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Develop ineo 4000P, User Manual

Looking for a comprehensive user manual for your Develop ineo 4000P printer? Discover our easy-to-use manual, available for free download at manualshive.com. Get step-by-step instructions, troubleshooting tips, and essential features to maximize the performance of your product.

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User's Guide 

 

- 196 - 

Action

 

Yes

 

No

 

Step 1

 

1.  Check if there is packing material left on the imaging unit. 

a.  Remove the toner cartridge, and then the imaging unit. 

b.  Check if the packing material is properly removed from the imaging unit. 

Warning—Potential Damage:

 Do not expose the imaging unit to direct 

light for more than 10 minutes. Extended exposure to light may cause 

print quality problems. 

c.  Reinstall the imaging unit, and then the cartridge. 

2.  Resend the print job. 

  

Is the printer still printing blank pages? 

Go to step 2. 

The problem 

is solved.   

Step 2

 

1.  Redistribute the toner in the imaging unit. 

a.  Remove the toner cartridge, and then the imaging unit. 

b.  Firmly shake the imaging unit. 

Warning—Potential Damage:

 Do not expose the imaging unit to direct 

light for more than 10 minutes. Extended exposure to light may cause 

print quality problems. 

c.  Reinstall the imaging unit, and then the cartridge. 

2.  Resend the print job. 

  

Is the printer still printing blank pages? 

Go to step 3. 

The problem 

is solved. 

Step 3

 

Replace the imaging unit, and then resend the print job. 

  

Is the printer still printing blank pages? 

Contact 

technical 

support

. 

The problem 

is solved. 

   

Summary of Contents for ineo 4000P

Page 1: ...User s Guide ineo 4000P 4700P ...

Page 2: ...4 Installing the printer driver 24 Networking 25 Preparing to set up the printer on an Ethernet network 25 Installing the printer on an Ethernet network 25 Preparing to set up the printer on a wireless network 28 Connecting the printer to a wireless network using the Wi Fi Protected Setup 29 Connecting the printer to a wireless network using the Embedded Web Server 30 Verifying printer setup 30 4 ...

Page 3: ...nformation pages 57 Canceling a print job 58 Managing the printer 59 Finding advanced networking and administrator information 59 Checking the virtual display 59 Configuring supply notifications from the Embedded Web Server 59 Modifying confidential print settings 60 Copying printer settings to other printers 61 Creating a printer control panel PIN 61 Printing a menu settings page 62 Printing a ne...

Page 4: ...75 Supported paper sizes types and weights 75 Supported paper sizes 75 Supported paper types and weights 77 6 Understanding the printer menus 79 Menus list 79 Paper menu 80 Default Source menu 80 Paper Size Type menu 81 Configure MP menu 84 Substitute Size menu 84 Paper Texture menu 85 Paper Weight menu 87 Paper Loading menu 89 Custom Types menu 90 Universal Setup menu 91 Reports menu 92 Reports m...

Page 5: ...Settings 106 Flash Drive For ineo 4700P only 112 Print Settings 114 7 Saving the environment 130 Saving paper and toner 130 Using recycled paper 130 Conserving supplies 130 8 Maintaining the printer 131 Cleaning the printer 131 Cleaning the printer 131 Ordering parts and supplies 131 Using genuine Printer Manufacturer parts and supplies 131 Ordering toner cartridges 132 Ordering an imaging unit 13...

Page 6: ...am clear manual feeder 25y xx 150 10 Troubleshooting 152 Understanding the printer messages 152 Cartridge imaging unit mismatch 41 xy 152 Cartridge low 88 xy 152 Cartridge nearly low 88 xy 152 Cartridge very low x estimated pages remain 88 xy 152 Change paper source to custom type name load orientation 152 Change paper source to custom string load paper orientation 153 Change paper source to paper...

Page 7: ...with paper size paper orientation 157 Load paper source with paper type paper size paper orientation 157 Load manual feeder with custom type name paper orientation 157 Load manual feeder with custom string paper orientation 157 Load manual feeder with paper size paper orientation 158 Load manual feeder with paper type paper size paper orientation 158 Maintenance kit low 80 xy 158 Maintenance kit n...

Page 8: ...error 54 162 Standard USB port disabled 56 162 Too many flash options installed 58 163 Too many trays attached 58 163 Unformatted flash detected 53 163 Unsupported option in slot x 55 163 Weblink server not set up Contact system administrator 163 Solving printer problems 164 Basic printer problems 164 Option problems 167 Paper feed problems 170 Solving print problems 172 Printing problems 172 Prin...

Page 9: ...oduct disposal 213 ENERGY STAR 214 What is an ENERGY STAR product 214 Temperature information 214 Power consumption 214 Product power consumption 214 Sleep Mode 215 Hibernate Mode 215 Off mode 216 Total energy usage 216 ...

Page 10: ...fore moving it If an optional tray is installed then remove it from the printer To remove the optional tray slide the latch on the right side of the tray toward the front of the tray until it clicks into place Use the handholds located on both sides of the printer to lift it Make sure your fingers are not under the printer when you set it down Before setting up the printer make sure there is adequ...

Page 11: ...fer service or repairs other than those described in the user documentation to a service representative CAUTION SHOCK HAZARD To avoid the risk of electrical shock when cleaning the exterior of the printer unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding CAUTION POTENTIAL INJURY To reduce the risk of equipment instability load each tray s...

Page 12: ...wer cord supplied in the package If a power cord is not supplied use only the power cord and plug that are specified in the user documentation Failure to use this cord could result in a fire or electrical shock Use the power cord supplied in the package only with this printer NEVER use it for another product Failure to observe this precaution could result in a fire or electrical shock Use only a p...

Page 13: ...it may cause personal injury Certain areas inside the printer may become very hot and cause burns When checking the inside of the printer for malfunctions such as media jams do not touch the locations around the fusing unit etc labeled Caution HOT Do not obstruct the printer s ventilation grilles Heat could accumulate inside the printer resulting in a fire or malfunction Do not use flammable spray...

Page 14: ...Guide The guides are available on the Printer Driver and Documentations CD Instructions for Connecting the printer to an Ethernet network Troubleshooting printer connection problems Networking Guide Insert the Printer Driver and Documentations CD and then click Documentation on the CD menu On the left navigation pane click User s Guide and other publications and then click Networking Guide The lat...

Page 15: ... Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard Provide a flat sturdy and stable surface Keep the printer Clean dry and free of dust Away from stray staples and paper clips Away from the direct airflow of air conditioners heaters or ventilators Free from direct sunlight and humidity extremes Observe the recommended temp...

Page 16: ...User s Guide 16 1 Right side 110 mm 4 33 in 2 Front 305 mm 12 in 3 Left side 65 mm 2 56 in 4 Rear 100 mm 3 94 in 5 Top 305 mm 12 in ...

Page 17: ... other devices attached to the printer then turn them off as well and unplug any cables going into the printer Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any controller board electronic components or connectors Available internal options DDR3 DIMM Flash memory Fonts Firmware Forms Bar...

Page 18: ...f as well and unplug any cables going into the printer Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any controller board electronic components or connectors 1 Access the controller board See Accessing the controller board 2 Unpack the optional card Warning Potential Damage Avoid touchin...

Page 19: ... to the card and the controller board Note The entire length of the connector on the card must touch and be flushed against the controller board 5 Close the controller board access door Note When the printer software and any hardware options are installed you may need to manually add the options in the printer driver to make them available for print jobs ...

Page 20: ...g into the printer Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch something metal on the printer before touching any controller board electronic components or connectors An optional memory card can be purchased separately and attached to the controller board 1 Access the controller board See Accessing the controller board 2 Unpack the...

Page 21: ...rward into the controller board wall until it clicks into place 5 Close the controller board access door Note When the printer software and any hardware options are installed you may need to manually add the options in the printer driver to make them available for print jobs ...

Page 22: ... electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer using the power switch and then unplug the power cord from the electrical outlet 2 Unpack the tray and then remove all packing materials 3 Pull the tray completely out of the base 4 Remove any packing material from...

Page 23: ...utlet and then turn on the printer Note When the printer software and any hardware options are installed you may need to manually add the options in the printer driver to make them available for print jobs To uninstall the optional trays slide the latch on the right side of the printer toward the front of the printer until it clicks into place and then remove stacked trays one at a time from the t...

Page 24: ...der and the Mac folder Mac OS X v10 3 v10 4 double click LP4700 1Series_103104 pkg Mac OS X v10 5 in the english other folder double click LP4700 1Series_105 pkg Mac OS X v10 6 v10 7 v10 8 in the english other folder double click LP4700 1Series_106 pkg 3 The installer for the printer driver starts up Note For OS X 10 6 10 7 10 8 the driver folder varies depending on the paper size Select the appro...

