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Canon ImageRunner 4045, Trouble Error Codes List

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Canon ImageRunner 4045 Trouble Error Codes List Download Page 82

82 

 

processing error) 
Error is detected during decryption. 

E610-
0501 

Failure of the HDD encryption key (hardware 
configuration error/initialization 
error/encryption key error/encryption 
processing error) 
Error in document management information 
on /FSTDEV. 

Turn OFF and then ON the power. 

E611-
0000 

Rebooting due to SRAM corruption when 
executing a transmission job that secures 
disconnection of the power 
In the case that reboot is repeated at 
recovery from power down because SRAM 
information is corrupted and the job 
information saved on SRAM cannot be read, 
the phenomenon that the communication is 
repeated occurs. 

Clear SRAM to erase the job that 
secures disconnection of the 
power. 

E674 

FAX error 

 

E677 

Print server error 

 

E710-
0001 

Printer IPC error 
Error is detected by IPC communication IC 
of the printer engine at power ON. 

Disconnection of cable. 

E711-
0001 

IPC communication error 
Occurrence of error was set for 4 times or 
more for 1.5 seconds to the error register of 
the IPC Chip. 

Check the Cable. 

E711-
0001 

IPC communication error (retransmission 
request reception error) 
Communication between the host machine 
and the Finisher was lost. 

1. Check the cable connection. 
Check the connection between 
DCON side (J462) and Finisher 
Lattice side (J9043) Finisher 
Cable 2. Replace the DC 
Controller PCB. 

E711-
0002 

IPC communication error (reception timeout) 
Communication between the host machine 
and the Finisher was lost. 

1. Check the cable connection. 
Check the connection between 
DCON side (J462) and Finisher 
Lattice side (J9043) Finisher 
Cable 2. Replace the DC 
Controller PCB 

E711-
0004 

IPC communication error (checksum error) 
Communication between the host machine 
and the Finisher was lost. 

1. Check the cable connection. 
Check the connection between 
DCON side (J462) and Finisher 
Lattice side (J9043) Finisher 

Summary of Contents for ImageRunner 4045

Page 1: ...1 Canon iR Advance 4045 Trouble Error Codes List ...

Page 2: ...it temperature rise detection The hardware circuit detects overheating of the main or sub thermistor for 30 msec 1 Go through the following to clear the error COPIER FUNCTION CLEAR ERR and then turn OFF and then ON the power 2 Replace the DC Controller PCB UN2 E001 0002 Fixing unit temperature rise detection The reading of the sub thermistor is 295 deg C or more continuously for 200 msec 1 Go thro...

Page 3: ...ion is executed every 100 msec after the start of motor rotation however the drive detection signal is absent for 2 sec 1 Check connection of the Connector J2002 J2255 J203 2 Replace the Main Motor M1 3 Replace the DC Controller PCB UN2 E010 0002 Unstable rotation of the Main Motor M1 During motor rotation detection is executed every 100 msec however the drive signal is absent 5 times in sequence ...

Page 4: ...etection signal is absent for 100 msec 10 times in sequence Error occurs after the delivery if a paper in passage exists 1 Check connection of the Connector J2013 J209 2 Replace the Developing Assembly Toner Sensor S25 3 Replace the DC Controller PCB UN2 E024 0001 The Developing Assembly Toner Sensor S25 is disconnected At LOW SPEED The Developing Assembly Toner Sensor S25 ON counter is checked ev...

Page 5: ...onnection of cable E110 0001 Failure of the Polygon Motor M11 The Polygon Motor M11 speed lock signal does not indicate a locked state a specific period of time after the Polygon Motor M11 has been started The same condition is detected after the error retry is performed 1 Check connection of the Connector J1 J7 J10 J21 J208 J8142 J8143 2 Replace the Laser Scanner Unit 3 Replace the DC Controller ...

Page 6: ...Controller PCB and Main Controller PCB 2 Communication error with image PCB For factory Communication time out error between DC Controller PCB and Main Controller PCB 2 1 Check the cable 2 Replace the Laser Scanner Unit 3 Replace the DC Controller PCB UN2 4 Replace the Main Controller PCB 2 UN14 E197 0001 Error in communication of Laser Driver PCB Communication error with image PCB for factory Ser...

Page 7: ...ales companies 0002 of the CCD home position The attempt to detect the home position fails when the CCD is moved back flexible cable Reader Controller PCB UN4 Main Controller PCB 2 UN14 2 Replace the flexible cable 3 Replace the CCD HP sensor S11 4 Replace the Polygon Motor M11 5 Replace the Reader Controller PCB UN4 6 Replace the Main Controller PCB 2 UN14 E225 0000 The light intensity of the CCD...

Page 8: ...3 Replace the CCD unit E248 0003 EEPROM error of the CCD unit An error has occurred during read operation following write operation 1 Disconnect and then connect the flexible cable CCD unit Reader Controller PCB UN4 2 Replace the flexible cable 3 Replace the CCD unit E261 0000 Error in Zero Cross Zero Cross failed to be detected for 500ms or more while the relay was ON The same condition is detect...

