined by the manufacturer Associativity Display only The technique us...

Page 131: ...U package Socket Locator Display only Shows the memory module socket labeled on the system board Status Display only Shows the currently known status of this memory module or socket Size Display only...

Page 132: ...ot Enabled Display only Specifies whether this PCI slot is enabled Device Name Display only Shows the device name Device Type Display only Shows the device type PCI Address Display only Shows the logi...

Page 133: ...orted by the device Power Management Controller Firmware Bootloader Display only Shows the device name and firmware version reported by the device System Programmable Logic Device Display only Shows t...

Page 134: ...ending on whether or not a PCIe device is installed 2 Download Active Health System Log Menu When you select System Health Download Active Health System Log from the System Utilities the Download Acti...

Page 135: ...rator User s Guide which is uploaded on the following ftp site http www nec com express 2 1 Start HPE Smart Array S100i Utility Use the System Utilities to start the HPE Smart Array S100i Utility Step...

Page 136: ...1M R120h 2M Maintenance Guide 136 Chapter 2 Useful Features Step2 The System Utilities menu appears If you select System Configuration the following submenu appears Select Embedded Storage HPE Smart...

Page 137: ...2 RAID System Configuration Express5800 R120h 1M R120h 2M Maintenance Guide 137 Chapter 2 Useful Features The following HPE Smart Array S100i SR Gen10 submenu appears...

Page 138: ...uide 138 Chapter 2 Useful Features 2 2 Exit HPE Smart Array S100i Utility To quit the utility press the Esc key a few times or click the top of selection as below figure red square indicated When the...

Page 139: ...tivation Mode Failure Spare Activation Option to change between the failure or predictive spare activation modes Port1I Mode RAID Connector Mode For multiple domain connections Port 2I Mode RAID Conne...

Page 140: ...gical volume Unit Size Logical Drive Unit Size MiB GiB TiB Manage Array List Logical Drives Logical Drive Details Shows the detail of logical unit Delete Logical Drive Delete logical unit Create Logic...

Page 141: ...tenance Guide 141 Chapter 2 Useful Features 2 4 Procedures for Using Configuration Utility 2 4 1 Create configuration 1 Run HPE Smart Array S100i Utility 2 From the TOP menu screen of HPE Smart Array...

Page 142: ...ss5800 R120h 1M R120h 2M Maintenance Guide 142 Chapter 2 Useful Features 4 Select drives that you needed and proceed to next form 5 Set RAID Level on the following screen select the RAID level RAID0 o...

Page 143: ...ter of settings as shown below Click the Submit Changes once finished the settings 2 4 2 Rebuild 1 Replace a physical device and then rebuild operation will automatically start 2 The rebuilding is und...

Page 144: ...2 Useful Features 2 4 3 Configure HotSpare 1 Assign Dedicated Spare 1 Connect a physical device for hot sparing and then turn on the server 2 Run HPE Smart Array S100i Utility On the TOP menu screen o...

Page 145: ...2 RAID System Configuration Express5800 R120h 1M R120h 2M Maintenance Guide 145 Chapter 2 Useful Features 3 Select Manage Arrays 4 Select Array A The Array that created already...

Page 146: ...2 RAID System Configuration Express5800 R120h 1M R120h 2M Maintenance Guide 146 Chapter 2 Useful Features 5 Select Manage Spare Drives 6 Select Assign Dedicated Spare...

Page 147: ...tem Configuration Express5800 R120h 1M R120h 2M Maintenance Guide 147 Chapter 2 Useful Features 7 Select the available drive then press Assigned Dedicated Spare 8 The successful message appeared as be...

Page 148: ...s5800 R120h 1M R120h 2M Maintenance Guide 148 Chapter 2 Useful Features 9 Check the logical drive has a spare member that added before From the TOP menu of HPE Smart Array S100i Utility select Array C...

Page 149: ...2 RAID System Configuration Express5800 R120h 1M R120h 2M Maintenance Guide 149 Chapter 2 Useful Features Select Array A The array that created already Select List Logical Drives...

