Dell PowerEdge DR715, Hardware Owner'S Manual

Page: 183 / 230

Troubleshooting Your System
183
Troubleshooting a Hot-plug Hard Drive
Problem
• Device driver error.
• One or more hard drives not recognized by the system.
Action
CAUTION:
Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
procedure, see your
Product Information Guide for complete information about
safety precautions, working inside the system and protecting against electrostatic
discharge.
NOTICE:
This troubleshooting procedure can destroy data stored on the hard
drive. Before you proceed, back up all files on the hard drive.
1
Run the appropriate online diagnostics test. See "Using Dell PowerEdge
Diagnostics" on page 193.
Depending on the results of the diagnostics test, proceed as needed
through the following steps.
2
Remove the front drive bezel. See "Removing the Front Drive Bezel" on
page 66.
3
If you are experiencing problems with multiple hard drives, skip to step 9.
For a problem with a single hard drive, continue to the next step.
4
Turn off your system, reseat the hard drive, and restart the system.
5
If your system has a SAS RAID controller, perform the following steps.
a
Restart the system and press <Ctrl><R> to enter the host adapter
configuration utility.
See the documentation supplied with the host adapter for information
about the configuration utility.
b
Ensure that the hard drive has been configured correctly for the RAID.
c
Exit the configuration utility and allow the system to boot to the
operating system.