Page 9: ...0035 Codec error MemFill timeout error Replacement of the Main Controller PCB E315 0100 Codec error PrcOverRun error Replacement of the Main Controller PCB E315 0500 Codec error Interruption does not occur although 2 minutes have passed after starting the operation jcdImage device E315 0501 Codec error Abnormal interruption is detected after starting the operation jcdImage device E315 0510 Codec e...

Page 10: ...terruption is detected after starting the operation jcdImage device E315 0550 Codec error Interruption does not occur although 2 minutes have passed after starting the operation jcdImage device E315 0551 Codec error Abnormal interruption is detected after starting the operation jcdImage device E315 0560 Codec error Interruption does not occur although 2 minutes have passed after starting the opera...

Page 11: ...time of communication between the Reader Controller PCB and the DADF 1 Connection error between the DADF Driver PCB PCB1 and the Reader Controller PCB UN4 2 Failure of the DADF Driver PCB PCB1 3 Failure of the Reader Controller PCB UN4 E400 0002 Communication error between Reader Controller PCB UN4 and DADF Reception status error occurs at the time of communication between the Reader Controller PC...

Page 12: ...achine is interrupted 1 Check the cable 2 Replace the Finisher Controller PCB 3 Replace the DC Controller PCB E500 0001 Communication error Inner Finisher The communication with the host machine is interrupted 1 Check the cable 2 Replace the Finisher Controller PCB 3 Replace the DC Controller PCB E503 0002 Communication error Communication between the Saddle Controller and the Finisher Controller ...

Page 13: ...etry 1 Check if the Motor M4 Connector is physically removed 2 Check if the Motor failure occurs 3 Check if the Shift Roller HP Sensor S2 Connector is physically removed 4 Check if the Shift Roller HP Sensor S2 failure occurs E520 0002 Shift Motor fails to return to HP At initial rotation when the Motor rotates for specified period of time and cannot return to HP it is detected as an error if the ...

Page 14: ... Check if the Stapler Move HP Sensor S10 failure occurs E532 0002 STP Move Motor fails to return to HP Inner Finisher At initial rotation when the Motor rotates for specified period of time and cannot return to HP it is detected as an error if the same symptom occurs again after the first retry 1 Check if the Motor M1 Connector is physically removed 2 Check if the Motor failure occurs 3 Check if t...

Page 15: ... is faulty 2 The wiring between the finisher controller PCB and aligning plate rear motor is faulty 3 The rear aligning plate is faulty 4 The rear aligning plate motor M104 is faulty 5 The finisher controller PCB is faulty E540 0001 Tray Lift Motor timeout error Inner Finisher Unable to complete the operation even after the specified period of time during initial rotation When the Motor remains in...

Page 16: ...tray 1 shift motor M107 is faulty 5 The finisher controller PCB is faulty E540 8004 The tray 1 shift motor clock error The FG input cannot be detected when the tray 1 shift motor has been driven for 0 2 second 1 The tray 1 shift area sensor PCB is faulty 2 The wiring between the finisher controller PCB and tray 1 shift motor is faulty 3 The tray up down mechanism is faulty 4 The tray 1 shift motor...

Page 17: ...failure occurs E542 8001 Tray 1 time out error If the tray does not return to home position when the tray 1 shift motor is driven for 25 seconds If the tray does not move to other area when tray 2 shift motor is driven for 5 seconds 1 The Tray 2 shift area sensor PCB is faulty 2 The wiring between the finisher controller PCB and tray 2 shift motor is faulty 3 The tray up down mechanism is faulty 4...

Page 18: ...motor is at a stop 1 The tray 2 shift area sensor PCB is faulty 2 The wiring between the finisher controller PCB and tray 2 shift motor is faulty 3 The tray up down mechanism is faulty 4 The tray 2 shift motor M105 is faulty 5 The finisher controller PCB is faulty E551 0001 Front Fan lock error While the front fan is rotating this machine stops the front fan after detecting the lock signal Then th...

Page 19: ...o move from HP At initial rotation when the Motor rotates for specified period of time and cannot move from HP it is detected as an error if the same symptom occurs again after the first retry 1 Check if the Motor M6 Connector is physically removed 2 Replace the Motor 3 Check if the Entrance Roller Release Stopper HP Sensor S5 Connector is physically removed 4 Replace the Entrance Roller Release S...

Page 20: ... detected as an error if the same symptom occurs again after the first retry 1 Check if the Motor M2 Connector is physically removed 2 Replace the Motor 3 Check if the Gripper Unit HP Sensor S7 Connector is physically removed 4 Replace the Gripper Unit HP Sensor S7 E584 0002 Shutter home position error The stapler does not return to the shutter home position when the stack ejection motor has been ...

Page 21: ... full detector PCB and punch controller PCB is faulty 2 The scrap full detector PCB is faulty 3 The punch controller PCB is faulty 4 The finisher controller PCB is faulty E591 8002 Scrap full detection error The voltage of the light received is 2 0 V or more even when the light emitting duty of the scrap full detector sensor has been decreased to 0 1 The scrap full detector PCB is faulty 2 The pun...

