52
CHAPTER TEN: TROUBLESHOOTING
020-300020-03 Rev. 1 (03-2013)
VEINVIEWER FLEX USER GUIDE
Unable to update License
Image Modes and
Features to VeinViewer
Flex
None
USB connectivity issues
See previous section on USB connectivity issue.
None
16 digit License Code not Valid Re-enter code, with no spaces, as directed by Christie.
NOTE: DO NOT enter device serial number.
Sample License Code: ABCD-1234-5678-EFGH
NOTE: License codes are unique to serialized VeinViewer Flex units.
Unable to convert image
files
None
VeinViewer Flex Connect did not
install correctly
Reinstall VeinViewer Flex Connect.
Ensure you are using latest version of VeinViewer Flex Connect software.
Unable to locate saved
images on PC
None
Unable to locate default location
of images
On next image transfer, VeinViewer Flex Connect software will default to most
recent image save location. The Christie folder may contain downloaded
images from the device.
Unable to download
images from VeinViewer
Flex
None
USB connectivity issues
See previous section on USB connectivity issue.
Image Capture Feature not
enabled.
Requires License Upgrade.
No images captured
"IMAGE CAPTURE PROCEDURE" in CHAPTER SIX: OPERATING
INSTRUCTIONS
PROBLEM
STATUS INDICATOR
CAUSE
SOLUTION
Summary of Contents for VeinViewer Flex
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