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Konica Minolta BIZHUB C250P, Service Manual

The Konica Minolta BIZHUB C250P is a versatile printer that offers high-quality printing and scanning capabilities. For those in need of a Service Manual to troubleshoot any issues, you can download the manual for free from manualshive.com. This comprehensive manual will guide you through maintenance and repairs with ease.

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SERVICE MANUAL

2006.03

2006.03

Ver. 2.0

Ver. 2.0

2006.03  

V

e

r.2.0

2006.03  

V

e

r.2.0

© 2006  KONICA MINOLTA  BUSINESS TECHNOLOGIES,  INC.

© 2006  KONICA MINOLTA  BUSINESS TECHNOLOGIES,  INC.

FIELD SERVICE

FIELD SER

VICE

FIELD SER

VICE

Printed  in  Japan

Printed  in  Japan
DD4038PE2-PRxxxx

DD4038PE2-PRxxxx

Use of this manual should be strictly supervised to
avoid disclosure of confidential information.

Use of this manual should be strictly supervised to
avoid disclosure of confidential information.

This Service Manual is designed for machine 
with Firmware Card Ver. 81 and onward.

This Service Manual is designed for machine 
with Firmware Card Ver. 81 and onward.

Summary of Contents for BIZHUB C250P

Page 1: ...SERVICE MANUAL FIELD SERVICE...

Page 2: ...DANGER WARNING AND CAUTION S 1 SAFETY WARNINGS S 2 WARNING INDICATIONS ON THE MACHINE S 18 MEASURES TO TAKE IN CASE OF AN ACCIDENT S 20 Composition of the service manual C 1 Notation of the service ma...

Page 3: ...ii Blank Page...

Page 4: ...se of technical training and even after that for performing maintenance and control of the product properly Keep this Service Manual also for future service In this Service Manual each of three expres...

Page 5: ...rformance and safety Such modifications are therefore strictly prohibited the points listed below are not exhaustive but they illustrate the reason ing behind this policy SAFETY WARNINGS Prohibited Ac...

Page 6: ...able having enough cur rent capacity and the cord set meets regulatory requirements for the area Use of inadequate cord set leads to fire or electric shock Attach power plug which meets the following...

Page 7: ...r leads to the product connecting to inadequate power supply voltage current capacity grounding and may result in fire or electric shock If proper wall outlet is not available advice the customer to c...

Page 8: ...a risk of fire Check whether the power cord is damaged Check whether the sheath is damaged If the power plug cord or sheath is damaged replace with a new power cord with plug and connector on each en...

Page 9: ...ot use an extension cable reel with the cable taken up Fire may result Prohibited Installation Places WARNING Do not place the product near flammable materials or vola tile materials that may catch fi...

Page 10: ...on before Servicing CAUTION Before conducting an inspection read all relevant docu mentation service manual technical notices etc and proceed with the inspection following the prescribed pro cedure us...

Page 11: ...risk of elec tric shock exists Safety Checkpoints WARNING Check the exterior and frame for edges burrs and other damage The user or CE may be injured Do not allow any metal parts such as clips staples...

Page 12: ...g a lithium battery replace it with a new lith ium battery specified in the Parts Guide Manual Dispose of the used lithium battery using the method specified by local authority Improper replacement ca...

Page 13: ...breathe excessive amounts or let the substances come into contact with eyes etc It may be stimulative If the substances get in the eye rinse with plenty of water immediately When symptoms are noticeab...

Page 14: ...aner at a time and take care not to spill any liquid If this happens immediately wipe it off A risk of fire exists When using any solvent ventilate the room well Breathing large quantities of organic...

Page 15: ...r le constructeur Mettre au rebut les batteries usag es conform ment aux instructions du fabricant Denmark ADVARSEL Lithiumbatteri Eksplosionsfare ved fejlagtig h ndtering Udskiftning m kun ske med ba...

Page 16: ...employs a Class 3B laser diode that emits an invisible laser beam The laser diode and the scanning polygon mirror are incorporated in the print head unit The print head unit is NOT A FIELD SERVICEABL...

Page 17: ...nd must be attached to laser products marketed in the United States All Areas Denmark CAUTION Use of controls adjustments or performance of procedures other than those specified in this manual may res...

Page 18: ...n anv ndaren uts ttas f r osynlig laserstr lning som verskrider gr nsen f r laserklass 1 halvledarlaser Den maximala effekten f r laserdioden 10 mW v gl ngden 775 800 nm VARO Avattaessa ja suojalukitu...

Page 19: ...Laser Safety Label A laser safety label is attached to the inside of the machine as shown below 6 3 Laser Caution Label A laser caution label is attached to the outside of the machine as shown below 4...

Page 20: ...nd PC Drum be sure first to turn the printer OFF If the job requires that the printer be left ON take off your watch and ring and wear laser protective goggles A highly reflective tool can be dangerou...

Page 21: ...care should be taken to avoid burns and electric shock WARNING INDICATIONS ON THE MACHINE 4038P0C510DA High voltage This area generates high voltage Be careful not to touch here when the power is turn...

Page 22: ...erous WARNING Do not burn used Imaging Units Toner expelled from the fire is dangerous CAUTION The area around the Fusing Unit is extremely hot Touching any part other than those indicated may result...

Page 23: ...f a serious accident has been received from a customer an on site evalua tion must be carried out quickly and KMBT must be notified 3 To determine the cause of the accident conditions and materials mu...

Page 24: ...e service schedule and its details maintenance steps the object and role of each adjustment error codes and supplementary information The basic configuration of each section is as follows Field servic...

Page 25: ...the paper size No specific notation is added for the Long Edge Feeding When the size has only the Short Edge Feeding with no Long Edge Feeding S will not be added to the paper size Sample notation 1...

Page 26: ...SERVICE MANUAL 2006 03 Ver 2 0 FIELD SERVICE Main Unit...

Page 27: ...vision has been made To indicate clearly a section revised show in the lower outside section of the correspond ing page A number within represents the number of times the revision has been made NOTE R...

Page 28: ...1 Replacement parts 14 6 3 2 Cleaning parts 15 6 4 Concept of parts life 16 6 5 Maintenance procedure Periodical check parts 18 6 5 1 Replacing the Tray 1 Feed Roller 18 6 5 2 Replacing the Tray 1 Sep...

Page 29: ...ts T C 43 7 2 3 Waste Toner Box 43 7 2 4 Maintenance Kit 43 8 Service Jig 44 8 1 Construction of the Service Jig 44 8 2 Setting up the Service Jig 45 8 2 1 Prepare the unit necessary for the Service j...

Page 30: ...Tray Upper Cover 75 11 3 4 Front Door 76 11 3 5 Rear Right Cover 76 11 3 6 Control Panel 77 11 3 7 Tray 1 78 11 3 8 Tray 2 79 11 3 9 Tray 2 Rear Right Cover Tray 2 Rear Left Cover 79 11 3 10 Tray 2 Ri...

Page 31: ...4 4 Tray 1 Separation Roller 125 11 4 5 Bypass Tray Feed Roller 126 11 4 6 Bypass Tray Separation Roller 126 11 4 7 Tray 2 Feed Roller Tray 2 Pick up Roller 127 11 4 8 Tray 2 Separation Roller 129 11...

Page 32: ...djustment 171 14 3 7 User Box Oper 172 14 3 8 List Output Mode List 172 14 3 9 Call Center 172 14 3 10 Security Setting 172 14 3 11 OpenAPI 176 14 3 12 Data Capture 177 15 Adjustment item list 178 16...

Page 33: ...t of the CS Remote Care error code 209 16 4 10 Troubleshooting for CS Remote Care 211 17 Jig Soft 212 17 1 Connection when using the Jig Software 212 17 1 1 Connecting the Crossing Cable 212 17 2 How...

Page 34: ...g the Center from the Administrator 238 17 8 7 Checking the transmission log 238 17 8 8 Detail on settings 239 17 8 9 List of the CS Remote Care error code 244 17 8 10 Troubleshooting for CS Remote Ca...

Page 35: ...5 Temp Humidity 266 17 13 6 Memory HDD Adj 266 17 13 7 Memory HDD State 268 17 13 8 Color Regist 268 17 13 9 IU Lot No 269 17 13 10 Adjustment Data List 269 17 14 Test Mode 270 17 14 1 Procedure for...

Page 36: ...Mechanical adjustment 284 21 1 Mechanical adjustment of the bypass tray section 284 21 1 1 Adjustment of the Bypass Paper Size Unit 284 21 2 PH Unit Mechanical Adjustment 286 21 2 1 Skew Adjustment 28...

Page 37: ...P 31 Black PC Drum Sensor malfunction 307 23 3 Call Service Trouble Code 308 23 3 1 Call Service list 308 23 4 How to reset 325 23 5 Solution 325 23 5 1 C0204 Tray 2 Elevator failure 325 23 5 2 C0211...

Page 38: ...Cartridge EEPROM access error 330 23 5 30 C2A04 Black Toner Cartridge EEPROM access error 330 23 5 31 C3301 Fusing Cooling Fan Motor 1 s failure to turn 331 23 5 32 C3302 Fusing Cooling Fan Motor 2 s...

Page 39: ...lure to turn 335 23 5 67 C5358 Power Supply Cooling Fan Motor 2 s failure to turn 336 23 5 68 CA051 Standard Controller configuration failure 336 23 5 69 CA052 Controller hardware error 336 23 5 70 CA...

Page 40: ...Optional Paper Feed Cabinet 341 24 4 2 Power is not Supplied to Automatic Duplex Unit 341 24 4 3 Finisher 341 25 Image quality problem 342 25 1 How to read Element date 342 25 1 1 Table Number 342 25...

Page 41: ...ity in sub scan direction 362 25 3 16 Printer 4 Color uneven density in main scan direction 363 25 3 17 Printer 4 Color low image density 364 25 3 18 Printer 4 Color poor color reproduction 365 25 3 1...

Page 42: ...d cabinet without fail when installing on the floor in order to keep the function and quality of the unit 1 Machine 6 Desk DK 502 2 Auto Duplex Unit AD 503 7 Finisher FS 501 3 Paper Feed Cabinet PC 10...

Page 43: ...Ver 2 0 Mar 2006 2 bizhub C250P General 2 2 System Rear View 1 Machine 4 Security Kit SC 503 2 Mount Kit MK 706 5 Dehumidifier Heater 1C 3 Hard Disk HD 501 6 Local Interface Kit EK 702 PC 103 PC 203 P...

Page 44: ...re System Four multi array PH unit system Two beam LD polygon mirror exposure system for Y M C and K 8 beams in total Exposure Density Equivalent to 600 dpi in main scanning direction 600 dpi in sub s...

Page 45: ...ed Plain Paper Monochrome Full color 111 mm sec Thick Paper 90 to 256 g m2 OHP Post card Envelope Label sheet 55 5 mm sec Print Speed A4 8 1 2 11 Monochrome print 1 sided 25 prints min 2 sided 23 prin...

Page 46: ...ise feeding only 20 sheets or less 10 sheets or less Thick paper 1 91 to 150 g m2 Thick paper 2 151 to 209 g m2 Thick paper 3 210 to 256 g m2 1 Postcards Envelopes Labels Long Size Paper 127 to 160 g...

Page 47: ...rature 10 to 30 C 50 to 86 F with a fluctuation of 10 C 18 F or less per hour Humidity 15 to 85 Relative humidity with a fluctuation of 20 h Levelness Difference between front and back right and left...

Page 48: ...Y 3 Image Transfer Roller 13 Imaging Unit M 4 Bypass tray 14 Imaging Unit C 5 Tray1 15 Imaging Unit K 6 Tray2 16 Toner Cartridge Y 7 Print Head Unit PH Unit K 17 Toner Cartridge M 8 Print Head Unit P...

Page 49: ...4 Paper path Field Service Ver 2 0 Mar 2006 8 bizhub C250P General 4 Paper path 4038F1C404AA...

