Problem solving
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24-hour support: +358 (0)201 212 575 • Email: [email protected]
8
8.
Problem solving
While proper information is needed form the problem, it is also recommended to try with latest
application- and system software versions available. Software is continuously developed and default
settings are improved (See Chapter 1.13 Compatibility issues in parameters between versions).
Figure 48.
The recommended signals for NCDrive
Use the fastest communication speed (Baudrate: 57 600) and a 50 ms update interval for signals for
the RS232 communication.
For the CAN communication, use a 1 Mbit communication speed and a 10 ms update interval for
signals.
When you contact the support, send the *.trn, *.par and Service info (*.txt) files with a description of
the situation. If the situation is caused by a fault, take also the Datalogger data from the drive.
Note that Datalogger settings can be changed to catch correct situation and it is also possible to
make manual force trig for Datalogger.
Before storing the parameter file, upload the parameters from the drive and save when NCDrive is in
the ON-LINE state. If it is possible, do this while the problem is active.
It is also helpful to have a single line diagram from the system where problem is faced.
Figure 49.
Datalogger window opening and Service Info upload.
