NEC EXP320A, User Manual

Page: 372 / 427

Troubleshooting 7-45
Printer Information’s Available Time:
When you add a new printer, install its driver and make its settings, if you do not make settings for
the available time from the properties window of the printer, the printer’s available time (From and
To) in [Printers and Faxes] are [00:00], on the other hand, NEC ESMPRO Manager’s time are
[9:00]. To display them properly, make the settings of printer from its properties window. The
procedures are as follows:
1.
From [Control Panel], click [Printers and Faxes], and open the properties window of a printer
for making settings.
2.
Select the [Advanced] tab.
3.
Enter values in the available time (“Available from” and “To”), and click [OK] on the
properties window to exit.
Now, you can see the correct information from NEC ESMPRO Manager, too.
The disk related works are desired while NEC ESMPRO Agent is running:
o
The following works to disks (hard disk drive or magneto optical) are not allowed
while NEC ESMPRO Agent is running.
z
To format or delete a partition by Disk Administrator or by other means.
z
To request programmatically to remove media from removable disks such as
MO, Zip and PD.
Please conduct these works by following the procedure written below.
1. Open [Control panel] – [Service].
2. Select a service named “ESM Common Service” and click [Stop].
3. Confirm that “ESM Common Service” is stopped, and close the [Service] in
[Control Panel].
4. Do the disk–related works.
5. Open the [Service] in [Control Panel] again. Select “ESM Common Service”
and click the [Start].
6. Confirm that “ESM Common Service” is started and close the [Service] and
[Control Panel].
Changing the threshold of temperature/voltage/fan monitoring is desired:
o
Displaying/changing the threshold of the temperature/voltage /fan from NEC
ESMPRO Agent is not allowed. However, you can display the threshold on the
data viewer of NEC ESMPRO Manager on some models. NEC ESMPRO Agent
monitors using the appropriate threshold that is set for each model.
The detail information of alert is displayed as “Unknown”:
o
Detail information of some alert displayed on the alert viewer may be displayed as
“Unknown.”