Page 50: ...cted onto the electrostatic latent image formed on the surface of the PC Drum It is thereby changed to a visible developed image AC and DC negative bias voltages are applied to the Developing Roller t...

Page 51: ...Belt By potential difference residual toner on the surface of the Transfer Belt is collected for cleaning 12 PC Drum Cleaning The residual toner left on the surface of the PC Drum is scraped off 13 M...

Page 52: ...laced either by User or Customer Engineer See P 187 4 A waste toner full condition is detected with detecting the actual waste toner emissions Per cycle print number 10 000 print Number of times 12 20...

Page 53: ...eed and image conditions 2 Appearance 3 Conveyance section 2nd Image Transfer Roller Unit5 1 1 4 Dust Filter Vertical Conveyance 1 5 Image Trans fer section Image Transfer Belt Unit 1 6 Processing sec...

Page 54: ...onnel Check Clean Replace Lubri cation Descriptions 1 Overall Paper feed and image conditions 2 Appearance 3 Tray 2 Pick up Roller 1 4 Feed Roller 1 5 Separation Roller Assy 1 6 PC 103 PC 203 PC 403 P...

Page 55: ...Box is replaced 5 220 240 V areas only 6 110 V to 120 V areas only 7 A waste toner full condition is detected with detecting the actual waste toner emissions No Classification Parts name Qua ntity Ac...

Page 56: ...those three parts at the same time 2 2 Feed Roller 1 300 K 4030 3005 3 Separation Roller Assy 1 300 K 4030 0151 No Classification Parts name Actual cleaning cycle Descrip tions Ref Page in this manua...

Page 57: ...onding value of the number of prints made and the value whichever reaches the life specification value is detected When the maximum number of printed pages is reached the print is inhibited 120 000 15...

Page 58: ...part Item Description Job Type Monochrome Making 3 prints per job Color Making 3 prints per job Paper Size A4 Color Ratio Black to Color 3 2 CV M Black 2 400 Color 1 600 Original Density B W 5 for ea...

Page 59: ...d Roller Assy 3 4 Remove the shaft for the Tray 1 Feed Roller Assy 3 from the front Bush ing 5 Snap off the C clip 4 one collar 5 and remove the Tray 1 Feed Roller 6 6 To reinstall reverse the order o...

Page 60: ...Paper Separation Roller Assy 9 5 To reinstall reverse the order of removal 6 Select Service Mode Counter Life of the Jig software and clear the count of 1st NOTE Replace the Tray 1 Feed Roller and Tr...

Page 61: ...ld Service Ver 2 0 Mar 2006 20 bizhub C250P Maintenance 3 Remove the Gear 3 4 Snap off the E ring 4 and remove the Bearing 5 5 Snap off two C ring 6 and remove the Bearing 7 3 4038F2C005DA 4 5 4038F2C...

Page 62: ...tware and clear the count of Manual Tray NOTE Replace the Bypass Tray Feed Roller and the Bypass Separation Roller Assy at the same time 6 5 4 Replacing the Bypass Tray Separation Roller Assy 1 Remove...

Page 63: ...d clear the count of Manual Tray NOTE Replace the Bypass Tray Feed Roller and the Bypass Separation Roller Assy at the same time 6 5 5 Replacing the Tray 2 Separation Roller 1 Slide out the Tray 2 2 O...

Page 64: ...e Assy 9 NOTE Use care not to miss the Spring 10 7 Remove the C ring 11 and Guide 12 and remove the Tray 2 Separa tion Roller Assy 13 6 5 6 Replacing the Tray 2 Feed Roller 1 Remove the Tray 2 Separat...

Page 65: ...emove the Screws 2 and remove the Reinforcement plate 3 5 Remove four Screws 4 and remove the Tray 2 Feed Roller Assy 5 6 Remove two Screws 6 and the Installation flame 7 of the Tray 2 Separation Roll...

Page 66: ...tenance 7 Remove two Screws 8 and Tray 2 Feed Roller cover 9 8 Remove the C ring 10 and Bushing 11 9 Remove the C ring 13 and Gear 14 while sliding out the Shaft Assy 12 in the direction indicated in...

Page 67: ...2 Remove the C ring 21 and Tray 2 Feed Roller 22 13 Select Service Mode Counter Life of the Jig software and clear the count of 2nd 6 5 7 Replacing the Tray 2 Pick up Roller 1 Remove the Tray 2 Separa...

Page 68: ...move the Screws 2 and remove the Reinforcement plate 3 5 Remove four Screws 4 and remove the Tray 2 Feed Roller Assy 5 6 Remove two Screws 6 and remove the Tray 2 Separation Roller installa tion plate...

Page 69: ...d two Bushings 11 and remove the Tray 2 Pick up Roller Assy 12 9 Snap off the C ring 13 and remove the Tray 2 Pick up Roller 14 6 5 8 Cleaning of the Registration Roller 1 Open the Right Door 2 Using...

Page 70: ...n the vicinity of the toner collecting port do not tilt the Waste Toner Box when removing it Do not leave the Waste Toner Box in a tilted condition after removing it 4 Clean the surface around the was...

Page 71: ...th dampened with water or alco hol 6 5 11 Replacing the Ozone Filter 1 Holding onto the hook remove the Ozone Filter 1 NOTE The Ozone Filter is supplied with the Transfer Belt unit Replace it when rep...

Page 72: ...n veyance 1 NOTE The Dust Filter Vertical Conveyance is supplied with the Transfer Belt Unit Replace it when replacing the Transfer Belt Unit 6 5 14 Replacing the Dust Filter Cooling Fan 1 If the Dust...

Page 73: ...Door NOTE Make sure that the door is locked in position both at front and rear 4 Turn ON the Main Power Switch NOTE The 2nd Image Transfer Roller Unit is supplied with the Transfer Belt Unit Replace i...

Page 74: ...elt Unit 3 a little 7 Hold the position 4 as shown in the left and remove the Image Transfer Belt Unit 5 NOTE Do not touch the surface of the Image Transfer Belt Unit Cover the Image Transfer Belt Uni...

Page 75: ...h two Screws 2 NOTE Replace the 2nd Image Transfer Roller the Ozone Filter and the Dust Filter Vertical Conveyance which are supplied with the Image Transfer Belt Unit at the same time 3 Close the Rig...

Page 76: ...e the surface of the IDC Regis tration Sensor 1 2 1 clean of spilled toner and dirt using a soft cloth dampened with water or alcohol 6 6 5 Replacing the Toner Cartridge C M Y K A Removal Procedure 1...

Page 77: ...Cartridge and label on the machine Make sure the Toner Cartridge is inserted all the way When replacing the Toner Cartridge black replace the Deodorant Filter supplied with it at the same time 3 Clea...

Page 78: ...it from main body B Reinstallation Procedure 1 Remove the Imaging Unit from its plastic bag 2 Peel off the Tape 1 so that the Mounting Bracket 2 can be removed Then remove the Mounting Bracket 2 NOTE...

Page 79: ...Caps 4 on the end of the Imaging Unit and the bottom packing material 5 Keeping the Imaging Unit 5 in a level position insert the Imaging Unit 5 into the mounting position all the way until it is sto...

Page 80: ...sure that the Imaging Unit is inserted all the way 8 Close the Front Door 9 Plug in the power cord 10 Turn ON the Main Power Switch 11 Select Service Mode Imaging Process Adjustment X Rite Cali brati...

Page 81: ...to cool down 1 Turn OFF the Main Power Switch and unplug the power cord from the power outlet then wait for about 20 minutes 2 Remove the Sub Tray 1 See P 74 3 Remove the Screw 2 and remove the Exit...

Page 82: ...Mar 2006 6 Periodical check 41 bizhub C250P Maintenance 6 Disconnect two Connectors 1 7 Open the Right Cover 8 Open the Fusing Unit Cover 9 Remove two Screws 1 and remove the Fusing unit 2 1 4038F2C2...

Page 83: ...42 bizhub C250P Maintenance 7 Service tool 7 1 CE Tool list Tool name Shape Personnel Parts No Remarks PH Window Cleaning Jig 1 4038 2083 PH Window Cleaning Jig Pad 1 4038 2084 Compact Flash 1 4038 0...

Page 84: ...aken into consideration when the T C is used under the conditions of B W ratio 5 for each color 7 2 3 Waste Toner Box Replace the Dust Filter Cooling Fan supplied with the Waste Toner Box at the same...

Page 85: ...ler Allows settings adjustments and checks to be made for the printer using a PC Supplied from KMBT 2 Straight cable RS 232C D Sub 9 pin Connects between the Notebook PC and the connector C of the sel...

Page 86: ...ervice Jig 8 2 1 Prepare the unit necessary for the Service jig This operation is necessary only when using the selector for the first time 1 Remove the two screws from the selector and then remove th...

Page 87: ...I O port of the X Rite to port B of the selector 2 Using the RS232 straight cable 2 connect the COM 1 port of the com puter to port C on the selector NOTE When connecting to the COM2 port set the Exte...

Page 88: ...t is running When the Jig Software is finished start the printer and the Jig Software again 1 Turn Printer power ON while press ing the Menu select key 1 on the control panel Keep pressing the Menu se...

Page 89: ...ected for Port Then click the OK key 7 Check that the initial startup screen of the External Panel Controller has appeared on the PC NOTE If the basic screen does not appear in the External Panel Cont...

Page 90: ...Field Service Ver 2 0 Mar 2006 8 Service Jig 49 bizhub C250P Maintenance 8 Check that the initial startup screen has changed to a panel screen 4037F2E416AA...

Page 91: ...uble Reset will be displayed on the control Panel after LED turns OFF 6 Start the Jig software and check to make sure that the Start screen will change to the Panel screen 7 Click the Utility key 8 Cl...

Page 92: ...t appears and then click the Start key in the External Panel Controller 6 Test patterns are printed for the four colors Cyan Magenta Yellow Black NOTE It will take approximately 2 minutes for the test...

Page 93: ...alog box appears 9 Set the selector knob to B 10 Then click the OK key in the dialog box 11 Check that the dialog box appears and then click the Yes key in the dia log box 12 When the dialog box appea...

Page 94: ...box shown at the left appears 15 Prepare the cyan test pattern 16 Set the X Rite guide to 10 17 Feed the cyan test pattern in direc tion 1 to read the row represented by A NOTE Align the test pattern...

Page 95: ...cor rectly a second OK is indicated 21 Set the X Rite guide to 30 22 Turn the test pattern to its original orientation and then feed the test pattern in direction 3 to read the row represented by C 2...

Page 96: ...the Pattern of Cyan perform the pro cedure for reading the cyan test pattern again 27 Check that the dialog box appears 28 Set the selector knob on the selector from B to A 29 Then click the OK key i...

Page 97: ...81 or later perform the following procedure without fail 1 When the Serial Number Input screen is displayed after the Firmware was updated with Main power being ON enter the Serial Number with the fol...

Page 98: ...riting reading of Compact flash Compact flash Service Tool 4038 0764 10 2 2 Application to be used Cygwin Free software 10 2 3 Installing the Cygwin The software for writing the Firmware into Compact...

Page 99: ...C cygwin NOTE Make sure to check that Root Directory is in default setting C cygwin Do not change the setting value except Root Directory 5 Click Next N 6 Specify the place of the data to be installed...

Page 100: ...C250P Maintenance 8 Click Next N 9 Click Complete to start installing 10 After installing open the Property of My Computer and click the Environmental Vari able of Advanced tab 11 Click the New in Sy...

Page 101: ...upgrade Field Service Ver 2 0 Mar 2006 60 bizhub C250P Maintenance 12 Set the following two values as the Windows Environmental Variable Variable name Variable value CYGWIN ntsec HOME home username 4...

Page 102: ...C C250P in the below figure NOTE The file name of Firmware data consists of the Release Date_Version_CHECKSUM exe 2 Double click the Firmware data and specify the directory to be uncompressed and then...