Page 22: ...r PCB is faulty 2 The LED PCB and photosensor PCB is faulty 3 The punch controller PCB is faulty 4 The finisher controller PCB is faulty E592 8006 Horizontal registration sensor 2 error The voltage of the light received is 2 0 V or more even when the light emitting duty of the horizontal registration sensor 2 LED2 PTR2 has been decreased to 0 1 The LED PCB and photosensor PCB is faulty 2 The punch...

Page 23: ...e wiring between the LED PCB photosensor PCB and punch controller PCB is faulty 2 The LED PCB and photosensor PCB is faulty 3 The punch controller PCB is faulty 4 The finisher controller PCB is faulty E592 800A Horizontal registration sensor 4 error The voltage of the light received is 2 0 V or more even when the light emitting duty of the horizontal registration sensor 4 LED4 PTR4 has been decrea...

Page 24: ...ate home position sensor does not turn ON when the paper positioning plate motor has been driven for 1500 pulses 1 The paper positioning plate home position sensor PI7 is faulty 2 The positioning plate drive mechanism is faulty 3 The paper positioning plate motor M4 is faulty 4 The saddle stitcher controller PCB is faulty E5F0 8002 Paper positioning plate home position error The paper positioning ...

Page 25: ...sm is faulty 3 The aligning motor M5 is faulty 4 The saddle stitcher controller PCB is faulty E5F3 8002 Aligning plate home position error The aligning plate home position sensor does not turn OFF when the aligning plate motor has been driven for 50 pulses 1 The aligning plate home position sensor PI5 is faulty 2 The aligning plate drive mechanism is faulty 3 The aligning motor M5 is faulty 4 The ...

Page 26: ...te home position sensor PI14 paper pushing plate top position sensor PI15 and paper pushing plate motor clock sensor PI1 is faulty 2 The paper pushing plate drive mechanism is faulty 3 The paper pushing plate motor M8 is faulty E5F6 8003 Paper pushing plate motor clock error The number of pulses detected by the paper pushing plate motor clock sensor is 6 pulses or less 1 The paper pushing plate ho...

Page 27: ...ism is faulty 3 The paper pushing plate motor M8 is faulty 4 The saddle stitcher controller PCB is faulty E602 Hard disk error Hard disk error E604 0000 Insufficient memory Insufficient memory require 1024 MB DDR2 SDRAM E609 0008 Insufficient memory Temperature of the HDD does not rise to the specified temperature within the specified period of time at the time of startup HDD E609 0009 Hard disk e...

Page 28: ...ization 1 Check the cable 2 Replace the DC Controller PCB UN2 3 Replace the Finisher Controller PCB E713 0000 Erroneous communication with finisher retry error The communication does not restart by 1 Check the cable 2 Replace the DC Controller PCB UN2 3 Replace the Finisher Controller PCB saved on SRAM cannot be read the phenomenon that the communication is repeated occurs E615 0001 Self test erro...

Page 29: ...he communication failure with the finisher 1 Check the cable 2 Replace the DC Controller PCB UN2 3 Replace the Finisher Controller PCB E713 0011 Erroneous communication with finisher reception error The communication does not restart by the error retry after the communication failure with the finisher 1 Check the cable 2 Replace the DC Controller PCB UN2 3 Replace the Finisher Controller PCB E713 ...

Page 30: ...the IPC communication Check the cable and then go through the following to clear the error Service Mode COPIER FUNCTION CLEAR ERR E719 0001 Error in coin manager Error when the coin manager is started The coin manager which was connected before turning OFF the power is not connected at power on Check the cable and then go through the following to clear the error Service Mode COPIER FUNCTION CLEAR ...

Page 31: ...unication with the Card Reader was possible at startup it became unavailable in the middle of it Check the cable connection of the Card Reader connector connection error open circuit and then go through the following to clear the error Service Mode COPIER FUNCTION CLEAR ERR E730 1001 PDL software error Systematic fatal error such as initialization failure occurs 1 PDL reset processing 2 Turn OFF a...

Page 32: ...e Reader check if the initialization operation is executed at startup 3 Replace the Reader Controller PCB and the Main Controller PCB E732 0001 Reader communication error Communication error 1 Check the connection of the Connector with the Reader 2 Check the power of the Reader check if the initialization operation is executed at startup 3 Replace the Reader Controller PCB and the Main Controller ...

Page 33: ...r Communication error between the Main Controller and the DC Controller 1 Check the connection between the DC controller PCB J210 and the main controller PCB2 I8112 2 Check the power of the printer check if the initialization operation is executed at startup 3 Replace the DC Controller or the Main Controller PCB 2 E733 0002 Printer communication error Communication error between the Main Controlle...

Page 34: ...Controller PCB E753 0001 Download error System Software Update Error Error occurs when updating system software of uninstalled options Check the log to find where the download error has been occurred FIN_G1 Staple Finisher G1 Booklet Finisher G1 IFN_D1 Inner Finisher D1 G3CCB Super G3 FAX Board AK1 Super G3 2nd Line Fax Board AK1 Super G3 3rd 4th Line Fax Board AK1 G3CCM Super G3 FAX Board AK1 Sup...

