Lexmark 12L0103, Reference

Page: 46 / 248

32
Tr
oubleshooting
Incorrect
characters
print. You are using an
incompatible
parallel cable. If you’re using parallel interface, make
sure you’re using an IEEE
1284-compliant parallel cable. We
recommend Lexmark part number
1329605 (10 ft) or 1427498 (20 ft) for
the standard parallel port.
The printer is in Hex
Trace mode. If
Ready Hex
appears on the operator
panel display, you must exit Hex Trace
mode before you can print your job.
Turn the printer off and back on to exit
Hex Trace mode.
Tray linking
does not work. Tray linking is not
configured properly. To configure the linked trays:
• Make sure the Paper Type setting in
the Paper Menu is the same for all
linked trays.
• Make sure the Paper Size setting is
the same for all linked trays.
– Tray 1: Verify the Tray 1 Size set-
ting in the Paper Menu is correct.
– Trays 2 and 3: Verify the left
paper guide inside the tray is
installed in the correct position.
(This procedure also applies to
tray 4, if you have an optional
500-sheet tray installed.) Use the
instructions beginning with step 3
on page 90 to move the left
paper guide.
– Tray 4: If you have an optional
2500-sheet drawer installed, the
Paper Size setting is pre-set at
the factory to either letter or A4
size paper.
Tray x Missing
appears on the
operator panel
display even
though the tray
is installed in
the printer.
The left paper guide
in the specified tray
is not properly
inserted. Pull open the tray, remove the paper,
and reinsert the left paper guide,
making sure the guide snaps into the
notch at the front of the tray.
For detailed instructions, see step 5 on
page 93.
Other printing problems (continued)
Symptom Cause Solution