Page 103: ...n the following figure 4 Click Start Program Accessories Command Prompt to open the Com mand Prompt 5 Use the Command prompt to move into the uncompressed directory 6 Specify the Drive of Compact flas...

Page 104: ...the Compact flash is started 8 Upon completion of writing CHECKSUM is executed If CHECKSUM value is precisely matched VERIFY OK appears 9 Remove the Compact flash from PC NOTE When removing the Compa...

Page 105: ...e power turned ON 1 Turn OFF the Main Power Switch 2 Remove the screw 1 and the metal Blanking Plate 2 3 Insert the Compact Flash card into the slot 4 Turn ON the Main Power Switch 5 The ready to prin...

Page 106: ...Service Mode to the screen 11 Perform the following setting Version Upgrade HDD Ver Upgrade See P 186 12 Turn OFF the Main Power Switch and turn it ON again more than 10 seconds after 13 Call the Serv...

Page 107: ...using the ftp or http Protocol The Internet ISW will not operate under the following conditions Main power switch is set to OFF The Printer has the job currently performing 10 4 3 Preparations for Fir...

Page 108: ...n Set the Login name and the Password which may be necessary for Authentication when accessing to the Proxy Server 1 When Authentication is necessary for accessing to the Proxy Server select Authentic...

Page 109: ...sword which is necessary for connecting to the Program Server on the on screen keyboard and click END 5 Select URL and enter the directory which stores the Program Server Address and the Firmware on t...

Page 110: ...Completed or failed 1 Firmware updated normally 1 The machine is automatically restarted when updating of the firmware is normally ter minated 2 The message Version Upgrade has succeeded appears on th...

Page 111: ...s in this manual and make necessary adjustment Note that when two or more screws are used on the part in questions only one representative screw may be marked with red paint C Variable Resistors on Bo...

Page 112: ...0 Rear Right Cover P 76 11 Control Panel P 77 12 Tray 1 P 78 13 Tray 2 P 79 14 Tray 2 Rear Right Cover P 79 15 Tray 2 Rear Left Cover P 79 16 Tray 2 Right Rear Cover P 80 17 Front Cover P 81 18 Board...

Page 113: ...2 Lift Up Motor P 119 42 Tray 2 Paper Feed Motor P 119 43 Tray 2 Vertical Transport Motor P 121 44 IDC Registration Sensor 1 IDC Registration Sensor 2 P 122 No Section Part name Ref Page No Section P...

Page 114: ...ub C250P Maintenance 11 3 Disassembly Assembly procedure 11 3 1 Left Cover Rear Left Cover 1 Open the Front Door 1 2 Remove three Screws 2 and remove the Left Cover 3 3 Remove three Screws 4 and remov...

Page 115: ...nd Rear Left Cover See P 73 2 Open the Right Door and Fusing Unit Cover 1 3 Remove two Screws 2 and remove the Upper Rear Cover 4 Remove seven Screws 1 and remove the Lower Rear Cover 2 5 Remove the S...

Page 116: ...pass Tray Right Cover Multi Bypass Tray Upper Cover 1 Unhook the tab 1 and remove the Multi Bypass Tray Left Cover 2 2 Remove the Screws 3 and remove the Multi Bypass Tray Right Cover 4 3 Remove the T...

Page 117: ...nt Door 2 Remove the Screw 1 each to remove the Right and Left Stoppers 2 3 Pull out the Right and Left Pins 3 to remove the Front Door 4 11 3 5 Rear Right Cover 1 Open the Right Door 2 Remove three S...

Page 118: ...Maintenance 11 3 6 Control Panel 1 Open the Front Door 2 Open the Right Door and the Fusing Unit Cover 3 Remove two Screws 1 4 Lift it up to take out the Control Panel 5 Disconnect the Connector 2 and...

Page 119: ...r Field Service Ver 2 0 Mar 2006 78 bizhub C250P Maintenance 11 3 7 Tray 1 1 Slide out the Tray 1 1 2 Slide out the Tray 1 3 while press ing the Slide Locks 2 at both ends 1 4038F2C043DB 2 3 2 3 4037F...

Page 120: ...Slide out the Tray 2 1 2 Remove the Screw 2 and remove the Stopper 3 3 Slide out the Tray 2 while pressing the Slide Locks 4 11 3 9 Tray 2 Rear Right Cover Tray 2 Rear Left Cover 1 Unhook two tabs 1...

Page 121: ...ove four Screws 3 and remove the Tray 2 Rear Right Cover 4 3 Remove three Screws 5 and remove the Tray 2 Rear Left Cover 6 11 3 10 Tray 2 Right Rear Cover 1 Remove two Screws 1 and remove the Tray 2 R...

Page 122: ...emove the Waste Toner Box See P 29 5 Remove the imaging Units C M Y K See P 37 NOTE After the Imaging Unit has been removed from the main unit wrap it in the light shielding cloth and store it in a da...

Page 123: ...eld Service Ver 2 0 Mar 2006 82 bizhub C250P Maintenance 8 Disconnect two Connectors 4 9 Remove four Screws 5 10 Unhook six tabs 6 and remove the Front Cover 7 4 4038F2C053DA 5 5 4038F2C054DA 6 6 7 40...

Page 124: ...t with your hand to prevent if from dropping 1 Remove the Exit Tray See P 74 2 Remove the Rear Left Cover See P 73 3 Remove twelve Screws 1 to remove the protective sheet of DC Power Supply 2 4 Remove...

Page 125: ...WB M is replaced relocate the Parameter Chip IC6 Mount the Parameter Chip IC6 of old Mechanical Control Board onto the new Mechanical Control Board NOTE When the Parameter Chip IC6 is mounted precisel...

Page 126: ...hing Option support the Horizontal Transport Unit with your hand to prevent if from dropping 1 Remove the Exit Tray See P 74 2 Remove the Rear Left Cover See P 73 3 Remove twelve Screws 1 to remove th...

Page 127: ...enance 6 Disconnect the Connector 7 and remove the Harness 9 from the Wire saddles 8 7 Remove two Screws 10 and remove the Power Supply Cooling Fan Motor 1 11 8 Remove all the Connectors on the DC Pow...

Page 128: ...four Screws 12 and remove the DC Power Supply 13 11 3 14 Slide Interface Board PWB SIF 1 Remove the Lower Rear Cover See P 74 2 Remove all the Connectors and the Flat Cable on the Slide Interface Boa...

Page 129: ...emove the Slide Interface Board 3 11 3 15 MFP Control Board PWB MFP 1 Remove the Upper Rear Cover Lower Rear Cover and Rear Right Cover See P 74 76 2 Remove the Slide Interface Board See P 87 3 Remove...

Page 130: ...b C250P Maintenance 5 Remove the DIMM0 and DIMM1 3 on the MFP Control Board 6 Disconnect the Connector 4 and Flat Cable 5 7 Remove four Bolts 6 and six Screws 7 and remove the Interface cover 8 4038F2...

Page 131: ...operation must be performed without fail when replacing the MFP Control Board Update the Firmware to the latest version Perform the following setting for all the patterns Service Mode Imaging Process...

Page 132: ...Remove the DIMM0 2 and DIMM1 2 11 3 17 Hard Disk Drive HDD 1 Remove the Upper Rear Cover Lower Rear Cover and Rear Right Cover See P 74 76 2 Remove thirteen Screws and remove the Shield cover 1 3 Disc...

Page 133: ...ive Assy 4 5 Remove four screws 5 and the Flat cable 6 and remove the Hard Disk Drive 7 NOTE When the Hard Disk is replaced select HDD Format in Tech Rep Mode for Logical format 11 3 18 High Voltage U...

Page 134: ...re that the terminal end surely contacts NOTE When installing the High Voltage Unit make sure that the claw 5 shown in the left illustration is surely set up 11 3 19 Tray 1 Paper Size Board PWB I 1 Sl...

Page 135: ...per Size Board 5 11 3 20 Tray 2 Control Board PWB Z PC 1 Remove the Tray 2 Rear Right Cover and Tray 2 Rear Left Cover See P 79 2 If the optional paper feed cabinet is mounted disconnect the Connector...

Page 136: ...95 bizhub C250P Maintenance 4 Remove the Harness 5 from the Wire saddle 4 5 Remove all the Connectors on the Tray 2 Control Board 6 Remove four Screws 6 and remove the Tray 2 Control Board 7 4 5 4038...

Page 137: ...out the Tray 2 2 Remove the Tray 2 Rear Right Cover and Tray 2 Rear Left Cover See P 79 3 If the optional paper feed cabinet is mounted disconnect the Connector 1 4 Remove the Screw 2 and remove the...

Page 138: ...move three Screws 6 and remove the Tray 2 Control Board Assy 7 7 Remove two Claws 8 and the Con nector 9 and remove the Tray 2 Paper Size Board Assy 10 8 Remove the Lever 11 and remove the Tray 2 Pape...

Page 139: ...Cover See P 81 2 Remove the Image Transfer Belt Unit See P 32 3 Remove two Screws 1 and remove the Front Right Cover 2 4 Remove seven Screws 3 and remove the Right Door Switch Assy 4 5 Remove the Scr...

Page 140: ...two Screws 7 each and remove the Imaging Unit Roll Assy 8 of each color 7 Remove all the Connectors and the Flat Cables on the PH Interface Board 8 Remove two Screws 9 and six tabs 10 and remove the P...

Page 141: ...ti Bypass Tray Right Cover and the Multi Bypass Tray Left Cover See P 75 2 Disconnect five Connectors 1 3 Remove four Screws 2 and remove the Multi Bypass Unit 3 NOTE When installing the Multi Bypass...

Page 142: ...Remove the Image Transfer Belt Unit See P 32 3 Remove the Screw 1 and discon nect the Connector 2 respectively and remove three Imaging Unit Guide rails 3 4 Disconnect the Flat Cable 4 and the Connect...

Page 143: ...r other image troubles 7 Remove the PH Unit Black Move the front side of the PH Unit to left a little and remove the boss 9 from the locating hole 10 Lift up the front side of the PH Unit a little Rem...

Page 144: ...re 1 Fit the back of the PH Unit 1 into the plate spring 2 of installation plate 2 Push the PH Unit 3 along the right side line of PH Unit installation plate all the way and fit it into the plate spri...

Page 145: ...ar claw is fit in 6 Connect the Connector and the Flat Cable NOTE Make sure the Harness is installed along with the Harness guide 7 Follow the same procedures to install all the PH Units 8 Install the...

Page 146: ...e P 92 3 Remove the Color Developing Motor See P 115 4 Remove the Color PC Drum Motor See P 115 5 Remove the Main Motor See P 116 6 Remove three Screws 1 and remove the Reinforcement plate 2 of the Ri...

Page 147: ...emove the Rear Handle Assy 9 10 Disconnect the Connector 10 11 Remove the Harnesses 12 from five Wire Saddles 11 12 Remove eight Screws 13 and remove the Transport Drive Assy 14 NOTE The Screw is fixe...

Page 148: ...P Maintenance 11 3 26 Hopper Drive Assy 1 Remove the Transfer Drive Assy See P 105 2 Disconnect seven Connectors 1 3 Remove the Harness from four Wire Saddles 2 4 Remove two Screws 3 and remove the Du...

Page 149: ...and remove the Hopper Drive Assy 7 11 3 27 Right Door Assy 1 Remove the PWB Box See P 111 2 Remove the High Voltage Unit See P 92 3 Remove the Upper Rear Cover See P 74 4 Remove the Harness from the E...

Page 150: ...intenance 6 Remove six Screws 4 and remove the Motor cover 5 7 Open the Right Door 8 Remove three Screws 6 and remove the Reinforcement plate 7 of the right door and spring 8 9 Remove the Shoulder Scr...

Page 151: ...intenance 10 Remove two Screws 10 and remove the Metal blanking plate 11 11 Remove five Screws 12 and the Connector 13 and remove the Rear Handle Assy 14 12 Disconnect four Connectors 15 10 11 4038F2C...