Page 35: ...r Supply Cooling Fan FM5 is stopped The same condition is detected after the error retry is performed 1 Disconnect and then connect the connector J205 on the DC Controller PCB UN2 2 Replace the Power Supply Cooling Fan FAN6 3 Replace the DC Controller PCB UN2 E804 0001 Unstable rotation of the Power Supply Cooling Fan FAN6 The fan stop signal is detected for 5 minutes or more and the retry operati...

Page 36: ...CB UN2 E806 0000 Failure of the Main Body Cooling Fan FM6 When lock signal is detected for 5 sec while the Main Body Cooling Fan FM6 is stopped The same condition is detected after the error retry is performed 1 Check connection of the Connectors J2210 J222 2 Replace the Main Body Cooling Fan FM6 3 Replace the DC Controller PCB UN2 E806 0001 Unstable rotation of the Main Body Cooling Fan FM6 When ...

Page 37: ...3 Replace the DC controller PCB UN2 E840 0002 Rotation error of Fixing Film Edge Cooling Fan Rear FM1 When the lock signal is detected for 15 sec while the fixing film cooling fan rear operates The same status is detected again after the retry operation 1 Check connection of the Connectors J2036 J215 2 Replace the fixing film edge cooling fan rear FM1 3 Replace the DC controller PCB UN2 E840 0003 ...

Page 38: ...r Assembly 2 Check the connection between the Main Driver PCB PCB2 and the Fixing Power Supply PCB PCB10 connector disconnection open circuit the caught cable 3 Replace the Fixing Power Supply PCB PCB10 4 Replace the Main Driver PCB PCB2 5 Replace the DC Controller PCB PCB1 E000 0002 Fixing Assembly low temperature error Temperature of the Fixing Main Thermistor THM1 does not reach 10 degC althoug...

Page 39: ...circuit Replace the Thermistors Replace the Fixing Upper Unit 2 Replace the Main Driver PCB PCB2 3 Replace the DC Controller PCB PCB1 4 Check if the Fixing Shutter operates Replace the Fixing Assembly E001 0010 Fixing Assembly high temperature error Turning OFF and then ON the power without clearing the error Clear the error E002 0001 Fixing Assembly temperature rise error Temperature of the Fixin...

Page 40: ... 0010 Fixing Power Supply error Turning OFF and then ON the power without clearing the error Clear the error E004 0205 Fixing Power Supply error Detect that the Fixing Main Thermistor Unit is not connected 1 Check the harness of the Fixing Main Thermistor THM1 in the Fixing Assembly 2 Check the connection of the harness of the Fixing Assembly on the host machine side 3 Replace the Main Driver PCB ...

Page 41: ... detection The Waste Toner Lock Detection Switch detects locked state 3 times for 200 msec while the Developing Assembly is driven 1 Check the Waste Toner Container and the Waste Toner Container Pipe If toner overflowed from the Waste Toner Container clogs the outlet of the Waste Toner Pipe remove the clogged toner After removing it check that the screw can be seen from the outlet of the pipe 2 Ch...

Page 42: ...plex Feed Left Motor M19 Motor side J2107 J3044 relay PCB side J330 Duplex Driver PCB PCB4 3 Replace the ETB Engage Sensor PS55 4 Replace the Duplex Feed Left Motor M19 5 Replace the Duplex Driver PCB PCB4 6 Replace the DC Controller PCB PCB1 NOTE Check if the Disengagement Cam is stained If necessary clean it Check if the drive system gear Motor one way is failed If necessary replace it Check if ...

Page 43: ...de J3091 relay J115 Main Driver PCB PCB2 4 Check the connection of the Buffer Toner Sensor TS3 Sensor side J2039 J3124 relay J3090 relay PCB side J3091 relay J115 Main Driver PCB PCB2 5 Replace the Developing Toner Sensor TS1 6 Replace the Magnet Roller Clutch CL5 7 Replace the Toner Feed Motor M28 8 Replace the Buffer Toner Sensor TS3 9 Replace the Main Driver PCB PCB2 10 Replace the DC Controlle...

Page 44: ...1 Turn OFF the main power 2 Replace the Developing Assembly 3 Turn ON the main power E023 0001 Developing Motor error Lock error of the Developing Motor M2 1 Check the connection of the Connector Motor side J2319 Main Driver PCB PCB2 side J109 2 Check the voltage of the Developing Motor M2 J2152 If voltage is 0V check the connection of the Relay PCB J520 3 Check the load of the Developing Motor M2...

Page 45: ...iner and check again If an error occurs check the driving area of connection point of the container If an error occurs go on to 3 3 Replace the Toner Supply Motor M10 4 Replace the Main Driver PCB PCB2 5 Replace the DC Controller PCB PCB1 E032 0001 Failure of NE Controller Counter Detection of open circuit of count pulse signal Disconnection of cable E041 0001 Right Deck Lifter Motor error Overcur...

Page 46: ...the Primary Charging Shutter and the Cleaning Pad fail to operate stopped at HP at front side 1 A 1 Check the connection of the Primary Charging Wire Cleaning Motor M6 Motor side J3017 J3060 iR ADV 8xxx J3160 iRADV 6xxx relay PCB side J3177 relay J107 Main Driver PCB PCB2 1 A 2 Replace the Primary Charging Wire Cleaning Motor M6 1 B In the case that the Primary Charging Shutter and the Cleaning Pa...

