Canon iR C3380 series, Service Manual

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Chapter 2
2-14
2.3 Checking the Connection to the Network
2.3.1 Checking the Connection to the Network
0013-8310
/ / / / iR C3380i / iR C3380 / iR C2880i / iR C2880
Perform the following work only if the machine is equipped with printer functions:
1) Hold down the control panel power switch for 3 sec or more.
2) Operate on the touch panel according to the shut-down sequence indicated so that the main power switch may be turned off.
3) Turn off the main power switch.
4) Connect the network cable to the machine, and turn on its main power switch.
5) Inform the system administrator of the site that the installation work is complete, and ask him/her to make network settings.
You must select 'On' for the following mode item before making network settings:
[Additional Fanction] > [System Settings] > [Network Settings] > [Change Settings/Display Connection Confirm].
6) When network settings have appropriately been made, turn off and then back on the main power as described in steps 1) through 3) above so that the new settings
are valid.
2.3.2 Using PING
0013-8311
/ / / / iR C3380i / iR C3380 / iR C2880i / iR C2880
Go through the following steps only if the machine is connected to a network:
If the user's network environment is based on TCP/IP, use the PING function to see that the main controller PCB (sub LANBAR-C) has been correctly mounted
and the network settings have been correctly made. If the user's network environment is based on IPX/SPX or AppleTalk, on the other hand, you need not make a
PING-based check.
1) Make the following selections in service mode: COPIER > TEST > NETWORK > PING.
2) Enter the IP address using the keypad on the control panel, and press the OK key.
3) Press the Start key.
- If the PING check is successful, the machine will indicate 'OK'; otherwise, it will indicate 'NG'.
F-2-58
2.3.3 Making Checks Using a Remote Host Address
0013-8312
/ / / / iR C3380i / iR C3380 / iR C2880i / iR C2880
You can execute PING using a remote host address, thereby checking the connection to the network.
The term "remote address" refers to the IP address of a PC terminal connected to and operating in a TCP/IP network environment to which the machine belongs.
1) Inform the system administrator that you will be checking the connection to the network using PING.
2) Check with the system administrator to find out the remote host address.
3) Enter the remote host address you obtained in PING.
4) If the indication is 'OK', the machine is correctly connected to the network.
5) If the indication is 'NG', the machine is not correctly connected to the network. Go through the following troubleshooting steps:
2.4 Troubleshooting the Network
2.4.1 Troubleshooting the Network
0013-8314
/ / / / iR C3380i / iR C3380 / iR C2880i / iR C2880
Go through the following steps only if the machine is connected to the network:
If the connection to the network is not correct, you may suspect the following:
a. poor connection between the network and the main controller PCB (sub LANBAR-C)
b. wrong TCP/IP setting on the machine
c. faulty main controller PCB (sub LANBAR-C) or poorly mounted PCB
0 . 0 . 0 . 0
+/- OK
<NETWORK> < 1/1 > <READY >
PING
IP address input
Result(OK/NG)