Page 152: ...wo Screws 16 and remove the Front Right Cover 17 16 Remove the Screw 18 and remove the Shaft 19 17 Remove the Right Door Assy 20 11 3 28 PWB Box 1 Remove the Upper Rear Cover Lower Rear Cover and Rear...

Page 153: ...Cable 2 on the MFP Control Board and remove two Presser Bars 3 of Flat Cable 4 Disconnect the Flat Cable 4 on the Slide Interface Board and remove the Presser Bar 5 of Flat Cable 5 Disconnect three C...

Page 154: ...the Connector 7 and remove the Harness from the Wire Saddle 8 7 Remove two tabs 9 and remove the Cooling Fan Motor 2 10 8 Remove the Harness 12 from two Wire Saddles 11 9 Remove the Harness 13 from t...

Page 155: ...0P Maintenance 10 Disconnect the Connector 15 and remove the Harness from the Wire Saddle 16 11 Remove the Screw 17 of the Ground terminal 12 Remove eight Screws 18 and remove the PWB Box 19 15 16 403...

Page 156: ...remove the Color Developing Motor 3 11 3 30 Color PC Drum Motor M2 1 Remove the PWB Box See P 111 2 Remove the Connector 1 and four Screws 2 and remove the Color PC Drum Motor 3 11 3 31 Toner Supply M...

Page 157: ...x See P 111 2 Remove the Connector 1 and two Screws 2 and remove the Toner Supply Motor Y M 3 11 3 33 Main Motor M1 1 Remove the PWB Box See P 111 2 Remove the Upper Rear Cover See P 74 3 Remove the H...

Page 158: ...remove the Motor cover 5 6 Remove the Connector 6 and four Screws 7 and remove the Main Motor 8 11 3 34 Fusing Drive Motor M4 1 Remove the PWB Box See P 111 2 Remove the Upper Rear Cover See P 74 3 R...

Page 159: ...ub C250P Maintenance 4 Remove the Harness from the Wire Saddle 2 5 Remove six Screws 4 and remove the Motor cover 5 6 Remove the Connector 6 and two Screws 7 and remove the Fusing Drive Motor 8 2 4038...

Page 160: ...unted remove it 4 Remove two Screws 1 and remove the Reinforcement plate 2 5 Disconnect the Connector 3 6 Remove three Screws 4 remove and the Tray 2 Lift Up Motor 5 11 3 36 Tray 2 Paper Feed Motor M1...

Page 161: ...nce 4 Remove the Harness of the Motor Assy 4 from five Wire Saddles 3 5 Disconnect two Connectors 5 6 Remove two Screws 6 and remove the Motor Assy 7 7 Remove two Screws 8 and remove the Tray 2 Paper...

Page 162: ...2 Remove the Tray 2 Rear Right Cover and the Tray 2 Rear Left Cover See P 79 3 Remove two Screws 1 and remove the Reinforcement plate 2 4 Remove the Harness of the Motor Assy 4 from five Wire Saddles...

Page 163: ...e Image Transfer Belt Unit See P 32 2 Remove the Multi Bypass Unit See P 100 3 Remove the Screw 1 and remove the Plate spring 2 4 Remove the Shoulder Screw 3 and the Screw 4 5 Remove the Vertical tran...

Page 164: ...sides and remove the Sensor cover 7 NOTE Use care not to miss the spring 8 7 Remove two Screws 9 and Connec tor 10 and remove the IDC Regis tration Sensor 1 11 8 Repeat the step 6 and 7 and remove th...

Page 165: ...the cleaning procedure represents the isopropyl alcohol 11 4 1 PH Window 1 Open the Front Door 2 Remove the PH Window Cleaning Jig 1 3 Insert the PH Window Cleaning Jig 2 to the cleaning port 3 and cl...

Page 166: ...en a cloth do not use the ones other than shown below isopropyl alcohol ethyl alcohol PPC Cleaner Sol mix AP 7 After cleaned with the solvent make printss more than 28 piece of A3 white paper to elimi...

Page 167: ...3 clean of dirt 11 4 5 Bypass Tray Feed Roller 1 Remove the Multi Bypass Unit See P 100 2 Using a soft cloth dampened with alcohol wipe the Bypass Tray Feed Roller 1 11 4 6 Bypass Tray Separation Roll...

Page 168: ...tion Roller Assy 4 4 Using the soft cloth dampened with alcohol wipe the Bypass Paper Sep aration Roller 5 11 4 7 Tray 2 Feed Roller Tray 2 Pick up Roller 1 Slide out the Tray 2 2 Open the Vertical tr...

Page 169: ...NOTE Make sure the position of the Mylar when installing the Jam processing cover 5 Remove two Screws 5 and the Tray 2 Separation Roller installation plate Assy 6 6 Using a soft cloth dampened with a...

Page 170: ...rt door 3 Remove two Claws 1 and remove the Vertical transport door 2 4 Remove two Screws 3 and remove the Jam processing cover 4 NOTE Make sure the position of the Mylar when installing the Jam proce...

Page 171: ...tenance 6 Using a soft cloth dampened with alcohol wipe the Tray 2 Separation Roller 7 11 4 9 Tray 2 Transport Roller 1 Open the Vertical Transport Door 2 Using a soft cloth dampened with alcohol wipe...

Page 172: ...is environmentally appropriate high temperature high humidity direct sunlight ventilation etc levelness of the installation site The density is properly selected Correct paper is being used for printi...

Page 173: ...int screen Pressing this key while printing will stop printing or job process ing 5 Down Arrow keys Hereinafter shown as Pressing this key while displaying the menu will display the next option or the...

Page 174: ...enter the Password and log in NOTE Keys displayed on screens are different depending on the setting Ready to print Job Operation Account Name 1 Password 1 Secure Print 1 It needs to be entered only w...

Page 175: ...Savings Auto Reset Date Time Date Time Time Zone Set Date Adjusting Daylight Savings Power Save Low Power Sleep Mode Tray Setting Auto Tray Select Tray Priority Auto Tray Select No Match Paper Output...

Page 176: ...y PCL Setting Font Number Symbol Set Line Page Font Size CR LF Mapping PS Setting PS Error Print Admin Setting 2 Network Setting TCP IP TCP IP Setting 1 The subfunction of a lower hierarchy marked wit...

Page 177: ...DNS Server DNS Auto Obtain Priority DNS Substitute DNS1 Substitute DNS2 IP Filtering Permit Access Setting Range 1 Setting Range 2 Setting Range 3 Setting Range 4 Setting Range 5 Deny Access Setting...

Page 178: ...n Set DNS Auto Obtain Default Name Search Name 1 Search Name 2 Search Name 3 Dynam icDNS Set NetWare IPX Setting IPX Setting Ethernet Frame Print Setting Print Mode PServer PServer Name PServer Passwo...

Page 179: ...Zone Name Bonjour Bonjour Setting Bonjour Name SMB WINS WINS Setting DNS Auto Obtain WINS Server IP 1 WINS Server IP 2 Printer Printer Setting NetBIOS Name Print Service Workgroup SNMP SNMP Setting S...

Page 180: ...User User Name Read Setting User Name Security Level Auth Password Priv Password Write Setting User Name Security Level Auth Password Priv Password TCP Socket TCP Socket Binary Mode TCP Socket Set Po...

Page 181: ...PP IPP Auth Auth System realm Accept IPP Job Support Info Print Job Cancel Job Acquire Job Valid Job Job Attributes Printer Attrib Printer Info Printer Name Printer Location Printer Info Disable Proof...

Page 182: ...ss DNS Host Name Port No User Box Oper Delete User Box Secure Print Del Secure Doc Auto Delete List Output Mode List Call Center Security Setting Admin Password HDD Setting HDD Password HDD Formatting...

Page 183: ...13 Control Panel Field Service Ver 2 0 Mar 2006 142 bizhub C250P Adjustment Setting Admin Setting OpenAPI Authentica tion Login Name Password Data Capture Tech Rep Mode Banner Printing...

Page 184: ...Select key to set the item to be changed B Paper Tray 1 Make sure that the Default screen Ready to print is being displayed and press the Menu Select key on the control panel 2 Display the Paper Tray...

Page 185: ...ontrol panel Use the PageScope Data Admin istrator A Secure Print B User Box C Held Jobs Purpose Use To print the secure document stored in the Machine Setting Procedure Type in the ID for the confide...

Page 186: ...the 1st Drawer Setting Procedure The default setting is Normal paper Purpose Use To set the paper type for the 2nd Drawer Setting Procedure The default setting is Normal paper Purpose Use To set the...

Page 187: ...the User setting screen 4 Display the User setting item to be changed using and keys 5 Press the Menu Select key to set the item to be changed 14 1 2 Cancelling the settings Press the Cancel key 14 1...

Page 188: ...ng of the output for the report Only when the Duplex unit is mounted Setting Procedure Selecting Report 1 Select Default setting User setting Report output 2 Select the report to be output 3 Press the...

Page 189: ...of the Machine and that of the Server The time is displayed only when the time correction setting SNTP setting of the Administrator setting is ON Use To synchronize the time of the Machine and that of...

Page 190: ...The default setting is T1 T2 T3 T4 BP T1 Tray1 T2 Tray2 T3 Tray3 T4 Tray4 BP Bypass Tray Outputs the corresponding Tray by Auto select in listed order Functions To set whether to automatically switch...

Page 191: ...rding to the application Setting Procedure The default setting is Main Tray Main Tray Sub Tray 1 Sub Tray 2 Functions To set the PDL Page Description Language for PC printing Use To fix the PDL as nec...

Page 192: ...etc Setting Procedure The default setting is OFF 1 Position 2 Positions OFF Functions To select whether to make punch holes or not when not specified by the printer driver during PC printing Use To us...

Page 193: ...whether to switch between A4 and Letter size paper and A3 and Ledger size paper in reading Use To output Letter size document to A4 size and Ledger size document to A3 size To output A4 size document...

Page 194: ...ging the paper source for banner printing Setting Procedure The default setting is Auto Tray 1 Tray2 Tray3 Tray4 Bypass Auto Tray 3 and Tray 4 will be displayed only when they are mounted as options 1...

Page 195: ...cery 012 Univers Bold 039 Helvetica Oblique 066 Symbol 013 Univers Medium Italic 040 Helvetica BoldOblique 067 SymbolPS 014 Univers Bold Italic 041 Helvetica Narrow 068 Wingdings 015 Univers Condensed...

Page 196: ...Functions To set the font size when not specified by the printer driver during PC printing Use To set the font size when it cannot be specified by the printer driver during printing from Windows DOS e...

Page 197: ...digits which is set on the Service mode Default value 12345678 5 Press the Menu Select key to set the password 6 Display the item to be changed using and keys 7 Press the Menu Select key to set the it...

Page 198: ...automatically Use To change the method for setting the IP address Setting Procedure The default setting is Auto Input Manual Input Auto Input When it is set to Auto Input select the method to obtain...

Page 199: ...TE Enable cannot be set when IP Address is set to Auto Input Priority DNS Substitute DNS 1 Substitute DNS 2 IP address Version 4 format 0 to 255 0 to 255 0 to 255 0 to 255 Functions To set the IP Filt...

Page 200: ...t name up to 63 characters 1 Functions To set the DNS Domain name Use To change the DNS Domain name DNS Auto Obtain To disable the Auto Obtaining for the DNS Domain name Default Name To enter the Defa...

Page 201: ...IPX Setting To use NetWare IPX setting Ethernet Frame To specify the Frame type for transmission Setting Procedure IPX Setting The default setting is ON ON OFF Ethernet Frame The default setting is A...

Page 202: ...ee name Setting Procedure PServer Name Enter the PServer Name up to 63 characters PServer Password Enter the PServer Password up to 63 characters Polling Interval Enter the Polling interval between 1...

Page 203: ...fault setting is OFF ON OFF Functions To set the Printer name displayed on the AppleTalk network Use To set the Printer name displayed on the AppleTalk network Setting Procedure Enter the Printer name...

