Troubleshooting
2026419-033E
CIC Pro™
8-7
Need to find out current system settings
related to NO-COMM, Force Age, multi-
patient viewer Audio, ADU alarm Audio
See Display current system settings on
page 8-14.
Unable to access ADT information
More than one ADT system on the Network
See Admit Request Info button on page 8-
15.
Experiencing waveform dropout
RF or Network connectivity issues
See Display waveform indicators on page 8-
15.
Improper age selection criteria
For neonatal patients Age selection is
mandatory
See Require age selection for admit on
page 8-16.
Unable to activate licenses
USB stick is not NTFS-formatted
USB stick does not contain the
required licenses
Serial number of the device and the
serial number in the Licensing file do
not match
The proper license activation process
is not being followed
See Licensing issues on page 8-16.
Need to remove a license key
See Remove an activated license on page
8-19.
Need to download log files for the last 60
days
See Download log files on page 8-20.
Need to download log files up to 60 days
including current day
See Access current log files on page 8-21.
Need to access application logs
See Application logs on page 8-23.
Need to access operating system event logs
See Operating system event logs on page
8-24.
Need to access operating system Dr.
Watson log
See Operating system Dr. Watson log on
page 8-25.
Need to view Webmin action log
See Webmin action log on page 8-25.
Unable to access PDF file
Microsoft security restrictions with the Win
XP OS Service pack
See PDF file access from MUSE on page 8-
19.
Need to access device driver information
See Device driver information on page 8-26.
Need to access network information
See Network information on page 8-26.
Need to access operating system runtime
statistics
See Operating system runtime statistics on
page 8-27.
Need to access operating system service
process information
See Operating system service process
information on page 8-28.
Need to access process information
See Process information on page 8-28.
Need to access time zone information
See Time zone information on page 8-29.
Need to view SMART drive status
See SMART drive status on page 8-29.
Need to perform safe shutdown
See Perform safe shutdown of the CIC Pro
center on page 8-31.
Need to perform safe restart
See Perform safe restart of the CIC Pro
center on page 8-30.
Message/Symptom/Issue
Probable cause
Recommended action
Summary of Contents for CIC Pro
Page 12: ...x CIC Pro 2026419 033E ...
Page 13: ...2026419 033E CIC Pro 1 1 1 Introduction ...
Page 27: ...2026419 033E CIC Pro 2 1 2 Equipment overview ...
Page 53: ...2026419 033E CIC Pro 3 1 3 Licensing ...
Page 60: ...3 8 CIC Pro 2026419 033E Licensing ...
Page 61: ...2026419 033E CIC Pro 4 1 4 Service interfaces ...
Page 74: ...4 14 CIC Pro 2026419 033E Service interfaces ...
Page 75: ...2026419 033E CIC Pro 5 1 5 Installation ...
Page 94: ...5 20 CIC Pro 2026419 033E Installation ...
Page 95: ...2026419 033E CIC Pro 6 1 6 Configuration ...
Page 187: ...2026419 033E CIC Pro 7 1 7 Checkout procedures ...
Page 208: ...7 22 CIC Pro 2026419 033E Checkout procedures ...
Page 209: ...2026419 033E CIC Pro 8 1 8 Troubleshooting ...
Page 241: ...2026419 033E CIC Pro 9 1 9 Field replaceable units FRUs ...
Page 243: ...Field replaceable units FRUs 2026419 033E CIC Pro 9 3 Hard drive Flash drive ...
Page 244: ...9 4 CIC Pro 2026419 033E Field replaceable units FRUs Rack mount ...
Page 245: ...Field replaceable units FRUs 2026419 033E CIC Pro 9 5 Mounting options ...
Page 265: ...2026419 033E CIC Pro 10 1 10 Preventive maintenance ...
Page 279: ...2026419 033E CIC Pro 11 1 11 Reload software ...
Page 288: ...11 10 CIC Pro 2026419 033E Reload software ...
Page 289: ...2026419 033E CIC Pro 12 1 12 Upgrade software ...
Page 298: ...12 10 CIC Pro 2026419 033E Upgrade software ...
Page 299: ...2026419 033E CIC Pro A 1 A Electromagnetic compatibility ...
Page 305: ...2026419 033E CIC Pro B 1 B Backup and restore backed up data modules ...
Page 309: ...Device compatibility 2026419 033E CIC Pro C 1 C Device compatibility ...
Page 312: ...C 4 CIC Pro 2026419 033E Device compatibility ...
Page 313: ......