Page 47: ...Cleaning Pad are stopped at rear side close operation position 1 B 1 Check the connection of the Primary Charging Shutter Sensor PS94 Sensor side J2029 J3089 relay PCB side J3088 relay J114 Main Driver PCB PCB2 1 B 2 Replace the Primary Charging Shutter Sensor PS94 1 C In the case that the Primary Charging Shutter and the Cleaning Pad are stopped along the way 1 C 1 Check the loosening of screw on...

Page 48: ... DC Controller PCB PCB1 E061 0101 Potential control error VD Potential in the dark area did not fall within the range target value 10V although retry was executed 8 times at VD potential control 1 Check the connection of the Pre exposure LED connector connection open circuit the caught cable 2 If the current value of the Primary Charging Roller COPIER DISPLAY DPOT PRIM C is 1550 micro A or higher ...

Page 49: ...t Main Driver side J111 High Voltage Unit side J3097 2 Check the connection between the Relay PCB PCB5 and the High Voltage Unit Relay side J519 High Voltage Unit side J3099 3 Replace the Primary Charging Assembly 4 Check the connection inside of the High Voltage Unit High Voltage Unit Relay J3097 and Primary Charging High Voltage PCB PCB11 J3501 High Voltage Unit relay J3099 and Pre transfer Char...

Page 50: ...se error The Pre transfer Charging Shutter Sensor PS95 detects that the shutter is closed although it is moved to the open position 1 Check the position of the Pre transfer Charging Shutter 1 A In the case that the Pre transfer Charging Shutter fails to operate stopped at HP at front side Check the connection of the Pre transfer Charging Wire Cleaning Motor M7 Sensor side J3108 J3089 relay PCB sid...

Page 51: ...gh voltage output leak error The leak detection signal was detected 5 times in a row for every 20 msec 1 Check the connection between the Main Driver PCB PCB2 and the High Voltage Unit Main Driver side J112 High Voltage Unit side J3098 2 Check the connection between the Relay PCB PCB5 and the High Voltage Unit Relay side J519 High Voltage Unit side J3099 3 Replace the Pre transfer Charging Assembl...

Page 52: ...environment where condensation does not occur E100 12xx BD unlock error After the BD range was specified lock was unlocked for 1 second or longer 1 Check if the door is opened Close the door 2 Check the connection between the DC Controller PCB PCB1 and the Laser Driver PCB PCB35 DC Controller side J471 J472 Laser Driver side J5100 J5101 Relay Harness connection to Polygon Motor and BD PCB J3011 3 ...

Page 53: ...1 Relay Harness connection to Polygon Motor M44 and BD Sensor J3011 3 Replace the Laser Scanner Unit 4 Replace the Laser Driver PCB PCB35 5 Replace the DC Controller PCB PCB1 E102 0001 EEPROM writing error Failed to write to EEPROM Power is not supplied EEPROM failure 1 Check if the door is opened Close the door 2 Check the connector connection open circuit and the caught cable of the DC Controlle...

Page 54: ...110 13xx Polygon Motor FG unlock error During the Polygon speed change lock was unlocked for 1 second or longer Power is not supplied Polygon Motor signal error 1 Check if the door is opened Close the door 2 Check the connector connection open circuit and the caught cable of the DC Controller PCB PCB1 and the Laser Driver PCB PCB35 DC Controller side J471 J472 Laser Driver side J5100 J5101 Relay H...

Page 55: ...C Controller PCB PCB1 and the Feed Driver PCB PCB3 DC Controller side J421 Feed Driver side J204 2 Check the connection of the Feed Driver PCB PCB3 and the DC DC Converter PCB Check the connection at the Feed Driver side J218 and the DC DC Converter side J9033 3 Check the power supply of the Feed Driver PCB PCB3 Check if appropriate voltages are applied to the Feed Driver side 12V to 1pin 5V to 3p...

Page 56: ...rawer DC Controller side J431 J432 Fixing Feed Drawer host machine side J3002D Fixing Feed Drawer Fixing Feed side J3002L Feed Driver side J300 J301 2 Replace the Feed Driver PCB PCB3 3 Replace the DC Controller PCB PCB1 E197 0008 Error in Fixing Drawer Connector connection detection Connection between the DC Controller PCB PCB1 and the Main Driver PCB PCB2 is disconnected 1 Check the connection b...

Page 57: ...DC Controller PCB PCB1 E202 0001 Scanner HP error An error occurs during the Scanner Unit Paper Front HP detection operation outward 1 Connector disconnection open circuit of the Scanner HP Sensor SR2 2 Failure of the Scanner HP Sensor SR2 3 Failure of the Scanner Motor M1 4 Failure of the Reader Controller PCB PCB1 E202 0002 Scanner HP error An error occurs during the Scanner Unit Paper Front HP ...