Page 25: ...network organize the following information before you begin Note If your network automatically assigns IP addresses to computers and printers continue on to installing the printer A valid unique IP address for the printer to use on the network The network gateway The network mask A nickname for the printer optional Note A printer nickname can make it easier for you to identify your printer on the ...

Page 26: ...acintosh b Double click the CD icon on the desktop the Drivers folder and the Mac folder Mac OS X v10 3 v10 4 double click LP4700 1Series_103104 pkg Mac OS X v10 5 in the english other folder double click LP4700 1Series_105 pkg Mac OS X v10 6 v10 7 v10 8 in the english other folder double click LP4700 1Series_106 pkg c The installer for the printer driver starts up Note For OS X 10 6 10 7 10 8 the...

Page 27: ...r the Printer name Description and Location Forward 6 From the left pane of the dialog box select the port for the machine to be installed 7 Click Forward 8 Select Provide PPD file 9 Click the folder icon 10 Select the PPD file 11 Click Open Forward Apply Adding the Printer on the CUPS Administration Web page 1 Connect the machine to a computer or the network 2 Start up the Web browser 3 Enter the...

Page 28: ...ucture or ad hoc Channel for ad hoc networks The channel defaults to automatic for infrastructure networks Some ad hoc networks will also require the automatic setting Check with your system support person if you are not sure which channel to select Security Method There are three basic options for Security Method WEP key If your network uses more than one WEP key then enter up to four in the prov...

Page 29: ... wireless router is Wi Fi Protected Setup WPS certified or WPS compatible For more information see the documentation that came with your access point A wireless network adapter is installed in your printer and is working properly For more information see the instruction sheet that came with the wireless network adapter Using the Push Button Configuration Method 1 Depending on your printer model na...

Page 30: ...orrect SSID 4 Click Submit 5 Turn off the printer and then disconnect the Ethernet cable Then wait for at least five seconds and then turn the printer back on 6 To verify if your printer is connected to the network print a network setup page Then in the Network Card x section see if the status is Connected For more information see the Verifying printer setup section of the User s Guide Verifying p...

Page 31: ...the risk of equipment instability load each tray separately Keep all other trays closed until needed ineo 4000P 1 Printer control panel 2 Paper stop 3 Standard bin 4 Front door release button 5 Controller board access door 6 100 sheet multipurpose feeder 7 Standard 250 sheet tray 8 Optional 250 or 550 sheet trays 9 Front door ...

Page 32: ... control panel 2 Paper stop 3 Standard bin 4 Front door release button 5 Controller board access door 6 100 sheet multipurpose feeder 7 Standard 550 sheet tray 8 Optional 250 or 550 sheet trays 9 Front door Using the printer control panel ...

Page 33: ...de A hard reset or a long press of the Sleep button wakes the printer from Hibernate mode Pressing any hard button Opening a tray or the front door Sending a print job from the computer Performing a power on reset using the main power switch Attaching a device in the USB port 8 USB port Connect a flash drive to the printer Notes Only the front USB port supports flash drives ineo 4700P Only 9 Stop ...

Page 34: ...The printer requires user intervention Sleep button light color and its corresponding printer status Sleep button light Printer status Off The printer is idle or in Ready state Solid amber The printer is in Sleep mode Blinking amber The printer is waking from or entering Hibernate mode Blinking amber for 0 1 second then goes completely off for 1 9 seconds in pulsing pattern The printer is in Hiber...

Page 35: ...h Turn on or turn off the printer 5 Printer power cord socket Connect the printer to an electrical outlet 6 Security slot Attach a lock that will secure the printer in place Accessing the controller board CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the pow...

Page 36: ...ocate the appropriate connector Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any controller board electronic components or connectors 1 Memory card connector 2 Option card connector ...

Page 37: ... defined setting that lets you print on paper sizes that are not preset in the printer menus Notes The smallest Universal paper size is 76 2 x 127 mm 3 x 5 inches and is supported only from the multipurpose feeder The largest Universal paper size is 215 9 x 355 6 mm 8 5 x 14 inches and is supported from all paper sources 1 From the printer control panel navigate to Settings Paper Menu Universal Se...

Page 38: ...o another location ineo 4000P Loading trays CAUTION POTENTIAL INJURY To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed 1 Pull the tray completely out Note Do not remove trays while a job prints or while Busy appears on the printer display Doing so may cause a jam ...

Page 39: ...User s Guide 39 2 Squeeze and then slide the width guide tab to the correct position for the size of the paper you are loading ...

Page 40: ...commodate their length When loading legal size paper the length guide extends beyond the base leaving the paper exposed to dust To protect the paper from dust you can purchase a dust cover separately If you are loading A6 size paper in the standard tray then squeeze and slide the length guide tab toward the center of the tray to the A6 size position Make sure the width and length guides are aligne...

Page 41: ...ximum fill indicator located on the side of the width guide Notes Load with the printable side facedown when using recycled or preprinted paper Load prepunched paper with the holes on the top edge toward the front of the tray Load letterhead facedown with the top edge of the sheet toward the front of the tray For two sided printing load letterhead faceup with the bottom edge of the sheet toward th...

Page 42: ...using Printer Settings depending on your operating system Set the correct paper size and type to avoid paper jams and print quality problems ineo 4700P Loading trays CAUTION POTENTIAL INJURY To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed 1 Pull the tray completely out Note Do not remove trays while a job prints or while Busy appears o...

Page 43: ...ize of the paper you are loading 3 Unlock the length guide Squeeze and then slide the length guide tab to the correct position for the size of the paper you are loading Notes For some paper sizes like letter legal and A4 squeeze and slide the length guide tab backward to accommodate their length ...

Page 44: ...you are loading A6 size paper in the standard tray then squeeze and then slide the length guide tab toward the center of the tray to the A6 size position Make sure the width and length guides are aligned with the paper size indicators on the bottom of the tray 4 Flex the sheets back and forth to loosen them and then fan them Do not fold or crease the paper Straighten the edges on a level surface ...

Page 45: ... the holes on the top edge toward the front of the tray Load letterhead facedown with the top edge of the sheet toward the front of the tray For two sided printing load letterhead faceup with the bottom edge of the sheet toward the front of the tray Make sure the paper is below the maximum paper fill indicator located on the side of the width guide ...

Page 46: ...Insert the tray 7 From the printer control panel set the paper size and type in the Paper menu to match the paper loaded in the tray Note Set the correct paper size and type to avoid paper jams and print quality problems ...

Page 47: ...izes and types or specialty media such as card stock transparencies paper labels and envelopes You can also use it for single page print jobs on letterhead 1 Open the multipurpose feeder a Pull the multipurpose feeder extender b Pull the extender gently so that the multipurpose feeder is fully extended and open ...

Page 48: ... Do not fold or crease the paper Straighten the edges on a level surface Hold transparencies by the edges Flex the stack of transparencies back and forth to loosen them and then fan them Straighten the edges on a level surface Note Avoid touching the printable side of the transparencies Be careful not to scratch them Flex the stack of envelopes back and forth to loosen them and then fan them Strai...

Page 49: ...ms Load paper transparencies and card stock with the recommended printable side faceup and the top edge entering the printer first For more information on loading transparencies see the packaging that the transparencies came in Load letterhead faceup with the top edge entering the printer first For two sided duplex printing load letterhead facedown with the bottom edge entering the printer first ...

Page 50: ... as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings Paper Menu 3 Change the paper size and type settings for the trays you are linking To link trays make sure the paper size and type for the tray match that of the other tray To unlink trays make sure the paper size or type ...

Page 51: ...r control panel 1 From the printer control panel navigate to Settings Paper Menu Custom Names 2 Select a custom name and then type a new custom paper type name 3 Press 4 Press Custom Types and then verify if the new custom paper type name has replaced the custom name Assigning a custom paper type Using the Embedded Web Server 1 Open a Web browser and then type the printer IP address in the address...

Page 52: ...int b Click Properties Preferences Options or Setup c Adjust the settings if necessary d Click OK Print For Macintosh users a Customize the settings in the Page Setup dialog if necessary 1 With a document open choose File Page Setup 2 Choose a paper size or create a custom size to match the paper loaded 3 Click OK b Customize the settings in the Page Setup dialog if necessary 1 With a document ope...

Page 53: ...le it to load the Web page correctly 2 Click Settings Print Settings Quality Menu Toner Darkness 3 Adjust the toner darkness and then click Submit Using the printer control panel 1 From the printer control panel navigate to Settings Print Settings Quality Menu Toner Darkness 2 Adjust the toner darkness and then press Printing from a flash drive For ineo 4700P only Printing from a flash drive Notes...

