Blue Coat SG810 series, Installation Manual

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P/N 231-02941 SG810 Installation Guide page 76
Cannot Access the Management Console
If the browser fails to connect to the SG810 successfully, complete the following
steps to identify the problem.
• Verify that you have the correct IP address and port for the SG810 in your
Web browser (the default port is 8082).
Verify the address and port using the CLI through the Serial Console, and
display the network configuration. For information on how to do this, see
“Initial Configuration Using a Serial Console” on page 34.
• Verify that the workstation is configured and working properly by connecting
to other Web sites. This test might fail if your browser is configured to use the
SG810 as a proxy server and there is a problem with the SG810.
• If accessing an SG810 located on a remote network (any segment other than
the segment to which the workstation is attached), verify that other servers on
that network are accessible.
• Ping the IP address to verify that the SG810 is accessible from the
workstation. If the SG810 does not respond to the ping, verify that the SG810
is operational (as described earlier).
The SG810 Certificate is no Longer Valid
If you move the SG810 from its original location or change the IP address for any
reason, the SG810’s security certificate might not be accepted the next time you
open the Management Console.
This is because the hostname no longer matches the hostname on the certificate.
You must create a new certificate and then edit the HTTPS-Console service to use
it.
For information about creating a new certificate and editing the HTTPS-Console
service, refer to
Volume 4: Securing the Blue Coat ProxySG Appliance of the Blue Coat
ProxySG Configuration and Management Guide .