Blue Coat SG810 series Installation Manual Download

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P/N 231-02814

SG810 Installation Guide

page iv

Section F: Configuring a Front-Panel PIN

Section G: Configuring the Front-Panel LCD Behavior

Chapter 3: Hot-Swapping or Installing Disk Drives

Taking a Disk Offline.............................................................................................. 62

Removing a Disk Drive .......................................................................................... 64

Installing a New Disk Drive .................................................................................. 66

Setting the Default Boot System......................................................................... 67

Chapter 4: Next Steps

Chapter 5: Troubleshooting

The SG810 Does Not Come Back Up After Rebooting ...................................... 73

The Disk Drive LED Has A Solid Amber Light.................................................. 74

The SG810 Does Not Power On ............................................................................ 74

Testing the SG810.................................................................................................... 75

CLI Session Times Out ........................................................................................... 75

CLI Limited to 16 Sessions..................................................................................... 75

Cannot Access the Serial Console......................................................................... 75

Cannot Access the Management Console ........................................................... 76

The SG810 Certificate is no Longer Valid ........................................................... 76

A Security Warning Appears for the Initial Configuration Web Page ........... 77

The Web Setup Wizard Page is Not Accessible.................................................. 77

Resetting the SG810 to Factory Defaults.............................................................. 78

The SG810 Cannot Connect to the Director ........................................................ 80

Connection Request Rejected by the Director..................................................... 81

Appendix A: Specifications

General Specifications ............................................................................................ 83

Environmental Specifications................................................................................ 84

Summary of Contents for SG810 series

Page 1: ...Blue Coat Systems SG810 Series Installation Guide Version SGOS 5 2 x...

Page 2: ...translated to any electronic medium or other means without the written consent of Blue Coat Systems Inc All right title and interest in and to the Software and documentation are and shall remain the e...

Page 3: ...Chapter 2 Configure an SG810 Overview of First Time Configuration 20 Section A Initial Configuration Using the Front Panel LCD Behavior 23 System LCD and Modes 24 SG810 Control Buttons 26 Using the Fr...

Page 4: ...Disk Drive LED Has A Solid Amber Light 74 The SG810 Does Not Power On 74 Testing the SG810 75 CLI Session Times Out 75 CLI Limited to 16 Sessions 75 Cannot Access the Serial Console 75 Cannot Access...

Page 5: ...87 Australia New Zealand EC EMC Warning 87 Taiwan BSMI Notification 87 Japan VCCI EMC Notification 88 Battery Warning Notification 88 Chinese Battery Warning Notification 89 China CCC Notification 89...

Page 6: ...P N 231 02814 SG810 Installation Guide page vi Appendix E Simplified Chinese Regulatory Statements Appendix F Traditional Chinese Regulatory Statements Index...

Page 7: ...sert the disk drives connect the cables and power on Important Follow all warnings and instructions marked on the product and included in this manual Unpacking an SG810 When you receive and unpack the...

Page 8: ...settings Power and Disk Drive LEDs A front panel that pivots downward and pulls outward giving you access to up to four disk drives Mounting brackets that extend from each end of the chassis to secur...

Page 9: ...A serial port to connect to a PC to a serial terminal or to a stand alone serial console terminal Two full duplex auto sensing Ethernet network adapter ports supporting 10 100 1000 Base T connections...

Page 10: ...B Reduced Air Flow Installation of the equipment in a rack should be such that the amount of air flow required for safe operation of the equipment is not compromised C Mechanical Loading Mounting of...

Page 11: ...nt Rack Attaching the Cable Management Support The cable management support routes network and serial cables to avoid tangling Fasten the cable management support to the back of the system as follows...

Page 12: ...disk drives replacing without powering off the unit see Hot Swapping or Installing Disk Drives on page 61 Figure 1 5 Disk Drive Carriers Installed Important Disk drives come inside a disk drive carri...

Page 13: ...ccess the Disk Drive Slots If other equipment blocks the front panel from opening all the way you can pull the front panel forward sliding out the front panel tray until you can access the disk drives...