Page 54: ...nter ignores the flash drive If you insert the flash drive while the printer is processing other print jobs then Busy appears After these print jobs are processed you may need to view the held jobs list to print documents from the flash drive Warning Potential Damage Do not touch the printer or the flash drive in the area shown while actively printing reading or writing from the memory device Loss...

Page 55: ...upported flash drives and file types Flash drive File type Notes Hi speed USB flash drives must support the full speed standard Low speed USB devices are not supported USB flash drives must support the File Allocation Table FAT system Devices formatted with New Technology File System NTFS or any other file system are not supported Documents pdf Version 1 7 or earlier xps html Images dcx gif JPEG o...

Page 56: ...ing copies It lets you examine if the first copy is satisfactory Note The print job is automatically deleted from the printer memory once all copies are printed Notes Confidential Verify Reserve and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs You can set the printer to store print jobs in the printer memory until you start the print job fro...

Page 57: ...2 From the print options or Copies Pages pop up menu choose Job Routing 3 Select the print job type Confidential Repeat Reserve or Verify and then assign a user name For a confidential print job also enter a four digit PIN 4 Click OK or Print 5 From the printer control panel release the print job For confidential print jobs navigate to Held jobs select your user name Confidential Jobs enter the PI...

Page 58: ...uter For Windows users 1 Open the printers folder a Click or click Start and then click Run b In the Start Search or Run dialog type control printers c Press Enter or click OK 2 Double click the printer icon 3 Select the print job you want to cancel 4 Click Delete For Macintosh users 1 From the Apple Menu navigate to either of the following System Preferences Print Scan select a printer Open Print...

Page 59: ...g supply notifications from the Embedded Web Server You can determine how you would like to be notified when supplies run nearly low low very low or reach their end of life by setting the selectable alerts Notes Selectable alerts can be set on the toner cartridge imaging unit and maintenance kit All selectable alerts can be set for nearly low low and very low supply conditions Not all selectable a...

Page 60: ... of the supply when supply notification is enabled 2 The printer stops when some supplies become empty to prevent damage 4 Click Submit Modifying confidential print settings Note This feature is available only in network printers or printers connected to print servers 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address in the TCP IP sect...

Page 61: ...inter Settings Creating a printer control panel PIN The Panel PIN Protect menu lets you restrict access to the menus from the printer control panel To restrict access to the menus create a Personal Identification Number PIN and then assign the PIN to each menu 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address in the TCP IP section in t...

Page 62: ... and save it Printing a network setup page If the printer is attached to a network then print a network setup page to verify the network connection This page also provides important information that aids network printing configuration 1 From the printer control panel navigate to Settings Reports Network Setup Page Note If an optional internal print server is installed then Print Network x Setup Pa...

Page 63: ...o Mode to quickly select one or more ways to reduce your printer s environmental impact 1 From the printer control panel navigate to Settings Settings General Settings Eco Mode select the setting you want Use To Off Use the factory default settings for all settings associated with Eco Mode This setting supports the performance specifications for your printer Energy Reduce energy use especially whe...

Page 64: ...e To save energy decrease the number of minutes before the printer enters Sleep mode Select from 1 to 120 The factory default setting is 30 minutes Note The printer still accepts print jobs when in Sleep mode Using the Embedded Web Server 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address in the TCP IP section in the Network Ports menu ...

Page 65: ...ion see Using Schedule Power Modes If the printer is in Hibernate mode the Embedded Web Server is disabled Using the Embedded Web Server 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If your ar...

Page 66: ... IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings General Settings Timeouts 3 From the Hibernate Timeout menu select the number of hours days weeks or months you want for the printer to wait before it goes into a reduced power state 4 Click Submit Using...

Page 67: ...ettings If you want to keep a list of the current menu settings for reference then print a menu settings page before restoring the factory default settings For more information see Printing a menu settings page If you want a more comprehensive method of restoring the printer factory default settings then perform the Wipe All Settings option For more information see Erasing non volatile memory Warn...

Page 68: ...random access memory RAM to temporarily buffer user data during simple print jobs Non volatile memory Your printer may use two forms of non volatile memory EEPROM and NAND flash memory Both types are used to store operating system device settings and network information Erase the content of any installed printer memory in the following circumstances The printer is being decommissioned The printer ...

Page 69: ...e printer on Release the buttons only when the screen with the progress bar appears The printer performs a power on sequence and then the Configuration menu appears When the printer is fully turned on a list of functions appears on the printer display 3 Press the up or down arrow button until Wipe All Settings appears The printer will restart several times during this process Note Wipe All Setting...

Page 70: ...ith chemicals that may contaminate the printer Preprinting introduces semi liquid and volatile components into the printer Use grain short card stock when possible Tips on using envelopes Print samples on the envelopes being considered for use before buying large quantities Use envelopes designed specifically for laser printers Check with the manufacturer or vendor to ensure that the envelopes can...

Page 71: ...ot use labels with slick backing material Use full label sheets Partial sheets may cause labels to peel off during printing resulting in a jam Partial sheets also contaminate the printer and the cartridge with adhesive and could void the printer and toner cartridge warranties Do not use labels with exposed adhesive Do not print within 1 mm 0 04 inch of the edge of the label of the perforations or ...

Page 72: ...cies flex fan and straighten the stack to prevent sheets from sticking together Paper guidelines Selecting the correct paper or specialty media reduces printing problems For the best print quality try a sample of the paper or specialty media before buying large quantities Paper characteristics The following paper characteristics affect print quality and reliability Consider these characteristics w...

Page 73: ...n its original wrapper in the same environment as the printer for 24 48 hours before printing Extend the time to several days if the storage or transportation environment is very different from the printer environment Thick paper may also require a longer conditioning period Grain direction Grain refers to the alignment of the paper fibers in a sheet of paper Grain is either grain long running the...

Page 74: ...aper that has been cut or trimmed by hand Do not mix paper sizes types or weights in the same tray mixing results in jams Do not use coated papers unless they are specifically designed for electrophotographic printing Selecting preprinted forms and letterhead Use these guidelines when selecting preprinted forms and letterhead Use grain long for 60 to 90 g m 2 16 to 24 lb weight paper Use only form...

Page 75: ...thing on top of individual paper packages Take paper out of the carton or wrapper only when you are ready to load it in the printer The carton and wrapper help keep the paper clean dry and flat Supported paper sizes types and weights Supported paper sizes Note For an unlisted paper size select the closest larger listed size For information on card stock and labels see the Card Stock Label Guide Pa...

Page 76: ...6 x 330 mm 8 5 x 13 in Statement 140 x 216 mm 5 5 x 8 5 in X Universal 2 76 2 x 127 mm 3 x 5 in up to 216 x 356 mm 8 5 x 14 in 7 3 4 Envelope Monarch 98 x 191 mm 3 9 x 7 5 in X X X 9 Envelope 98 x 225 mm 3 9 x 8 9 in X X X 10 Envelope 105 x 241 mm 4 1 x 9 5 in X X X DL Envelope 110 x 220 mm 4 3 x 8 7 in X X X C5 Envelope 162 x 229 mm 6 4 x 9 in X X X B5 Envelope 176 x 250 mm 6 9 x 9 8 in X X X ...

Page 77: ...3 in Universal is only supported in duplex mode if the width is at least 210 mm 8 3 in and length is at least 279 mm 11 in The smallest supported Universal size is only supported in the multipurpose feeder 3 Only long edge feeding is non supported Supported paper types and weights The standard tray supports 60 120 g m 2 16 32 lb paper weights The optional tray supports 60 120 g m 2 16 32 lb paper ...

Page 78: ... Paper 2 Rough Cotton X X X 1 One sided paper labels designed for laser printers are supported for occasional use It is recommended to print 20 or fewer pages of paper labels per month Vinyl pharmacy and two sided labels are not supported 2 Bond and Heavy Paper are supported in duplex mode up to 90 g m 2 24 lb paper weight ...

Page 79: ...Setup Page 1 Print Fonts Asset Report Active NIC Standard Network 2 Reports Network Card TCP IP IPv6 Wireless AppleTalk Standard USB SMTP Setup Security Settings Confidential Print Security Audit Log Set Date and Time General Settings Flash Drive Menu 3 Print Settings 1 Depending on the printer setup this menu item appears as Network Setup Page 2 Depending on the printer setup this menu item appea...

Page 80: ...nt jobs Notes Tray 1 standard tray is the factory default setting From the Paper menu set Configure MP to Cassette for MP Feeder to appear as a menu setting If two trays contain paper of the same size and type and the trays have the same settings then the trays are automatically linked When one tray is empty the print job continues using the linked tray ...