Page 204: ...utomatically To obtain the WINS Server Address from DHCP server If there are more than on address settings up to two can be acquired Setting Procedure The default setting is Enable Enable Disable NOTE...

Page 205: ...se SNMP To readout Management Information Base and to enter Community name for writing Setting Procedure The default setting is ON ON OFF SNMP v1 v2c IP SNMP v3 IP and SNMP v1 IPX The default setting...

Page 206: ...Write User name cannot be set Functions To set the security level of the read only User used for SNMP v3 Use User Name To set the user name Security Level To set the security level of the user Auth O...

Page 207: ...hentication password upon user access Auth Priv Authentication is made of the authentication password and pri vacy password upon user access Auth Password To set the authentication password Priv Passw...

Page 208: ...een 1 and 65535 Functions To set whether or not to use SSL for TCP Socket transmission Use To use when SSL is not to be used for TCP Socket transmission Setting Procedure The default setting is ON ON...

Page 209: ...he default setting is ON ON OFF Functions To set whether to use the PageScope Web Connection Use Not to use the PageScope Web Connection Setting Procedure The default setting is ON ON OFF NOTE OFF can...

Page 210: ...he Authentication setting Setting Procedure IPP Auth Set The default setting is ON ON OFF Auth System The default setting is req user name req user name basic digest User Name Enter the User Name up t...

Page 211: ...comes invalid Use Setting Procedure The default setting is Permit Permit Prohibit Functions To set the Network speed Use To set the specific network speed Setting Procedure The default setting is Auto...

Page 212: ...interface to be used when mounting the local I F kit Use To be used when using the Parallel interface Setting Procedure The default setting is USB IEEE1284 USB Functions To set whether or not to use t...

Page 213: ...t whether or not to delete the confidential documents saved in the box after the lapse of a predetermined period of time and to set that period of time Setting Procedure The default setting is 1 day 1...

Page 214: ...sword to be used 3 Retype Password Reenter the new HDD Lock password 4 Turn off the Main Power Switch and turn it on again more than 10 seconds after Functions To format the hard disk The function pro...

Page 215: ...th 0xff Overwrites with random numbers Verifies Mode 4 Overwrites with random numbers Overwrites with 0x00 Overwrites with 0xff Mode 5 Overwrites with 0x00 Overwrites with 0xff Overwrites with 0x00 Ov...

Page 216: ...Overwrite To set overwriting method to use Temporary Data Overwrite function Use To use when making Temporary Data Overwrite function valid To change overwriting method to use Temporary Data Overwrit...

Page 217: ...nsisting of up to 20 characters NOTE Double byte and identical characters are not acceptable 2 Press the Menu Select key Go to step 7 for the initial registration 3 If the Encryption Key is changed en...

Page 218: ...Use To encrypt access by SSL from other systems using OpenAPI Setting Procedure The default setting is ON ON OFF Functions To set whether to authenticate access of other systems which uses OpenAPI wh...

Page 219: ...chine Printer Area Print Positioning Leading Edge 1 Print Positioning Side Edge 2 State Confirmation Memory HDD Adjust HDD R W Check 3 HDD Format 4 Table Number 5 Firmware Version 6 System 1 2 Reentry...

Page 220: ...aced Priority order if applicable during the adjustment procedures is indicated by the corresponding number in the parentheses No Replace PH Unit Replace Mechanical Control Board Replace MFP Control B...

Page 221: ...8 digits CE password and press the Menu Select key The initial setting for CE password is 92729272 If a wrong CE password is entered re enter the right password The machine will not enter Service Mod...

Page 222: ...dmin Setting 1 Tech Rep Mode 1 Counter Reset 1 Password needs to be entered Running Mode Option Board List Output Serial Number Image Controller Image Controller Peripheral Mode Unit Change LCT Paper...

Page 223: ...n the utility mode Data Backup Software SW Switch No Bit Assignment HEX Assignment CS Remote Care System Selection Mainte Complete ID Code Detail Set Mail Center Device ID Center ID Device ID E Mail A...

Page 224: ...enter Tel No Device Tel No Data Time Initial Trans RAM Clear Log Print Software SW Switch No Bit Assignment Hex Assignment Reset Command Server Setting Server for RX POP3 Server POP3 Login Name POP3 P...

Page 225: ...16 TECH REP MODE Field Service Ver 2 0 Mar 2006 184 bizhub C250P Adjustment Setting Tech Rep Mode CS Remote Care Server Setting Send Setting Connect Timeout Auth Setting TX RX Test Data Initialize...

Page 226: ...s of paper fed from Tray 1 Tray 2 Number of sheets of paper fed from Tray 2 Tray 3 Number of sheets of paper fed from Tray 3 Tray 4 Number of sheets of paper fed from Tray 4 Bypass Number of sheets of...

Page 227: ...and date will also be printed Simplex Duplex The default setting is 1 Sided 1 Functions To output the adjustment list for machine adjustment process adjustment etc in Service Mode Use At the end of s...

Page 228: ...3 Not use NOTE Do not change the setting Functions To select who is to replace a unit When the unit life arrives the warning display is intended for the specific person who is going to replace the un...

Page 229: ...tch OFF and ON again Functions To reset the trouble data Use Use to clear the Jam Trouble Error displays and other improper displays Setting Procedure 1 Select the System ERR Clear 2 Press the Menu Se...

Page 230: ...Select key to start the formatting sequence 3 The sequence will be automatically terminated as it is completed 4 Turn OFF and ON the Main Power Switch Formatting the hard disk will erase all data cont...

Page 231: ...side Functions To access the program server according to the settings made in Internet ISW thereby downloading the firmware Use When upgrading the firmware over the network Adjustment Procedure 1 Sele...

Page 232: ...are necessary for this function When selecting Data Capture in Admin Setting Permit must be set The hard disk must be mounted to the machine 1 Select Admin Setting Data Capture Select ON While the Da...

Page 233: ...Ver 2 0 Mar 2006 192 bizhub C250P Adjustment Setting 6 Using the ls command display the list of the file available for capture 7 Using the binary command set the File transfer mode to the binary tran...

Page 234: ...Setting 8 Using the get command transfer the data for capture to PC 9 Finish the command prompt NOTE After receiving capture data select Admin Setting Data Capture and select Prohibit for Print Data C...

Page 235: ...sed unex pectedly To backup data manually It usually makes backup every hour automatically Backup data can be restored by following the specified procedure when the trouble CD3 occurred Refer to Troub...

Page 236: ...the telephone line for connection use the recommended modem For recommended modem contact responsible person of KONICA MINOLTA Step Procedure Using the telephone line modem Using E mail 0 Register th...

Page 237: ...mail Response Timeout 2 Input the response timeout period NOTE Normally leave it as the default setting See P 205 10 Inputting the AT command for initializing the modem 1 Select the CS Remote Care Det...

Page 238: ...g the initial connection E mail mes sage Sending the initial connection E mail message from the Center to the address of the Printer NOTE When receiving the initial connection E mail message from the...

Page 239: ...y Pad or A to F keys 4 Press the Menu Select key NOTE About functions of each switch see to B List of software SW for CS Remote Care B List of software SW for CS Remote Care NOTE Do not change any bit...

Page 240: ...edial for response time out Do not redial Redial 1 1 to 7 Reserved 0 SW 08 0 Retransmission interval on E Mail deliv ery error 4 4 0 1 4 4 1 2 4 4 1 3 4 4 0 4 to 7 Reservation 0 SW 09 0 Retransmission...

Page 241: ...legram delivery 8 8 0 1 8 8 0 2 8 8 0 3 8 8 0 4 8 8 0 5 8 8 1 6 8 8 0 7 8 8 0 SW 15 0 Timer 5 Wait time for other side s response 9 9 0 1 9 9 1 2 9 9 1 3 9 9 1 4 9 9 1 5 9 9 0 6 9 9 0 7 9 9 0 SW 16 0...

Page 242: ...0 0 1 1 4 minutes 0 1 0 0 5 minutes 0 1 0 1 6 minutes 0 1 1 0 7 minutes 0 1 1 1 8 minutes 1 0 0 0 9 minutes 1 0 0 1 10 minutes 1 0 1 0 Mode 06 6 06 5 06 4 06 3 06 2 06 1 06 0 0 to 9 times 000 0000 to...

Page 243: ...1 0 11 to 99 times 000 1011 to 110 0011 Mode 11 7 11 6 11 5 11 4 11 3 11 2 11 1 11 0 0 to 31 sec 0000 0000 to 0001 1111 32 sec 0 0 1 0 0 0 0 0 33 to 255 sec 0010 0001 to 1111 1111 Mode 12 7 12 6 12 5...

Page 244: ...t the ID Code and input ID Code 3 Press the Menu Select key The ready to print LED remains blinking until Maintenance is completed B When finishing the Maintenance 1 Select the CS Remote Care 2 Select...

Page 245: ...he ID Code and press the Menu Select key 3 Select the Detail Set Modem or the Detail Set E Mail and press the Menu Select key Primary Setting Set the Center ID Device ID and the phone No When e mail i...

Page 246: ...Tray with A4S paper Simplex Duplex The default setting is 1 Sided 1 Functions To change the CS Remote Care settings Use To change the settings for CS Remote Care as necessary Setting Procedure See P 1...

Page 247: ...5 Functions To set the logon name for the POP3 server used for the CS Remote Care Use To set the logon name for the POP3 server Setting Procedure The default setting is No Up to 64 characters alphanum...

Page 248: ...POP server used for the CS Remote Care Use To set whether or not to use Mail Check and the time interval for the POP server used for the CS Remote Care To change the time interval for Mail Check Sett...

Page 249: ...g Procedure The default setting is 60 Sec 60 Sec 30 to 300 Sec 1 Functions To set whether or not to authenticate during transmission via SMTP server Use To use when authenticating during transmission...

Page 250: ...dem line Host Carrier OFF is detected No solution because the line is shut down at the host side 0007 Shut down of the data modem line Main unit Line is shut down forcibly due to event Contact respons...

Page 251: ...2 SET UP comes from the main unit that has already registered Machine ID Set the initial registrations again for all including the host side 0019 Center ID Error Center ID of the host is not identical...

Page 252: ...phase response MSG is not appro priate Contact responsible person of KONICA MINOLTA 0023 Timeout of Transmitting Phase Response MSG Transmitting phase response MSG is timeout Contact responsible perso...

Page 253: ...or Gradation adjustment connect the Service jig including the X Rite 17 1 1 Connecting the Crossing Cable 1 Connect the Crossing cable to the COM1 port on the PC NOTE When connecting to the COM2 set t...

Page 254: ...il the LED turns OFF on the control Panel 5 Check to make sure that the Trouble Reset will be displayed on the control Panel after LED turns OFF 6 Start the Jig software and check to make sure the Sta...

Page 255: ...nt Positioning Side Edge Printer Area Dup Print Positioning Side Edge Printer Resist Loop Color Registration Adjustment Cyan Fusing Loop Size Magenta Manual Bypass Tray Adjustment Yellow Lead Edge Era...

Page 256: ...ting Data Capture Counter Life Jam Service Call Counter Warning Maintenance Service Total Counter Of Each Mode Service Call History Data Paper Jam History Counter Reset List Output State Confirmation...

Page 257: ...tment Setting 1 It will be displayed only when the Internet ISW Set is set to ON Test Mode Lattice Pattern Solid Pattern Color Sample 8 Color Solid Pattern Running Mode Finisher Internet ISW Internet...

Page 258: ...e Service Mode to the screen 2 Press the following keys in this order Stop 1 1 4 4 Clear 3 Enter year month day hour and minute in that order from 10 key Pad Year 4 digits Month 2 digits Day 2 digits...

Page 259: ...ange Heating Roller 0 C to 10 C step 5 C Thick 3 10 C to 10 C step 5 C others Pressure Roller 0 C to 10 C step 5 C Thick 3 10 C to 10 C step 5 C others Adjustment Instructions If fusing performance is...