Page 14: ...sitioned for insertion the disk drive lever is on the left Figure 1 8 Release the Disk Drive Lever 3 Use the lever to slide the disk drive carrier into the first open slot Slot 1 on the far left Figur...

Page 15: ...right side of the disk drive carrier to release the lever Pull the lever towards you to slide the carrier out of the slot 5 Repeat steps 2 to 4 to install the number of disk drives you purchased in d...

Page 16: ...a PC serial terminal or stand alone Serial Console box 3 Plug the enclosed power cord into the power cord receptacle on the back of the appliance Powering On the SG810 1 After you have connected the...

Page 17: ...id amber and then begins flashing green and amber After a moment the disk drive LEDs corresponding to the disk drives that are installed light up The LCD displays IP address not configured if a first...

Page 18: ...P N 231 02941 SG810 Installation Guide page 18...

Page 19: ...know that the traffic is being processed by a machine other than the Origin Content Server To enable the SG810 to intercept traffic sent to it you must create a service and define it as transparent Th...

Page 20: ...connection LEDs at the back of the SG810 If the network connection is functioning the left hand LED on each connection glows green The cabling and connections specific to the deployment of the SG810...

Page 21: ...like to configure the option card Ethernet ports instead of the onboard Ethernet ports To use the serial console connection go to Section C Initial Configuration Using a Serial Console on page 34 Web...

Page 22: ...the system See Section E Logging in to the SG810 on page 53 for more information Refer to the Blue Coat ProxySG Configuration and Management Guide for information on how to fully configure the softwa...

Page 23: ...figuration using the Web browser register the SG810 with the Director You might then push the configurations pre staged on the Director to the SG810 Figure 2 1 Front Panel LCD and Control Buttons Use...

Page 24: ...ration the LCD in Status mode displays CPU utilization and freshness statistics In Status mode there is no cursor in the LCD Configuration Mode From Status mode push the Enter button to go to Configur...

Page 25: ...P address To configure the parameter use the Left and Right arrow buttons to position the cursor over a character you want to change then use the Up and Down arrow buttons to cycle through the charact...

Page 26: ...ush the Enter button in Edit mode the system saves any changes you made to the parameter displayed and returns to Configuration mode Menu Button The Menu button functions like an Escape key When you p...

Page 27: ...ss not configured press Enter to enter Configure mode 2 Select your preference Manual setup Web wizard Register with Director The IP address parameter appears in the LCD and the cursor appears as an u...

Page 28: ...nitial Configuration Using the Web Setup Wizard on page 30 If you had selected Director registration see Section D Configuring the SG810 Using Director Registration on page 48 If you had selected Manu...

Page 29: ...o the front panel configure the front panel PIN from the CLI after initial setup is complete see Configuring a Front Panel PIN on page 58 4 Select the trial edition license that you purchased Proxy or...

Page 30: ...you cannot access the Web wizard unless you reset the SG810 to factory defaults as described in Resetting the SG510 to Factory Defaults on page 77 You must configure the SG810 IP address subnet mask g...

Page 31: ...guration Web Page on page 77 Note The appearance of the dialog varies depending on the browser that you use 3 Click Yes or OK in the dialog Important If you do not see the warning dialog or if you can...

Page 32: ...ing only authorized personnel who have access to the serial port password to reconfigure the appliance c Enter the network settings IP Address Subnet Mask Gateway DNS Server d Optional Configure the A...

Page 33: ...the settings and click Configure This screen displays Note The Web based wizard is available only for initial appliance configuration or following a reset to factory defaults After you click Configure...

Page 34: ...it on Use the serial console setup to configure the following basic network information You can also configure a bridge or a forwarding host or you can restrict access to the SG810 to a particular IP...

Page 35: ...rial cable to the SG810 s serial console port start the terminal and verify that it is set using the parameters described below Table 2 2 RS 232C Parameters PC Connect a serial cable to a serial port...

Page 36: ...ONFIGURATION ALERT System startup cannot continue for one of these reasons a Need at least one adapter configured with an IP address and subnet b Need the console password and enable password c Need t...

Page 37: ...use the Web Setup Wizard This option requires you to assign the IP address IP subnet mask and the IP gateway through the serial console then you can continue the configuration using the Web browser Ty...