Page 81: ...is empty the print job continues using the linked tray The A6 paper size is supported only in Tray 1 and the multipurpose feeder Tray x Type Plain Paper Transparency Recycled Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough Cotton Custom Type x Specify the type of paper loaded in each tray Notes Plain Paper is the factory default setting for Tray 1 Custom Type x is the...

Page 82: ... MP to Cassette for MP Feeder Size to appear as a menu The multipurpose feeder does not automatically detect paper size Make sure to set the paper size value MP Feeder Type Plain Paper Card Stock Transparency Recycled Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough Cotton Custom Type x Specify the type of paper loaded in the multipurpose feeder...

Page 83: ...nd Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough Cotton Custom Type x Specify the paper type being manually loaded Notes Plain Paper is the factory default setting From the Paper menu set Configure MP to Manual for Manual Paper Type to appear as a menu Manual Envelope Size 7 3 4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the envel...

Page 84: ...setting Cassette configures the multipurpose feeder as the automatic paper source Manual sets the multipurpose feeder only for manual feed print jobs First configures the multipurpose feeder as the primary paper source Substitute Size menu Use To Substitute Size Off Statement A5 Letter A4 All Listed Substitute a specified paper size if the requested paper size is not available Notes All Listed is ...

Page 85: ...d Note Normal is the factory default setting Recycled Texture Smooth Normal Rough Specify the relative texture of the recycled paper loaded Note Normal is the factory default setting Labels Texture Smooth Normal Rough Specify the relative texture of the labels loaded Note Normal is the factory default setting Bond Texture Smooth Normal Rough Specify the relative texture of the bond paper loaded No...

Page 86: ...paper loaded Note Normal is the factory default setting Light Texture Smooth Normal Rough Specify the relative texture of the paper loaded Note Normal is the factory default setting Heavy Texture Smooth Normal Rough Specify the relative texture of the paper loaded Note Normal is the factory default setting Rough Cotton Texture Rough Specify the relative texture of the cotton paper loaded Custom x ...

Page 87: ...ransparencies loaded Note Normal is the factory default setting Recycled Weight Light Normal Heavy Specify the relative weight of the recycled paper loaded Note Normal is the factory default setting Labels Weight Light Normal Heavy Specify the relative weight of the labels loaded Note Normal is the factory default setting Bond Weight Light Normal Heavy Specify the relative weight of the bond paper...

Page 88: ...ult setting Colored Weight Light Normal Heavy Specify the relative weight of the colored paper loaded Note Normal is the factory default setting Light Weight Light Specify that the weight of the paper loaded is light Heavy Weight Heavy Specify that the weight of the paper loaded is heavy Rough Cotton Weight Light Normal Heavy Specify the relative weight of the cotton or rough paper loaded Note Hea...

Page 89: ...rinting for all print jobs that specify Colored as the paper type Light Loading Duplex Off Determine and set two sided printing for all print jobs that specify Light as the paper type Heavy Loading Duplex Off Determine and set two sided printing for all print jobs that specify Heavy as the paper type Custom x Loading Duplex Off Determine and set two sided printing for all print jobs that specify C...

Page 90: ...s instead of Custom Type x Notes Paper is the factory default setting for Custom Type x The custom media type must be supported in the selected tray or feeder in order to print from that source Recycled Paper Card Stock Transparency Rough Cotton Labels Envelope Cotton Specify a paper type when the Recycled setting is selected in other menus Notes Paper is the factory default setting The Recycled p...

Page 91: ...maximum width allowed 8 5 inches is the US default setting You can increase the width in 0 01 inch increments 216 mm is the Non US default setting You can increase the width in 1 mm increments Portrait Height 3 14 17 inches 76 360 mm Set the portrait height Notes If the height exceeds the maximum then the printer uses the maximum height allowed 14 inches is the US default setting You can increase ...

Page 92: ...supply information and details about printed pages Network Setup Page Print a report containing information about the network printer settings such as the TCP IP address information Note This menu item appears only in network printers or in printers connected to print servers Print Fonts PCL Fonts PostScript Fonts Print a report of all the fonts available for the printer language currently set in ...

Page 93: ...s the default printer language specified in the Setup menu if PS SmartSwitch is set to Off PS SmartSwitch On Off Set the printer to automatically switch to PS emulation when a print job requires it regardless of the default printer language Notes On is the factory default setting When Off is used the printer does not examine incoming data The printer uses PCL emulation if PCL SmartSwitch is set to...

Page 94: ... printer to restart The menu selection is then updated Mac Binary PS On Off Auto Set the printer to process Macintosh binary PostScript print jobs Notes Auto is the factory default setting Off filters print jobs using the standard protocol On processes raw binary PostScript print jobs STD NET SETUP Reports Network Card TCP IP IPv6 Wireless AppleTalk Display and set the printer network settings Not...

Page 95: ...dresses Job Timeout 0 255 seconds Set the amount of time it takes for a network print job to be canceled Notes 90 seconds is the factory default setting A setting value of 0 disables the timeout If a value of 1 9 is selected then the setting is saved as 10 Banner Page Off On Set the Banner Page Note Off is the factory default setting TCP IP menu To access the menu navigate to any of the following ...

Page 96: ...etting Enable FTP TFTP Yes No Enable the built in FTP server which lets you send files to the printer using File Transfer Protocol Note Yes is the factory default setting Enable HTTP Server Yes No Enable the built in Web server Embedded Web Server When enabled the printer can be monitored and managed remotely using a Web browser Note Yes is the factory default setting WINS Server Address View or c...

Page 97: ...et Protocol Version Six IPv6 in the printer IPv6 uses bigger numbers to create IP addresses Note On is the factory default setting Auto Configuration On Off Specify whether or not the network adapter accepts the automatic IPv6 address configuration entries provided by a router Note On is the factory default setting Set Hostname Set the Hostname View Address View the current IPv6 addresses View Rou...

Page 98: ...ss point Enable Disable WPS Auto detection Enable Disable Automatically detect the connection method that an access point with WPS uses Start Push Button Method or Start PIN Method Notes Disable is the factory default setting ineo 4700P only Network Mode Infrastructure Ad hoc Specify the network mode Notes Ad hoc is the factory default setting This configures wireless connection directly between t...

Page 99: ... Note Yes is the factory default setting View Name Show the assigned AppleTalk name Note The name can be changed only from the Embedded Web Server View Address Show the assigned AppleTalk address Note The address can be changed only from the Embedded Web Server Set Zone list of zones available on the network Provide a list of AppleTalk zones available on the network Note The factory default settin...

Page 100: ...uage specified in the Setup menu if the PCL SmartSwitch is set to Off NPA Mode On Off Auto Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Notes Auto is the factory default setting Auto sets the printer to examine data determine the format and then process it appropriately The printer automatically res...

Page 101: ...menu is available only when the printer is attached to an external print server through the USB port ENA Gateway yyy yyy yyy yyy Set the gateway information for an external print server Note This menu is available only when the printer is attached to an external print server through the USB port SMTP Setup menu Use To Primary SMTP Gateway Specify SMTP server gateway and port information Note 25 is...

Page 102: ... 5 Specify the type of user authentication required for printing privileges Note No authentication required is the factory default setting Device Initiated E mail None Use Device SMTP Credentials Specify what credentials will be used when communicating to the SMTP server Some SMTP servers require credentials to send an e mail Notes None is the factory default setting for Device Initiated E mail De...

Page 103: ...jobs does not change to the new default value If the printer is turned off then all confidential jobs held in the printer RAM are deleted Repeat Job Expiration Off 1 hour 4 hours 24 hours 1 week Set a time limit on how long the printer stores print jobs Verify Job Expiration Off 1 hour 4 hours 24 hours 1 week Set a time limit on how long the printer stores print jobs needing verification Reserve J...

Page 104: ... Log Enable Audit Yes No Enable Remote Syslog No Yes Remote Syslog Facility 0 23 Severity of events to log 0 7 Specify how and whether or not audit logs are created Notes Enable Audit determines if events are recorded in the secure audit log and remote syslog No is the factory default setting Enable Remote Syslog determines if logs are sent to a remote server No is the factory default setting Remo...

Page 105: ...d lets you set the date and time in YYYY MM DD HH MM format Automatically Observe DST On Off Set the printer to use the applicable daylight saving time DST start and end times associated with the printer Time Zone setting Note On is the factory default setting Enable NTP On Off Enable Network Time Protocol which synchronizes the clocks of devices on a network Notes On is the factory default settin...

Page 106: ...e Traditional Chinese Korean Japanese Set the language of the text appearing on the printer display Note Not all languages are available for all printers Show Supply Estimates Show estimates Do not show estimates Display the estimates of the supplies on the printer control panel Embedded Web Server menu settings and the device statistics reports Eco Mode Off Energy Energy Paper Paper Set the Eco M...

