Lexmark 12L0103, Reference

Page: 43 / 248

29
Tr
oubleshooting
Paper
frequently jams
in the printer
(
continued).
You are feeding
100% cotton paper
from tray 1. Feed 100% cotton paper from the
500-sheet trays or the optional
2500-sheet drawer (trays 2, 3, or 4).
Paper feed rollers
are dirty or worn. Call for service.
You are feeding
media into the
manual feed tray
incorrectly. Make sure you load media correctly:
– Load media print side down.
– For A4, A5, B5, executive, and
letter size paper, feed the long
edge of the paper first.
– For A3, B4, legal, and 11x17 size
paper, feed the short edge of the
paper first.
The
Paper Jam
message
remains after
you remove the
jammed paper.
You have not
cleared the entire
paper path. Clear paper from the entire paper path,
and then press
Go .
See page 41 for detailed instructions
on clearing paper jams.
The page that
jammed does
not reprint after
you clear the
jam. Jam Recovery in the
Setup Menu is set to
Off. Set Jam Recovery to Auto or On.
Refer to the Complete Printer
Reference on Lexmark’s Web site for
more information about changing the
setting.
Paper feed problems (continued)
Symptom Cause Solution