Page 260: ...ns If brush effect is evident vary the setting value and check for image If a blurred image occurs decrease the setting Setting Procedure 1 Call the Service Mode to the screen 2 Click these keys in th...

Page 261: ...fications make the setting value smaller than the cur rent one If width A is shorter than the specifications make the setting value greater than the cur rent one Setting Procedure 1 Call the Service M...

Page 262: ...is shorter than the specifications make the setting value greater than the cur rent one Setting Procedure 1 Call the Service Mode to the screen 2 Click Machine Printer Area Print Positioning Side Edge...

Page 263: ...dimension of width A on the test pattern 6 If width A falls outside the specified range change the setting using the key 7 Press the Start key to let the machine produce a test pattern 8 Check the di...

Page 264: ...roduced check for deviation between the black line and the line of each color at positions X and Y 6 Select the color to be adjusted 7 Using the key change the setting value as necessary At this time...

Page 265: ...e when a false paper size is displayed when the manual Bypass is used Setting Procedure 1 Call the Service Mode to the screen 2 Click these keys in this order Machine Manual Bypass Tray Adjustment 3 C...

Page 266: ...ing the maximum amount of toner sticking to paper through auxiliary manual fine adjust ment of gamma of each color after Gradation Adjust Use An image quality problem is not corrected even after Grada...

Page 267: ...zation Only 8 Press the Start key to validate the adjustment value 9 Check the print image for any image problem NOTE If the setting value has been changed be sure to run an image stabilization sequen...

Page 268: ...6 Change the setting value using the keys 7 Click OK key to set the adjustment value Gradually increase the adjustment value to the acceptable white spots level while checking the test pattern NOTE PC...

Page 269: ...es Adjustment Range Lighter 5 steps Std Darker 5 steps Adjustment Instructions Light color Click the Darker key Dark color Click the Lighter key Setting Procedure 1 Call the Service Mode to the screen...

Page 270: ...e screen 2 Click these keys in this order Imaging Process Adjustment Monochrome Den sity Adjustment 3 Click the Lighter or Darker key as necessary to correct the image density Functions To change the...

Page 271: ...dure Using the telephone line modem Using E mail 0 Register the device ID to the application at CS Remote Care Center The initial connection is not available unless the device ID is registered 1 Conne...

Page 272: ...Number key 3 Input the Device telephone number using the 10 Key Pad and P T W keys See P 239 Proceed to Step 10 10 Inputting the AT command for initializing the modem 1 Select Service Mode CS Remote...

Page 273: ...ding the initial connection E mail message from the Center to the address of the Printer NOTE When receiving the initial connection E mail message from the Center while CS Remote Care related screen i...

Page 274: ...ey Pad or A to F keys 4 Click Fix NOTE About functions of each switch see to B List of software SW for CS Remote Care B List of software SW for CS Remote Care NOTE Do not change any bit not described...

Page 275: ...al for response time out Do not redial Redial 1 1 to 7 Reserved 0 SW 08 0 Retransmission interval on E Mail deliv ery error 4 4 0 1 4 4 1 2 4 4 1 3 4 4 0 4 to 7 Reservation 0 SW 09 0 Retransmission ti...

Page 276: ...gram delivery 8 8 0 1 8 8 0 2 8 8 0 3 8 8 0 4 8 8 0 5 8 8 1 6 8 8 0 7 8 8 0 SW 15 0 Timer 5 Wait time for other side s response 9 9 0 1 9 9 1 2 9 9 1 3 9 9 1 4 9 9 1 5 9 9 0 6 9 9 0 7 9 9 0 SW 16 0 to...

Page 277: ...1 1 4 minutes 0 1 0 0 5 minutes 0 1 0 1 6 minutes 0 1 1 0 7 minutes 0 1 1 1 8 minutes 1 0 0 0 9 minutes 1 0 0 1 10 minutes 1 0 1 0 Mode 06 6 06 5 06 4 06 3 06 2 06 1 06 0 0 to 9 times 000 0000 to 000...

Page 278: ...0 11 to 99 times 000 1011 to 110 0011 Mode 11 7 11 6 11 5 11 4 11 3 11 2 11 1 11 0 0 to 31 sec 0000 0000 to 0001 1111 32 sec 0 0 1 0 0 0 0 0 33 to 255 sec 0010 0001 to 1111 1111 Mode 12 7 12 6 12 5 1...

Page 279: ...ck ID Coke The ready to print LED remains blinking until Maintenance is completed B When finishing the Maintenance 1 Select Service Mode and click CS Remote Care 2 Click Maintenance Complete 17 8 6 Ca...

Page 280: ...the primary setting Use Use to change the set contents Use to register the machine to the CS Remote Care Center Setting Procedure 1 Call the Service Mode to the screen 2 Click CS Remote Care 3 Clickin...

Page 281: ...nsmission RAM clear processing will be implemented at the time the transmission is completed regardless of whether it is done properly or not Setting Procedure The default setting is Unset Set Unset F...

Page 282: ...r POP3 server address can be set with IP address or the domain name Setting Procedure Input IP Address IP Address Version 4 format 0 to 255 0 to 255 0 to 255 0 to 255 Input FQDN Enter the domain name...

Page 283: ...e Care To change the time interval for Mail Check Setting Procedure The default setting is No No 1 to120 min No Functions To set the timeout period for connection during reception Use To change the ti...

Page 284: ...tication Setting Procedure The default setting is OFF OFF POP Before SMTP SMTP Authentication Setting to POP Before SMTP will set the time for POP Before SMTP The default setting is 60 Sec 60 Sec 0 to...

Page 285: ...f finish request telegram delivery Finish request telegram is not delivered Start of shut down Transmit again manually 000A Receiving rejection Receiving is made when the main unit is set to reject re...

Page 286: ...mergency call comes from the main unit that has not registered Machine ID yet Check Device ID setting of the main unit side Check the setting of the host side 001E Impossible to change During printing...

Page 287: ...1084 Date expired Expiration date for data modification command has passed Ask the host to send another instruction mail for modifying 1092 Received an error mail when Center setup is not complete Che...

Page 288: ...onnected 3008 POP3_DELETE_FAIL_ERR Check the POP3 Server envi ronment on User s side 3009 POP3_MAILBOX_FULL Check the POP3 Server envi ronment on User s side 4103 Not Ready Tried to transmit or receiv...

Page 289: ...Others1 English French Spanish Japanese Others2 English French Spanish Hangul Others3 Simplified Chinese English Others4 Traditional Chinese English Functions To register the serial numbers of the mac...

Page 290: ...tting data For details on items to be cleared Contents to be cleared by Reset function See P 283 NOTE When removing or installing the hard disk after registering the data below be sure to clear the da...

Page 291: ...e controller Setting Procedure Image Controller Setting Select the controller to be used Controller 0 The standard controller is used Controller 1 An external controller is used Controller 2 An extern...

Page 292: ...bited When Service is selected Life warning Use Upon setup Setting Procedure The following are the default settings US Japan Others 4 Europe Others1 2 3 Toner Cartridge User Service User Service Imagi...

Page 293: ...ion When selecting Data Capture in Admin Setting Permit must be set The hard disk must be mounted to the machine 1 Select Service Mode System 2 of the Jig software and click Data Capture Select ON Whi...

Page 294: ...Soft 253 bizhub C250P Adjustment Setting Setting Procedure 6 Using the ls command display the list of the file available for capture 7 Using the binary command set the File transfer mode to the binar...

Page 295: ...sfer the data for capture to PC 9 Finish the command prompt NOTE When the data capture is set to ON all print job data will be stored in the hard disk After receiving capture data select Admin Setting...

Page 296: ...s fed through Transfer Roller Unit Number of times a sheet of paper is fed through Image Transfer Belt Unit Number of times a sheet of paper is fed through Paper dust remover Ozone Filter Number of ti...

Page 297: ...Interrupt key which will undo the clearing operation When a warning condition occurs an oil mark appears at the lower left corner of the Basic screen Clicking the oil mark will display the warning co...

Page 298: ...e to check the printed pages in the specified mode as well as No of times each mode was used in order to know the using condition Functions To display the trouble history in chronological order Use Us...

Page 299: ...7 Check that the data for Take Up under Tray 2 changes from 0 to 1 on the screen 8 If the input data is 0 change the sensor Functions To produce an output of a list of setting values adjustment value...

Page 300: ...rvice Ver 2 0 Mar 2006 17 Jig Soft 259 bizhub C250P Adjustment Setting B Sensor Check Screens These are only typical screens which may be different from what are shown on each indi vidual machine 4038...

Page 301: ...tection Tray 3 Set Sensor In position Out of position PC115 PC Paper Empty Tray 3 Paper Empty Sensor Paper not present Paper present PC113 PC Near Empty Tray 3 Paper Near Empty Sensor Blocked Unblocke...

Page 302: ...PC3 Fusing Loop Detect Fusing Paper Loop Sensor Loop present Loop not present PC17 PC Drive Detec t Color PC Drive Main Sensor Color PC Drum Main Sensor Blocked Unblocked PC18 Color PC Drive Sub Senso...

Page 303: ...C7 LCT Lower Over Run Lower Over Run Sensor Malfunction Operational NU1 LCT Manual Button Down Manual Button Down Board ON OFF PC14 LCT Division Board Position Division Board Motor At home Out of home...

Page 304: ...Tray Full Sensor Blocked Unblocked PC5 FN Empty Finisher Finisher Tray Paper Sensor Paper present Paper not present PWB D FN Surface Elev Elevator Tray Upper Limit Sensor Paper present Paper not pres...

Page 305: ...aper not present PI11 FN Crease Home Folding Home Position Sensor HP PI12 FN Crease Roller Home Folding Roller Home Position Sensor HP PI14 FN Crease Clock Staple Folding Motor Clock Sensor PI8 FN Pap...

Page 306: ...ions To display the Vg Vdc output values calculated for the image density of the test pat tern amount of toner sticking produced on the Transfer Belt during an AIDC detec tion sequence Reference value...

Page 307: ...255 C in 1 C increments Humidity 0 to 100 in 1 increments Absolute Humidity 0 to 100 in 1 increments Functions To check correspondence of data written to and that read from memory through write read...

Page 308: ...ge is faulty Adjustment Procedure 1 Call the Service Mode to the screen 2 Click these keys in this order State Confirmation Memory HDD Adj Work Memory In Out Check 3 Select either Input Check Output C...

Page 309: ...Switch and turn it on again more than 10 seconds after Formatting the hard disk will erase all data contained in it Functions To display the condition and amount of the memory and Hard disk To displa...

Page 310: ...e IU lot number is displayed even with the Front Door opened however the display is blank since the machine is unable to read the lot number when the Main Power Switch is turned ON with the Front Door...

Page 311: ...rn Output 1 Click Test Mode to display the Test Mode menu 2 Click the desired test pattern key 3 Set up the desired functions and press the Start key 17 14 2 Gradation Pattern Functions To produce a g...

Page 312: ...y level 0 to 255 4036fs3043c0 SINGLE HYPER Gradation Cyan Density 255 Functions To produce a lattice pattern Use Used for checking fine line reproducibility and uneven density A reverse pattern is als...

Page 313: ...YPER has been selected Type the density level 0 to 255 4036fs3045c0 SINGLE HYPER Gradation Density 255 Y C K M Functions To produce a color sample Use Used for checking reproducibility of each of the...

Page 314: ...nting operation in Running Mode Use Use to check the printing operation in Running Mode from each paper source Setting Procedure 1 Call the Service Mode to the screen 2 Click these keys in this order...

Page 315: ...of the machine settings must be made in advance on the Jig software side For details for upgrading the Firmware refer to Firmware upgrade in the Maintenance section See P 64 17 16 1 Internet ISW Set 1...