Page 38: ...Welcome to the SG Appliance Setup Console page 1 of 5 Press ESC atanytimetoreturntothemainmenu Setup mode Manual DIRECTIONS PleaseentertheIPaddressesfortheSGAppliance The following interface will be c...

Page 39: ...ction B Initial Configuration Using the Web Setup Wizard on page 30 To use the Director Registration feature see Section D Configuring the SG810 Using Director Registration on page 48 Note A similar s...

Page 40: ...return to the main menu DIRECTIONS The console username password and enable password are special administrative credentials which can be used to log in to the command line interface or web management...

Page 41: ...SG810 settings This optional step sets a password for the serial console setup allowing only authorized personnel the ability to reconfigure the appliance Note If you set the serial console password...

Page 42: ...continue and enable the secure serial port it will not be possible to enter the setup console without the setup password If the setup password is lost assistance from Blue Coat Systems will be require...

Page 43: ...denied by VPM or CPL policy This makes the console account useful in emergencies as a way to log in when policy is broken but it may also create a security hole To close the security hole we recommen...

Page 44: ...curity and control features included in the Proxy Edition All SGOS MACH5 Edition features including ADN optimization are available in the Proxy Edition A new SG will run with a 60 day trial prior to i...

Page 45: ...ition to the MACH5 edition at the end of the trial period the SG510 will lose all configuration settings Conversely if you have purchased a Proxy edition license and you move from the MACH5 edition to...

Page 46: ...connect to the command line interface or Web interfacetoperformadditionalmanagementtasks To connect to the command line interface open the following location from your SSH application 10 0 1 246 To c...

Page 47: ...nsole Enter 1 in the serial console menu to select the CLI See Logging in to the SG810 CLI on page 55 for information about using the SG810 CLI To access the SG810 Management Console enter the followi...

Page 48: ...e Internet connectivity an appliance certificate is automatically fetched by the SG810 and no human intervention is required In other cases if the Internet connection is delayed or if you do not have...

Page 49: ...on the SG810 and wait for the system to finish booting Figure 2 10 SG Applinace Setup Console 3 Enter information on the screen as prompted and press enter to proceed to the next line a Enter R using...

Page 50: ...10 does not prompt for a registration password if it detects that it has an appliance certificate d Enter the appliance name The appliance name is for your reference for example SG810 Atlanta you can...

Page 51: ...5 255 0 Director IP address 0 0 0 0 10 0 0 146 IP Registration password Appliance name optional You have entered the following IP addresses IP address 10 0 0 1 IP subnet mask 255 255 255 0 Director IP...

Page 52: ...ing in to the SG810 CLI on page 55 for information about using the SG810 CLI To access the SG810 Management Console enter the following address into your Web browser https proxysg_IP 8082 where proxys...

Page 53: ...re SSL connection for greater security For instructions refer to the Volume 5 Securing the ProxySG in the Blue Coat ProxySG Configuration and Management Guide Logging in to the SG810 Management Consol...

Page 54: ...gure 2 12 The Management Console Page 6 Navigate among Configuration Maintenance and Statistics by clicking one of the three tabs near the top of the screen Click the links on the left to select a con...

Page 55: ...word you can reset them using either the front panel control buttons and LCD or a serial terminal or PC To log in to the SG810 CLI using a direct serial connection 1 To set up the serial connection co...

Page 56: ...and administering the ProxySG To log in to the SG810 CLI using an SSH client 1 Start the ProxySG Note You must already have an SSH Client installed before you proceed with the steps below 2 Launch you...

Page 57: ...mpt enter configure terminal to configure ProxySG settings SGOS configure terminal Enter configuration commands one per line End with CTRL Z SGOS config Refer to the Blue Coat ProxySG Configuration an...

Page 58: ...le To configure a front panel PIN 1 Connect to the SG810 CLI and access the privileged mode configure commands see Logging in to the SG810 CLI on page 55 2 From the privileged mode command prompt chan...

Page 59: ...front panel LCD through the CLI 1 Open a terminal session with the SG810 at the standard mode command prompt enter enable and your privileged mode password SGOS enable Enable Password SGOS 2 At the p...