Page 107: ...tup wizard Home screen customization Change Language Search Held Jobs Held Jobs USB Drive Profiles and Solutions Bookmarks Jobs by user Forms and Favorites Eco Settings Showroom Change Background Change the icons and buttons that appear on the home screen For each icon or button select from the following options Display Do not display Notes Display is the factory default setting for Search Held Jo...

Page 108: ...ect a high setting if the printer is in constant use Under most circumstances this keeps the printer ready to print with minimum warm up time Timeouts Hibernate Timeout Disabled 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days 1 week 2 weeks 1 month Set the amount of time the printer waits before it enters Hibernate mode Note 3 hours is the factory default setting Timeouts Screen Timeout 15 300 ...

Page 109: ...ng a print job Notes 40 sec is the factory default setting This setting has no effect on PCL emulation print jobs Error Recovery Auto Reboot Reboot when idle Reboot always Reboot never Set the Auto Reboot Note Reboot always is the factory default setting Error Recovery Max Auto Reboots 1 20 Set the Max Auto Reboot Notes If the device performs a number of automatic reboots equal to this setting s v...

Page 110: ...n Let the printer successfully print a page that may not have printed otherwise Notes Off is the factory default setting Off prints a partial page when there is not enough memory to print the whole page On sets the printer to process the whole page so that the entire page prints Hibernate Timeout on Connection Hibernate Do Not Hibernate Set the printer to hibernate mode even there is an active Eth...

Page 111: ...red in the RAM are deleted Downloads stored in the flash memory are not affected Custom Home Message Off IP Address Hostname Contact Name Location Zero Configuration Name Custom Text x Select a custom home message that appears as an alternating display of the printer status Note Off is the factory default setting Export Configuration Package Note A user cannot export the configuration package unle...

Page 112: ...ed Specify whether prints are on one side or on both sides of the paper Note 1 sided is the factory default setting Duplex Binding Long Edge Short Edge Define binding for duplexed pages in relation to paper orientation Notes Long Edge is the factory default setting Long Edge assumes binding along the long edge of the page left edge for portrait and top edge for landscape Short Edge assumes binding...

Page 113: ...he factory default setting No separator sheets are included in the print job Between Copies inserts a blank sheet between each copy of a print job if Collate is set to On If Collate is set to Off then a blank page is inserted between each set of printed pages such as after all page 1 s and after all page 2 s Between Jobs inserts a blank sheet between print jobs Between Pages inserts a blank sheet ...

Page 114: ... physical printable area Notes Normal is the factory default setting When attempting to print data in the non printable area defined by the Normal setting the printer clips the image at the boundary Whole Page allows the image to be moved into the non printable area defined by the Normal setting This setting affects only pages printed using a PCL 5e interpreter and has no effect on pages printed u...

Page 115: ...1 sided 2 sided Specify whether two sided duplex printing is set as the default for all print jobs Notes 1 sided is the factory default setting You can set two sided printing from the software program For Windows users 1 Click File Print 2 Click Properties Preferences Options or Setup For Macintosh users 1 Choose File Print 2 Adjust the settings from the print dialog and pop up menus Duplex Bindin...

Page 116: ... all page 3 s Between Jobs inserts a blank sheet between print jobs Between Pages inserts a blank sheet between each page of a print job This setting is useful when printing transparencies or when inserting blank pages in a document Separator Source Tray x Multi Purpose Feeder Specify the paper source for separator sheets Note Tray 1 standard tray is the factory default setting Paper Saver Off 2 U...

Page 117: ...int Resolution 300 dpi 600 dpi 1200 dpi 1200 Image Q 2400 Image Q Specify the printed output resolution in dots per inch Note 600 dpi is the factory default setting Pixel Boost Off Fonts Horizontally Vertically Both directions Isolated Enable more pixels to print in clusters for clarity in order to enhance images horizontally or vertically or to enhance fonts Note Off is the factory default settin...

Page 118: ... can conserve toner by lightening the output Note 0 is the factory default setting Contrast 0 5 Adjust the contrast of printed objects Note 0 is the factory default setting Job Accounting menu Notes This menu appears only when Upgrade Kit 256MB User Flash Option UK P01 is installed You can maintain the statistics on Job Account by using Account Manager Account Manger charged must be installed to b...

Page 119: ...how the printer operates at the end of the log file update cycle Note None is the factory default setting Log Near Full Level Off 1 49 Specify the numeric value by which the printer judges that the log storage area is reaching the upper limit Note The upper limit of the log storage area is 50 MB Log Action at Near Full None Email Current Log Email Delete Current Log Email Delete Oldest Log Post Cu...

Page 120: ... defined string Specify the E mail address to use to send the job accounting logs Note This option is available when E mail Current Log E mail Delete Current Log or E mail Delete Oldest Log is selected in Log Action at Near Full Log Action at Full Log File Prefix user defined string Change Prefix of the log file Notes The log file has two naming rules Ongoing log files appear as jal_ value of Log ...

Page 121: ...ory is being formatted Notes Yes deletes all data stored in flash memory No cancels the format request Flash memory refers to the memory added by installing a flash memory card in the printer The flash memory option card must not be read write or write protected This menu item appears only when a non defective flash memory card is installed Activate Hex Trace Assist in isolating the source of a pr...

Page 122: ...rs including XML markup errors Note Off is the factory default setting PDF menu Use To Scale to Fit Yes No Scale page content to fit the selected paper size Note No is the factory default setting Annotations Do Not Print Print Print annotations in a PDF Note Do Not Print is the factory default setting ...

Page 123: ...ysStart file Note Off is the factory default setting Font Priority Resident Flash Establish the font search order Notes Resident is the factory default setting This menu item is available only when a formatted flash memory option card is installed and operating properly Make sure the flash memory option is not read write write or password protected Job Buffer Size must not be set to 100 ...

Page 124: ...the printer The font source abbreviation is R for Resident F for Flash and D for Download Symbol Set 10U PC 8 12U PC 850 Specify the symbol set for each font name Notes 10U PC 8 is the US default setting 12U PC 850 is the Non US default setting A symbol set is a set of alphabetic and numeric characters punctuation and special symbols Symbol sets support the different languages or specific program ...

Page 125: ...Page Paper Size and Orientation settings Select the Paper Size and Orientation you want before setting Lines per Page PCL Emulation Settings A4 Width 198 mm 203 mm Set the printer to print on A4 size paper Notes 198 mm is the factory default setting The 203 mm setting sets the width of the page to allow printing of eighty 10 pitch characters PCL Emulation Settings Auto CR after LF On Off Specify w...

Page 126: ...ne cannot be selected It is only displayed when it is selected by the PCL 5 interpreter It also ignores the Select Paper Feed command 0 199 allows a custom setting to be assigned Tray Renumber View Factory Defaults MPF Default 8 Tray1 Default 1 Tray2 Default 4 Tray3 Default 5 Tray4 Default 20 Tray5 Default 21 Env Default 6 MPaper Default 2 MEnv Default 3 Display the factory default setting assigne...

Page 127: ...ans Goudy Helvetica Hoefler Text Intl CG Times Intl Courier Intl Univers Joanna MT Letter Gothic Lubalin Graph Marigold MonaLisa Recut Monaco New CenturySbk New York Optima Oxford Palatino StempelGaramond Taffy Times TimesNewRoman Univers Zapf Chancery NewSansMTCS NewSansMTCT New SansMTJA NewSansMTKO Set the default font for HTML documents Note The Times font is used in HTML documents that do not ...

Page 128: ...ry default setting Scaling can be increased in 1 increments Orientation Portrait Landscape Set the page orientation for HTML documents Note Portrait is the factory default setting Margin Size 8 255 mm Set the page margin for HTML documents Notes 19 mm is the factory default setting Margin size can be increased in 1 mm increments Backgrounds Do Not Print Print Specify whether to print backgrounds o...

Page 129: ... is the factory default setting This setting does not apply to GIF or JPEG images Scaling Anchor Top Left Best Fit Anchor Center Fit Height Width Fit Height Fit Width Scale the image to fit the selected paper size Notes Best Fit is the factory default setting When Auto Fit is set to On Scaling is automatically set to Best Fit Orientation Portrait Landscape Reverse Portrait Reverse Landscape Set th...

Page 130: ...pecifically for use in laser printers Conserving supplies There are a number of ways you can reduce the amount of paper and toner you use when printing You can Use both sides of the paper If your printer model supports duplex printing then you can control whether print appears on one or two sides of the paper by selecting 2 sided printing from the Print dialog Place multiple pages on one sheet of ...

