User's Guide
- 174 -
Print jobs do not print
Action
Yes
No
Step 1
1. From the document you are trying to print, open the Print dialog and
check if you have selected the correct printer.
Note:
If the printer is not the default printer, then you must select the
printer for each document that you want to print.
2. Resend the print job.
Do the jobs print?
The problem is
solved.
Go to step 2.
Step 2
1. Check if the printer is plugged in and turned on, and if
Ready
appears
on the printer display.
2. Resend the print job.
Do the jobs print?
The problem is
solved.
Go to step 3.
Step 3
If an error message appears on the printer display, then clear the message.
Note:
The printer continues to print after clearing the message.
Do the jobs print?
The problem is
solved.
Go to step 4.
Step 4
1. Check if the ports (USB or Ethernet) are working and if the cables are
securely connected to the computer and the printer.
Note:
For more information, see the setup documentation that came with
the printer.
2. Resend the print job.
Do the jobs print?
The problem is
solved.
Go to step 5.