Page 60: ...ways remain off when the ProxySG is powered on This is the default behavior on Configures the LCD to always remain on when the SG810 is powered on timeout Configures the LCD to turn off after a specif...

Page 61: ...rading your SG810 by adding not replacing disk drives you can skip to Installing a New Disk Drive on page 66 Each of the disk drives including Disk 1 can be removed and replaced independently without...

Page 62: ...anagement Console link 3 Select Maintenance System and Disks and then select Disks 1 2 or Disks 3 4 depending on the number of the disk you are taking offline the disks are numbered according to the d...

Page 63: ...the password when prompted 2 At the command prompt type enable and enter your privileged mode password when prompted 3 At the privileged mode command prompt enter the following command SGOS disk offli...

Page 64: ...front panel Pull the front panel forward and down Figure 3 3 Access the Disk Drive Slots 2 If other equipment blocks the front panel from opening all the way you can pull the front panel forward slidi...

Page 65: ...s the button on the right side of the disk drive carrier to release the disk lever 4 Carefully pull the lever towards you to slide the disk drive out Figure 3 5 Slide the Disk Drive Out First press th...

Page 66: ...ve carrier into the slot 3 When the disk meets the SG810 frame firmly press the edges of the disk drive carrier into the drive slot Then push the lever in towards the button until it latches and the d...

Page 67: ...Management Console configure the appliance to boot the desired system image To set the default boot system using the Management Console 1 Select Maintenance Upgrade Systems In the SG Appliance Systems...

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Page 69: ...p by clicking the Help button on the Management Console screens The Management Console is the graphical user interface for the SG810 See Section E Logging in to the SG810 on page 53 for more informati...

Page 70: ...Volume 1 Getting Started document or click the Help button to view the contents of that chapter in HTML format Blue Coat recommends attaching one of the software license stickers to the chassis and sa...

Page 71: ...e table entry that matches your upgrade The following table describes the components included in each upgrade kit Table 4 1 Upgrade paths Upgrading from to Part Number Kit contains 810 5 810 10 085 02...

Page 72: ...ne SSL card 810 d 810 20 085 02504 One 2 8 Ghz Xeon processor six 1GB DIMM four 300GB HDD SCSI one two port Pass Through card one SSL card 810 e 810 20 085 02504 One 2 8 Ghz Xeon processor six 1GB DIM...

Page 73: ...le on page 75 Cannot Access the Management Console on page 76 Resetting the SG810 to Factory Defaults on page 78 A Security Warning Appears for the Initial Configuration Web Page on page 77 Cannot Acc...

Page 74: ...r On If the SG810 does not power up check the following The power cord is fully inserted into the back of the SG810 The power cord is plugged into a working outlet or power supply When the SG810 is po...

Page 75: ...meout by using the line vty command in configure mode as follows SGOS config line vty SGOS config line vty timeout minutes SGOS config line vty exit CLI Limited to 16 Sessions The CLI is limited to 16...

Page 76: ...SG810 located on a remote network any segment other than the segment to which the workstation is attached verify that other servers on that network are accessible Ping the IP address to verify that t...

Page 77: ...tion Web page is accessible only through an SG810 that has not yet been configured You can verify that the serial number in the credential matches the serial number printed on the SG810 if you want to...

Page 78: ...e serial console Resetting the SG810 to Factory Defaults When the SG810 is powered on and has booted up but an initial configuration has not yet been performed the Power LED flashes green and amber If...

Page 79: ...G810 2 Select Maintenance General Figure 5 2 Restore button on the Maintenance General page 3 In the Tasks field click Restore the configuration to defaults 4 Click Apply The appliance performs a soft...

Page 80: ...in to the Director appliance and from the configuration mode prompt enter Director config ssl request appliance certificate when you have an active internet connection Validate network connection Veri...

Page 81: ...on with the pre staged Device ID on the Director If more than one parameter exists in the device record all the parameters are matched When any parameter fails Director rejects the registration reques...