Page 316: ...o set the Address and the Port Number for the Proxy Server Use To use when accessing the Server via Proxy Server Setting Procedure Server Address Enter the IP Address using the Version 4 method or FQD...

Page 317: ...default setting is OFF ON OFF Functions To set the Address and the Port No of the Proxy Server Use To use when accessing the Server via Proxy Server Setting Procedure Server Address Enter the IP Addr...

Page 318: ...irmware is to be stored Use Setting Procedure 1 Select Password 2 Enter the Password up to 64 characters on the on screen keyboard Functions To register the Address and Directory of the Program Server...

Page 319: ...ing Procedure 18 1 1 Procedure 1 Call the Service Mode to the screen 2 Press the following keys in this order Stop 0 Clear 3 Enhanced Security menu will appear 18 1 2 Exiting Click the Exit 18 2 Enhan...

Page 320: ...le person of KONICA MINOLTA Functions To set and change the Administrator Password Use Use to change the Administrator Password Setting Procedure Enter the Administrator Password 8 digits on the on sc...

Page 321: ...Setting Function Setting Procedure 19 1 1 Procedure 1 Call the Service Mode to the screen 2 Press the following keys in this order Stop 9 3 Billing Setting menu will appear 19 1 2 Exiting Click the E...

Page 322: ...x 14 Foolscap When it exceeds 203 mm in the main scan direction and 330 mm in the sub scan direc tion exceeds 313 mm at FAX scan it is regarded as the Large Size However the size in the main scan dir...

Page 323: ...2006 282 bizhub C250P Adjustment Setting 19 3 2 Coverage Rate Clear Functions To clear the coverage rate Use Use to clear the coverage rate Setting Procedure The default setting is Unset Set Unset Cl...

Page 324: ...ressing the Menu Select key 3 Keep pressing the Menu Select key until the LED turns OFF on the control Panel 4 Check to make sure that the Trouble Reset will be displayed on the control Panel after LE...

Page 325: ...ent must be made in the following case The Bypass Paper Size Unit has been removed 1 Install the gear so that the protrusion of the gear 1 and the mark 3 on the Bypass Guide Rack Gear 2 are aligned in...

Page 326: ...with the tab at the center in a straight line 4 After the Bypass Paper Size Unit base has been mounted check that the lever of the Bypass Paper Size Unit moves smoothly in a manner operatively connect...

Page 327: ...Using the output test pattern check if each color of CMYK is printed in correct pattern If the pattern is not correct any trou bles such as connecting failure in PH Unit of the corresponding color may...

Page 328: ...turn the skew adjustment dial of PH Yellow to the left direction for 5 clicks NOTE Do not execute the skew adjustment of Black PH Unit 8 Close the Front door and select Imaging Process Adjustment Stab...

Page 329: ...21 Mechanical adjustment Field Service Ver 2 0 Mar 2006 288 bizhub C250P Adjustment Setting Blank Page...

Page 330: ...ertical Transport JI 9301 Duplex Unit transport Duplex Unit Right Door JF 9201 Duplex Unit pre registration JC 1301 Tray 3 take up Paper Feed Unit Right Door JG 2001 Vertical Transport JD 1401 Tray 4...

Page 331: ...es of sensors are located in the area near 4 1 Exit Sensor PC2 6 Tray 2 Paper Take Up Sensor PC9 PC 2 Duplex Unit Transport Sensor 1 PC1 DU 7 Tray 3 Vertical Transport Sensor PC117 PC 3 Duplex Unit Tr...

Page 332: ...ed in the area near 4 1 Exit Sensor PC2 5 Tray 2 Vertical Transport Sensor PC8 PC 2 Duplex Unit Transport Sensor 1 PC1 DU 6 Tray 2 Paper Take Up Sensor PC9 PC 3 Duplex Unit Transport Sensor 2 PC2 DU 7...

Page 333: ...rect paper storage Is a foreign object present along the paper path or is the paper path deformed or worn Clean or change the paper path Are the Paper Separator Fingers dirty deformed or worn Clean or...

Page 334: ...the lapse of a given period of time after the Tray 1 Paper Feed Clutch CL2 has been energized Tray 1 Feed section Loop Registration Reversing JAM Rise timing of load for registration is earlier than...

Page 335: ...d when the Main Power Switch is turned ON a door or cover is opened and closed or a misfeed or malfunction is reset The Exit Sensor PC2 is blocked when the Image Transfer Belt Unit is being cleaned Mi...

Page 336: ...has blocked PC8 PC Tray 2 Vertical Transport section Loop Registration Reversing JAM Rise timing of load for registration is earlier than the one for making the loop at front of the Registration Roll...

Page 337: ...fter the lapse of a given period of time after the Bypass Paper Feed Clutch CL5 has been energized Manual Bypass feed section Loop Registration Reversing JAM Rise timing of load for registration is ea...

Page 338: ...ven after the lapse of a given period of time after it has been blocked by the paper LCT Vertical Transport section Loop Registration Reversing JAM Rise timing of load for registration is earlier than...

Page 339: ...ort section Loop Registration Reversing JAM Rise timing of load for registration is earlier than the one for making the loop at front of the Registration Roller at Tray 3 feed Detection of paper left...

Page 340: ...n Loop Registration Reversing JAM Rise timing of load for registration is earlier than the one for making the loop at front of the Registration Roller at Tray 4 feed Detection of paper left in Tray 4...

Page 341: ...PC2 DU is not unblocked even after the lapse of a given period of time after it has been blocked by the paper Detection of paper left in Duplex Transport Section Duplex Unit Transport Sensor 1 PC1 DU...

Page 342: ...ce has been started Duplex Unit Pre registration section Loop Registration Reversing JAM detection Rise timing of load for registration is earlier than the one for making the loop at front of the Regi...

Page 343: ...en after the lapse of a given period of time after the Exit Sensor PC2 has been unblocked by the paper during a switchback sequence Detection of paper left in Exit Section Exit Sensor PC2 is blocked w...

Page 344: ...V or more at density setting during IDC Registration Sensor adjustment The output of Sensor photoreceiver section from the detection point toner pattern on the Image Transfer Belt is 1 0 V or less aft...

Page 345: ...17 A sensor is faulty if its value does not change P 22 Color Shift Adjust failure The color shift amount is greater than the specified range during main scan direction registration correction The co...

Page 346: ...an the surface of the Transfer Belt with a soft cloth if it is dirty 2 Change the Image Transfer Belt Unit if the Transfer Belt is damaged 3 Reinstall or reconnect SE1 or SE2 if it is installed or con...

Page 347: ...ct as necessary 3 Clean the IDC Registration Sensor 1 SE1 or IDC Registration Sensor 2 SE2 window if dirty 4 Clean the contact of the Imaging Unit connector if dirty 5 Check the HV1 connector for prop...

Page 348: ...7 Color PC Drive Sub Sensor PC18 Transport Drive Assy Mechanical Control Board PWB M Step Action 1 Perform the faulty sensor check procedure 2 Check the sensor for which a faulty condition has been ch...

Page 349: ...re See PC 103 PC 203 Service Manual B C0208 Tray 4 Elevator failure B C0209 LCT Elevator Motor malfunction Elevator malfunction See PC 403 Service Manual B C0210 LCT ascent motion failure B C0211 Manu...

Page 350: ...g option Exit Roller pressure retraction failure B C11A2 Finishing option Storage Roller pressure retraction failure B C11A4 Finishing option Exit Motor malfunction B C11B0 Finishing option Stapler Un...

Page 351: ...ains HIGH for a prede termined continuous period of time while the Motor is turning B C2254 Color PC Drum Motor s turning at abnormal timing The Motor Lock signal remains LOW for a prede termined cont...

Page 352: ...onsecutively B C2559 Cyan TCR Sensor adjustment failure TCR Sensor automatic adjustment does not func tion properly failing to adjust to an appropriate value B C255A Magenta TCR Sensor adjustment fail...

Page 353: ...61 New Fusing Unit New Article Release A new installation is not detected when a new Fusing Unit is installed B C3751 Abnormal High Temp Heater The temperatures of the Heating Roller Ther mistor 1 TH1...

Page 354: ...pse of a given period of time after staring the laser out put SOS signal is not detected for a given period of time during printing or IDC sensor adjustment B C4552 Laser malfunction Magenta B C4553 L...

Page 355: ...ler start failure A controller start failure is detected in the control ler interface C CC151 ROM contents error upon startup MSC A fault is detected in a sequence of ROM contents check of the MSC PWB...

Page 356: ...essage and Method parameter failure C CE003 Task error C CE004 Event error C CE005 Memory access error C CE006 Header access error C CE007 DIMM initialize error C CEEE1 MSC undefined malfunction occur...

Page 357: ...UT Compression malfunctions MFP Control Board C CF112 Compress Table OverFlow MFP Control Board C CF113 Compress Table check MFP Control Board C CF121 Expand TIME OUT MFP Control Board C CF122 Expand...

Page 358: ...F462 Overrun error Framing error MFP Control Board C CF472 Parity error Overrun error Framing error MFP Control Board C CF510 Parity error MFP Control Board C CF520 Framing error Communication Error I...

Page 359: ...P Control Board C CF7D4 Touch panel coordinate data Queue MFP Control Board C CF7E4 Direct Key data Queue MFP Control Board C CF802 SIO Sending Port ENG MFP Control Board Engine C CF806 SIO Sending Po...

Page 360: ...utside image input start MFP Control Board C CFA22 Inside image outside output start MFP Control Board C CFA23 Engine Input start MFP Control Board C CFA24 Buffer memory File memory transfer Start MFP...

Page 361: ...52 DMA_A error interruption Error concerning Data transmission Bus or hardware IR Input system MFP Control Board C CFB53 DMA_B error interruption Error concerning Data transmission Bus or hardware ins...

Page 362: ...ter in the System F W MFP Control Board C CFB73 Overflow at DMA_A B image output interface 1 MFP Control Board C CFB74 Underrun at DMA_F ASIC 1 image output interface MFP Control Board C CFB75 Overflo...

Page 363: ...d C CFD06 ASIC10 Timeout Number of DMA under operation and transfer completion line 0 DMA_C MFP Control Board C CFD07 ASIC10 Timeout Number of DMA under operation and transfer completion line 0 DMA_D...

Page 364: ...r completion line 0 DMA_D MFP Control Board C CFE08 ASIC10 Timeout Number of DMA under operation and transfer completion line 0 DMA_E MFP Control Board C CFE09 ASIC10 Timeout Number of DMA under opera...

Page 365: ...CFF09 ASIC10 Timeout Waiting state of DMA band prepara tion register setting DMA_F MFP Control Board C CFF0A ASIC10 Timeout Waiting state of DMA band prepara tion register setting DMA_G MFP Control Bo...

Page 366: ...Parts Tray 2 Lift Up Sensor PC7 PC Tray 2 Lift Up Motor M3 PC Tray 2 Control Board PWB Z PC Step Action 1 Check the M3 PC connector for proper connection and correct as necessary 2 Check the connecto...

Page 367: ...per connection and correct as necessary 2 Change the Right Door Assy Change PWB M Relevant Electrical Parts 1st Image Transfer Pressure Retraction Position Sensor PC6 1st Image Transfer Pressure Retra...

Page 368: ...otor M3 DC Power Supply PU1 Mechanical Control Board PWB M Step Action 1 Check the connector of motor for proper connection and correct as necessary 2 Check the connector of motor for proper drive cou...

Page 369: ...trical Parts Imaging Unit C Imaging Unit M Imaging Unit Y Toner Supply Motor C K M6 Toner Supply Motor Y M M7 Mechanical Control Board PWB M MFP Control Board PWB MFP Step Action 1 Perform image troub...

Page 370: ...sor window on the underside of the Imaging Unit if dirty 3 M7 operation check 4 Reinstall Imaging Unit 5 Change Imaging Unit K 6 Change PWB M 7 Change PWB MFP Relevant Electrical Parts Imaging Unit K...

