8-2
CIC Pro™
2026419-033E
Troubleshooting
Overview
A systematic approach to the diagnosis of problems, as well as a general
understanding of the hardware and software architecture of the CIC Pro center are
essential to ensure successful troubleshooting. GE recommends formal service
training before repairs are attempted. These troubleshooting procedures combined
with training provide the service technician with skills necessary to service and repair
this device, in the event of a malfunction.
Required tools
The following tools and equipment are required to troubleshoot this device:
Standard set of hand tools.
Digital multimeter.
See Gather required equipment and tools on page 11-2.
Tips
WARNING
ACCIDENTAL SPILLS — To avoid electric shock or device
malfunction, liquids must not be allowed to enter the device. If
liquids have entered a device, take it out of service and have it
checked by a service technician before it is used again.
Before starting any detailed troubleshooting, you should always check for the
following conditions:
Verify all cable connections are secure and properly seated.
Verify all components are connected properly.
Verify all devices are properly powered.
Verify the electrical wall outlet is operating properly.
Verify that the UPS, if connected, is working properly.
Verify that there are no errors reported after running the Check Centrals utility.
See Pre-configuration instructions on page 6-2.
Consult the documentation provided with each component of the system for
additional troubleshooting information.
Error messages
NOTE
Alarm messages from the CIC Pro center, monitors, and telemetry transmitters/
transceivers are explained in the operator’s manuals for each device.
Summary of Contents for CIC Pro
Page 12: ...x CIC Pro 2026419 033E ...
Page 13: ...2026419 033E CIC Pro 1 1 1 Introduction ...
Page 27: ...2026419 033E CIC Pro 2 1 2 Equipment overview ...
Page 53: ...2026419 033E CIC Pro 3 1 3 Licensing ...
Page 60: ...3 8 CIC Pro 2026419 033E Licensing ...
Page 61: ...2026419 033E CIC Pro 4 1 4 Service interfaces ...
Page 74: ...4 14 CIC Pro 2026419 033E Service interfaces ...
Page 75: ...2026419 033E CIC Pro 5 1 5 Installation ...
Page 94: ...5 20 CIC Pro 2026419 033E Installation ...
Page 95: ...2026419 033E CIC Pro 6 1 6 Configuration ...
Page 187: ...2026419 033E CIC Pro 7 1 7 Checkout procedures ...
Page 208: ...7 22 CIC Pro 2026419 033E Checkout procedures ...
Page 209: ...2026419 033E CIC Pro 8 1 8 Troubleshooting ...
Page 241: ...2026419 033E CIC Pro 9 1 9 Field replaceable units FRUs ...
Page 243: ...Field replaceable units FRUs 2026419 033E CIC Pro 9 3 Hard drive Flash drive ...
Page 244: ...9 4 CIC Pro 2026419 033E Field replaceable units FRUs Rack mount ...
Page 245: ...Field replaceable units FRUs 2026419 033E CIC Pro 9 5 Mounting options ...
Page 265: ...2026419 033E CIC Pro 10 1 10 Preventive maintenance ...
Page 279: ...2026419 033E CIC Pro 11 1 11 Reload software ...
Page 288: ...11 10 CIC Pro 2026419 033E Reload software ...
Page 289: ...2026419 033E CIC Pro 12 1 12 Upgrade software ...
Page 298: ...12 10 CIC Pro 2026419 033E Upgrade software ...
Page 299: ...2026419 033E CIC Pro A 1 A Electromagnetic compatibility ...
Page 305: ...2026419 033E CIC Pro B 1 B Backup and restore backed up data modules ...
Page 309: ...Device compatibility 2026419 033E CIC Pro C 1 C Device compatibility ...
Page 312: ...C 4 CIC Pro 2026419 033E Device compatibility ...
Page 313: ......