NEC Aspire S IntraMail, System Manual

Page: 58 / 266

Automated Attendant
48
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Chapter 2: Features IntraMail for Aspire System Guide
Related Features
Answer Tables (page 36)
Determines how the Automated Attendant answers outside calls on each trunk.
Call Routing Mailbox (page 54)
The mailbox associated with an Answer Table that speci fi es the dialing options (Dial Action Table) and
Instruction Menu that announcements are available to Automated Attendant callers.
Dial Action Table (page 62)
De fi nes the dialing options for the Call Routing Mailbox chosen by the active Answer Table.
Fax Detection (page 80)
The Automated Attendant can route outside calls to the company fax machine.
Multiple Company Greetings (page 139)
One IntraMail system can provide individual greetings and dialing options for several companies.
Programming
Step 1
Assign Answer Tables to trunks.
1.1
47-10-01: Answer Table Assignment on page 223.
- Assign an Answer Table (1-8) to each trunk that the Automated Attendant should answer.
✔
By default, all trunks are assigned to Answer Table 1.
Step 2
Set up the Automated Attendant to answer trunk calls.
2.1
22-02-01: Incoming Call Trunk Setup
- Assign Service Type 4 to each trunk you want to be a DIL. Make a separate entry for each
Night Service mode.
✔
By default, all trunks are Service Type 0 (Normal).
2.2
22-07-01: DIL Assignment
- For each trunk you designated as a DIL above, enter 343. Make a separate entry for each
Night Service mode.
✔
By default, there are no DIL destinations programmed.
Step 3
Set up the Answer Tables.
3.1
Turn to Answer Tables on page 36 for more.
✔
By default, all trunks use Answer Table 1. Answer Schedule 1 is active and runs continuously.
Step 4
Set up the Call Routing Mailboxes.
4.1
Turn to Call Routing Mailbox on page 54 for more.
✔
The active schedule (Answer Table 1, Answer Schedule 1) uses Call Routing Mailbox 000.
Step 5
Set up the Dial Action Tables.
5.1
Turn to Dial Action Table on page 62 for more.
✔
By default, Call Routing Mailbox 000 uses Dial Action Table 1.
Step 6
Set the maximum message length for Automated Attendant callers leaving a message in a
mailbox.
6.1
47-01-03: Subscriber Message Length on page 194.
- This sets the maximum message length ( 1-4095 seconds) for outside Automated Attendant
callers accessing a mailbox via a LOGON or GOTO command.
✔
The default setting is 120 seconds.