Page 58: ...rror between the DADF Driver PCB PCB1 and the Reader Controller PCB PCB1 2 Connector disconnection open circuit of the Reader Power Supply 3 Failure of power supply E227 0103 Power supply 24V error 24V port is OFF when a job is ended in the DADF 1 Connection error between the DADF Driver PCB PCB1 and the Reader Controller PCB PCB1 2 Connector disconnection open circuit of the Reader Power Supply 3...

Page 59: ... error when EEPROM power for the Reader Controller PCB PCB1 is turned ON Failure of the Reader Controller PCB PCB1 E248 0002 EEPROM error EEPROM writing error for the Reader Controller PCB PCB1 Failure of the Reader Controller PCB PCB1 E248 0003 EEPROM error Reading error after writing to EEPROM for the Reader Controller PCB PCB1 Failure of the Reader Controller PCB PCB1 E263 0000 Error in Current...

Page 60: ...of the Scanner Unit Reader 2 Connector disconnection open circuit of the Reader Controller PCB PCB1 3 Failure of the Scanner Unit Reader 4 Failure of the Reader Controller PCB PCB1 E270 0002 Error in horizontal scanning vertical scanning synchronous signal Due to the horizontal scanning synchronous signal HSYNC error the vertical scanning synchronous signal VSYNC is not sent so the image error occ...

Page 61: ...intensity NG Light intensity is below the reference level at paper back shading Failure of the Scanner Unit DADF Code Description Remedy E302 0001 Error in paper front shading Error in shading RAM access or the shading value is either below or higher than the reference level 1 Connector disconnection open circuit of the Scanner Unit Reader 2 Connector disconnection open circuit of the Reader Contr...

Page 62: ...R12 2 Connector disconnection open circuit of the Pickup Roller Unit Lifter Motor M10 3 Failure of the Pickup Roller Unit Lifter HP Sensor SR12 4 Failure of the Pickup Roller Unit Lifter Motor M10 E401 0002 Pickup Roller Unit lifting error The level of the Pickup Roller Unit Lifter HP Sensor SR12 does not change within the specified period of time although the Pickup Roller Unit Lifter Motor M10 i...

Page 63: ...on Remedy E413 0011 DADF Disengagement Motor 2 M7 error The DADF Disengagement HP Sensor 2 SR16 is not turned ON within the specified period of time although the DADF Disengagement Motor 2 M7 is driven 1 Connector disconnection open circuit of the Disengagement HP Sensor 2 SR16 2 Connector disconnection open circuit of the Disengagement Motor 2 M7 3 Failure of the Disengagement HP Sensor 2 SR16 4 ...

Page 64: ...tion Unit L1 C Communication error with Insertion Unit Document Insertion Folding Unit H1 A The communication with the Inserter or the Paper Folding Unit is interrupted B Failed communication for 3 consecutive times C Failed communication for 3 consecutive times A 1 The wiring between the Finisher Controller PCB and host machine Controller PCB is faulty A 2 The Finisher Controller PCB is faulty A ...

Page 65: ...hanism is faulty 4 The Rear End Assist Motor M109 is faulty 5 The Finisher Controller PCB is faulty E518 8001 Error in Folding Feed Motor lock Document Insertion Folding Unit H1 The Folding Feed Motor M5 lock signal has been detected for more than the specified time 1 Connector of the Folding Feed Motor M5 is disconnected 2 Folding Feed Motor M5 is faulty Code Description Remedy E519 0002 Gear cha...

Page 66: ...he Finisher Controller PCB and Stapler is faulty 2 The Stapler is faulty 3 The Finisher Controller PCB is faulty E531 8002 Staple home position error Finisher E1 The Stapler does not return to the staple home position when the Staple Motor has been driven for 0 4 sec 1 The wiring between the Finisher Controller PCB and Stapler is faulty 2 The Stapler is faulty 3 The Finisher Controller PCB is faul...

Page 67: ...osition Sensor PI107 is faulty 2 The wiring between the Finisher Controller PCB and Aligning Plate Rear Motor is faulty 3 The rear aligning plate is faulty 4 The Rear Aligning Plate Motor M104 is faulty 5 The Finisher Controller PCB is faulty E540 8001 Tray 1 time out error Finisher E1 1 If the tray does not return to home position when the Tray 1 Shift Motor is driven for 25 seconds 2 If the tray...

Page 68: ...ng between the Finisher Controller PCB and Tray 1 Shift Motor is faulty 3 The tray up down mechanism is faulty 4 The Tray 1 Shift Motor M107 is faulty 5 The Finisher Controller PCB is faulty E540 8007 The Tray 1 Shift Motor error Finisher E1 The lock detection signal does not turn OFF when the Tray 1 Shift Motor is at a stop 1 The Tray 1 Shift Area Sensor PCB is faulty 2 The wiring between the Fin...

Page 69: ...or M105 is faulty 5 The Finisher Controller PCB is faulty E542 8006 The Tray 2 Shift Motor acceleration error Finisher E1 The lock detection signal does not turn ON when the Tray 2 Shift Motor has been driven for 1 second 1 The Tray 2 Shift Area Sensor PCB is faulty 2 The wiring between the Finisher Controller PCB and Tray 2 Shift Motor is faulty 3 The tray up down mechanism is faulty 4 The Tray 2...

