Image Quality Problems
327
P
rob
le
m Solving
Printed toner
smudges when
rubbed with your
finger.
Toner is not
fused to the
paper.
The paper is
dirtied with toner.
The paper is damp.
Replace with paper from a new ream.
Refer to "Loading Paper" (P.162).
The paper in use is
unsuitable.
Load suitable paper.
Refer to "Loading Paper" (P.162).
The entire paper
area is printed
black.
The drum cartridge is
depleted or damaged.
Replace with a new drum cartridge.
Refer to "Replacing Drum Cartridge R1 (for
customers having a spot maintenance contract)"
(P.291), or "Replacing Drum Cartridge R2/R3/
R4 (for customers having a spot maintenance
contract)" (P.294).
A probable cause is a high-
voltage power supply
malfunction.
Contact our Customer Support Center.
Nothing is
printed.
Two or more sheets of
paper are being fed
simultaneously (double-
feed).
Fan the paper well and load it again.
Refer to "Loading Paper" (P.162).
There is no toner left in the
toner cartridge.
Replace with a new toner cartridge.
Refer to "Replacing Toner Cartridges" (P.287).
A probable cause is a high-
voltage power supply
malfunction.
Contact our Customer Support Center.
White areas or
white or colored
stripes appear.
The paper is damp.
Replace with paper from a new ream.
Refer to "Loading Paper" (P.162).
The paper in use is
unsuitable.
Load suitable paper.
Refer to "Loading Paper" (P.162).
Symptoms
Check
Remedy