No. Symptom
Possible Cause Measure
Overload
occurs.
Disconnect all loads, and
restart the UPS.
5
The Mains indicator is
off.
The mains
voltage or
frequency
exceeds the
UPS input
range.
Use a multimeter to check
that the input voltage and
frequency meet specifications.
6
The battery discharge
time is much less than
the standard time.
Batteries are
not fully
charged.
Charge batteries for more than
8 hours when the mains is
normal. Test the discharge
time again.
The battery
performance
deteriorates.
Contact local Huawei technical
support to replace batteries.
7
Abnormal noises or
smell is generated in
the UPS cabinet.
The UPS is
faulty.
Shut down the UPS
immediately and cut off the
input power supply. Contact
local Huawei technical
support.
8
The battery indicator is
blinking yellow. The
buzzer buzzes 1
second and then stops
1 second. The battery
capacity is insufficient.
The UPS is shutting
down.
● The
remaining
battery
capacity is
insufficient.
The UPS is
shutting
down, and
the loads
are
powering
off.
● Parameters
settings of
battery
number or
battery
capacity are
not correct.
● Save load data immediately
and power off critical loads.
● Connect UPS input
terminals to the backup AC
power supply.
● Set parameters of battery
number and battery
capacity correctly.
UPS2000-G- (6 kVA-20 kVA)
User Manual
8 Troubleshooting
Issue 18 (2021-07-16)
Copyright © Huawei Technologies Co., Ltd.
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