Page 131: ...t brush or vacuum 4 Dampen a clean lint free cloth with water and use it to wipe the outside of the printer Warning Potential Damage Do not use household cleaners or detergents to prevent damage to the exterior of the printer 5 Make sure all areas of the printer are dry before sending a new print job Ordering parts and supplies Using genuine Printer Manufacturer parts and supplies Your printer is ...

Page 132: ...ia Pacific Toner Cartridge 20K for ineo 4000P Use and Return A63W 11K Toner Cartridge 20K for ineo 4000P A63W 11J Toner Cartridge 20K for ineo 4700P Use and Return A63T 11K Toner Cartridge 20K for ineo 4700P A63T 11J Ordering an imaging unit Extremely low print coverage for extended periods of time may cause imaging unit parts to fail prior to exhaustion of toner from toner cartridge For more info...

Page 133: ...the variable level of accuracy before purchasing or replacing supplies based on the estimate Until an adequate print history is obtained on the printer initial estimates assume future supplies consumption based on the International Organization for Standardization test methods and page content Average continuous black declared cartridge yield in accordance with ISO IEC 19752 Storing supplies Choos...

Page 134: ...cartridge 1 Press the button on the right side of the printer and then open the front door 2 Pull the toner cartridge out using the handle 3 Unpack the toner cartridge and then remove all packing materials 4 Shake the new cartridge to redistribute the toner ...

Page 135: ...ight for more than 10 minutes Extended exposure to light may cause print quality problems Note Dispose of the empty toner cartridge according to your local regulations Do not burn the toner cartridge CAUTION If you get toner in your eyes wash it out immediately with cool water and consult a doctor 6 Close the front door Replacing the imaging unit 1 Press the button on the right side of the printer...

Page 136: ...User s Guide 136 2 Pull the toner cartridge out using the handle 3 Lift the blue handle and then pull the imaging unit out of the printer 4 Unpack the new imaging unit and then shake it ...

Page 137: ...um Doing so may affect the print quality of future print jobs 6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer 7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer 8 Close the front door Note Dispose of...

Page 138: ...lift it Make sure your fingers are not under the printer when you set it down Before setting up the printer make sure there is adequate clearance around it Use only the power cord provided with this product or the manufacturer s authorized replacement Warning Potential Damage Damage to the printer caused by improper moving is not covered by the printer warranty Moving the printer to another locati...

Page 139: ...User s Guide 139 Shipping the printer When shipping the printer use the original packaging or call the place of purchase for a relocation kit ...

Page 140: ...ny tool to remove a jam Doing so could permanently damage the fuser Avoiding jams Load paper properly Make sure paper lies flat in the tray Correct loading of paper Incorrect loading of paper Do not remove a tray while the printer is printing Do not load a tray while the printer is printing Load it before printing or wait for a prompt to load it Do not load too much paper Make sure the stack heigh...

Page 141: ...mended paper Use only recommended paper or specialty media Do not load wrinkled creased damp bent or curled paper Flex fan and straighten paper before loading it Do not use paper that has been cut or trimmed by hand Do not mix paper sizes weights or types in the same tray Make sure the paper size and type are set correctly on the Embedded Web Server or the computer Note Depending on your operating...

Page 142: ... Area Printer control panel message What to do 1 Standard bin x page jam clear standard bin 20y xx Remove the jammed paper 2 Rear door x page jam open rear door 20y xx Open the rear door and then remove the jammed paper 3 Tray 1 x page jam remove tray 1 to clear duplex 23y xx Pull tray 1 completely out then push the front duplex flap down and then remove the jammed paper Note You may need to open ...

Page 143: ...FACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 1 Press the button on the right side of the printer and then open the front door 2 Pull the toner cartridge out using the handle ...

Page 144: ...conductor drum under the imaging unit Doing so may affect the quality of future print jobs 4 Lift the green flap in front of the printer 5 Place the imaging unit aside on a flat smooth surface Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems ...

Page 145: ...e side rails of the unit with the arrows on the side rails inside the printer and then insert the imaging unit into the printer 8 Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer and then insert the cartridge into the printer 9 Close the front door 10 From the printer control panel select Next Clear the jam press OK ...

Page 146: ...open rear door 20y xx 1 Open the front door 2 Gently pull down the rear door CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it ...

Page 147: ...are removed 4 Close the rear door 5 From the printer control panel select Next Clear the jam press OK x page jam clear standard bin 20y xx 1 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 2 From the printer control panel select Next Clear the jam press OK ...

Page 148: ... CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 1 Pull the tray completely out of the printer 2 Locate the blue lever and then pull it down to release the jam ...

Page 149: ...Make sure all paper fragments are removed 4 Insert the tray 5 From the printer control panel select Next Clear the jam press OK x page jam open tray x 24y xx 1 Pull the tray completely out of the printer Note The message on the printer display indicates the tray where the jammed paper is located ...

Page 150: ...trol panel select Next Clear the jam press OK x page jam clear manual feeder 25y xx 1 From the multipurpose feeder firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 2 Flex the sheets of paper back and forth to loosen them and then fan them Do not fold or crease the paper Straighten the edges on a level surface ...

Page 151: ...ser s Guide 151 3 Reload paper into the multipurpose feeder Note Make sure the paper guide lightly rests against the edge of the paper 4 From the printer control panel select Next Clear the jam press OK ...

Page 152: ... confirm Cartridge nearly low 88 xy If necessary select Continue on the printer control panel to clear the message and continue printing Press to confirm Cartridge very low x estimated pages remain 88 xy You may need to replace the toner cartridge very soon For more information see the Replacing supplies section of the User s Guide If necessary select Continue on the printer control panel to clear...

Page 153: ...enu on the printer control panel and then select Finished changing paper Press to confirm Cancel the print job Change paper source to paper type paper size load orientation Try one or more of the following Load the correct paper size and type in the tray verify the paper size and type settings are specified in the Paper menu on the printer control panel and then select Finished changing paper Pres...

Page 154: ...ress to confirm Cancel the current print job Error reading USB drive Remove USB An unsupported USB device is inserted Remove the USB device and then insert a supported one Error reading USB hub Remove hub An unsupported USB hub has been inserted Remove the USB hub and then install a supported one Imaging unit low 84 xy You may need to order an imaging unit If necessary select Continue on the print...

Page 155: ...e is correctly set For example if MP Feeder Size is set to Universal then make sure the paper is large enough for the data being printed Cancel the print job Insert Tray x Insert the indicated tray into the printer Insufficient memory to support Resource Save feature 35 Install additional printer memory or select Continue on the printer control panel to disable Resource Save clear the message and ...

Page 156: ...t Finished loading paper on the printer control panel Press to confirm Note If the printer finds a tray that has the correct size and type of paper then it feeds from that tray If the printer cannot find a tray that has the correct size and type of paper then it prints from the default paper source Cancel the current job Load paper source with custom type name paper orientation Try one or more of ...

Page 157: ...feeder that has the correct size and type of paper select Finished loading paper on the printer control panel Press to confirm Note If the printer finds a tray that has the correct size and type of paper then it feeds from that tray If the printer cannot find a tray that has the correct size and type of paper then it prints from the default paper source Cancel the current job Load manual feeder wi...

Page 158: ... Cancel the current job Load manual feeder with paper type paper size paper orientation Try one or more of the following Load the multipurpose feeder with the correct size and type of paper Press to clear the message and continue printing Note If no paper is loaded in the feeder when is selected then the printer manually overrides the request and then prints from an automatically selected tray Can...

Page 159: ...lies and parts Use of third party supplies or parts may affect the performance reliability or life of the printer and its imaging components All life indicators are designed to function with genuine Printer Manufacturer supplies and parts and may deliver unpredictable results if third party supplies or parts are used Imaging component usage beyond the intended life may damage your printer or assoc...

Page 160: ... section of the User s Guide If the toner cartridge is installed then remove the unresponsive toner cartridge and then reinstall it Note If the message appears after reinstalling the supply then the cartridge is defective Replace the toner cartridge Reinstall missing or unresponsive imaging unit 31 xy Try one or more of the following Check if the imaging unit is missing If missing install the imag...

Page 161: ...otes The x and y values are the xy of the error code shown on the printer control panel The x and y values must match for printing to continue Replace imaging unit 0 estimated pages remain 84 xy Replace the imaging unit to clear the message and continue printing For more information see the instruction sheet that came with the supply or see the Replacing supplies section of the User s Guide Note I...

Page 162: ...tocol baud parity and data bits are set correctly on the printer and computer From the printer control panel select Continue to continue printing Press to confirm Turn off the printer and then turn it back on SMTP server not set up Contact system administrator From the printer control panel select Continue to clear the message Press to confirm Note If the message appears again then contact your sy...