Page 371: ...K Toner Supply Motor C K M7 Mechanical Control Board PWB M MFP Control Board PWB MFP Step Action 1 Clean or correct each contact of the Imaging Unit if faulty 2 M7 operation check 3 Reinstall Imaging...

Page 372: ...r for proper connection and correct as necessary 2 Check the fan for possible overload and correct as necessary 3 M11 operation check 4 Change PWB M Relevant Electrical Parts Fusing Cooling Fan Motor...

Page 373: ...is secured in position 2 Check the Fusing Unit PWB M for proper connection and correct or change as necessary 3 Reinstall Fusing Unit 4 Change Fusing Unit 5 Change PWB M Relevant Electrical Parts Fus...

Page 374: ...ant Electrical Parts PH Unit PH Interface Board PWB D Mechanical Control Board PWB M Step Action 1 Check the connector for proper connection and correct as necessary 2 Change PH Unit 3 Change PWB D 4...

Page 375: ...Turning at abnormal timing Relevant Electrical Parts MFP Control Board PWB MFP DIMM0 Work0 DIMM1 Work1 Step Action 1 When the error is displayed after the memory check remove and insert the DIMM0 and...

Page 376: ...Parts Cooling Fan Motor 2 M22 Mechanical Control Board PWB M Step Action 1 Check the connector of motor for proper connection and correct as necessary 2 Check the fan for possible overload and correc...

Page 377: ...onnection and correct as necessary 2 Check the fan for possible overload and correct as necessary 3 M9 operation check 4 Change PWB M Relevant Electrical Parts MFP Control Board PWB MFP Step Action 1...

Page 378: ...ansfer error 23 5 88 CD020 Hard disk verify error 23 5 89 CD010 Hard disk unformat Relevant Electrical Parts MFP Control Board PWB MFP Hard Disk Step Action 1 Check the Hard Disk connector for proper...

Page 379: ...ess the following keys Menu Select key 2 The message Data restoration OK to Start appears on the control panel 3 Press the Menu Select key 4 The message Data restoration Now processing appears on the...

Page 380: ...rect as necessary 2 Change PWB MFP 1 Relevant Electrical Parts MFP Control Board PWB MFP Hard Disk Step Action 1 If it occurred after upgrading the Firmware conduct the following setting Tech Rep Mode...

Page 381: ...on PU1 conducting NO Change PU1 3 Is DC24 V being output from PJ5PU1 2 on PU1 NO Change PU1 4 Is DC5 V being input to PJ7PU1 3 on PU1 NO Change PU1 5 Is DC5 V being input to CNPOW 4 on the Control Boa...

Page 382: ...4 V being applied to hookup connector CN12 2 NO Malfunction in Paper Feed Cabinet 2 Is DC24 V being output from CNCST 2 on PWB M NO Check wiring from PWB M to CN12 to Paper Feed Cabinet 3 Is the fuse...

Page 383: ...is produced Standard values Around 400 V A correction is made to make the image lighter when the numeric value is greater A correction is made to make the image darker when the numeric value is smalle...

Page 384: ...reading taken last in 0 01 V increments It should normally be around 4 3 V The output range is 0 V to 5 V Reading taken last means Latest toner density When the Start key is pressed the output value i...

Page 385: ...round 40 and can range from 0 to 255 The value becomes greater as the Transfer Belt Unit has been used more Relevant Components IDC Sensor Transfer Belt Unit ATVC C ATVC M ATVC Y ATVC K ATVC 2nd Shows...

Page 386: ...B Initial Check Items 2 If the printer is responsible for the image problem let the machine produce a test print and determine whether the image problem occurs in a specific 1 color or 4 colors How to...

Page 387: ...eck Item Result Action 1 Image check A white line or black line in sub scan direction is sharp NO Clean the Comb Elec trode by moving the Comb Electrode Cleaning Lever 2 Imaging Unit The surface of th...

Page 388: ...ction Check Item Result Action 1 Image check A white line or black line in sub scan direction is sharp NO Clean the Comb Elec trode by moving the Comb Electrode Cleaning Lever 2 Imaging Unit The surfa...

Page 389: ...is run using an original with high image density 50 or more YES Feed 10 to 20 blank sheets of paper with no originals placed as the IU fails to keep up with a high demand for toner 2 Imaging Unit The...

Page 390: ...Drum is scratched YES Change Imaging Unit 2 Dirty on the outside YES Clean 3 PH Unit The surface of the PH Window is dirty YES Clean with cleaning jig 4 Image Transfer Belt Unit Image Transfer Belt U...

Page 391: ...and low Vg and Vdc YES Go to step 8 5 Low TCR and high Vg and Vdc YES Go to step 13 6 TCR falling within specified range and low Vg and Vdc YES Go to step 8 7 TCR falling within specified range and hi...

Page 392: ...Adjustment D Max Density Service Mode The problem has been eliminated through the adjust of D Max NO Go to next step 18 Image Process Adjustment Stabi lizer Reset Stabi lizer Service Mode After the Re...

Page 393: ...Mode IDC output value is around 4 3 V NO Clean IDC Sensor Check Image Transfer Belt for damage 6 Image Process Adjustment X Rite Calibration Grada tion Adjust Service Mode Conv Value falls within the...

Page 394: ...w TCR and high Vg and Vdc YES Go to step 11 6 TCR falling within specified range and low Vg and Vdc YES Go to step 8 7 TCR falling within specified range and high Vg and Vdc YES Go to step 11 8 Imagin...

Page 395: ...lizer Service Mode After the Reset Stabilizer sequence has been completed run Gradation Adjust NO Go to next step 15 The problem has been eliminated through the checks of steps up to 14 NO Change Imag...

Page 396: ...density section YES See P 350 2 There is void area at the rear side section YES Perform Transfer Adjust of Image Process Adjust ment under Service Mode 3 Imaging Unit The surface of the PC Drum is sc...

Page 397: ...Faulty Images B Troubleshooting Procedure AA AA 4036fs4052c0 Colored spots Step Section Check Item Result Action 1 Imaging Unit Developing bias contact terminal makes good connection NO Clean contact...

Page 398: ...Faulty Images B Troubleshooting Procedure 4036fs4031c0 Blurred image Step Section Check Item Result Action 1 PH Unit The surface of the PH Window is dirty YES Clean with cleaning jig 2 Imaging Unit D...

Page 399: ...oper connection 2 Imaging Unit Coupling of IU drive mechanism is installed properly NO Check and correct drive transmitting coupling Change IU 3 The PC Drum Charge Corona volt age contact or PC Drum g...

Page 400: ...the PH Unit Holder See P 101 4 Toner Cartridge There is any stain or breakage on the Drive section of the Toner Car tridge YES Clean replace the Toner Cartridge 5 Imaging Unit There is any stain damag...

Page 401: ...Fingerprints oil or other foreign matter is evident on the Image Transfer Belt YES Clean with specified sol vent See Maintenance 3 Image Transfer Belt is dirty or scratched YES Clean dirty belt with a...

Page 402: ...Belt is dirty or scratched YES Clean dirty belt with a soft cloth Change Image Transfer Belt Unit if belt is dam aged 3 Cleaning Blade is not effective in removing toner completely YES Clean Cleaning...

Page 403: ...s evident on the Image Transfer Belt YES Clean with specified sol vent See Maintenance 2 Image Transfer Belt is dirty or scratched YES Clean dirty belt with a soft cloth Change Image Transfer Belt Uni...

Page 404: ...nsfer Belt YES Clean with specified sol vent See Maintenance 2 Image Transfer Belt is dirty or scratched YES Clean dirty belt with a soft cloth Change Image Transfer Belt Unit if belt is dam aged 3 Te...

Page 405: ...2nd Image Trans fer Roller Unit 5 IDC Sensor Sensor is dirty YES Clean with blower brush 6 Image Process Adjustment X Rite Calibration Grada tion Adjust Service Mode Conv Value falls within the speci...

Page 406: ...nsfer Roller Unit 5 IDC Sensor Sensor is dirty YES Clean with blower brush 6 Image Process Adjustment X Rite Calibration Grada tion Adjust Service Mode Conv Value falls within the speci fied range as...

Page 407: ...aintenance 4 Image Transfer Belt is dirty or scratched YES Clean dirty belt with a soft cloth Change Image Transfer Belt Unit if belt is damaged 5 Drive coupling to the machine is dirty YES Clean 6 Im...

Page 408: ...rprints oil or other foreign matter is evident on the Transfer Belt YES Clean with specified sol vent See Maintenance 4 Transfer Belt is dirty or scratched YES Clean dirty belt with a soft cloth Chang...

Page 409: ...dent on the Image Transfer Belt YES Clean with specified sol vent See Maintenance 3 Image Transfer Belt is dirty or scratched YES Clean dirty belt with a soft cloth Change Image Transfer Belt Unit if...

Page 410: ...C F C F C F 4036fs4060c0 Offset Poor fusing performance Step Section Check Item Result Action 1 Paper Paper type does not match YES Change the setting 2 Machine Setting Fusing Temperature Service Mod...

Page 411: ...tem Result Action 1 Paper Paper is damp YES Change paper to one just unwrapped from its pack age Install Paper Dehu midifying Heater 2 Paper type does not match YES Change the setting 3 Fusing Unit Fu...

Page 412: ...ns fer Roller Unit 2 Paper path There is foreign matter on paper path YES Remove foreign matter 3 Fusing Unit Fusing Entrance Guide Plate is scratched or dirty YES Clean or change 4 Lower Fusing Rolle...

Page 413: ...he PH Unit Holder See P 101 4 Toner Cartridge There is any stain or breakage on the Drive section of the Toner Car tridge YES Clean replace the Toner Cartridge 5 Imaging Unit There is any stain damage...

Page 414: ...Enter the correct division ID in the printer driver and try re transmitting the job again account code Step Check Result Action 1 The response of Ping sent from the PC to the machine No Go to item 5...

Page 415: ...26 Controller trouble Field Service Ver 2 0 Mar 2006 374 bizhub C250P Troubleshooting Blank Page...

Page 416: ...n 1 IDC Registration Sensor 2 SE2 7 Mechanical Control Board PWB M 2 IDC Registration Sensor 1 SE1 8 Slide Interface Board PWB SIF 3 Control Panel UN201 9 DIMM 0 WORK0 4 High Voltage Unit HV1 10 DIMM...

Page 417: ...er Supply Motor Y M M6 3 Fusing Cooling Fan Motor 2 M11 10 Cooling Fan Motor 2 M22 4 Power Supply Cooling Fan Motor 1 M8 11 Toner Supply Motor C K M7 5 Color Developing Motor M3 12 Color PC Drum Motor...

Page 418: ...itch S5 7 Front Door Switch 2 S4 2 Primary Interlock Switch S2 8 Hard Disk Drive HDD 1 3 PH Unit 9 Main Erase Lamp Y LA4 4 Main Power Switch S1 10 Main Erase Lamp M LA3 5 Total Counter CNT1 11 Main Er...

Page 419: ...PC17 3 Temperature Humidity Sensor SE3 10 Color PC Drive Sub Sensor PC18 4 Registration Roller Sensor PC1 11 Black PC Drive Main Sensor PC15 5 OHP Sensor PC4 12 Black PC Drive Sub Sensor PC16 6 1st I...

Page 420: ...ub C250P Appendix 27 1 2 Tray 1 1 Tray 1 Paper Feed Clutch CL2 4 Tray 1 Paper Size Board PWB I 2 Tray 1 Paper Empty Sensor PC10 5 Tray 1 Paper Near Empty Sensor PC11 3 Tray 1 CD Paper Size Sensor PC9...

Page 421: ...Z PC 4 Bypass Paper Feed Clutch CL5 14 Tray 2 CD Paper Size Sensor 1 PC4 PC 5 Bypass Pick Up Solenoid SL2 15 Tray 2 Set Sensor PC2 PC 6 Tray 2 Vertical Transport Sensor PC8 PC 16 Tray 2 CD Paper Size...

Page 422: ......

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