Page 70: ... Document Insertion Folding Unit H1 The receiving light intensity failed to be within the threshold although the emitting light intensity is adjusted to be within the threshold when adjusting the Sensor 1 Connector of the Disengagement Timing Sensor S21 is disconnected 2 Disengagement Timing Sensor S21 is faulty E562 8003 Error in Folding Position Accuracy Sensor Document Insertion Folding Unit H1...

Page 71: ... Folding Unit H1 The Upper Stopper HP Sensor failed to be ON despite the drive of specified pulse in the case that the Upper Stopper Motor started to be driven while the Upper Stopper HP Sensor was OFF 1 Connector of the Upper Stopper Motor M7 is disconnected 2 Upper Stopper Motor M7 is faulty 3 Connector of the Upper Stopper HP Sensor S16 is disconnected 4 Upper Stopper HP Sensor S16 is faulty E5...

Page 72: ...fold Tray Motor Sensor was OFF enso 1 Connector of the C fold Tray Motor M6 is disconnected 2 C fold Tray Motor M6 is faulty 3 Connector of the C fold Tray Motor Sensor S19 is disconnected 4 C fold Tray Motor Sensor S19 is faulty E584 0002 Shutter home position error Finisher E1 The stapler does not return to the shutter home position when the Stack Ejection Motor has been driven for 3 seconds 1 T...

Page 73: ...The voltage of the light received is 3 0 V or less even when the light emitting duty of the Scrap Full Detector Sensor has been increased to 66 or more 1 The wiring between the Scrap Full Detector PCB and Punch Controller PCB is faulty 2 The Scrap Full Detector PCB is faulty 3 The Punch Controller PCB is faulty 4 The Finisher Controller PCB is faulty E591 8002 Scrap full detection error External 2...

Page 74: ... V or less even when the light emitting duty of the Horizontal Registration Sensor 2 LED2 PTR2 has been increased to 66 or more 1 The wiring between the LED PCB Photosensor PCB and Punch Controller PCB is faulty 2 The LED PCB and Photosensor PCB is faulty 3 The Punch Controller PCB is faulty 4 The Finisher Controller PCB is faulty E592 8006 Horizontal Registration Sensor 2 error External 2 Hole Pu...

Page 75: ...al Registration Sensor 4 LED4 PTR4 has been decreased to 0 1 The LED PCB and Photosensor PCB is faulty 2 The Punch Controller PCB is faulty 3 The Finisher Controller PCB is faulty E593 8001 Horizontal registration home position error External 2 Hole Puncher At time of Horizontal Registration Motor initialization the punch slide unit does not leave the Horizontal Home Position Sensor even when it h...

Page 76: ...y moved up 1 Connector of the Tray Lift Motor M2 is disconnected 2 Tray Lift Motor M2 is faulty 3 Connector of the Paper Feed Sensor S3 is disconnected 4 Paper Feed Sensor S3 is faulty E5E1 8002 Tray Lift Motor of Paper Folding Unit failed to return to HP Document Insertion Folding Unit H1 During initialization or lowering of the Inserter paper feed tray the Tray Lower Limit Sensor S5 has not turn...

Page 77: ...1 Guide home position error Finisher E1 The Guide Home Position Sensor does not turn ON when the Guide Motor has been driven for 700 pulses 1 The Guide Home Position Sensor PI13 is faulty 2 The guide plate drive mechanism is faulty 3 The Guide Motor M3 is faulty 4 The Saddle Stitcher Controller PCB is faulty E5F2 8002 Guide home position error Finisher E1 The Guide Home Position Sensor does not tu...

Page 78: ...ler PCB is faulty E5F5 8002 Stitcher front home position error Finisher E1 The Stitcher Home Position Sensor does not turn OFF when the Stitch Motor front has been driven backward for 0 5 sec 1 The Stitcher Home Position Sensor front SW7 is faulty 2 The Stitcher front is faulty 3 The Saddle Stitcher Controller PCB is faulty E5F6 8001 Paper pushing plate home position error Finisher E1 The Paper Pu...

Page 79: ...15 and Paper Pushing Plate Motor Clock Sensor PI1 is faulty 2 The paper pushing plate drive mechanism is faulty 3 The Paper Pushing Plate Motor M8 is faulty 4 The Saddle Stitcher Controller PCB is faulty Code Description Remedy E5F6 8005 Pushing position error Finisher E1 The Paper Pushing Plate Leading Edge Position Sensor does not turn OFF when the Paper Pushing Plate Motor has been driven for 0...

Page 80: ... HDD encryption key hardware configuration error initialization error encryption key error encryption processing error Failed to initialize the memory of key storage area Turn OFF and then ON the power E610 0102 Failure of the HDD encryption key hardware configuration error initialization error encryption key error encryption processing error Failed to initialize the encryption processing part Tur...

Page 81: ...d then ON the power Due to this error HDD content is initialized E610 0303 Failure of the HDD encryption key hardware configuration error initialization error encryption key error encryption processing error Failure of the encryption key is detected Turn OFF and then ON the power Due to this error HDD content is initialized E610 0401 Failure of the HDD encryption key hardware configuration error i...