Page 163: ...tected 53 Try one or more of the following From the printer control select Continue to stop the defragmentation and continue printing Press to confirm Format the flash memory Note If the error message remains then the flash memory may be defective and need to be replaced Unsupported option in slot x 55 1 Turn off the printer 2 Unplug the power cord from the electrical outlet 3 Remove the unsupport...

Page 164: ...p button to wake the printer from Sleep mode or Hibernate mode Go to step 3 Step 3 Check if one end of the power cord is plugged into the printer and the other to a properly grounded electrical outlet Is the power cord plugged into the printer and a properly grounded electrical outlet Go to step 4 Plug one end of the power cord into the printer and the other to a properly grounded electrical outle...

Page 165: ...r Go to step 7 Step 7 Check if the printer is plugged into any surge protectors uninterruptible power supplies or extension cords Is the printer plugged into any surge protectors uninterruptible power supplies or extension cords Connect the printer power cord directly to a properly grounded electrical outlet Go to step 8 Step 8 Check if one end of the printer cable is plugged into a port on the pr...

Page 166: ...settings in the printer driver Are the port settings correct Go to step 11 Use correct printer driver settings Step 11 Check the installed printer driver Is the correct printer driver installed Go to step 12 Install the correct printer driver Step 12 Turn off the printer then wait for about 10 seconds and then turn the printer back on Is the printer working The problem is solved Contact technical ...

Page 167: ...ion is properly installed in the controller board 1 Turn off the printer using the power switch and then unplug the power cord from the electrical outlet 2 Make sure the internal option is installed in the appropriate connector in the controller board 3 Connect the power cord to the printer then to a properly grounded electrical outlet and then turn on the printer Is the internal option properly i...

Page 168: ...s Action Yes No Step 1 1 Open the tray and do one or more of the following Check for paper jams or misfeeds Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray If you are printing on custom size paper then make sure that the paper guides rest against the edges of the paper Make sure the paper is below the maximum paper fill indicator Make s...

Page 169: ...l the tray For more information see the setup documentation that came with the tray Step 4 Check if the tray is available in the printer driver Note If necessary manually add the tray in the printer driver to make it available for print jobs Is the tray available in the printer driver Go to step 5 Manually add the tray in the printer driver Step 5 Check if the option is selected 1 From the applica...

Page 170: ...nded paper size and type 2 Insert the tray properly If jam recovery is enabled then the print jobs will reprint automatically Do paper jams still occur frequently Go to step 2 The problem is solved Step 2 1 Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it 2 Resend the print job Do paper jams still occur frequently...

Page 171: ...e remain Contact technical support The problem is solved Jammed pages are not reprinted Action Yes No 1 Turn on jam recovery a From the printer control panel navigate to Settings General Settings Print Recovery Jam Recovery b Select On or Auto c Depending on your printer model press or touch Submit 2 Resend the pages that did not print Were the jammed pages reprinted The problem is solved Contact ...

Page 172: ...p 2 Step 2 1 Open the document you want to print in Adobe Acrobat 2 Click File Print Advanced Print As Image OK OK Do the files print The problem is solved Contact technical support Error message about reading the flash drive appears Action Yes No Step 1 Check if the flash drive is inserted into the front USB slot Note The flash drive will not work if it is inserted into the rear USB slot Is the f...

Page 173: ...ndicates a printer error Since the printer requires attention the printer ignores the flash drive Does the printer require attention Clear the message Go to step 4 Step 4 Check if the flash drive is supported For more information regarding tested and approved USB flash memory devices see Supported flash drives and file types Is the flash drive supported Go to step 5 Use a supported flash drive Ste...

Page 174: ...in and turned on and if Ready appears on the printer display 2 Resend the print job Do the jobs print The problem is solved Go to step 3 Step 3 If an error message appears on the printer display then clear the message Note The printer continues to print after clearing the message Do the jobs print The problem is solved Go to step 4 Step 4 1 Check if the ports USB or Ethernet are working and if the...

Page 175: ...nt The problem is solved Contact technical support Confidential and other held jobs do not print Note Confidential Verify Reserve and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs Action Yes No Step 1 Open the held jobs folder on the printer display and then verify that your print job is listed Is your print job listed in the held jobs folder...

Page 176: ...d deleting all jobs except the first one For Windows users 1 Open the Print Properties folder 2 From the Print and Hold dialog select the Keep duplicate documents check box 3 Enter a PIN number For Macintosh users Save each print job name each job differently and then send the individual jobs to the printer Does the job print The problem is solved Go to step 3 Step 3 Free up additional printer mem...

Page 177: ...em is solved Go to step 2 Step 2 Reduce the number and size of fonts the number and complexity of images and the number of pages in the print job and then resend the job Did the job print The problem is solved Go to step 3 Step 3 1 Remove held jobs stored in the printer memory 2 Resend the print job Did the job print The problem is solved Go to step 4 Step 4 1 Disable the Page Protect feature From...

Page 178: ...correct tray or on the correct paper The problem is solved Go to step 2 Step 2 1 From the Paper menu on the printer control panel set the paper size and type to match the paper loaded in the tray 2 Resend the print job Did the job print from the correct tray or on the correct paper The problem is solved Go to step 3 Step 3 1 Depending on your operating system open Printing Preferences or the Print...

Page 179: ... the printer display then turn off the printer and then turn it back on to deactivate Hex Trace mode Is the printer in Hex Trace mode Deactivate Hex Trace mode Go to step 2 Step 2 1 From the printer control panel select Standard Network and then set SmartSwitch to On 2 Resend the print job Do incorrect characters print Contact technical support The problem is solved Tray linking does not work Note...

Page 180: ...et Collate to 1 2 3 1 2 3 2 Resend the print job Did the job print and collate correctly The problem is solved Go to step 2 Step 2 1 From the printer software set Collate to 1 2 3 1 2 3 Note Setting Collate to 1 1 1 2 2 2 in the software overrides the setting in the Finishing menu 2 Resend the print job Did the job print and collate correctly The problem is solved Go to step 3 Step 3 Reduce the co...

Page 181: ...al Settings Timeouts Print Timeout 2 Select a higher setting and then depending on your printer model select or Submit 3 Resend the print job Did the file print correctly The problem is solved Go to step 2 Step 2 1 Check the original file for manual page breaks 2 Resend the print job Did the file print correctly The problem is solved Contact technical support ...

Page 182: ...vigate to Menus Reports Print Fonts b Select PCL Fonts or PostScript Fonts 2 Resend the print job Are you using fonts that are supported by the printer Go to step 2 Select a font that is supported by the printer Step 2 Check if the fonts installed on the computer are supported by the printer Are the fonts installed on the computer supported by the printer The problem is solved Contact technical su...

Page 183: ... loaded in the tray Change the paper loaded in the tray to match the paper size specified in the tray settings Step 3 1 Depending on your operating system specify the paper size from Printing Preferences or from the Print dialog 2 Resend the print job Is the page or image clipped Go to step 4 The problem is solved Step 4 1 Reinstall the imaging unit a Remove the toner cartridge b Remove the imagin...

Page 184: ...ontrol panel set the paper type and weight in the Paper menu to match the paper loaded in the tray Is the tray set to the type and weight of the paper loaded Go to step 3 Change the paper loaded in the tray to match the paper type and weight specified in the tray settings Step 3 1 Depending on your operating system specify the paper type and weight from Printing Preferences or from the Print dialo...

Page 185: ...prints Contact technical support The problem is solved Gray background on prints Action Yes No Step 1 1 From the Quality Menu on the printer control panel decrease the toner darkness Note 8 is the factory default setting 2 Resend the print job Did the gray background disappear from the prints The problem is solved Go to step 2 ...

Page 186: ...unit and then the cartridge 4 Resend the print job Did the gray background disappear from the prints The problem is solved Go to step 3 Step 3 Replace the imaging unit and then resend the print job Did the gray background disappear from the prints The problem is solved Contact technical support Incorrect margins on prints Action Yes No Step 1 1 Move the width and length guides in the tray to the c...

Page 187: ...m Printing Preferences or from the Print dialog 2 Resend the print job Are the margins correct The problem is solved Contact technical support Paper curl Action Yes No Step 1 Move the width and length guides in the tray to the correct positions for the size of the paper loaded Are the width and length guides positioned correctly Go to step 2 Adjust the width and length guides Step 2 From the print...

Page 188: ...e problem is solved Step 4 1 Remove the paper from the tray and then turn it over 2 Resend the print job Is the paper still curled Go to step 5 The problem is solved Step 5 1 Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it 2 Resend the print job Is the paper still curled Contact technical support The problem is s...