Page 150: ...2 RAID System Configuration Express5800 R120h 1M R120h 2M Maintenance Guide 150 Chapter 2 Useful Features Select Logical Drive 1 Select Logical Drive Details...

Page 151: ...eful Features The spare drive information will list in the logical drive members 10 Exit HPE Smart Array S100i Utility 2 Assign Auto Replace Spare 1 Refer to steps from 1 to 5 procedure in the section...

Page 152: ...Useful Features 2 Select the available drive and press Assign Auto Replace Spare 3 Then check the spare drive is one of the logical drive members refer to Step 9 1 7 procedure in the section 3 4 3 Co...

Page 153: ...2 Useful Features 2 4 4 Others 1 Clear Configuration Use this feature to clear configuration information Please make sure all the data that already backup before do it 1 From the TOP menu of HPE Smar...

Page 154: ...54 Chapter 2 Useful Features 3 Select Delete All Array Configurations Important The operation clears whole array information from controller and all data in the array will be lost Note To delete the a...

Page 155: ...ress5800 R120h 1M R120h 2M Maintenance Guide 155 Chapter 2 Useful Features 4 All array data will be cleared and lost once click the Submit Changes 5 Successful message appeared after clear configurati...

Page 156: ...0h 2M Maintenance Guide 156 Chapter 2 Useful Features 2 Physical device information 1 Use this feature to display physical device information From the TOP menu of HPE Smart Array S100i Utility select...

Page 157: ...2 RAID System Configuration Express5800 R120h 1M R120h 2M Maintenance Guide 157 Chapter 2 Useful Features 3 Select Device Information 4 Then the drive information shows as below figure...

Page 158: ...ce Guide 158 Chapter 2 Useful Features 3 Details of EXPRESSBUILDER 3 1 Starting EXPRESSBUILDER 1 Turn on the server or press Ctrl Alt Delete keys to restart it 2 Press the F10 key on the POST screen T...

Page 159: ...et Up Wizard to set the operating environment of EXPRESSBUILDER 1 On the screen below change Interface Language and Keyboard Language to your language and Time Zone to UTC 00 00 Greenwich and then pro...

Page 160: ...oceed to the next without changing any settings 4 On the screen below change iLO Network Settings to your iLO network environment and then proceed to the next The default of this setting is the curren...

Page 161: ...ter 2 5 1 Startup the EXPRESSBUILDER 2 Active Health System Log Saves the AHS log for analysis of failure to external media 3 Deployment Settings Deploys the server installation settings to one or mor...

Page 162: ...f you erase the HDD using this function the data recorded in the HDD can not be recovered In addition for running Wipe Hard Drive it may take several days to be completed depending on the capacity of...

Page 163: ...on the server or any other computer 3 Insert the medium prepared in Step 1 into the computer on which Windows operates in Step 2 4 Run the Explorer and double click version xml in the root folder of...

Page 164: ...anuals Shows instruction manuals b Versions Shows the versions of the included software and drivers c Integrated Installation Installs Standard Program Package SPP and the application for server manag...

Page 165: ...without using any resources from the memory and processor on the host OS In addition to monitoring the important internal subsystems iLO can send an SNMP report directly to the management software suc...

Page 166: ...in screen If you purchase the separately sold license the following functions become available Item On board function Extended license of remote management Advanced N8115 33 Extended license of remote...

Page 167: ...angs or crashes in OS device drivers and applications If crashes occur frequently the system may hang In this case the recovery action for administrators will be turning OFF ON the system power hard r...

Page 168: ...Maintenance Guide 168 Chapter 2 Useful Features 6 NEC ESMPRO 6 1 NEC ESMPRO ServerAgentService for Windows For details of NEC ESMPRO ServerAgentService for Windows see NEC ESMPRO ServerAgentService I...

Page 169: ...2 NEC ESMPRO Manager NEC ESMPRO Manager can remotely control and monitor the hardware and the RAID system of the server To use these features install the bundle software for the server such as NEC ES...

Page 170: ...server information Product Info for maintenance by using this utility 7 1 Usage for Windows Run the stdclct collect exe contained in the installation folder of this utility This utility is usually ins...