Page 82: ...the printer engine at power ON Disconnection of cable E711 0001 IPC communication error Occurrence of error was set for 4 times or more for 1 5 seconds to the error register of the IPC Chip Check the Cable E711 0001 IPC communication error retransmission request reception error Communication between the host machine and the Finisher was lost 1 Check the cable connection Check the connection betwee...

Page 83: ...isher Controller PCB E713 0002 Finisher IPC communication error reception timeout Communication between the host machine and the Finisher was lost 1 Check the cable connection of the Finisher DC Controller side J462 Finisher Lattice side J9043 2 Replace the Finisher Controller PCB E713 0004 Finisher IPC communication error checksum error Communication between the host machine and the Finisher was ...

Page 84: ...not connected at power on Check the cable and then go through the following to clear the error Service Mode COPIER FUNCTION CLEAR ERR E719 0002 Error in coin manager IPC error at coin manager operation Open circuit of IPC unable to recover the IPC communication When open circuit of the pickup delivery signal cable is detected Invalid connection is detected Check the cable and then go through the f...

Page 85: ... CLEAR CARD COPIER FUNCTION CLEAR ERR E719 0032 Communication error after the Card Reader serial is started Although communication with the Card Reader was possible at startup it became unavailable in the middle of it Check the cable connection of the Card Reader connector connection error open circuit and then go through the following to clear the error Service Mode COPIER FUNCTION CLEAR ERR E720...

Page 86: ...ontrol software are different 1 PDL reset processing 2 Turn OFF and then ON the power 3 System All Format and installation E730 B013 PDL embedded font error Font data is corrupted 1 Turn OFF and then ON the power 2 Reinstall the system 3 System All Format and installation E732 0000 Reader communication error Negotiation failure 1 Check the connection of the Connector with the Reader 2 Check the po...

Page 87: ...1 Printer communication error Communication error between the Main Controller PCB 2 and the DC Controller PCB 1 Check the cable connection connector connection error open circuit DC Controller PCB J441 J442 Main Controller PCB 2 J21 J22 2 Replace the DC Controller PCB Main Controller PCB 2 E733 0002 Printer communication error Communication error between the Main Controller PCB 2 and the DC Contro...

Page 88: ...PCB 1 Connection error between the Main Controller PCB and the Reader Controller PCB 2 Failure of the Reader Controller PCB PCB1 3 Failure of the Main Controller PCB E744 Error in language file BootROM Download the correct version of the language file E746 0003 Different Image Analysis PCB model Different Image Analysis PCB model 1 Check the connection of the Image Analysis PCB 2 Replace the Image...

Page 89: ... error E746 0031 Hardware error TPM The TPM PCB is not installed the TPM PCB for other model is installed or failure of TPM Chip E746 0032 Error which the system recovery is not possible occurs TPM Location of security information in HDD SRAM is unknown Execute Initialize All Data Settings E746 0033 Error occurs but system recovery is possible TPM Mismatch of key Execute restoration of the TPM key...

Page 90: ...downloaded is for the installed option Then download the appropriate system software again E804 0000 Power Supply Cooling Fan 1 2 error The Fan stop signal is detected for 5 seconds or longer and retry is failed 4 times in a row although the Power Supply Cooling Fan 1 FM14 Power Supply Cooling Fan 2 FM15 is turned ON The error detection signal cable is shared with the Fans and it is not detected w...

Page 91: ...he clogging of the Fixing Power Supply Cooling Fan FM7 2 Check the clogging of the Louver on right side of the host machine Multi purpose Tray side 3 Check the connection of the Fixing Power Supply PCB PCB10 Output Connector 4 Replace the Fixing Power Supply PCB PCB10 E808 0004 Fixing Power Supply error Detected OFF with 12V of the Main Driver PCB PCB2 output Replace the Main Driver PCB PCB2 E808 ...

Page 92: ... 1 Check the connection of the Connector 2 Replace the Developer Lower Cooling Fan FM30 E820 0001 Developer Upper Cooling Fan error The Fan stop signal is detected for 5 seconds or longer and retry is failed 4 times in a row although the Developer Upper Cooling Fan FM31 is turned ON 1 Check the connection of the Connector 2 Replace the Developer Upper Cooling Fan FM31 E820 0002 Duplex Driver Cooli...

Page 93: ...the connector Target connector Deck Lite Controller J04 J05 BoxDriver J51 J52 J57 2 Replace the Swing Motor M3 and the Air Assist Fan FM1 FM2 FM3 3 Replace the Deck Lite Controller PCB 4 Replace the BoxDriver PCB Code Description Remedy E905 0002 POD Deck Air Assist Fan error POD Deck Lite When the Pickup Motor Cooling Fan is not locked 1 Check connector disconnection improper connection Disconnec...

Page 94: ...onnector disconnection improper connection Disconnect and then connect the connector Target connector Deck Lite Controller J03 J05 BoxDriver J52 J54 J58 J59 2 Replace the Air Heater 3 Replace the Deck Lite Controller PCB E996 xxxx Timeout error The DC Controller is not stopped The Detailed Code varies according to the state transition of the software Turn OFF and then ON the main power ...

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