Lenovo NeXtScale nx360 M4, Installation And Service Manual

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Complete the following steps:
1. Use F1 Setup, Verify Settings and Save Settings to recover settings.
2. Reset the IMM from the FPC.
3. Use FPC to remove AUX power from the node. This will reboot the entire node.
4. Check IBM support site for an applicable service bulletin or firmware update that applies to
this error.
5. Reflash IMM Firmware.
6. Remove and re-install CMOS battery for 30 seconds to clear CMOS contents.
7. Trained Service technician only) Replace the system board.
• W.3808003 .[W.3808003] Unable to retrieve the system configuration from the IMM.
Explanation: Error Retrieving System Configuration from IMM
Severity
Warning
User Response
Complete the following steps:
1. Use F1 Setup, Verify Settings and Save Settings to recover settings.
2. Reset the IMM from the FPC.
3. Use FPC to remove AUX power from the node. This will reboot the entire node.
4. Check IBM support site for an applicable service bulletin or firmware update that applies to
this error.
5. Reflash IMM Firmware.
6. Remove and re-install CMOS battery for 30 seconds to clear CMOS contents.
7. Trained Service technician only) Replace the system board.
• W.3818005 [W.3818005] The CRTM flash driver could not successfully flash the staging area. The
update was aborted
Explanation: CRTM Update Aborted
Severity
Warning
User Response
Complete the following steps:
1. Continue booting system. If system does not reset, manually reset the system.
2. If the error is not reported on the subsequent boot, no additional recovery action is required.
3. If the event persists, continue booting system and reflash UEFI image.
4. (Trained service technician only) Replace the system board.
• W.381800D [W.381800D] TPM physical presence is in asserted state
Explanation: TPM physical presence is in asserted state
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IBM NeXtScale nx360 M4 Installation and Service Guide