Page 171: ...N8103 192 RAID Controller 0GB RAID 0 1 N8103 193 RAID Controller 2GB RAID 0 1 5 6 N8103 194 RAID Controller 4GB RAID 0 1 5 6 N8103 195 RAID Controller 0GB RAID 0 1 N8103 201 RAID Controller 2GB RAID 0...

Page 172: ...20h 2M Maintenance Guide 172 Chapter 2 Useful Features 9 Express Report Service Express Report Service HTTPS For details about Express Report Service Express Report Service HTTPS see Express Report Se...

Page 173: ...Useful Features 10 Express Report Service MG Express Report Service MG installer and manual can be downloaded from the website below http www 58support nec co jp global download index html For detail...

Page 174: ...rror messages and error codes recorded in the Integrated Management Log IML 2 List of Windows Event Logs Shows a list of Windows event logs 3 Accessing Data for Electrical Power Temperature and Proces...

Page 175: ...ing dismantling of options refer to the user s guide of the device or the manuals of options The contents of the list are subject to change without notice In some cases parts replacement is required t...

Page 176: ...figuration settings Example of error message This message indicates that a default value has been set for the system settings Tips When you call the maintenance service company inform an error message...

Page 177: ...nsor 2 Location 3 Temperature 4 5 Check the ambient temperature where the 1 connected to the unit is being operated If the problem persists contact your sales representative Environment 17 Fan Failure...

Page 178: ...ve Environment 29 External Chassis Overheating Chassis 1 Temperature Sensor 2 Location 3 Temperature 4 Check the ambient temperature where the expansion chassis connected to the unit is being operated...

Page 179: ...measure If the problem persists contact your sales representative Environment 31 1 Storage Enclosure Fan Failure Fan 2 Location 3 Box 4 5 Contact your sales representative Environment 32 1 Storage En...

Page 180: ...sales representative 3 The list on the messages related to POST Class Error code Error message Action UEFI 101 Option ROM Error An option ROM for a PCIe device is invalid Contact your sales representa...

Page 181: ...s the processor is added Add a processor if necessary If the problem persists contact your sales representative UEFI 254 IMPORTANT The PCIe Device installed in Slot 1 has no corresponding processor in...

Page 182: ...r sales representative UEFI 276 Option Card Configuration Error An option card is requesting more memory mapped I O than is available The memory space for the optional card failed to be allocated Remo...

Page 183: ...em persists contact your sales representative UEFI 297 IMPORTANT iLO Security is disabled by the associated switch being set to the ON position Platform security is DISABLED The maintenance switch SW1...

Page 184: ...Device Error The microSD card in Slot 2 has failed A microSD card is not installed in Slot 3 Contact your sales representative UEFI 327 AMP Configuration Error An installed processor does NOT support...

Page 185: ...M may solve the problem Update the iLO firmware system ROM 4 If the problem persists contact your sales representative UEFI 336 1 RESTful API Error One or more configuration settings could not be appl...

Page 186: ...recorded in the NVDIMM to other media to protect the data 2 Contact your sales representative UEFI 346 NVDIMM Error Arming Error Processor 1 DIMM 2 SN 3 4 5 6 NVDIMM could not be armed and future bac...

Page 187: ...nimum requirements for operation with NVDIMMs All NVDIMM functionality has been disabled Update the system programmable logic device If the problem persists contact your sales representative UEFI 361...

Page 188: ...ng order 1 Sanitize the NVDIMM 2 Contact your sales representative UEFI 376 NVDIMM Error Processor 1 DIMM 2 NVDIMM set for interleaving disabled but system configured for interleaving enabled All NVDI...

Page 189: ...ll NVDIMMs on Processor 3 are disabled Set Channel Interleaving to Enabled or sanitize the NVDIMM If the problem persists contact your sales representative UEFI 386 NVDIMM Error Processor 1 DIMM 2 NVD...

Page 190: ...e NVDIMM in the slot where the NVDIMM is available If the problem persists contact your sales representative UEFI 399 INFORMATION Processor 1 DIMM 2 SN 3 4 5 6 Extended Diagnostic Information Data1 0x...