Page 189: ...and weight of the paper loaded in the tray Go to step 3 Specify the paper size and type from the tray settings to match the paper loaded in the tray Step 3 1 Depending on your operating system specify the paper type and weight from Printing Preferences or from the Print dialog 2 Resend the print job Do print irregularities still appear Go to step 4 The problem is solved Step 4 Check if the paper l...

Page 190: ...re paper in its original wrapper until you use it 2 Resend the print job Do print irregularities still appear Go to step 6 The problem is solved Step 6 Replace the imaging unit and then resend the print job Do print irregularities still appear Contact technical support The problem is solved Repeating defects appear on prints ...

Page 191: ...the distance between defects equal to one of the listed measurements Go to step 2 1 Check if the distance between the defects equal to 80 mm 3 15 in 2 Take note of the distance and then contact technical support Step 2 Replace the imaging unit and then resend the print job Do the repeating defects still appear Contact technical support The problem is solved Print is too dark ...

Page 192: ...following Specify the paper type texture and weight from the tray settings to match the paper loaded in the tray Change the paper loaded in the tray to match the paper type texture and weight specified in the tray settings Step 3 1 Depending on your operating system specify the paper type texture and weight from Printing Preferences or from the Print dialog 2 Resend the print job Is the print stil...

Page 193: ...ark Go to step 6 The problem is solved Step 6 Replace the imaging unit and then resend the print job Is the print still too dark Contact technical support The problem is solved Print is too light Action Yes No Step 1 1 From the Quality menu on the printer control panel increase the toner darkness Note 8 is the factory default setting 2 Resend the print job Is the print still too light Go to step 2...

Page 194: ...om Printing Preferences or from the Print dialog 2 Resend the print job Is the print still too light Go to step 4 The problem is solved Step 4 Make sure that the paper has no texture or rough finishes Are you printing on textured or rough paper From the printer control panel change the texture settings in the Paper Texture menu to match the paper you are printing on Go to step 5 Step 5 1 Load pape...

Page 195: ...ging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems c Install the imaging unit and then the cartridge 2 Resend the print job Is the print still too light Go to step 7 The problem is solved Step 7 Replace the imaging unit and then resend the print job Is the print still too light Contact technical support The problem is solved Printer is pr...

Page 196: ...printer still printing blank pages Go to step 2 The problem is solved Step 2 1 Redistribute the toner in the imaging unit a Remove the toner cartridge and then the imaging unit b Firmly shake the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems c Reinstall the imaging unit and t...

Page 197: ...or the size of the paper loaded 2 Resend the print job Is the print still skewed Go to step 2 The problem is solved Step 2 1 Check if you are printing on a paper that is supported by the tray 2 Resend the print job Is the print still skewed Contact technical support The problem is solved Printer is printing solid black pages ...

Page 198: ...2 The problem is solved Step 2 Replace the imaging unit and then resend the print job Is the printer printing solid black pages Contact technical support The problem is solved Transparency print quality is poor Action Yes No Step 1 From the printer control panel set the paper type in the Paper menu to match the paper loaded in the tray Is the paper type for the tray set to Transparency Go to step ...

Page 199: ...nter control panel set the paper type and weight in the Paper menu to match the paper loaded in the tray Do the paper type and weight match the type and weight of the paper in the tray Go to step 3 Change the paper type and weight to match the paper loaded in the tray Step 3 1 Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until...

Page 200: ...e print job Do streaked horizontal lines appear on prints Go to step 5 The problem is solved Step 5 Replace the imaging unit and then resend the print job Do streaked horizontal lines appear on prints Contact technical support The problem is solved Streaked vertical lines appear on prints Action Yes No Step 1 1 Depending on your operating system specify the paper type texture and weight from Print...

Page 201: ...orbs moisture due to high humidity Store paper in its original wrapper until you use it 2 Resend the print job Do streaked vertical lines appear on prints Go to step 4 The problem is solved Step 4 1 Reinstall the imaging unit a Remove the toner cartridge and then the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to l...

Page 202: ...print job Do horizontal voids appear on prints Go to step 3 The problem is solved Step 3 1 Redistribute the toner in the imaging unit a Remove the toner cartridge and then the imaging unit b Firmly shake the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems c Reinstall the imagin...

Page 203: ...prints Action Yes No Step 1 1 Make sure your software program is using a correct fill pattern 2 Resend the print job Do vertical voids appear on prints Go to step 2 The problem is solved Step 2 1 From the printer control panel set the paper type and weight in the Paper menu to match the paper loaded in the tray 2 Resend the print job Do vertical voids appear on prints Go to step 3 The problem is s...

Page 204: ...ly shake the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems c Reinstall the imaging unit and then the cartridge 2 Resend the print job Do vertical voids appear on prints Contact technical support Note The laser scanning unit may be defective The problem is solved Toner specks ...

Page 205: ...ing unit 1 Remove and then install the imaging unit 2 Resend the print job Does fog or shading appear on prints Go to step 2 The problem is solved Step 2 Replace the imaging unit and then resend the print job Does fog or shading appear on prints Contact technical support The problem is solved Toner rubs off ...

Page 206: ... the tray settings to match the paper loaded in the tray Step 2 Check if you are printing on paper with texture or rough finishes Are you printing on textured or rough paper From the Paper menu on the printer control panel set the paper texture Contact technical support Uneven print density Action Yes No Replace the imaging unit and then resend the print job Is the print density uneven Contact tec...

Page 207: ... From the TCP IP section in the Network Ports menu By printing a network setup page or menu settings page and then finding the TCP IP section Note An IP address appears as four sets of numbers separated by periods such as 123 123 123 123 2 Open a Web browser and then type the IP address Note Depending on the network settings you may need to type https instead of http before the printer IP address ...

Page 208: ...4 Press Enter Does the Embedded Web Server open The problem is solved Go to step 4 Step 4 Check if the cable connections to the printer and print server are secure 1 Connect the cables properly For more information see the setup documentation that came with the printer 2 Open a Web browser and then type the printer IP address 3 Press Enter Does the Embedded Web Server open The problem is solved Go...

Page 209: ...e the problem you are experiencing the message on the printer display and the troubleshooting steps you have already taken to find a solution You need to know your printer model type and serial number For more information see the label on the inside top front cover or at the back of the printer The serial number is also listed on the menu settings page ...

Page 210: ...nter products This printer is intended to be compatible with the PCL language This means the printer recognizes PCL commands used in various application programs and that the printer emulates the functions corresponding to the commands The following terms are trademarks or registered trademarks of these companies Albertus The Monotype Corporation plc Antique Olive Monsieur Marcel OLIVE Apple Chanc...

Page 211: ...ls provided by KONICA MINOLTA INC KM software included as part of the printing system Printing Software the digitally encoded machine readable outline data encoded in the special format and in the encrypted form Font Programs other software which runs on a computer system for use in conjunction with the Printing Software Host Software and related explanatory written materials Documentation The ter...

Page 212: ... produced by the Software Such use of any trademark does not give you any rights of ownership in that trademark 9 You may not rent lease sublicense lend or transfer versions or copies of the Software Licensee does not use or Software contained on any unused media except as part of the permanent transfer of all Software and Documentation as described above 10 IN NO EVENT WILL KM OR ITS LICENSOR BE ...

Page 213: ...se contact the Local Authority for appropriate disposal instructions In the case of a new device being purchased the used one can also be given to our dealer for appropriate disposal Recycling of this product will help to conserve natural resources and prevent potential negative consequences for the environment and human health caused by inappropriate waste handling This product complies with RoHS...

Page 214: ...perature 15 6 to 32 2 C 60 to 90 F Shipping and storage temperature 20 to 40 C 4 to 104 F Power consumption Product power consumption The following table documents the power consumption characteristics of the product Note Some modes may not apply to your product Mode Description Power consumption Watts Printing The product is generating hard copy output from electronic inputs 600 W ineo 4000P 640 ...

Page 215: ...us the Sleep Mode Timeout can be modified between 1 minute and 120 minutes Setting the Sleep Mode Timeout to a low value reduces energy consumption but may increase the response time of the product Setting the Sleep Mode Timeout to a high value maintains a fast response but uses more energy Hibernate Mode This product is designed with an ultra low power operating mode called Hibernate mode When op...

Page 216: ...y cord from the electrical outlet Total energy usage It is sometimes helpful to calculate the total product energy usage Since power consumption claims are provided in power units of Watts the power consumption should be multiplied by the time the product spends in each mode in order to calculate energy usage The total product energy usage is the sum of each mode s energy usage ...

Page 217: ...Konica Minolta Business Solutions Europe GmbH Europaallee 17 D 30855 Langenhagen Germany Phone 49 0 511 7404 0 www develop eu A63N 9566 01A ...

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