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WHAT TO DO IF YOUR APPLIANCE DOES NOT WORK
PROBLEMS
CAUSES
SOLUTIONS
Leak through lid.
Volume of ingredients too high.
Reduce the quantity of ingredients pro-
cessed.
The lid is not correctly positioned or locked. Lock the lid correctly on the bowl.
The seal is not present.
Position the seal on the seal holder and
clip the assembly to the lid.
The seal is cut or damaged.
Change the seal, contact an approved ser-
vice centre.
Accessory error.
Check that you are using the recommen-
ded accessory.
Leak through the bowl
spindle.
The seal is not correctly positioned.
Position the seal correctly.
The seal is damaged.
Contact an approved service centre.
The locking ring
(D5)
is not locked correctly. Lock the ring correctly
(D5)
.
The blades do not rotate
easily.
Pieces of food that are too big or too
hard.
Reduce the size or quantity of the ingre-
dients processed. Add some liquid.
Smell from motor.
On using the appliance for the first time, or
in the event of overload of the motor cau-
sed by too large a quantity of ingredients or
by pieces that are too hard or too big.
Allow the motor to cool down (about
30 minutes) and reduce the number of
ingredients in the bowl.
“STOP” is displayed.
The appliance has detected too many vi-
brations and has changed to the safety
position.
Check that you are at the right speed
and that you are using the recommended
accessory.
“SECU” is displayed.
Motor overload caused by too many in-
gredients or pieces which are too hard or
too large or overuse without sufficient
cooling down time.
Allow the motor to cool down (about
30 minutes) and reduce the number of
ingredients in the bowl.
“SECU” is dis red
indicator light is flashing.
Overheating of temperature sensors.
Contact an approved service centre.
“Err1” is displayed.
+ red indicator light is
flashing.
The heating element is not working.
Check that the power pins under the bowl
are not clogged. If this is the case, clean
them and try again.
If that still does not work, contact an ap-
proved service centre.
“Err2” is displayed.
Electronic fault.
Contact an approved service centre.
“Err3” is displayed.
Speed fault.
Contact an approved service centre.
“Err4” is displayed.
Communication fault with chopper elec-
tronic card.
Contact an approved service centre.
“ntc1” is displayed.
+ red indicator light is
flashing.
Temperature sensor 1 is no longer wor-
king.
Contact an approved service centre.
“ntc2” is displayed.
+ red indicator light is
flashing.
Temperature sensor 2 is no longer wor-
king.
Contact an approved service centre.
PROBLEMS
CAUSES
SOLUTIONS
Problems when steam
cooking.
The steam regulator cap is not properly
attached.
Position the steam cap with the 'low steam'
facing towards you;
"low steam" means "small steam extraction",
so there will be more steam in the bowl and
the cooking process will be more efficient.
The 'low steam' position allows a maximum
amount of heat and steam to be dispersed
into the bowl for all steam cooking (soups,
etc.). This position also helps to avoid
splashing during cooking.
The 'high steam' position allows a
maximum amount of condensation to
escape and results in dishes or sauces with
a better consistency (risotto, cream
desserts, sauces, etc.).
Insufficient cooking time
Cooking times are for information purposes only;
in most cases it ensures that the food is properly
cooked.
However, certain conditions may affect the
cooking time:
- size of the vegetables (cut or uncut)
- quantity of ingredients in the basket
- type of vegetables, their ripeness
- quantity of water in the bowl, which corresponds
to the measurement (0.7l).
If the food is not properly cooked, you can set an
additional cooking time.
You can also use the manual mode by selecting a
temperature of 130°C and the cooking time
according to the quantity and type of ingredients.
The appliance does not
work.
It is not plugged in.
Plug the appliance into an electrical
socket.
The switch
(H)
is in position 0.
Move the switch to position 1.
The bowl or the lid are not correctly po-
sitioned or locked.
Check that the bowl or the lid are correctly
positioned and locked according to the
diagrams in the instruction manual.
The lid does not lock.
The lid is not fully assembled.
Check that the seal is correctly assembled on
the seal holder and that the seal holder is
correctly assembled on the lid.
Excessive vibration.
The appliance is not positioned on a flat
surface, the appliance is not stable.
Place the appliance on a flat surface.
Volume of ingredients too high.
Reduce the quantity of ingredients proces-
sed.
Accessory error.
Check that you are using the recommended
accessory.
Is your appliance still not working?
Contact an approved service centre (see list in service booklet).