Page 191: ...TLS setting UEFI 421 TLS certificate verification failed due to hostname mismatch Check whether the certificate required for authentication has been registered or check the TLS setting UEFI 422 TLS c...

Page 192: ...t Memory configuration rejected System has reverted to the previous configuration Review the setting of the persistent memory If the problem persists contact your sales representative UEFI 440 Persist...

Page 193: ...the system ROM may solve the error Please update the system ROM If the problem persists contact your sales representative UEFI 452 1 FW Communication Issue Unable to communicate with 2 FW One or more...

Page 194: ...image Current version is 7 Contact your sales representative UEFI 483 NVDIMM Error NVDIMM s cannot be initialized due to internal error Code 1 NVDIMM functionality might be impacted Updating the syste...

Page 195: ...UEFI 1809 Slot 1 Encryption Failure Communication issue prevents drive keys from being retrieved Encrypted logical drives are offline System may not boot Refer to the page of the iLO key manager to ch...

Page 196: ...Array Redundant ROM image checksum error Backup ROM activated Updating the firmware of the Slot 1 controller card to the latest version may solve the error Please update the corresponding firmware If...

Page 197: ...vent data from remaining in the write back cache perform a normal shutdown of the system 3 If the data is missing restore the previous backup data UEFI 1932 Slot 1 Smart Array Write back cache configu...

Page 198: ...the configuration settings of the inserted storage or remove the appropriate RAID volume If the problem persists contact your sales representative UEFI 2150 Corrected Memory Error 1 2 DIMM 3 Address...

Page 199: ...ure Boot The db Secure Boot variable has been deleted Action is not necessary unless an unintended consequence occurs UEFI 2217 Secure Boot The dbx Secure Boot variable has been deleted Action is not...

Page 200: ...cessary UEFI 2400 Slot 1 SAN Error SAN link is down SAN connection not possible Confirm the SAN switches and the configuration Then reconnect SAN ports or restart the server UEFI 2401 Slot 1 SAN Error...

Page 201: ...contact your sales representative UEFI 2419 1 2 Error Rx Tx is disabled on this device because an unsupported SFP or QSFP module type was detected Contact your sales representative UEFI 2420 1 2 Error...

Page 202: ...than is supported by this system Major Code 3 Minor Code 4 Contact your sales representative UEFI 214 Unsupported DIMM Configuration Detected Processor 1 DIMM 2 The DIMM requires a frequency not suppo...

Page 203: ...s the number supported by the channel Major Code 3 Minor Code 4 Remove the DIMM of the memory channel which was pointed out For the details of the DIMM configuration refer to the User s Guide If the p...

Page 204: ...sentative UEFI 243 Unsupported Processor Configuration Detected The installed processors are not 4 socket capable and this server only supports 4 socket capable processors Make sure the processor is p...

Page 205: ...Processor 1 DIMM 2 Registered DIMMs are only supported when an NVMDIMM is present in the system Major Code 3 Minor Code 4 Remove the DIMM which was pointed out For the details of the DIMM configuratio...

Page 206: ...the problem persists contact your sales representative UEFI 389 Unexpected Shutdown and Restart An undetermined error type resulted in a reboot of the server If the problem persists contact your sales...

Page 207: ...ory Error found at CPU 1 DIMM 2 Rank 3 Strobe 4 CE Count 5 Contact your sales representative UEFI 3013 Processor Built In Self Test BIST Failure Processor 1 Error Code 0x 2 Contact your sales represen...

Page 208: ...wer Supply 4 Action is not necessary Power 34 1 Power Supply Inserted Power Supply 2 Enclosure Address 3 Action is not necessary Power 35 1 Power Supply Inserted Power Supply 2 Enclosure Serial Number...

Page 209: ...nclosure Power Supply Failure Power Supply 2 Box 3 4 Contact your sales representative Power 52 System Power Supply 1 Power Supply 2 Contact your sales representative Power 53 Power redundancy loss wa...

Page 210: ...nged Enclosure Serial Number 2 Type 3 Action is not necessary Rack Infrastructure 2C 1 Rack Infrastructure Changed Enclosure Address 2 Type 3 Action is not necessary Rack Infrastructure 2D Chassis Enc...

