Fujitsu Primergy RX300 S4, User Manual

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PRIMERGY RX300 S4 User's Guide
8.2 Troubleshooting
This section explains the resolutions when the server is not running properly or when
error messages are displayed.
For each situation, refer to the following.
• Hardware problems. "8.2.1 Hardware Troubleshooting" (p.213)
• Error messages. "8.2.2 Error Messages" (p.216)
• Software problems. "8.2.3 Software Troubleshooting" (p.222)
If the problem is not resolved after performing the following troubleshooting, contact an office listed in
the "Contact Information" of the "Start Guide".
When contacting an office listed in the "Contact Information" of the "Start Guide", refer to "8.8.1
Contacting Maintenance Support" ( p.242) and collect the required information.
Information for PRIMERGY
For the latest information on PRIMERGY, update modules, drivers and the software, refer to the Fujitsu
PRIMERGY website.
http://www.fujitsu.com/global/services/computing/server/ia/driver/
Regarding BIOS and firmware, contact to Fujitsu Support Office. Refer to the following website.
http://www.fujitsu.com/global/contact/computing/PRMRGY_index.html
8.2.1 Hardware Troubleshooting
This section explains hardware related troubleshooting. If the server does not operate properly or if a
failure is suspected, check the following.
For optional devices, refer to the optional device manual.
Server
The server does not power on, or the power LED on the front of the server
does not light up.
Check to see whether the power cable is properly connected to the outlet.
For instructions on connecting the power cable, refer to "Start Guide".
An error message is displayed.
Refer to "8.2.2 Error Messages" ( p.216).
When an expansion card is added, other expansion cards or onboard
devices are not recognized.
Reinstall the drivers for the expansion cards or onboard devices that are not recognized.