Field Service Ver. 2.0 Mar. 2006
16. TECH. REP. MODE
211
bizhub C250P
Adjustment / Setting
16.4.10
Troubleshooting for CS Remote Care
If communication is not done properly during use of the modem, check the condition by fol-
lowing the procedures shown below.
• Is the Modem power ON?
• Is the phone line normally connected?
0020
Timeout of Telegram Delivery
(At waiting mode of telegram delivery the
machine fails to receive the telegram in a given
time.)
• Try communication again.
0021
Telegram Size Over
(The machine receives the telegram whose size
exceeds the specification.)
• Contact responsible person of
KONICA MINOLTA.
0022
Transmitting Phase Response NG
(Transmitting phase response MSG is not appro-
priate.)
• Contact responsible person of
KONICA MINOLTA.
0023
Timeout of Transmitting Phase Response MSG
(Transmitting phase response MSG is timeout.)
• Contact responsible person of
KONICA MINOLTA.
0024
Event Data Acquisition Function Error
(Although the transmitting phase response MSG
is OK, the function for Data acquisition shows
“No event,”.)
• Contact responsible person of
KONICA MINOLTA.
0025
Timeout of Driver transmitting check MSG
(Transmitting check MSG from the driver task is
timeout.)
• Contact responsible person of
KONICA MINOLTA.
0026
Detection of Internal Contradiction
(Unknown event is detected. Condition value is
not correct or so on.)
• Contact responsible person of
KONICA MINOLTA.
0027
Transmission / Receiving collision
(Receiving is detecting during transmitting pro-
cessing)
• Try communication again.
Error code
Error
Solution
1
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