Canon iR C3380 series, Service Manual

Page: 477 / 610

Chapter 16
16-15
16.3.2 List of Error Codes without Messages
0014-6630
/ / / / iR C3380i / iR C3380 / iR C2880i / iR C2880
When setting Login Information for the LDAP server to 'Use (security auth.)', the
domain name is incorrect. Check the Domain Name setting when Login Information in Register LDAP
Server in System Settings (from the Additional Functions screen) is set to 'Use
(security auth.)'.
Cannot complete searching due to timeout. Check the settings.
The search could not be completed within the time specified under <Search
Timeout>. Increase the time setting for Search Timeout in Register LDAP Server in System
Settings (from the Additional Functions screen).
The number of search results has exceeded limits. Change search conditions and try again.
The number of addresses that meet the search criteria exceeds the specified
maximum number of addresses to search. 1. Narrow down the search criteria, and then search again.
2. Increase the maximum number of addresses to search.
Search condition includes characters that cannot be used with the selected server.
"/" is used in the search criterion. Remove "/" from the search criterion, and search again.
The combination of characters used in the search criterion does not constitute an
acceptable search criterion.
There is an unequal number of "(" and ")".
"*" is not placed within "( )". Make sure that the characters for the search criterion are combined properly, and
search again.
If <Server LDAP version and character code> is set to 'ver.2 (JIS)', characters
other than ASCII Code (0x20-0x7E) are being used. Omit characters that cannot be used, and search again.
Cannot start searching because the version setting for the server is incorrect. Check the settings.
Although 'ver. 3' is set as the server LDAP version number in Register LDAP
Server in System Settings (from the Additional Functions screen), the LDAP
server is running on version 2. Set Server LDAP version and character code in Register LDAP Server in System
Settings (from the Additional Functions screen) to 'ver. 2'.
Cause Remedy
# 001
Paper or originals are jammed. Place the document properly in the feeder or on the platen glass, and remove any
jammed paper or originals.
# 003
Communications that take longer than the preset time (64 minutes) caused the
error. 1. Reduce the resolution, and try sending the document again.
2. When receiving a document, ask the remote party to either reduce the resolution
at which the document is scanned, or divide the document into two or more parts
before sending it.
# 005
The other party did not answer within 35 seconds. Confirm that the remote machine is able to communicate, and try again.
The receiving machine is not a G3 fax. Check the type of receiving machine with the receiving party.
# 009
There is no paper. Load paper.
The paper drawer is not correctly inserted into the machine. Insert the paper drawer properly.
# 011
The document that you are sending is not placed correctly. Place the document properly in the feeder or on the platen glass, and repeat the
whole procedure from the beginning.
# 012
The document could not be sent because the receiving fax machine was out of
paper. Ask the receiving party to load paper into their fax machine.
# 018
The receiving machine did not respond when your machine redialed. Confirm that the receiving machine is able to communicate, and try again.
The documents could not be sent because the receiving machine was engaged. Confirm that the receiving machine is able to communicate, and try again.
The settings on your machine do not match the settings on the receiving machine. Confirm that the receiving machine is able to communicate, and try again.
# 022
Forwarding could not be performed because all of the addresses stored under the
specified Group destination have been deleted, or User Inboxes are specified as
the Group destination. Re-enter the forwarding address and try sending again.
Transmission could not be performed because the specified destination was
deleted while the documents were waiting to be sent. Re-enter the address in the address book and try sending again.
# 037
Documents could not be received because there was insufficient memory
available. Erase unwanted documents and documents with errors from memory to increase
the amount of available memory.
# 080
A subaddress is not set in the remote machine. Check the subaddress of the remote machine, and try again.
# 081
A password is not set in the remote machine. Check the password of the remote machine, and try again.
# 099
Sending was interrupted. Try sending again.
# 102
The subaddress and/or password do not match. Check the subaddress and/or password of the remote machine, and try again.
# 107
The document could not be sent because there was insufficient memory available. 1. Resend the document in a lower resolution.
2. Erase unwanted documents to make memory available.
3. If this problem occurs frequently, contact your local authorized Canon dealer.
# 701
Cause Remedy