Page 211: ...ox 4 Bay 5 Contact your sales representative Drive Array 16 1 Smart Array Predictive drive failure Port 2 Box 3 Bay 4 Contact your sales representative Drive Array 17 1 Smart Array Cache Status 2 Erro...

Page 212: ...ance Level Due to a Low Power Cap Contact your sales representative Power Cap 3 Power Cap Cannot Be Reached With Current System Configuration Power Cap 1W Contact your sales representative Power Cap 4...

Page 213: ...local computer or the installation is damaged Install the component on the local computer or repair it If the event occurs on another computer you must save the displayed information with it The even...

Page 214: ...tion 4 l2nd2 Warning HPE Ethernet xx The network link is down Check to make sure the network cable is properly connected Besides the device name in this event is not shown correctly but it does not af...

Page 215: ...Ethernet 10Gb 2 port 562FLR T Adapter xx Network link is disconnected When installing an OS starting system or applying Standard Program Package This event does not affect system operation 27 ixgbs W...

Page 216: ...ID 7023 from source Service Control Manager cannot be found Either the component that raises this event is not installed on your local computer or the installation is corrupted You can install or rep...

Page 217: ...s not affect system operation if it is not recorded repeatedly after activating the Windows 8200 Microsoft Windows Security SPP Error License acquisition failure details hr 0x80072EE7 When running an...

Page 218: ...ter xx The network link is down Check to make sure the network cable is properly connected When installing an OS starting system or applying Standard Program Package This event does not affect system...

Page 219: ...disconnected When installing an OS starting system or applying Standard Program Package This event does not affect system operation 27 i40ea Warning HPE Ethernet 10Gb 2 port 562SFP Adapter xx Network...

Page 220: ...owever the system is not allowed to use interactive service Thus this service might not work correctly When installing an OS If this event is logged only when installing an OS and does not occur repea...

Page 221: ...4F057 When installing an OS This event does not affect system operation 1534 Microsoft Windows User Profiles Service Warning Profile notification of event Create for component 2c86c843 77ae 4284 9722...

Page 222: ...ork List Manager reports no connectivity to the internet When running the system If this event is not registered after the Internet connection is established there is no problem in system operation 21...

Page 223: ...by using Visual Basic Script named as Power vbs Start Script Option Explicit Prepare for IPMI Driver Dim osvc oclass Dim oinstance oipmi set osvc getobject winmgmts root wmi set oclass osvc get micro...

Page 224: ...nstance next Get SDR Repository Info Dim oinparams set oinparams oclass methods_ requestresponse inparameters Get SDR Repository Info oinparams networkfunction ha oinparams lun 0 oinparams responderad...

Page 225: ...rc_ms 20 14 oinparams requestdatasize 6 set outtmp oipmi execmethod_ requestresponse oinparams units1 outtmp ResponseData 3 Select Case outtmp ResponseData 4 case 0 units2 unspecified case 1 units2 d...

Page 226: ...unction ha oinparams lun 0 oinparams responderaddress h20 oinparams command h23 oinparams requestdata array rv_ls rv_ms rc_ls rc_ms 48 idlength oinparams requestdatasize 6 set outsdridstring oipmi exe...

Page 227: ...ddEnum _ objWMIService Win32_PerfFormattedData_PerfOS_Processor objectSet objRefresher Refresh Dim first first true Do For each intProcessorUse in objProcessor If first Then If intProcessorUse Name _T...

Page 228: ...ervice to reduce memory CPU power and other OS resources NEC ESMPRO Manager Software for managing a number of servers on network PC for Management A computer for managing the server on network A gener...

Page 229: ...5 Revision Record Express5800 R120h 1M R120h 2M Maintenance Guide 229 Chapter 3 Appendix 5 Revision Record Revision Document Number Date Issued Description April 2018 Newly created...

Page 230: ...M R120h 2M Maintenance Guide April 2018 NEC Corporation 7 1 Shiba 5 Chome Minato Ku Tokyo 108 8001 Japan NEC Corporation 2018 The contents of this manual may not be copied or altered without the prior...

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