Canon iR C3380 series, Service Manual

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Chapter 11
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5) Reboot the main power and access the device with SMS and check that the MEAP applications are restored.
6) Restore non-MEAP backup data and settings that are saved before formatting the hard disk drive. The SDL user information is included in the backup data. You
do not have to restore it.
11.1.23 Replacing the Hard Disk Drive
0014-8089
/ / / / iR C3380i / iR C3380 / iR C2880i / iR C2880
If you must replace the hard disk drive because of a fault, all MEAP application files stored on it will also be lost, requiring you to re-install the applications and
their license files in addition to performing the normal work associated with the replacement of the hard disk.
Like other counter information, MEAP counter information will remain after replacement. Reinstallation of MEAP applications calls for special license files de-
signed to continue with the current counter readings, thus enabling the use of the applications until the date of their expiration. These special licenses are service
tools, and are not offered to general users.
If you cannot make a backup of the license files as hard disk suffers a fault, contact the support staff of the regional headquarters of Canon telling the device serial
number and the names of MEAP applications installed to the device to obtain the necessary special license files.
In the support departments of regional headquarters of Canon, all license files of the applications that have been issued are filed according to device serial numbers,
enabling you to obtain a series of license files through a single screen as long as you can identify the serial number of the device in question.
The following shows the steps to follow after you have obtained a special license from the support staff of the regional headquarters of Canon.
1) Copy the set of special license files on the PC you are using for service work.
Register the following with the Service Support Tool (SST): system file, language file, remote UI file, hard disk drive format file, MEAP contents file. (Be sure
to pay attention to the version compatibility of individual files.)
2) Have the new hard disk drive at hand and replace it on site.
While holding down the 2 and 8 keys at the same time, turn on the main power so that the machine will start up in download mode. The IP address 172.16.1.100
will automatically be used, which enables you to download files in high speed through a network.)
3) Using the SST, format the new HDD, and install the System, MEAP Contents, Language, and Remote UI files.
4) When the device has started normally, obtain the jar files of the MEAP applications from the user, and install them using the license files of the applications in
the same way as you would when installing them for the first time.
5) As necessary, make login service selections and import user information.
Memo:
If you format the hard disk without uninstalling MEAP applications, always reinstall the applications previously installed. Unless reinstalling them, lots for the
MEAP counters the applications use will not be released. The message "The number of applications that can be installed has exceeded the limit. Try to install
this application after uninstalling other applications." may appear and the device does not accept to install new application. To install new applications, once
reinstall the applications installed before formatting and uninstall unnecessary applications.
11.1.24 MEAP Safe Mode
0014-8090
/ / / / iR C3380i / iR C3380 / iR C2880i / iR C2880
Use safe mode if you need to start up the system without worrying about extra applications. It will start up only those system software files (including SMS) that
normally start up as default files while preventing MEAP applications and the like from starting up.
When you have made changes and turned off and then on the device, the control panel will indicate 'MPSF' in its lower right corner. The MEAP applications that
may have been active before you shut down the equipment will not start up on their own. Make use of safe mode when restoring the system software as when MEAP
applications or services cause a fault as the result of a conflict or wrong sequence of registration/use. You can access to SMS in this condition so that you can take
necessary measures, for example, you can stop application that may cause the trouble.
If default authentication has been selected, the mode of authentication remains valid; otherwise, the message "The login service must be set again with SMS" ap-
pears. Change the login service as necessary.
Starting in Safe Mode
1) Start the device in service mode: click Ad Func key, press 2 and 8 buttons at the same time, and then click Ad Func key once again so that the service mode
screen appears.
2) Press COPIER button.
3) Press OPTION button.
4) Press USER.
5) Press the right-arrow button.
6) Press MEAPSAF E.