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Appendix G:
Troubleshooting
Equalizer Doesn’t Boot for First Time .................................................................................................307
Clients Time Out Trying to Contact a Virtual Cluster .........................................................................308
Backup Equalizer Continues to Boot ..................................................................................................308
Can’t View Equalizer Administration Pages .......................................................................................308
Equalizer Administration Interface Unresponsive .............................................................................309
Equalizer Administration Page Takes a Long Time to Display .........................................................309
Equalizer Doesn’t Respond to Pings to the Admin Address ............................................................309
Browser Hangs When Trying to Connect Via FTP to an FTP Cluster ...............................................309
Return Packets from the Server Aren’t Routing Correctly ................................................................310
Web Server Cannot Tell Whether Incoming Requests Originate Externally or Internally ..............310
Why aren't my clusters working if the server status is "up"? ..........................................................310
Context Help Does Not Appear ............................................................................................................310
Restoring IP Access to the Administrative Interface .........................................................................310
Restoring Login Access to the Administrative Interface ...................................................................311
Log Contains ‘interrupted system call’ Messages .............................................................................311
Log Contains SSL Errors with “wrong version number” ..................................................................312
GUI Always Reports All Configuration Errors ....................................................................................312
Updating the Configuration File Sequence Number ..........................................................................312
You usually can diagnose Equalizer installation and configuration problems using standard network troubleshooting
techniques. This section identifies some common problems, the most likely causes,
and the best solutions.
For additional Troubleshooting information, as well as the most up to date documentation, supplements, and
technical articles, please visit the Coyote Point Support website:
http://www.coyotepoint.com/support.php
Equalizer Doesn’t Boot for First Time
Terminal or terminal emulator not connected to Equalizer
Check the serial cable connection and the communication settings of the terminal or terminal emulator. Required
settings are 9600 bps, 8 data bits, no parity, one stop bit, and VT100 terminal emulation. If you are using terminal
emulation software on a Windows or Unix system, make sure the terminal emulation software is connecting to the
port to which the serial cable is connected.
Newer Equalizer models also have a USB keyboard connector and VGA display adapter at the back of the unit. You
can connect a USB cable and VGA display and use these as a console instead of the serial port.
Summary of Contents for E350GX
Page 18: ...Chapter Preface 18 Equalizer Installation and Administration Guide ...
Page 38: ...Chapter 1 Equalizer Overview 38 Equalizer Installation and Administration Guide ...
Page 80: ...Chapter 4 Equalizer Network Configuration 80 Equalizer Installation and Administration Guide ...
Page 110: ...Chapter 5 Configuring Equalizer Operation 110 Equalizer Installation and Administration Guide ...
Page 208: ...Chapter 7 Monitoring Equalizer Operation 208 Equalizer Installation and Administration Guide ...
Page 240: ...Chapter 8 Using Match Rules 238 Equalizer Installation and Administration Guide ...
Page 262: ...Appendix A Server Agent Probes 258 Equalizer Installation and Administration Guide ...
Page 274: ...Appendix B Timeout Configuration 270 Equalizer Installation and Administration Guide ...
Page 280: ...Appendix D Regular Expression Format 276 Equalizer Installation and Administration Guide ...
Page 310: ...Appendix F Equalizer VLB 306 Equalizer Installation and Administration Guide ...
Page 318: ...Appendix G Troubleshooting 314 Equalizer Installation and Administration Guide ...