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Page 83: ...ungen L x W x H 58 cm x 44 cm x 4 4 cm 22 8 in x 17 4 in x 2 7 in Weight Gewicht 15 4 kilograms maximum 34 pounds maximum Power Input AC Stromversorgung 100 240 VAC 50 60 Hz 6 3 3 0A Processor Prozess...

Page 84: ...ating Betrieb Non Operating Lagerung Temperature Betriebstemeperatur 5 C to 35 C 41 F to 95 F 20 C to 70 C 4 F to 158 F Relative Humidity non condensing Relative Luftfeuchte 15 to 95 at 35 C 95 F 15 t...

Page 85: ...d overheating the system Water caution Be Careful Do not get any water on the system System use and installation The system is intended for use in a server room only It is not intended be installed in...

Page 86: ...t type of power is supplied to your building Caution Not all power cords have the same current ratings Do not use the power cord provided with your equipment for any other products or use Caution ther...

Page 87: ...caso los usuarios deber n corregir la interferencia cubriendo los gastos por ellos mismos EC Community EMC Warning This is a Class A product In a domestic environment this product might cause radio in...

Page 88: ...el con el modelo original o la recomendacion del fabricante Elimine las bater as usadas segun las instrucciones del fabricante La conexi n a puertos no definidos para operaci n normal de acuerdo a est...

Page 89: ...231 02941 SG810 Installation Guide page 89 Chinese Battery Warning Notification China CCC Notification Lasers Location of the laser apertures if any Par 6 1 3 Example connectors for fiber optic compon...

Page 90: ...P N 231 02941 SG810 Installation Guide page 90 Blue Coat Systems A A FCC 15 EMC A EMC A ICES 003 Cet appareil numerique de la class A est conforme a la norme NMB 003 du Canada EMC A...

Page 91: ...P N 231 02941 SG810 Installation Guide page 91 Blue Coat Systems A A FCC 15 EMC A EMC A ICES 003 Cet appareil numerique de la class A est conforme a la norme NMB 003 du Canada EMC A...

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Page 93: ...60950 2001 A11 EN 55022 1994 A1 1995 A2 1997 EN 50024 1998 A1 2000 A2 2003 Following the provisions of the 73 23 EEC and 89 336 EEC Directives including the Amending Directive 93 68 EEC Blue Coat Syst...

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Page 95: ...Antes de remover la cubierta superior apague el equipo L neas directivas sobre la ventilaci n Tenga cuidado Para evitar el sobrecalentamiento del sistema no bloquee las aberturas del sistema Tenga pre...

Page 96: ...a categorizaci n de corriente No use el cable de alimentaci n provisto con su equipo para otros productos u otro uso Precauci n este dispositivo no est equipado con una perilla de encendido El cable d...

Page 97: ...nktionsweise zu garantieren befolgen Sie bitte folgende Richtlinien Entfernen der oberen Abdeckung Bevor Sie die obere Abdeckung entfernen schalten Sie den Strom ab Bel ftungsrichtlinie Seien Sie vors...

Page 98: ...ung Vorsicht Nicht alle Stromkabel haben die gleiche Stromst rkeleistung Verwenden Sie das mitgelieferte Stromkabel nicht mit anderen Ger ten Vorsicht das Ger t hat keinen Stromschalter Das Stromkabel...

Page 99: ...P N 231 02941 SG810 Installation Guide page 99 Appendix E Simplified Chinese Regulatory Statements...

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Page 103: ...P N 231 02941 SG810 Installation Guide page 103 Appendix F Traditional Chinese Regulatory Statements...

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Page 107: ...anel LCD and buttons 23 29 using the Setup Wizard 30 viewing modes in the LCD 24 25 connecting the SG810 into a network 20 copyrights document ii D disk drives inserting into the SG810 13 lever on 14...

Page 108: ...configuring using the front panel 28 PC using with the SG810 35 47 PC connection problems 34 ping command 75 placing the SG810 into a network 19 power cord power LED description of 16 power switch 16...

Page 109: ...SG810 Installation Guide page 109 T terminal emulator direct serial connection parameters 35 troubleshooting 73 U username CLI 55 configuring using a serial terminal or PC 43 default 27 W warnings aut...

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