Start-Up Programming
Having the Automated Attendant Answer Outside Calls
190
◆
Chapter 3: Programming
IntraMail for Aspire System Guide
Having the Automated Attendant Answer Outside Calls
Description
To have the Automated Attendant answer outside calls, you have to set up Direct Inward Lines (DILs) and
terminate them to IntraMail. Once the DILs to IntraMail are set up:
■
All calls are answered by Call Routing Mailbox 1 and Dial Action Table 1. This happens because:
- Answer Table 1 Runs Monday-Friday from 8:30AM to 5:00PM, and uses Call Routing Mailbox 1.
- At all other times, the Default Mailbox answers – also using Call Routing Mailbox 1.
■
Dial Action Table 1 allows outside callers to:
- Dial
system extensions
(if installed) 301-399 and 400-499.
- Dial
0
for an operator (extension 301).
- Dial
* + Extension
to leave a Quick Message in a mailbox.
- Dial
# + Extension
to remotely log on to their mailbox.
- Wait on the line to be automatically routed to the operator.
Programming
Step 1
Set up trunks as Direct Inward Lines.
1.1
22-02-01: Incoming Call Trunk Setup
- Assign Service Type 4 to each trunk you want to be a DIL. Make a separate entry for each
Night Service mode.
✔
By default, trunks are Service Type 0 (Normal).
Step 2
Have the Direct Inward Lines terminate to IntraMail (extension 343).
2.1
22-07-01: DIL Assignment
- For each trunk you designated as a DIL above, enter 343. Make a separate entry for each
Night Service mode.
✔
By default, there are no DIL destinations programmed.
